roomMaster Software


 

Founded in 1994, InnQuest Software has since grown their customer base to include properties in over 100 countries and territories around the world. roomMaster is their core property management solution designed for the hotel and hospitality market. It’s scalable, so it’s a fit for everything from small, bed & breakfasts to large resorts.

roomMaster offers a fully-integrated suite that includes front office & property management, central reservations, housekeeping, an online booking engine, guest relations management, core accounting and maintenance management. It’s user-friendly and quick to be up and running. The Import/Export Wizard simplifies the process for moving over data such as guest profiles, accounts, invoices and travel agent info.

Room availability can be shown on a single screen, up to two weeks in advance and with most reservation functionality. The rate quoting tool can be used for daily, weekly, monthly or package rates. The system will generate a confirmation letter that can be printed or emailed (for paperless offices). roomMaster interfaces with many popular GDS vendors, including TravelCLICK and InnTopia.

The software comes with additional features unique to the hospitality and hotel industry; roomMaster can be directly linked to Booking.com and Expedia.

roomMaster comes with over 130 reports to track information about the property. Management will have a greater visibility over forecasted revenue and occupancy, and all the reports can be exported to PDF.

We recommend roomMaster to hotels, inns, boutique hotels, lodges, resorts and hostels.

 

roomMaster - Occupancy comparison
 
  • roomMaster - Occupancy comparison
    Occupancy comparison
  • roomMaster - Current snapshot
    Current snapshot
  • roomMaster - Charts and graphs
    Charts and graphs
  • roomMaster - Folios
    Folios
  • roomMaster - Room chart
    Room chart
  • roomMaster - Printed folios
    Printed folios
Supported Operating System(s):
Windows 8

28 Reviews of roomMaster

 
Software Advice Reviews (24)
More Reviews (4)

Showing 1-20 of 24

from National Shrine of The Divine Mercy
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

Shrine Receptionist

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We were using a excel spread sheet for our daily 7 room retreat house. We need a better way of keeping Guest information instead of having to write or retype it. My purchasing the Room Master program we can do the job better.

Pros

We can keep up with our Guest information, helps with knowing when keys are return are still check out, allows us to send them a confirmation email, late arrivals, and most important helps keeps from double booking.

Cons

I would like to be able to email from the program.

Advice to Others

Please take time and search for what works for your company and do try the demos they help us a lot.

 
 

from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Property Management

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This software is really nice because it shows your really nice graphs and chats showing what rooms are booked and when they checked in and when they need to be out.

Pros

Everything in one place all organized

Cons

None found

Advice to Others

Very nice to see everything in one place.

 
 

from Heidi's Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

Functional & Easy To Use

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You can teach your onsite staff to use this software to check in/out in 10 mins.

Many features are locked unless you buy the more expensive versions, but it does the job for a 50 or less unit motel.

It has a built in booking engine, but if you want to integrate with other booking engines from other OTAs, you'll need to spend another 1000 bucks.

 
 

from The Sands of Treasure Island
Specialty: Amusement Park

making reservations works well but the audit process is not user frien

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Likes Best

I like this software for the reservations, whether its a walkin reservation or reserving for a future date its quick to open and finding a ready empty room for the length of stay.
extra features housekeeping logs worked good.

Likes Least

running the audit. the spreadsheets are not very friendly

Recommendations

I've used 5 different software programs and this particular one I would not suggest to any hotel.

 
 

from B&B Lounge
Specialty: Extended-stay

Good product

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Likes Best

Using Room Master for 15 years to manage short and long term accommodations. It has good functionality and its easy to use.

Likes Least

We are using only about 20% of all functionality, so it would be good to have "light" version of the product. Also would be nice to have cheaper pricing

Recommendations

It is modular software, so check all modules applicable to your business

 
 

from iPaperless Document Management Solutions
Specialty: Other

Best Simple Complex Hotel Management Tool

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Likes Best

In my first youthful days of consulting (8 years ago) I came across this product and got hooked instantly after having tried 10 other products. Being the Southern African region which is a growing market for software to run any operations at hospitality management i found that with a simple click and move or search you could get any report, manage your cash flows. Book your guest and cancel reservations without making a college education out of it. I believe this is the best product for anybody wishing to manage their hotel, lodge or bed and breakfast.

Likes Least

Pricing is steep, also i found that when one of my clients had a problem in adding additional features, getting support out of Africa to the UK and not Canada was the product's OEM rules. It didn't really add any value to anybody wishing to support this local because the dependency was always through the channel

Recommendations

Installation is easy, using it is easy... cannot really say more because one needs to try the product to get the total cost of ownership

 
 

from Americourt Hotel
Specialty: Hotel / Resort

Very functionable

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Likes Best

Lots of analytics & reports for almost everything. You can do everything in detail and everything is customizable. Far from basic.

