Zenefits Software


 

Zenefits is a cloud-based human resources information system (HRIS) that features user dashboards, core human resources, benefits administration, onboarding and employee scheduling.

When new employees are hired, HR professionals using Zenefits only need to complete five online fields to begin the onboarding process. Employees sign all agreements online, and Zenefits can automatically process their information. When employees leave, HR can remove them from payroll and benefits and initiate COBRA setup with a single process. Zenefit also offers an employee self-service portal.

Zenefits can integrate with payroll, health insurance and other systems, and users can also set up new payroll, insurance, retirement plans and more. Zenefits has a development team that makes weekly changes based on user feedback. They also have a team of in-house HR, payroll and insurance specialists to answer questions via phone or email.

 

Zenefits - Time and attendance
 
  • Zenefits - Time and attendance
    Time and attendance
  • Zenefits - Payroll
    Payroll
  • Zenefits - Time off requests
    Time off requests
  • Zenefits - Mobile time clock
    Mobile time clock
  • Zenefits - Mobile homepage
    Mobile homepage
  • Zenefits - Homepage
    Homepage
Supported Operating System(s):
Mac OS, Windows 2000

207 Reviews of Zenefits

 

Start your review of Zenefits

Click to start
https://www.softwareadvice.com/hr/zenefits-review/
Software Advice Reviews (126)
More Reviews (81)

Showing 1-20 of 126

Deven from Lifebloom Corp.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Zenefits review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zenefits has a great layout that make it pleasant on the eyes. There are many functions you can utilize, such as, export start dates or birthdays of all employees.

Cons

Zenefits does get a little confusing at times. The on boarding process definitely needs to be changed.

Review Source
 
 

Sarah from Zagster
Specialty: Transportation
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Zenefits is a good starting point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zenefits was a great solution for my company when we were 1 - 60 people. Once things got complex, I feel like it made more sense to move to an HRIS where employment information was easier to track and update. However, for the cost and functionality, it definitely helped our company at an early stage.

Pros

- easy to use UI
- straight forward
- gets everything you need done
- completes background checks and a place for all employee information

Cons

- not super robost
- the customer service is helpful for quick things but anything in depth they take a few days to get back to you
- not supportive once you get over 100 employees (better off hiring a full-time HR person to manage all the stuff zenefits does)

Review Source
 
 

Betsy from Bachus & Schanker
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Consider Zenefits for your HR needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Love this software overall! Easy to use and getting better all the time! The product team is very receptive to customer input and very willing to add features as requested.

Pros

Simple and very fast onboarding process in which the Admin enters basic information and a link is sent to the new hire to complete all the necessary personal info. Super easy I-9 verification and document storage. Excellent COBRA administration.

Cons

The Document Storage functionality does not meet my need. Currently (a change from how it was previously done) there is no upload functionality, it's a copy & paste process. The result is a loss of integrity in the document due to complex embedded formatting in our legal documents.

Review Source
 
 

Dustin from Metrographics
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great concept but poor customer service and execution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Loved the idea of the concept, was basically sold on idea to have a PTO software that we could use for employees to use without a fee.. then once all were onboard, we had to pay per month and now you can't even call for assistance when you have a problem.

Pros

Has a mobile app that employees can access from virtually anywhere, can see a shared calendar that will display in outlook with employees scheduled off.

Cons

No customer service phone number, no email addresses for specific reps, customer service must be contacted online thru a job ticket (if an account is locked out, can't even submit ticket for contact and no phone number to call), managers don't have access to the employee review sections (must grant managers admin rights, which then opens the door for past requests to be deleted by an employee.. big problem), system was not set up properly and allows for managers to approve time off when employees did not have the time available.. no pop up that would ask "are you sure?" type thing, can not print an employees PTO time, multiple tabs to even get total time taken/available.

Review Source
 
 

Bethany from Resource One, Inc.
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Fantastic User Interface, Customer Support = meh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the user interface! It's intuitive, attractive, and expansive. It's easy to navigate to exactly which tool or report I need.

Cons

I dislike not having a designated customer representative. I'm constantly being shuffled to different people, and sometimes it's hard to get an accurate, legally-sound answer without a lot of back-and-forth.

Review Source
 
 

Doug from Cyber Ninjas
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Awesome Software - Absolutely Awful Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

Pros

For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Cons

Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

Review Source
 
 

Mark from LockerDome, Inc.
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Love the Zenefits platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very strong HRIS platform, but requiring BoR status (even with latest shift, Z'fits is dictating the BoR) is frustrating.

Pros

Functionality of each module, from org charts to benefit review is outstanding. We particularly like the automated onboarding with e-signature capability.

