Zenefits software


Zenefits is a cloud-based human resources information system (HRIS) that features user dashboards, core human resources, benefits administration, onboarding and employee scheduling.

When new employees are hired, HR professionals using Zenefits only need to complete five online fields to begin the onboarding process. Employees sign all agreements online, and Zenefits can automatically process their information. When employees leave, HR can remove them from payroll and benefits and initiate COBRA setup with a single process. Zenefit also offers an employee self-service portal.

Zenefits can integrate with payroll, health insurance and other systems, and users can also set up new payroll, insurance, retirement plans and more. Zenefits has a development team that makes weekly changes based on user feedback. They also have a team of in-house HR, payroll and insurance specialists to answer questions via phone or email.

Supported Operating System(s):
Mac OS , Windows 2000

436 Reviews of Zenefits

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  • Verified Reviewer

    Number of employees: 501-1,000 employees

    September 2018

    Reimbursement process for transportation not great

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's good for seeing company structure and paystubs, but the expense reimbursement process isn't good

    Cons

    Very difficult to get reimbursed for transport even though they encourage you to use your own card.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Valerie from Keep IT Simple

    Number of employees: 11-50 employees

    September 2018

    Good for small business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been a good overall experience - having one place for time and attendance, payroll, and performance management is a big plus for small businesses.

    Pros

    Ease of implementation and use for payroll processing

    Cons

    Reports are not as user friendly and easily located.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Krystle from Intelli Bookkeeping

    Number of employees: 2-10 employees

    September 2018

    There are better products out there

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Not a fan. I've used this before and I honestly think that other HR products have all of these capabilities but are cleaner/easier to use.

    Cons

    Not a fan. I've used this before and I honestly think that other HR products have all of these capabilities but are cleaner/easier to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Good and Bad

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Zenefits has a well designed interface that looks pretty and is fairly easy to use.

    Cons

    I will have to say that the lack of integration with other programs out there is disappointing, specifically Unanet and with our 401k platform. There is also a lack of customization. For me it was in the areas of bulk upload of data being limited, unable to sync with my companies pay periods and schedule, and being able to customize reports to allow me to see only what I need and not have to choose from a pre-set list.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sarah from Charlotte Symphony

    Number of employees: 11-50 employees

    August 2018

    Zenefits makes life a LOT easier

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Zenefits decreases the number of steps needed to manage my time off, benefits and work-related data.

    Pros

    Zenefits is a lot better to use than previous HR software options. The web portal makes it very easy to manage all of my health care enrollments, time off, track vacation time, etc. The portal is very nicely designed and intuitive, which is rather rare for other similar platforms I've used. Historically, third party portals were rife with bugs and a clunky interface. With Zenefits, I can trust that the information I input is secure and easy to access/change.

    Cons

    The mobile app for android leaves a little to be desired, as a number of features for accessing and changing enrollment information is not available. While the mobile app is overall very well-designed, intuitive and nice looking, it would be really useful to have full access to the features offered in the desktop version. Often, I've had to access the portal on my phone's browser, and the site isn't optimized for mobile devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Solid HR Software well suited to a small/medium sized business

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Zenefits is really easy to use and implement - it did not require a large change management process or countless hours of training. Our employees enjoyed it and had easy access to information. For an affordable price, we had access to a lot of features that changed the way we ran our HR.

    Cons

    The software had limited capability for tracking international employees and was best suited for the US market. This was problematic as our business increased in complexity, but I believe they may be adding this functionality over time. More granular permissions would also help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Good entry HR option

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It worked well for me and my team when there wasn't a lot of budget, but we needed an HR option.

    Pros

    I liked the ease of use both on desktop and mobile. I found it intuitive and it met our needs very well. Low price point too.

    Cons

    The entry level is a bit *too* basic and could have a few more features thrown in in my opinion.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Venugopal from Max Life Insurance Company Limited

    Number of employees: 5,001-10,000 employees

    August 2018

    With the introduction of Zenefits!! Get most of your HR Problems Released!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    In today’s life, a very big problem that big companies are facing is that HR is not manageable. I have seen a lot of companies that are facing this problem extremely. So, to overcome these barriers and make the flow smooth a brilliant software had been launched named: ZENEFITS!! It provides a platform that can be easily understood and can be used by an ordinary person. Great Na!! It also stores time and attendance of its users and supports Integration. One great thing is also that it provides a completely automated and electronic employees on-boarding services. It integrates all the functions of HR management under one roof only. This one is Awesome Guys!! It also supports reporting and filing data of ACA as well as it also supports customer service.

