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Overall customer rating: Customer rating:

 (32)

 (42)

Recommended by: Recommended by:

63% of users

60% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“ADP offers a diverse portfolio of products and services to meet just about any need a company has. They can integrate complicated systems and processes, and even offer managed services if needed.”

- Aaron Coleman, Pharmakon LTC Pharmacy

“The software is easy to use and the Paychex team is incredibly knowledgeable, helpful and friendly.”

- Kristen Store, Chair Covers & Linens

Most negative review: Most negative review:

“If you are a mega corporation that can dedicate a person or persons whose sole purpose is to operate ADP, then it can work and work well. However, the features often break and when coupled with poor customer service, it’s a recipe for disaster.”

- Raymond Cold, Clinch-Tite Corporation

“There is nothing I can think of that I like about Paychex.”

- Denise Reeb, Paragon Tempered Glass

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Fee is charged per pay period based on the number of employees.

Cloud-based deployment: Monthly subscription fee based on number of users with system access.

Contract term: Contract term:

Cloud-based deployment: No contract required.

Cloud-based deployment: No contract required.

Upfront costs: Upfront costs:

Additional fees apply for implementation. This could include special integrations, customizations and data migration.

Additional fees apply for implementation. This could include special integrations, customizations and data migration.

Recurring costs: Recurring costs:

Fees apply for add-ons and usage upgrades.

Fees apply for add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Personnel tracking: Personnel tracking:

Payroll: Payroll:

Benefits administration: Benefits administration:

Time & attendance: Time & attendance:

Applicant tracking: Applicant tracking:

Ease of Use:

Overall customer rating: Customer rating:

 (32)

 (42)

Most positive review: Most positive review:

“RUN is easy to use, period. I find the product easy to manage and the software to be intuitive.”

- Brian McCarthy, 327 Solutions, Inc.

“The interface was nice and user friendly. Generally I was able to find what I needed relatively easy. They also have the ability to store a lot of necessary file information which is great to reference back to.”

- Erin Quarles, Broadway Across America

Most negative review: Most negative review:

“So many things that can't be done. So many restrictions.”

- Gabriella Mervis, Key Brand Entertainment

“There are constant glitches and it goes down all the time. It cannot be used from a mobile device and is not compatible with all browsers.”

- Keeley Stalnaker, UWGKC

Support:

Overall customer rating: Customer rating:

 (32)

 (42)

Most positive review: Most positive review:

“Every time I called for support, they have always responded quickly and efficiently.”

- Lorna Santiago, Scoop NYC

“The Paychex team is incredibly knowledgeable, helpful, and friendly.”

- Kristen Store, Chair Covers & Linens

Most negative review: Most negative review:

“Customer service is horrible and they do not play well in the sandbox with other vendors that need to integrate.”

- Trisha Brady, PerfectServe

“It is very difficult to get in touch, and when we do, they do not know anything.”

- Soo Ahn, Shake-N-Go Fashion, Inc.

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

24/7, toll-free support included in subscription fee.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

Online case submission not offered.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.