Cons

The benefit-related customer service is lacking due to Zenefits really being a product company as opposed to a benefit broker. Also wish that the payroll integration with ADP was tighter.

Review Source
 
 

Brian from Startup Technology Company
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

These guys are complete clowns

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They don't know anything about benefits admin, and if they tell you something chances are it is wrong. After researching the company a bit, I figure out the problem. Terrible leadership at the CEO level, and a horrible company culture.

Pros

Their user interface is super simple and easy to use. Unfortunately it doesn't actually connect to your insurance providers, or have any bearing on your policies or payments or anything.

Cons

They mess up everything they touch.
They are a middleman between you and the insurance company, so you don't have any idea what the real story is.
Rate increases are 20%+ per year for the providers.

Review Source
 
 

Justin from Riskalyze
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Zenefits Gets the Job Done

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zenefits is an easy way for me to check my benefits, request time off, check on my employment status, etc.

Cons

I always have trouble navigating Zenefits, and the information it provides feels somewhat lacking, or at least it isn't organized very well.

Review Source
 
 

Lisa from Simple Movers, LLC
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Better at the start, has gone down from there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Zenefits for about a year and will be changing systems very soon.

Pros

No cost. I like the ease of the onboarding system and ability to push to payroll seamlessly. It is relatively easy to use. Customization is possible but not always easy.

Cons

They changed so that they charge for a number of features now, they dont offer payroll in many states, they no longer have dedicated reps, you have email into a general support area and in many cases my response to support needs were very slow. They seem to have had some challenges with growth and their original promise of offering a free system that was robust and growing in exchange for brokering service commissions no longer really holds true.

Review Source
 
 

Rachel from Updox
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Zenefits -- the simple, functional HRIS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We utilized this solution at a Series B funded startup at the time and the major influence for selecting Zenefits was due to price point and customization. You are able to keep clean employee files, documents, and have new hires e-sign their paperwork.

Cons

Sometimes the system was very clunky, we were not able to do certain things and some users would have different views, although the same permissions. Support was very poor here. Although we used this system during 2015 when there was a lot of internal turmoil at Zenefits. Overall we made it work!

Review Source
 
 

Heather from Affordabletours.com
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Amazing concept, execution needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Honestly, my company is researching other companies so that we can remove Zenefits from out life.

Pros

In regards to the "free" areas of Zenefits (the ones that come with having them as your benefits broker) they are limited and pertain mainly to the basics of benefits. I do like that Zenefits can connect to our JazzHR ATS when onboarding.

Cons

I don't like that you have to pay for benefits related services such as reporting and 1099 compilation at the end of the year. This should not be an upcharge and for my company, the ability to run the 1099 reports and work with the document storage section cost for the year under the Bronze plan. Contacting support is difficult now and there is a constant revolving door with regards to their employee turnover and so it has been hard to even know who to work with when we need help.

Review Source
 
 

Ellen from Rivanna Medical
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

transformational

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zenefits has helped our start up company manage like a big company. I love the HR management, onboarding, benefits management, compliance, and time off aspects in particular and so do our employees. I look forward to adding Zenefits payroll once it is available in our state. Seriously, I cannot say enough good things about it!

Pros

Saves time, makes the HR generalist look like a rock star, streamlines processes, syncs with Intuit Online Payroll, HSA, integrated HR reports, support is very responsive

Cons

Does not sync with QuickBooks desktop, have had trouble activating G Suite and Principal apps

Review Source
 
 

Tim from MDB Flooring Systems
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Misleading Pricing

Ease-of-use

Functionality

Product Quality

Customer Support

I would recommend using a competitor. The hidden fees made one question if their pricing will change drastically in the future. Be cautious.

Pros

The product itself appeared to be a nice solution in the market. It was simple to navigate. The onboarding automation was a great feature.

Cons

Pricing isn't clear. They charge an implementation fee after you sign up. It would not necessarily be a deal breaker for me but the fact that the fee is hidden and isn't clear from the beginning makes one questions the business values. Not sure if partnering with such an enterprise like that is best when dealing with such a sensitive aspect of my business.

Review Source
 
 

Lam from Community Activism Law Alliance (CALA)
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Zenefits: All in one HR program (now with payroll processing) with great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, we would definitely recommend Zenefits, particularly for smaller organizations like ours, since it is efficient to have all HR handled in one place.

Pros

Lots of features, and now that payroll processing is possible, it has become so comprehensive that everything is in one place. Pricing is still affordable, even though they now charge for features that used to be free.
The new interface is relatively easy to use, and we definitely appreciate the continued efforts to improve the program.

Cons

Customer service remains an area for improvement. The quality is definitely inconsistent, and unfortunately, we've had more bad experiences than positive ones. There's lots of being bounced from one person/department to another, and occasionally unresponsiveness--it was a nightmare renewing our insurance plans.

