Clock PMS from Clock Software is a property management system designed for hotels. This cloud-based software offers front desk, booking and accounting capabilities.
Booking functions include a color-coded room calendar and a floor plan view to help staff quickly identify the occupancy of each unit, as well as the option to create a booking from anywhere in the system. Managers can view rooms and rates based on chosen search criteria, and see snapshots of the latest information about each room, such as housekeeping status. Also included is a Web booking engine that integrates with a hotel’s website, displaying occupancy and rate information in real-time.
Finally, Clock PMS features a guest self-service portal to give travelers more control over their stay. A link to the portal is sent to guests before arrival, allowing them to pick rooms, make reservation modifications, preview their bill and enter their information to avoid a line at the check-in desk.
Zhivko from Central Hotel Sofia
We wanted a web based solution because it can be accessed easily from anywhere. The Clock PMS has a friendly interface and it can be used on mobile devices. A fully integrated channel manager, automated guest emails, API for connection to external systems, F&B POS.
Clock PMS works great on any device, saving time and improving customer satisfaction. The team behind are open to ideas for improving the system. There are regular updates and improving the system and usability. Just one thing - it could be an easier process for a suggestion for improvement.
Laurent from GRAND HOTEL BELFRY LOURDES
Cloud software can be use everywhere. Good security and flexibility, easy to use. no bugs. Very good technical assistance
Reports are a little confusing. I would like to have some charts. Housekeeping tools can be improved.
Stephane from Srilankakite
Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business.
Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful.
We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing.
Alexandra from Lighthouse Golf & Spa Hotel
Here's why we use Clock PMS - customer friendly, easy to use and nice design.
We were using installable software and we needed much more, and not just a PMS. We needed a customer friendly online reservations system. And we chose Clock PMS, because of the solution it offers for online booking.Since our start using Clock Software, we are receiving more Online Bookings.
There's nothing that we do not like about the software. It gave us everything that was promised and more.
Juan from Altura Suites
When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS.
Researching for PMS we found Clock PMS and it looked promising and at a good price.
We started using it and now we a bit more organized.
There are 3 thinks we love about it and they are:
1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime.
Zhivko from Central Hotel Sofia
We have worked with Clock for about two decades now and when we needed a new management system after the renovation of the hotel we turned to them and their new product without hesitation. Especially since we wanted to focus on guest service and guest engagement is a major feature of Clock PMS. We love the guest friendly interface and the fact that we can keep track of everything from any place, on any device.
guest friendly, can be used over the mobile, very adaptive management taking into account the property's recommendations
Improvement suggestions are only accepted through the system, not over the phone or the chat
Paige from Mono Azul Hotel
We chose ClockPMS for several reasons: the intuitive interface, the integrations with other systems, and the fact that it helped us organize our work better. It is not the first cloud system we are using, but it is definitely the best so far.
User friendly, Organized, Integrates well
LAURENT from GRAND HOTEL BELFRY
We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was the self service portal where guests can manage their own bookings. The result is more personalized service because now the front office can focus more on the guests. We are very happy with our choice.
Self service portal, cloud, one stop shopping
Serge from BELVUE Hotel Brussels
We opened in 2015 and Clock PMS is the first hotel management system we use. As the first passive hotel in Brussels, we were looking for an affordable PMS based in the cloud. Clock PMS was our first choice and we have not regretted it.
CLOUD + CLOUD + CLOUD
We would like a bit more user friendly channel management.
Marco from THE YELLOW
We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.
API for connections to other systems
Zak from Hotel Senorial
Our previous system was dated and very slow and we needed a modern hotel software which is more flexible and can give us enough information for more accurate analyses and business strategies. Clock PMS offers a number of data capture points and helps increase revenue.
Reports, Ease of Use and Data.
Santiago from Verso Hotel
We are running a modern family hotel. We needed a SaaS system with a web reservation system, channel manager, and restaurant module. Being an IT professional myself, I did an extensive research before we chose ClockPMS. It fulfills all the requirements and the interface is very intuitive. Another plus are the regular updates and the interesting new features which are added without the client having to do anything.
User interface, Cloud/SaaS model, Easy Management
I miss a good and flexible graphical/chart analysis module
Marko from Heritage Hotel Forza
We opened in 2015 and Clock PMS is the first PMS we use. It has its own channel manager and web reservation system which means our availability is always up-to-date we never overbook. And the support team are great and always ready to help.
Support team, Channel manager update speed, Updates
We would love to see some solution for third party agents, like smaller TAs.
Carolyn from Mangos Jamaica
Our resort needed a computerised system that could be accessed from any place as we travel a lot. Being cloud based, Clock PMS does that. Additionally, online bookings come through its integrated channel manager and the web booking engine, where it is easy to manage rates and rate parity.
Cloud based, easy to set up and train, you have control over the configuration of your system so can adapt to your business needs
No statement option in the Accounts Receivable
Some improvements of the Accounts Receivables Report
Andrew from Mode Hotel
We were looking for a new hotel system to replace our old server based management system which was becoming outdated. What made us decide on Clock PMS was the fact that it is a cloud system and can be easily adapted to our growing business. We especially like how we can change the rates on the fly and the guest mailing feature. Both staff and guests love it.
I like the fact that it is cloud based, that rates can be managed on the fly, and the guest mailing.
More credit card interfaces and payment methods
Eduardo from Hotel Rosario La Paz
Before switching to Clock PMS our hotel was using a closed PMS that has no access to the web and required a huge local network infrastructure. We wanted more bookings from abroad and started looking for a web based solution with a channel manager. Clock PMS turned out to be much more than we expected. It has a channel manager, POS, guest emails, etc. and it is web ready. We are extremely happy with our choice because we have increased our bookings through booking.com in 100% in relation to previous year in the same month.
Federico from Ostello Bello
After a research of more than 40 PMS we found that Clock was the one the suites more our needs. It's easy to use for new receptionist but at the same time is very reliable ang give you the opportunity to create many efficient report
Theodore from Dirigo
We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.
Federico from Ostello Bello
Employees number: 11-50 employees
At the beginning of 2015, we were desperately looking for a software that could suit our needs.
We reviewed around 40 different software and when we approach Clock.
The software looked very user-friendly and easy to teach to our receptionist (we are a hostel and we change often people at the reception)but at the same time plenty of features and instrument to make our job easier and to offer to our guest a better product everyday.
Since we are a hostel (one of the first to use Clock) and the software is room based we had to modify some settings but the team was always pretty flexible to help us. The things we like more about Clock is the amount of update they launch every month. They know the hotel industry is always running and they go with it. When we think about Clock we see more a partner than a supplier
Jeffrey from Lark Hotels
Employees number: 51-200 employees
Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.
Easy to set up new company
Credit Card processing
Clock has been improving the software with new releases. This makes me hopeful they will improve the credit card processing.