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Overall customer rating: Customer rating:

 (32)

 (78)

Recommended by: Recommended by:

63% of users

70% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“ADP offers a diverse portfolio of products and services to meet just about any need a company has. They can integrate complicated systems and processes, and even offer managed services if needed.”

- Aaron Coleman, Pharmakon LTC Pharmacy

“It’s an incredible platform and service. It simplified what had been a total nightmare for me into a completely digital process that I could do in a matter of minutes. It has saved me significant time, money and headaches.”

- Yitz Mendlowitz, PAAY

Most negative review: Most negative review:

“If you are a mega corporation that can dedicate a person or persons whose sole purpose is to operate ADP, then it can work and work well. However, the features often break and when coupled with poor customer service, it’s a recipe for disaster.”

- Raymond Cold, Clinch-Tite Corporation

“The product wasn’t what they promised it would be. Although they may claim to have a long list of features, they aren't fully developed. I felt like they built everything just so that they could check a feature off of the list.”

- Joel Calvert, Property Solutions

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Fee is charged per pay period based on the number of employees.

Free.

Contract term: Contract term:

Cloud-based deployment: No contract required.

No contract required.

Upfront costs: Upfront costs:

Additional fees apply for implementation. This could include special integrations, customizations and data migration.

Additional fees apply for some optional features and setup.

Recurring costs: Recurring costs:

Fees apply for add-ons and usage upgrades.

No recurring costs.

What does it cost?: What does it cost?:

Applications:

Personnel tracking: Personnel tracking:

Payroll: Payroll:

Benefits administration: Benefits administration:

Time & attendance: Time & attendance:

Applicant tracking: Applicant tracking:

Ease of Use:

Overall customer rating: Customer rating:

 (32)

 (78)

Most positive review: Most positive review:

“RUN is easy to use, period. I find the product easy to manage and the software to be intuitive.”

- Brian McCarthy, 327 Solutions, Inc.

“Everything is just a few clicks of a button. It got rid of all the annoying paperwork and easily explained what was needed to do. And they took care of all the hard parts behind the scenes.”

- Yitz Mendlowitz, PAAY

Most negative review: Most negative review:

“So many things that can't be done. So many restrictions.”

- Gabriella Mervis, Key Brand Entertainment

“There are many kinks, and you aren’t able to change their default options. [The] API is not accessible, and good luck trying to get the representative to know what an API actually is.”

- Danielle Pirrone, Brilliant Transportation

Support:

Overall customer rating: Customer rating:

 (32)

 (78)

Most positive review: Most positive review:

“Every time I called for support, they have always responded quickly and efficiently.”

- Lorna Santiago, Scoop NYC

“Our rep has bent over backwards doing things that weren’t even their responsibility, … often responding to our messages in the middle of the night. I’m amazed at the culture of hard work and real customer care.”

- Ryan Petersen, Flexport

Most negative review: Most negative review:

“Customer service is horrible and they do not play well in the sandbox with other vendors that need to integrate.”

- Trisha Brady, PerfectServe

“The level of service they provide to client companies is atrocious. … The communication channels are muddled and contact back is not consistent.”

- Juliette McIlroy, YourMechanic.com

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

Toll-free phone support included in subscription fee.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

Online case submission available to all users.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.