Review Source
 
 

Bobby from RF Connect
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Switch and Bait

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Really like some of the functions. Had a lot of problems at the beginning but managed to fix them later.

Cons

This product was suppposed to be free since they became our broker for our health coverage. Started charging for the HRIS, that wasn't the original agreement.

Review Source
 
 

Joe from Enterprise Knowledge, LLC
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Zenefits is a very helpful HR product for small and emerging businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the hiring, background checks, and HR benefits integration. These features simplify our work, give us a professional appearance, and provide great benefits to our customers.

Cons

Zenefits needs an integration with ADP. It also needs more performance management capabilities.
I also worry about all the management changes in the company.

Review Source
 
 

Chris from ParkIt
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Zenefits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software simplifies the employee onboarding process dramatically. You are able to send out the offer letter and other hiring documents, collect direct deposit information as well as tax forms and verify the I9 forms all is the software. All of this is included free of charge.

Cons

The company is founded on the fact that they want to earn your employer healthcare plan, however we worked to go through this process with them and had a poor experience. The service started out as free and then they took fuctionality away and added it to upgraded paid plans instead of in the free version.

Review Source
 
 

Darshan from Beautologie
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

terrible disaster after massive layoffs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd stay away from this product until they get their company back on solid footing... they are a total mess right now..... maybe headed to bankruptcy?

Pros

nice user interface- at leat it looks good, but the benefits stop there, there is no customer service at all.

Cons

terrible customer service! we have had huge problems with them filing our taxes for us in California, we cannot get ANYONE to answer emails or calls for weeks!!!

 
 

Jenna from EmeSec Incorporated
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Zenefits has changed they way we do everything!--In a good way

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zenefits is extremely user friendly. Our employees use it with no errors and we have changed our processes because of how well Zenefits works.

Cons

Payroll was a nightmare to say the least--this feature needs a lot of work. I would also like to be able to have my managers be able to utilize the performance management platform--which currently they cannot unless I give Admin rights (which we do not want to do)

 
 
 
Showing 1-20 of 81

Teresa from Child Development Center
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Zenefits has been great for our company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation.

Cons

Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.

Review Source: GetApp
 


December 2017

December 2017

Willing to work through issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the team that we have worked with so far. Zenefits doesn't have the ability to help us customize a lot of things we were hoping for, but the team has been amazing in responding to our concerns and coming up with workarounds.

Cons

I feel like the product is a one-size fits all. My biggest complaint is that our specific company has multiple entities and there's no way to link all of the entities together. I'd like employees of entity 1 to be able to see the org chart for entity 2 as well as employee contact info. I

Review Source: GetApp
 


December 2017

December 2017

Great value

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I'm really impressed with zenefits thus far. I've yet to have many of the problems that some of the reviewers have, but i will take note of any and update my review. I also like the ability to consolidate all of our HR-related resources into a single portal and/or mobile app for my employees.

Cons

If i really had to find a con though, it would be that their "Time and attendance" app is separate from their main Zenefits app.

Review Source: GetApp
 


December 2017

December 2017

Great HR system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Affordable, easy to use, keeps managers and supervisors informed, great reporting, fast customer service, easy payroll reporting, easy way to print pay stubs and access information quickly, easy to request and approve time off, easy to track employees that are off or on break, compliance notifications keep you informed all year, zenefits is always looking for ways to improve and integrate new things to make their programming better

Cons

not connected with e-verify, would like more integrated apps, and would like to be able to put benefit information on the dashboard without using the brokerage company they have partnered with(I have a great benefits broker that I would like to keep). Disappointed I can’t use the benefits feature without changing brokers, can’t use cobra feature without benefits feature

Review Source: GetApp
 

Kristopher from Thanx
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great platform for early stage startups and smaller companies... deeper integrations required

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- ease of use
- the number of integrations with key companies
- UI/UX is great
- the new reports dashboard is nice
- pre-boarding candidates after offers in greenhouse is super easy

Cons

- the integrations aren't deep enough, very basic for most
- integrations break all the time and it is a pain to try and get support to fix them

Review Source: GetApp
 


December 2017

December 2017

Awesome software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There have been growing pains just like any other company but Zenefits always seems to want to do what is right.

Pros

Zenefits has been doing this for a long time so their feature set is substantially greater than anyone else out there.

Review Source: GetApp
 


December 2017

December 2017

Paperless FTW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy Zenefits is to use for onboarding and open enrollment. We have been able to get away from paper using Zenefits.

Cons

I wish we could set up our Health Reimbursement Arrangement and Flexible Spending Arrangement through Zenefits, but so far, that hasn't been possible.

