Zenefits Software


 

Zenefits is a cloud-based human resources information system (HRIS) that features user dashboards, core human resources, benefits administration, onboarding and employee scheduling.

When new employees are hired, HR professionals using Zenefits only need to complete five online fields to begin the onboarding process. Employees sign all agreements online, and Zenefits can automatically process their information. When employees leave, HR can remove them from payroll and benefits and initiate COBRA setup with a single process. Zenefit also offers an employee self-service portal.

Zenefits can integrate with payroll, health insurance and other systems, and users can also set up new payroll, insurance, retirement plans and more. Zenefits has a development team that makes weekly changes based on user feedback. They also have a team of in-house HR, payroll and insurance specialists to answer questions via phone or email.

 

Zenefits - Time and attendance
 
  • Zenefits - Time and attendance
    Time and attendance
  • Zenefits - Payroll
    Payroll
  • Zenefits - Time off requests
    Time off requests
  • Zenefits - Mobile time clock
    Mobile time clock
  • Zenefits - Mobile homepage
    Mobile homepage
  • Zenefits - Homepage
    Homepage
Supported Operating System(s):
Mac OS, Windows 2000

407 Reviews of Zenefits

 

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Software Advice Reviews (167)
More Reviews (240)

Showing 1-20 of 167

Nikki from Nikki Jobs
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good for small to midsize businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nice platform, easy to use, pricing is a little higher when you start to add features, great for small to midsized business, can be used by multiple users. Nice place to start for a beginner.

Pros

Smart interface, excellent benefits administration features. Seamless integration with familiar and reputable payroll processors.

Cons

Be prepared to spend for every "extra" you add on. There's no way around it, you will need extra features.

Review Source
 
 

Mashanda from Healthy Mothers, Healthy Babies Coaliton of Georgi
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Software Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The features are great and to be able to add your own apps is wonderful. I also like all the different preloaded apps that are available to help you get started.

Cons

The thing that I like least about this software is that some of the apps are truly not user friendly and I have been on the phone with customer care a lot

Review Source
 
 

Laura from Object Frontier
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Love Zenefits!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the ease of use, clean user interface and modern technology. With its streamlined approach we will have smoother onboarding, paperless employee files, easy workflows and simplified payroll that will save our team many hours a week. We are new customers and have received amazing support throughout the sales rep and from our implementation lead.

Cons

Zenefits is still building out a few features to the technology. They are very interested in client feedback when it comes to improving the product and we know that some of things we wish for are already in the pipeline!

Review Source
 
 

Monal from Credico USA
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Best HRIS Platform I've worked with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's userface friendly, has all the tools, they are the benefit broker and also just included payroll to their system

Cons

At this time there are no cons as they have brokers in all the states so it's not only in California.

Review Source
 
 

Jennifer from Strada
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Streamline your HR with Zenefits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Positive user experience online and mobile. Streamlines all the functions of HR into one place. Accessible to all employees. Consistency and compliance.

Cons

Customer service is lacking. They are unavailable, slow, don't solve problems efficiently, and often say "the tool can't do that."

Review Source
 
 

Lynn from Seminole Wire & Cable Inc.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Zenefits an App for all reasons (for HR this is)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, employee engagement, time and attendance tracking are quite useful, Document management is all a good resource.

Cons

Performance management seems counter intuitive, employers can't add goals for their employees, the process flow does not always make sense.

Review Source
 
 

Tessa from ObjectFrontier, Inc.
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Brought us out of the Dark Age!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Before the system that we were using was not meant for a company with multiple work locations, different states, or even different levels of access. Zenefits has allowed us to set up levels with in the company so everyone has access to the information they need to get the job done with out putting us at a risk. It has also allowed us to spend less time on trivial items and more time creating a better work environment for our office!

Cons

We are still very new to the system, and a lot of items that we do not fully understand. As time goes we will have a better handle on what the site can and cannot provide for us. At this time any cons that we have is user error!

Review Source
 
 

Cecily from AOPEN America Inc.
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Everything goes smoothly and easy for all HR admins.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The most cost-effective with high-value system we implement so far. It gives new employee a different view of the company and even a warm welcome.

