Tele-Support HelpDesk is an on-premise help desk management system that offers inquiry tracking, call forwarding, escalation management and task management tools within a suite.
Tele-Support HelpDesk features a dashboard that allows users to access inquiry statistics, progress reports, new inquiries, knowledge base items and reminders from a single page. The software also features interaction tracking, which enables users to view all their open and closed inquiries on one screen.
Tele-Support HelpDesk offers a links database, which links each inquiry to users' details so that agents are able to use that information while working to resolve issues. Help desk agents can also look into the known-issue database using keyword queries and find solutions to common problems. Users can also manage inbound and outbound email communications. Outbound emails can be sent from a global support email address.
Tele-Support HelpDesk is available with perpetual licensing, and support is subscription-based.