Likes Least

It is complex and hard to learn and teach. But once you learn the system you will love it.

Recommendations

I recommend this software. Never any issues until my hotel became an extended stay property . However for regular day to day business it is great, especially the managerial functions.

 
 

from Kaliko Beach Club, Haiti
Specialty: Independent Hotel

Pioneer in Haiti

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Likes Best

Affordable, Accurate data needed by all departments, G.M., and owners. Super Technical Support.

Likes Least

Do I have to write something here? Ok, Vendor? Curtis y, honesty, accuracy, and always there when needed.

Recommendations

Most important is to see value of money paid. and how fast and easy you have access to Customer Support. In both cases, I found it beneficial to our property and sincerely paid in one month for the cost of purchasing the software!

 
 

from Irving House at Harvard
Specialty: Bed & Breakfast

Roommaster has been 90% great

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Likes Best

Their customer service is great and their software for the most part is easy to use.

Likes Least

The process of changing rates is very cumbersome. Also, reservations with a room move are very difficult.

Recommendations

Make sure the software can do what you need. We use it for a small property. Not sure how good it is for larger hotels.

 
 

from Qupqugiaq Inn
Specialty: Independent Hotel

Poor, unintuitive and hard to use interface

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Likes Best

It is a reliable professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of addons for door locks, point of sale, etc. Until now there was no charge for bookings using their online booking engine.

Likes Least

The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive.

Overall, we’ve found the system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed.

There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive.

Recommendations

Check the real amounts you will pay for daily use of roomMaster, including the required interface to third party sites like Expedia and Booking.com. Other software has a direct connection to those sites, saving all of those funds. Also take into account the ongoing costs of the new online booking engine, and the service contract. And keep in mind that there are many products with a far more intuitive and easy to access interface.

 
 

from Paragon Saigon Hotel
Specialty: Hotel Management Company

Have used Roomaster for over 15 years in many different countries

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Likes Best

Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support.

Likes Least

Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry.

Recommendations

You will not find a software offering the same features, easy to use capability, stability, and reliability even for a much higher price. I have no doubt that you will be convinced about it after downloading and testing their full version and free demo.

 
 

from Commodore Hotel Jerusalem
Specialty: Independent Hotel

Excellent Product, features, interfaces and SUPPORT

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Likes Best

RM2000 has great features including reservations, group blocking, currency converter, iSQL and reporting. Interfacing to keylocks, PBX and OTAs automates many operations that one used to do manually! PThe premier edition I think is the edition to be chosen for its great features, including the ability to query RM dbase the way you want. It's simply great software!

Likes Least

I wish the support price of international customers be like that of the US. Today support is done through internet and VOIP. This is not something that we do not like, but we wish it happens.

Recommendations

Go for it and don't hesitate. And when you decide it fits your needs, go for the premier edition.

 
 

from The Lovat, Loch Ness
Specialty: Independent Hotel

Best PMS system by far with a super-efficient staff to match

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Likes Best

The product is easy to use, and the technical support is efficient.

Likes Least

There are some aspects that I still don't know how to use!

Recommendations

Try it out first to make sure it matches your business needs, and if you go for the product, make sure you keep it up to date. Work with them, and they'll work with you.

 
 

from Aqua Hospitality
Specialty: Condo Hotel

Great product for a great price

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Likes Best

Our company uses roomMaster at 27 properties. After a recent merger with another hotel company, there was discussion about possibly converting to another popular PMS system with a price tag 10X (or more) the price of roomMaster. A third party was asked to evaluate both systems and concluded that roomMaster was the better value. Many of our properties also use several add-on components including iQAnywhere, iQKeyLocks, iQPOS, CRM, and more. Their support is top-notch and always responsive with follow-up to ensure we are satisfied. Though their support hours aren't ideal for us with a 5-6 hour time difference, we have not found this to hinder our operations. For us, there is no other choice. roomMaster is the PMS system for us!

Likes Least

With the time difference between Hawaii and Florida, where they are located, we have to make support requests by 2pm, or wait to the following day (except in cases of emergency, which rarely happens). However, we haven't found this to be a problem.

Recommendations

Go with the Premier Edition. The SQL report writer makes it easy to custom write reports. If you have difficulty getting the right data, a simple post on their forum will often get you the help you need (often from the president of the company) within 24 hours or less. Compare the functionality and price of roomMaster to other PMS systems. I think it's hard to find a better value.

 
 

from Sevilla Inn
Specialty: Motel

Many Features and Great Customer Service

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Likes Best

The company is quite large in the number of hotels that they serve, but it is like dealing with a small company that is quite personal. The product is very easy to use and to teach to new employees.