Pros

more simplify version of the payroll
easy on-boarding for new employee and admin.
Integration of apps
Very user-friendly
Value add to company culture
Customer Service is excellent and knowledgeble

Cons

Do not have payroll calendar available for all employees
A little bit complicated in setting up PTO policy.

Review Source
 
 

Monica from Transformative Wellness, LLC
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Payroll option is not worth it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do not recommend the payroll option. Even if Zenefits made the error, they will not refund any portion of your money, should you be unsatisfied with the results.
Intuit payroll is definitely more user-friendly and does the proper calculations. I should have stayed with Intuit. Lesson learned.

Pros

Overall, Zenefits is a good program that helps streamline the HR process for companies. The onboarding is helpful.

Cons

The payroll option is inadequate, confusing, and not user-friendly. I was required to submit several reports to Zenefits to verify our payroll. They, however, failed to mention that deductions must be inputted manually. So, our first payroll with Zenefits did not kick off to a great start. And, then, I found out it will take them about 3 weeks to recalculate it all.

Review Source
 
 

Paul from Impact
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Expensive and limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It seems to be strong for benefits which is what it appears to be made for. If you are buying it for benefits, you should be pleased.

Cons

It is high priced and lacks in most of the functionality to recruit employees and moving them through the process.

Review Source
 
 

Victoria from Traitify
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Zenefits-It's a one-stop shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of Use: The platform and the overall software is easy to navigate through. I also love the alert features. I get notified when changes are made to employee's benefits, and so, I never them.

Cons

The pricing was a bit high. I was expecting a bundling discount by adding additional features they offered, but this wasn't the case.

Review Source
 
 

Sarah from StringCan Interactive
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, we are on a grandfathered in pricing plan so that is great. I love the new customer service line.

Cons

That my price will be super high when our grandfathered plan expires. 401k doesn't work w/ Zenefits.

Review Source
 
 

Savanna from Joule Energy
Specialty: Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great platform, not great at handling changes.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Zenefits does a great job of providing a platform that works to fill the holes in a small business. Their compliance tools are some of my favorite.

Cons

When Zenefits transitioned to a third party benefits administrator, there was no communication to our company. The only way we knew there was a change was because the benefits admin reached out to us! The same thing happened when they switched us to a third party for COBRA administration. We found out because we were trying to solve a COBRA problem with Zenefits & halfway to the resolution the Zenefits team member let me know that they were no longer our admin. It was very frustrating.

Review Source
 
 

Sandy from Enfusion Systems
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Amazing Experience for Users

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Love it!

Pros

I love how intuitive the system is--it does not take long to get up to speed to use it. Also, the reporting capabilities are awesome.

Cons

I wish we could customize reports a little more to fit our business, and that some of the onboarding prompts within the system were more customizable.

Review Source
 
 

Gregory from Accelify
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Zenefits Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zenefits allows me to access my pay stubs, submit time off requests, change my tax settings, view my commuter benefits as well as sign company documents. I can also see company hierarchy and some basic information about members on my team. Zenefits makes dealing with HR related inquires much easier.

Cons

Zenefits does not show pay stub information before the actual payday. I am used to paycheck software that notifies you a few days in advance of payday of your pay stub being ready to view.

Review Source
 
 

Jeanette from DaBrian Marketing Group
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Love it for a small company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and expand as the company grows. It can actually be fun to use sometimes. It helps keep me on track for deadlines for compliances and get information submitted for things like payroll and renewing employee health insurance.

Cons

I would like more options for employees like commission only employees or being able to send an offer letter when an employee is promoted. Also, more options for permissions like more members being notified when an employee requests off, not just who they report to.

Review Source
 
 

Jon from Marketing
Specialty: Advertising
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Zenefits is an unethical company with no interest in anything but their profit margin.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The BBB has advised me to contact my state attorney general about Zenefits. If you've had similar issues with them, I suggest you do the same.

Pros

The interface was very easy to use, when it worked. The problem is less with the tech interface, and more a problem that's becoming more common in both healthcare and the tech industry.

Cons

Zenefits is a BBB-unaccredited company with a history of corporate scandal, whose CEO has been fined by the SEC and accused of creating a toxic culture.