Review Source: GetApp
 


December 2017

December 2017

Like having an HR department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use customizable online HR tools. Combination of onboarding, secure document storage, optional payroll, time tracking, health insurance/HSA and other modules. Lots of features for a reasonable price. HR guidance on demand. User-friendly attractive interface. Responsive customer service.

Cons

Nothing so far that I can think of. I wish there would be a greater price differential to make it more affordable for small businesses with one or two employees.

Review Source: GetApp
 


December 2017

December 2017

makes my job easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

digitizes and stores all aspects of hiring and employee records. It's really easy for employees to udpate their own info, too.

Cons

the new pricing tiers aren't my fave, but still a pretty good value. All inclusive payroll is nice, too.

Review Source: GetApp
 


December 2017

December 2017

Good Customer Service, Limited Options unless you opt for upgrades

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So far, Zenefits has been great to support the needs of a growing company. The help center is great and customer service is fantastic. Clean, crisp layout and no errors in loading/commands. Very very easy to use for administrators and employees.

Cons

They limit key features, such as payroll and commuter benefits, and force you to go with their service instead of integrating with other providers. It isn't a huge con but it makes it difficult since they market themselves as lightweight, highly integratable and improves onboarding/ hr management. Just a little cumbersome as these steps in onboarding must be completed separate.

Review Source: Capterra
 


December 2017

December 2017

Great service and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have implemented several basic and new features of the product and the roll-outs have been successful across all segments of our employees.

Cons

Can't wait to see payroll in all 50 states and would appreciate using some basic functionality for users outside the US.

Review Source: GetApp
 

Matthew from Black Lapel

November 2017

November 2017

Great Benefits and HR Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, and the customer support is on point. Whenever I needed to view paychecks, adjust tax deduction, look up info, etc. everything was always very clear and easy to find.

Review Source: Capterra
 

Amanda

October 2017

October 2017

Everything in one place

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I really like Zenefits, it is very easy to use and for the techs to use also. I will definitely look forward to using it from now on.

Cons

The only thing that I dont really like is if one of the techs missing clicking on something there is no way I can go in and fix it for them.

Review Source: GetApp
 

Stacy from Xola Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very easy to use HR/Employee Benefit software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Requesting time off is simple, my benefit information is easy to access when I need it.

Pros

Zenefits makes it extremely easy for employees to view their benefit information as well as request time off. All of the information I need is right at my fingertips when it comes time to make a doctor's appointment or schedule off for a vacation.

Review Source: Capterra
 

Mary from Xola
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Pretty and simple!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface is very clean and easy to use. It's never hard to figure out how to do what you're looking to do--I've never had to reach out for help. It's nice to have things like time-off and health benefits in one consolidated spot, minimizing the logins I have to remember.

Cons

Honestly, nothing, I've never had a problem and am always pleasantly surprised how easy it is to accomplish what I want to.

Review Source: Capterra
 

Gabriel from Tybera

July 2017

July 2017

Likable but terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

no comment

Pros

great and easy software. Truly at the time it was what we needed and being able to transition people time off to another system to this one was great.

Cons

not willing work with smaller companies and meet in the middle with a contract. We are a small company and dont need all the features they ask for so they did not work with us on a deal.

Review Source: Capterra
 

Ijeoma from None

July 2017

July 2017

Overall I have had a great experience with Zenefits. Very easy to use and customer service is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The site is pretty easy to navigate. Customer service is great. When you email them, they respond same day and do their best to find a solution for you. They are open to feedback and make the necessary changes quickly.

Cons

We did start a little rocky because we felt we had to ask the question to get an answer. They essentially did not how much information to give us. But as I mentioned, customer service was very good at answering our questions.

Review Source: Capterra
 

Kirk from Singularity University
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Super simple, easy to use interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple and easy to use HR benefits

Pros

From the moment I began using this platform, it was so straightforward and easy that I didn't even need to go through any on boarding.

Everything was where you would expect it to be and it all just worked.

Review Source: Capterra
 

Alexa from Paintzen

June 2017

June 2017

So easy to use and super helpful platform for tacking HR needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Onboarding feature is great and the HR specialists are super helpful! They are extremely responsive and knowledgeable.

Cons

No automated performance review system, however they do have many tools and docs that are easy to use and lead you in the right direction.

Review Source: Capterra
 

Clayton from AirPR

June 2017

June 2017

Great tool for making benefits information available in one place.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the cards are available quickly via mobile app. I also find that having access to pay stubs and additional information is very useful because I don't like to carry a lot of cards on me.

Cons

The mobile app is a double edged sword; while it's convenient to have access to your information, it's not very easy to make changes on the go.

Review Source: Capterra