LiveChat Inc.’s platform was specifically designed from the ground up to provide and improve online customer service. It has all the expected core live chat functionality as well as a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
LiveChat’s cloud-based solution is highly scalable and suitable for businesses of all sizes, from the small startups to large international organizations. It allows for a high degree of customization, so it can be adapted for use in any industry or any customer service or customer relationship context.
Founded in 2002, LiveChat Inc. offers 24/7 support to all their customers via chat, email and phone, 365 days a year.
Michael from Geolantis
Specialty: Software / IT
Easy to install. Easy to use.
Nice design. There are apps for Mac, iOS, iPad
Plenty of customizations
Never had a downtime
Vendor takes care that everything is OK
Everything works as it should be.
I have no clue what I can write here, as it does what it should be.
Test it - use it. It helps you to get in contact with potential customers
Tony from Associated Career Management Australia
Specialty: Other services
It ease of use and ability to quickly interact with our clients
It is constantly being updated and improved so I really have no negative comment
If you want to interact with your clients quickly and professionally it is for you
Haeley from All Volleyball
LiveChat allows us to communicate with several different customers at once rather then them all waiting on hold on the phone. We are also able to help customers faster.
You aren't able to see what is in a customers cart.
Give it a shot, it can't hurt! I bet you will like it and it will bring in more revenue.
Dave from Dictate Australia Pty Ltd
The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.
Nothing, this product pays for itself month after month. Easy to use, easy to install.
The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.
David from .com Solutions Inc.
Specialty: Software / IT
Push notifications work splendidly, it doesn't use up too much of my battery power (unlike competing products), I don't need to log in every time I launch the app.
I would like to see built in integration with Google Translate.
I recommend trying the 30 day demo, and test your ROI using the reporting feature. I found that I was able to completely pay for the annual subscription in less than 2 weeks. And that ROI continues to this day.
Jordan from Choice Ministries Inc.
The customization options for multiple web pages is one of my favorite parts! We weren't sure it was possible to offer a chat option that looked great and that our team loved using and we've found that in LiveChat. The agent interface is clean, well-built and easy to use. Canned responses and customer sneak peek (seeing what they're typing before they send it) has been so helpful in providing quick and efficient service via chat.
Nothing really. The only suggestion I had was to make the auto-correct/spell check a little more intuitive, but other than that, everything has been great!
Give the free trial a try. You won't be disappointed!
Mackenzie from BimmerWorld
The product is superior, the service is just as good!
I could wish for a couple extended integrations but they are hardly an issue.
LiveChat is MUCH easier to use than LivePerson. I used Liveperson for years and found it to be horrible, both the product and the customer service. My LiveChat results are much better than other services I have used.