My experience with Zenefits was inexcusable. I paid for medical insurance directly to them for 4 months before seeing a doctor. When I did seek a doctor, I discovered Zenefits had never contacted the insurance company. My medical card was useless - they had simply pocketed my payments. I complained to the Better Business Bureau, and Zenefits ignored them. A month later, I was notified that I now had health insurance, backdated for 5 months. Imagine how useful it is when a doctor refuses to see you because they can't verify your insurance. It took several days to determine that no, I have no insurance, but 1 month from now I'll have had insurance for the past 4 months, and I've already paid for all of it!

These companies aren't simply supposed to provide a tech interface. They are also supposed to conduct business in an ethical manner, providing the services that are paid for. Zenefits has never shown any interest in doing so.

Review Source
 
 

Kacy from Invaluable
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

It's easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Something that would be super helpful is to add the ability to filter reports before you run them. Right now it spits out an Excel spreadsheet and then you have to manually delete the rows you don't need.

Pros

I like that it's a one-stop-shop for HR professionals. Employees onboard themselves and make sure that all the information is correct. As an employee I like the site a lot. As an admin there are some fixes that need to be made but otherwise I enjoy using it.

Cons

It's difficult to navigate to figure out which pages you need. For example, I've tried to find where our paperwork and docs like the handbook are uploaded and I can't find it. I'd like to be able to use it as a repository but I can't find out where I can upload new things.

Review Source
 
 

Lynn from Mango Languages
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great product, not so great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Clean and very user-friendly interface.
-Easy to navigate the site.
-BI Reports were very easy to run.
-Used to be free before they started charging a monthly rate...the price was right!

Cons

-My boss and I had many issues with customer service while we had Zenefits. We were given inaccurate information on multiple occasions, which further complicated issues and caused great stress to us and our employees. The reason we left Zenefits was because of their poor customer service. Otherwise, they have a great product.

Review Source
 
 

Stan from CIH
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

HR documents are arranged well using Zenefits

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Zenefits helps with the HR activities. It helps managing the documents well and in an organized structure. Finding information within Zenefits is easy.

Review Source
 
 
 
Showing 1-20 of 240

Lorin from HoyleCohen, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Zenefits has greatly simplified our HR activities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Pros

The performance management tools & time off modules have greatly simplified our HR activities. The platform has streamlined these formerly painful tasks for both management & the staff of users.

Cons

The platform lacks the capability to integrate with our payroll provider, limiting the usability for our firm. I hope for increased app options in the future.

Review Source: Capterra
 

Paul from 454 Creative
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Huge fan of Zenefits. We use them for everything employee related. A+ tool for entrepreneurs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

Zenefits is my HR executive. They handle everything with ease.

Pros

Hiring, employee benefits, contractor payments, payroll software integration, heath insurance. It's a complete one-stop shop with clear pricing and great support.

Cons

Not much to complain about. Occasionally a 3rd party vendor in the Zenefits ecosystem has a glitch. However, Zenefits support jumps in and handles the issue.

Review Source: Capterra
 


July 2018

July 2018

Easy to Use Overall But Lacking in Healthcare Claim Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Zenefits makes it easy to manage my time off and commuter benefits but is lacking when it comes to healthcare benefits. I've had a lot of trouble uploading receipts and processing claims for my FSA. I would recommend it for everything except their healthcare management.

Pros

I love the time off tracker. It's super easy for me to submit time off requests, leave a reason why and the type of time I'm requesting. I can see how many hours I've requested this year and how many I've used. As a manager, it's also very easy for me to look at the requests made from my employees.

Cons

There is absolutely no help when submitting a healthcare claim. I have an FSA and have to submit receipts sometimes. Once I submitted one that apparently the Zenefits team couldn't open. It was rejected without a reason and all I got was an email saying I needed to submit a receipt (when I already had.) I submitted again not knowing the real issue and was rejected again. I finally had to contact support to figure out the reason why it was rejected. This happened again when I didn't realize I had gotten a credit card receipt instead of an itemized receipt from my doctor. A one sentence message from Zenefits on what was missing would have saved a ton of time and headaches.

