ADP Workforce Now Software


 

ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and labor management and analytics and benchmarking.

The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.

With ADP Workforce Now, clients also receive self-service tools for employees and manager, such as the widely used ADP Mobile app, to access paychecks, W-2s, timecards, benefit information and more; proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmarking, the ADP Research Institute and ADP Professional Services; and access to a client community with more than 50,000 peers.

 

ADP Workforce Now - Multi-device accessibility
 
  • ADP Workforce Now - Multi-device accessibility
    Multi-device accessibility
  • ADP Workforce Now - Job benchmarking
    Job benchmarking
  • ADP Workforce Now - Post job details on various job portals
    Post job details on various job portals
  • ADP Workforce Now - Manage candidates profile
    Manage candidates profile
  • ADP Workforce Now - Benefits management
    Benefits management
  • ADP Workforce Now - ADP Mobile
    ADP Mobile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

527 Reviews of ADP Workforce Now

 

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Software Advice Reviews (136)
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Showing 1-20 of 136

Shirley from TL Transportation
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

They are slow and incomplete

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Complete package HRIS and Payroll system. They have onboarding and a interface for the employees to receive information, trainings, and new policies.

Cons

They sell you a dream then once you get the package it is not what they told you it could be. The package they sold us sound great but everything they told us was in the system was complicated to implement and did not work the way they said it would.

 
 

Wendy from (ISC)2
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

You get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have not tried using the performance management functionality.

If you are a small company and can't afford much, ADP WFN is a nice system which tries to include everything HR. I would recommend it for them.

Pros

I like the payroll processing, time & attendance system, and general ledger interface. The reporting is pretty decent as well.

Cons

The applicant tracking system, on-boarding, workflow activities, and customer service.

ADP WFN has been going down hill for the past year. With the ATS, applicants have issues trying to apply for openings and ADP's response is have them try a different web browser or ask them what version of Windows they are using, etc. You lose applicants if they can't apply. Same happens with the HRIS, issues with different web browsers, etc.

 
 

Nick from Multiview
Specialty: Advertising
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

ADP Workforce Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I still have high hopes for ADP Workforce but seems at least for the time being I'll need to pay for outside products who integrate until the time comes ADP builds their own robust ATS.

Pros

I like the concept of a "soup to nuts" software solution for our HR/Finance/Recruiting departments. The product is pretty intuitive and is the industry standard.

Cons

Seems that the product module assimilation between recruiting/HR just isn't there yet. Was really let down with the lack of core functionality within the ATS component. For example, the tool doesn't allow a recruiter who cold-sources candidates to build a profile without first having the candidate "apply" and attach a resume... this seems very backwards for proactive recruiters who are looking to build a pipeline of passive candidates.

 
 

Kathy from Marine Corps Association
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Lack of trained professional customer service reps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Other than the fact that it does actually accomplish payroll, there's not much more that I like. Just upgraded to the newest version this year, but I think the old system actually worked better.

Cons

The fact that you continue to upgrade and improve a product before you work out the issues that are already present. The customer service support is a joke! When you call in for help and doubt the answer that you receive, so you call back to see if you get the same response...9 times out of 10 you don't! Had a simple question on how to enter imputed GTL cost on an employee...3 reps, 3.5 hours (3 of which were on hold) later had the very easy solution to my problem.

 
 

Stacy from DKS Associates
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Clunky and lacking ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Having all the information in one place from start to finish. When an applicant becomes a hired employee, it is easy to move into the payroll and HRIS process of the system.

Cons

It takes too many 'clicks' to get from one screen to the next. There is not a way to merge duplicates or track duplicates. The application process has been complicated for our candidates to apply and has incurred a loss of applicants due to the process.

 
 

Brett from SSP
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Overpriced service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It generally works, however, I believe we are being over charged for the services we are paying for.

Cons

I believe we are being over charged for the services we are paying for, I have shared these concerns and did not receive a reply.

 
 

Valerie from GRT Rubber
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

ADP Workforce Now

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Multiple aspects of HR (payroll, benefits, performance reviews, etc.) can be taken care of through this software, which saves time and manpower instead of having to log-in to multiple sites or having it done by paper.

Cons

Just recently started making updates
Nobody seems to test the update(s) to see how they will effect all other aspects of the software before making them live
When you call in you just have to hope that you get a knowledgeable person that knows what they are doing

 
 

Erin from QI
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

ADP WorkforceNow!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd recommend this software to smaller companies who don't need a mega-HRIS, and need payroll capability.

Pros

Combines a lot of functionality of an HRIS and Payroll. They've done a lot of work recently to improve the UX, and be a lot less clunky.

Cons

ADP Workforcenow does a lot of things well, but it doesn't do any one thing amazingly. This is what happens when you have payroll and start adding other functionality on. However, I've been using it for 4 years now and there have been significatn improvements over that timeframe.

 
 

Lena from ghc
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

ADP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Streamlines payroll & time off balance tracking. The employee dashboard is very useful when trying to quickly retrieve employee information.

Cons

We're had many staff unable to navigate approving time off requests. The reporting capabilities are also no the most user friendly.

  Response: Anthony, ADP (iProspect)

Date: January 1970

January 1970

 

Hi Lena –

Thank you for taking the time to review our Workforce Now platform. I am glad the system is easy for you to use. Also, we are currently changing our customer support system to ensure quicker turnaround times on your issues. Please stay tuned for the upcoming changes.

 
 

Ashley from ZENETEX
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Not Worth Your Time and Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service takes extensive periods of time for responses, unless working with payroll- they're great!

Pros

The layout and viewing is at least manageable- selected fonts are easy on the eyes and logically organized.