Likes Least

I really do not have anything negative to say about this vendor. I have been quite pleased with the product overall. I suppose there are a few features that could be added or streamlined.

Recommendations

Consider all aspects when evaluating a property management system. Consider the ease of use for your employees. That is one of the key things for me. Affordable support was also a key factor.

 
 

from Corporate Inn Sunnyvale
Specialty: Independent Hotel

Superior Program and Excellent Value

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Likes Best

The program is extremely user-friendly. I have had the program for 15+ years. I've trained many staff members on it and have never had issues or complaints. The value for the maintenance contract that includes support and all upgrades is exceptional. There are very rarely problems; the very few times I've run into them, I've been able to get a response, even in the middle of the night. The add-on products have been verified and tested by Innquest. I have never had an issue with any other purchases from them. The company plays well with others; there have been many times over the years where I have had to have support from other companies work with them, and there has never been an issue. I wish this was the case for many other companies. So, all in all, the product and company do what they are supposed to do, and they are reliable.

Likes Least

Being on the West Coast, the non-emergency support hours end just a bit early for us, which is a very minor issue.

Recommendations

The trial program gives a great opportunity to take it for a test drive. The user's conference is extremely useful and should be attended at least once every few years. The training mode is extremely useful for trial and error before doing a live transaction you are unsure of. Talk to other users; they always have helpful hints.

 
 

from Nonantum Resort
Specialty: Resort

Exceptional Support Team

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Likes Best

When it comes to training new hires each season, it is a benefit to us that roomMaster is so user-friendly. This makes the training process not so daunting and overwhelming to the new staff. With the training environment, the staff can go in, play around with the system, and not worry about any errors occurring in the main system.

Likes Least

There are a few little things that I would like to see added to the product, but they are very minor. In City Ledger within the Company Master accounts, when in an account, the ability to double-click on an invoice number and have it take me to that guest folio would be helpful.

Recommendations

If there is a training environment that you have access to, use it prior to making your decision! Spend some time really exploring what the software offers, and make sure the system will work for you and cover your needs.

 
 

from Anchor South Central Reservations
Specialty: Hotel Management Company

Great system and ease of use!

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Likes Best

I previously worked for a competitor of InnQuest. I was an installer of PMS systems. I can say that the functionality of this software is at the top of the market. What sets them apart is the quality of the employees and the great service they supply! I have never had a request not worked on. If it was something beyond the scope of the software or that would not work the way we needed, they try to come up with a solution using the parameters of the software instead of just saying no!

Likes Least

There's not much I do not like! It took a bit of time to fully immerse myself in the SQL report writing for custom reports, but now, it is easy!

Recommendations

If you are a small mom and pop or a multi-property user like me, I cannot emphasize how this is the software you need! The team at InnQuest is there every step of the way to help!

 
 

from Ayres Hotels
Specialty: Hotel Chain

One of the best decisions I’ve made

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Likes Best

roomMaster is straightforward and powerful. We use the Enterprise version at our 21 Southern California hotel locations. The iQ CRM product, which sits on top of all the programs, accepts imports and allows our corporate team to run some amazing reports, as well as conduct business-critical analyses.

But, my favorite element of the partnership we have with InnQuest is their team, and the leadership of Robert, the President and main programmer. He cares so much about his product and customers. They are continually making thoughtful, well-engineered enhancements.

Also, the pricing is amazing. We save a ton of money on support fees compared to the big guys.

Likes Least

They are much smaller than the Micros of the worlds, but that's a good thing as well. Their development cycle is more streamlined, and costs are lower for the consumers.

Recommendations

If you have an interest in data analysis get the Enterprise version, which has an Interactive SQL module, allowing for some amazing queries from the database. If you have more than one location, consider the iQCRM product. All the interfaces are amazing, so don't skimp there.

 
 

from Plaza Hotel Suites
Specialty: Independent Hotel

Great property management system that doesn't break the bank

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Likes Best

roomMaster allowed us to standardize on a single management system for all of our hotels and centrally report for the managers and owners. The staff likes that it's easy to learn, and management really loves the ability to write custom reports that are automatically created.

Likes Least

The thing I like least is that they don't have a full catering package. The groups functionality works for us, and it's not made to be catering software, but it's the one thing we wanted and didn't get. We use a third party app for that and plug the info into roomMaster so it works, but maybe one day.

Recommendations

Download and try the free demo. That's what really hooked us back in 2008. Also, call and ask them any questions. We had a bunch of technical questions that the sales guy was very honest about and said he didn't know but found out and came back with honest answers.

 
 
 
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