Review Source: Capterra
 

Alexi from Buck Design

July 2018

July 2018

Zenefits is a great HR device.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

I like how much Zenefits has improved over the years. It's become much more intuitive and user friendly.

Cons

I don't like that all administrators are emailed each time an employee goes through the onboarding process.

Review Source: Capterra
 

Meagan from ParkWhiz
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

nice platform, not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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when on-boarding as new employee and throughout my 2+ years using zenefits, i've found it very easy to use and helpful. step-by-step enrollment with notifications when info is missing or needed. plus, as a manager, i have access to all my team's documents and info including pronouns, hire dates, contact info, etc. and the mobile app is just as great!

Pros

zenefits has a very clear and easy UI, even through signing up for complicated things like health insurance plans and 401ks, etc. it seems pretty robust with time off mgmt. nice amount of integrations available (although there could always be more!). manage commuter benefits, fsa, paystubs, team/org structure and contact info, plus documents like offer letters, NDAs, etc

Cons

their help articles are unorganized, overlapping, and unclear. support team is vague and unclear with resolutions. submitting receipts is ridiculous, they reject receipts without context

Review Source: Capterra
 

Anil from India Yamaha Motor Pvt. Ltd.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Eases the HR flow management by enabling the on boarding process, payroll, and management of employee reports.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Helps reduce the time consumption by eliminating paper forms. In the case of requests, like for leave or for work-related, the officials get email notifications which they can instantly check and respond. There is this ClubZen area where you can interact with the other users of the application and provide feedback to the firm. You will find quite a lot of Third party integrations. The graphical user interface is clean and easy to use for both customers and the employees. It is highly customizable. You can even hire candidates, have a background check and send them to offer letters. You can check the employee’s check in and check out times.

Cons

Customer service and support is not responsive and is time-consuming to get your problem solved. The application is mainly suited for small-scale businesses.

Review Source: GetApp
 

Alexis from Beautylish
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Zenefits is very easy to use but I wish the dashboard was more interactive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I like how everything I need is all in one place. I mostly go onto Zenefits to check my commuter benefits and I love how everything is clear and concise.

Cons

If I want more detailed information, I cannot view it on the app, I have to go to the browser version which has a different layout. Customer support could also be more helpful with inquiries.

Review Source: Capterra
 


July 2018

July 2018

Simple, easy product to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Easy onboarding, easy integration with payroll system, easy offboarding, commuter benefits management, FSA management, employee and diversity reporting.

Pros

Simple, easy product to use. Intuitive interface, really easy to make offer letters, onboard employees, sign up for health insurance process.

Cons

Sometimes the support has had issues over the years, however in the last few years have really sorted it out.

Review Source: Capterra
 

Conrad from Capzool

July 2018

July 2018

Our go to software for time clock management. Has never been easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

We love the ability that our team can clock in on either their cell phones or computers. We were skeptical at first but the ability to approve or deny time submissions has made everything much easier. We have several people who work out of the office and this makes it easier for them.

Cons

There is absolutely nothing that I dislike about this software. Everything is relatively easy once you get past the learning curve (which isn't very steep).

Review Source: Capterra
 

Shae from nFocus Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Seamless low-cost solution for small to mid-sized companies that kills busy work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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-Paperless onboarding/offboarding to support a remote workforce
-Integrations with existing ATS, removing the needs for duplicate data entry
-Digital document storage, allowing us to digitize all employee files. No more paper!
-Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave.
-Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses.
-ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution.
-Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one.
Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons

I wish the performance management module was baked into the subscription versus an add-on cost.
The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer.

Review Source: Capterra
 

Monica from CKC

June 2018

June 2018

Steady stream of updates and new features. I've seen the company and software products grow

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Functionality

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Customer Support

Value for Money

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Pros

Mobile capabilities for my employees. Good UI. Simple design and uncluttered views. Menus are short and not drawn out with too many options like many other similar softwares. Search bar is the shiznits. -=)

Cons

Lack of support when a feature isn't working in the way I need it to. I need half day holidays and notes on time cards.

Review Source: Capterra
 

Patty from Sightline Payments
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

My current employer uses Zenefits for our clocking into our shifts and our onboarding for new hires

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is so easy to use. I have never heard of a online software that does the onboarding for new hires, takes care of clocking in, schedules days off. It is so easy no wonder my employer uses it. it even reminds you if you forget to clock out.