    Cons

    This application excludes international payrolls and having some problems in permanent storage of details of employees (Like mailing address of employees). Sometimes very awkward problems arise like managers are not able to access all the details of employees etc. Its Insurance Integration is also very bad as well as it provides only a few reports that are almost of no use. In comparison to its competitors, its prices are a little bit higher which also increases its cons. It has no performance management tools as well as it is not full HRIS, it is a basic system so use according to your needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Conrad from Directangular

    Number of employees: 1 employee

    August 2018

    Zenefits - Saving me so much time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I own an LLC as an SCorp and have no office admin, I cannot understate how much time Zillow saves me with payroll and all of the required tax filings throughout the year to keep me tax compliant.

    Pros

    I like how easy it is to get setup with payroll for each employee. Also how easy it is to do pay runs and one off payments like distributions. I haven't even scratched the surface with what it offers as I handle my 401k and health/medical benefits elsewhere. It boggles my mind how satisfied I am with Zenefits but haven't even used all of its features.

    Cons

    I seriously cannot think of a single thing I dislike about this software. If you have payroll in a small business I think the price would be worth it no matter what.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Damaris from India Hicks

    Number of employees: 11-50 employees

    August 2018

    Zenefits, HR Management without a Headache

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would say a 9.5 out of 10.

    Pros

    What I like about Zenefits is how everything you need is under one platform. We are now paperless and HR on-boarding is soo easy. My employees love it.

    Cons

    I would say customer services sometimes is not that helpful or quick on responding to your issues.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Zachary from ClickUp Project Management

    Number of employees: 51-200 employees

    August 2018

    Better than ADP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like how easy it is to access important stuff.

    Cons

    Zenefits is great sometimes it feels a bit barebones.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elisha from Activity Connection

    Number of employees: 11-50 employees

    August 2018

    Perfect for our small business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everyone has been really helpful and supportive throughout the process. I also love all of the resources available for you to train at your own pace.

    Pros

    It is very easy for the employees to use. Adoption for the program was very easy, a lot of the staff are really excited to have a platform to access all of their personal HR/Benefits information.

    Cons

    It doesn't talk to our 401k program (yet, fingers crossed it may one day).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lia from Autoline Industries

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    August 2018

    Easiest software I've ever learned

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It made everything to do with onboarding and offboarding 100 times easier. I can track new hire process, track their first day, ensure they have all the necessary paperwork.

    Cons

    I would add more apps to integrate into Zenefits. Some things listed that I have access too aren't of a lot of use. I'd like to see more.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Excellent Platform to Manage HR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall this is an excellent platform. It allows us to centralize our documents in one place and streamline our communication with staff for all things HR.

    Pros

    Zenefits allows us to centralize all of our HR functions into one platform and streamline communication with staff.

    Cons

    There have been some issues regarding access to documents that are uploaded for supervisors

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Travis from MLB Residential Lending, LLC

    Specialty: Banking

    Number of employees: 51-200 employees

    August 2018

    Zenefits Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product is extremely easy to use and the support is fantastic. They have taken a lot of the HR tasks and built it into one platform that keeps growing.

    Cons

    Wish there was a little more customization on the emails that are sent out. The system sends out many non custom emails that lack relevant details for our organization. Also wish that I could add different triggers for the custom emails.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Good for US Companies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use the reporting features a lot with Zenefits which has been a huge value add to our organization. The ability to capture standard and custom information is really helpful.

    Pros

    I love how Zenefits is so easy to learn--it took me less than a week to get fully comfortable with the system, and making small change within the system has been relatively simple as well. It's empowering to have our employees know how to make changes to their account and view pertinent information.

    Cons

    The system is not as robust when it comes to non-US employees. For example, if I need to send a custom document to an employee that does not work in the US, the system cannot support it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jenna from EmeSec Incorporated

    Number of employees: 51-200 employees

    August 2018

    Getting better by the minute!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When we started out with Zenefits, it was a simple HRIS with Benefit Admin....now there is much more! Payroll, performance management, ATS integration, etc...

    Cons

    The cost keeps going up with very little flexibility in making payments.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Zenefits makes everything easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's been great.

    Pros

    Everything is in one place. Ease of use for employers, stream lines hiring, on-boarding and employee file maintenance. Ease of use for employees, they get to request time off, check their time cards, review policies, etc.

    Cons

    Can be buggy at times, usually with the document dashboard.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Great Service-Streamlines Services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been with them since 2015 and will work with them for at least another 18 months. Love the support and the features. Club Zen is awesome too!

    Pros

    Ease of use, ability to add benefits for my employees. Compliance.

    Cons

    Our 401k software isn't integrated directly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tarah from Access Physicians

    Specialty: Healthcare / Medical

    Number of employees: 11-50 employees

    August 2018

    Making our digital company even more digital!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The integrations are so easy and great for our company. The overall ease of the program is great and makes it so much easier for your digital company to be even more digital!

    Cons

    We have no encountered anything as of yet that we do not like! So far all the different Apps have been easy to navigate.

    This review was submitted organically. No incentive was offered
    Review Source
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