Cons

I do not know if Zenefits keeps track of our paystubs, but it would be nice, my current employer does not have this benefit turned on so whenever I want a copy of my paystub, I have to ask him for it.

Review Source: Capterra
 


June 2018

June 2018

We love Zenefits!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

So easy to use. Our biggest pain was the onboarding process, and Zenefits not only solved this for us, but allowed us to have a great brand experience with our new hires. Everyone raves about the simplicity and ease of use.

Cons

The only downside is that the pricing is a little high (in my opinion). While it's friendly to small business, the cost starts to ramp up when you hire more employees. I would rather pay one flat monthly rate.

Review Source: Capterra
 

Erin from ParkWhiz

June 2018

June 2018

We use this software for the majority of our employment and payroll processes

Ease-of-use

Functionality

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Value for Money

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Pros

Extremely easy to use. When using the payroll system the software emails the employee reminders for submitting time sheets before payroll is approved. The software stores all of our personal information securely. It also allows access to some information about the company or employees in regards to department breakdowns and heads of departments. There is an app so it makes it easier for people to use the software.

Cons

I have not really had any issues with this software and I think if there was a problem it would be really easy to get help with all the ways they offer support

Review Source: Capterra
 

Lillia from Embrace Home Loans

June 2018

June 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I first learned about Zenefits at a HR conference and their demo wowed me. And they are exactly what they sold. Its tough to find software that's like that.

Cons

I have not had a con with Zenefits yet. I do know I have a dedicated support contact and can call anytime.

Review Source: Capterra
 

Roxanne from Falvey Insurance Group
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

The system was easy to use and launch to my company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PTO tracking and Time & Attendance - they were both problem areas for our company and this software has made it easy to use.

Pros

I think the ease of use and the fact that Zenefits links to some of our other companies has been very helpful to making a smooth transition for our staff.

Cons

Not everything is available via mobile app yet, and some items are still in development that would be helpful (like the performance management).

Review Source: Capterra
 


June 2018

June 2018

Zenefits helps you manage all of your HR Functions in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use, tons of resources, great customer service

Pros

With the exception of applicant tracking, you can manage everything from this system (and they do offer integrations with ATS systems). I love how easy it is to navigate, the additional resources to help make HR life easier and the great and responsive customer service.

Cons

Formerly, some documents were out of date, but they have done a great job in updating everything. There's really nothing that I don't like.

Review Source: Capterra
 

Zackary from Arrow & Board

June 2018

June 2018

About the same pricing as Gusto but much more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The yearly pricing brought our cost down below Gusto which is one of the lowest in the industry. On top of this, Zenefits seem to have a more larger suite of tools available especially on the employee benefits side. One of the features we were missing that brought us over to Zenefits was the ability to add owner's draw to payroll checks. We are an S-Corp LLC so we used this feature every paycheck and it took one less step out of bookkeeping.

Cons

The UI can use an improvement as it's difficult to navigate around. Our accountant and us also had a difficult time at the end of the year getting the correct documents we needed to file our taxes. We had to email support as a few documents were missing past the tax deadline but customer support took care of it quickly.

Review Source: Capterra
 

Steve from Multi SE Corp

June 2018

June 2018

Great payroll software for the price - needs a few more features to be perfect.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once it's set up, it's remarkably simple to use. If you have a tax issue, their people handle it (if you're full service.) Payroll never screws up, and the price point is unbeatable.

Cons

The setup was somewhat aggravating. I know what I'm doing, but the rep that set me up didn't. It was a multi-hour process that I could have gladly skipped (and tried to, unsuccessfully.)

On the payroll side, I have to manually approve pay runs every cycle -- even if nothing changes. Why?

Review Source: Capterra
 

Jessey from SkySlope
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Hr made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that all my resources are on my dashboard. It's also nice to have a directory of employes to place photos to names. Having an app is also perfect for working on the road

Cons

I have no complaints with using it! Im looking forward to using Zenefits for clocking in and out, then everything will truly be in once place.

Review Source: Capterra