Cons

Search features on the applicabtvtravking software pull mismatched results. The program lacks the ability to build talent pools. The job posting process isntedious and almost always requires re-entry and adjustment.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Ashley –

Thank you for taking the time to review our Workforce Now platform. I am glad the system is easy for you to navigate. We do offer various training solutions that I believe can help you in the future. Please reach out to me directly so I can connect you with them: Anthony.woodard@adp.com

 
 

Sarah from Fleet Feet
Specialty: Retail
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Inconsistent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it's tough when there is no direct account representative that knows exactly how our company is set up and understands the specifics that we deal with day to day.

Pros

The ease of employee time card management and use, and the payroll integration with time and attendance.

Cons

The recruitment /onboarding platform does not help us source, screen or onboard applicants. This process is a major pain, because everything is not done in ADP. Also, the background check process takes way to much time.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Sarah –

Thank you for taking the time to review our Workforce Now product. I am sorry that you have had a less than stellar experience so far, and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Carol from Housing Kitsap
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

For Human Resources this is lacking, it is best for payroll only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of reports that needs to be created in order for this software to work for Human Resources.

Pros

I do not work in the payroll office but it seems to be adequate for preparing employee pay, just expensive.

Cons

Expensive and not adequate for human resources. Preparing reports is too time consuming for my position.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Carol –

Thank you for taking the time to review our Workforce Now product. I am glad the system has created a payroll solution for your company. As for creating reports, we offer many training resources that I would love to connect you with. Please reach out to me directly: Anthony.woodard@adp.com

 
 

John from El Super
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Great system to use if you have their payroll as well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Most HRM systems don't offer everything out of the box. What makes ADP great is that it does. You can use the LMS component for training, you can use the payroll component for accounting and you can use workforce to manage your employees. Anyone who has had experience with ADP knows how simple it is use the platform.

Cons

My only complaint is that for the cost it may not be a good fit for a small organization but can work well with a medium size one.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi John –

Thank you for taking the time to review our Workforce Now platform. I am glad the system offers all of the HR solutions you need in one spot.

 
 

Natalie from New American Funding
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Potential to be greater

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ADP is constantly rolling out upgrades. These upgrades usually come with enhanced features that make our working lives much easier. Pros are the potential it has to do more, ease of use and the appearance.

Cons

Not so many additional options built it to the custom options, we are able to customize areas/fields etc but beyond that i.e. reporting on these customized fields etc. they just aren't there yet.
Customer service is a con.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Natalie –

Thank you for taking the time to review our Workforce Now product. I am glad you find value in our consistent upgrades to improve our HR platform. I am sorry you have not had a positive experience so far with customer support and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Lily from Nicolia Industries
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use and run reports additional training tools would be great if provided in order to help our team.

Cons

No representative for our account. Would like someone to take care of our account and be able to call.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Lily –

Thank you for taking the time to review our Workforce Now product. I am glad the platform is easy for you to use. Also, we are making changes to our support system that will reduce your wait times and provide quicker answers when needed.

 
 

Brandi from American Cancer Society
Specialty: Non-Profit
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

Clunky Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It does the job its meant to do
Competitive pricing
Modules available so you can implement what you need as you need it.

Cons

It is very clunky to use and not very intuitive.
It does not seem to work very well in Chrome and it does not work well on mobile devices.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Brandi –

Thank you for taking the time to review our Workforce Now product. I am glad the system offers the HR solutions you need.

 
 

Shaida from Vista Prairie Communities
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

ADP review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

the product is good but the support is not there. it was a struggle to get contacts for specific types of issues. without a direct contact, cases fall through the cracks and have nowhere to be escalated to.

Also, provide more simulations and demos for updated products - i have found those to be very helpful but lacking on certain topics.

Pros

lots of features and capabilities. Implementation team is good. Emily Brown with etime is amazing.

Cons

customer support is lacking. very hard to get direct contacts for more difficult cases, escalation time takes too long, service center often provides incorrect information that is contradicted by other specialists when contacting the service center again.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Shaida –

Thank you for taking the time to review our Workforce Now product. I apologize that you have had a less than stellar experience with our customer support so far; however, we are making changes to our support system that will reduce your wait times and provide quicker answers.

 
 

Bernadette from CFF
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Good Product, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, pretty intuitive, lots of useful functions. Integration with other systems is easy because it is so widely used.

Cons

Extremely poor customer service, it's difficult to get to someone and to find someone who is helpful and is willing to help. In addition, training sucks or no training is available.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Bernadette –

Thank you for taking the time to review our Workforce Now platform. I am glad the system is easy and intuitive for you to use. Also, we are currently making changes to our customer support strategy that will reduce your waiting time for getting answers to your questions.

 
 

Maria from USTA
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Not an HRIS product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it tries to keep up with the demands of the market by making updates that are more aligned to HR management needs

Cons

It's a hodgepodge of different modules that make it very clunky to navigate; the recruitment and talent management features are sub par at best.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Maria –

Thank you for taking the time to review our Workforce Now platform. I apologize that you have had a less than stellar experience so far, and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Philip from Trinity People Captial Solutions LLC
Specialty: Consulting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Clunky, not very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Get a fuller understanding of the marketplace and the technology. Go back to basics where the customer is always right, listen to them. Senior management must go back to the principles what made them the go to platform in the 60s and 70s. Don't be so tied to the shareholders and the price of your stock. I know, big business, etc. Remember most big businesses spawned from small business.

Pros

There aren't any. Your business model is flawed. Your leadership and strategy team continue to double down on 20-30 year old infrastructure. Your customer support team are set up to fail. 2/3 of your CS Team or more concerned with getting the client off the phone, rather than solving the problem. Also, your telephone menus take way too long to navigate through and it takes way too long to speak with a live person. Your client's are calling you because they have a problem with payroll/hris platforms. In other words it is URGENT! They need to pay their employees. Most employees live pay check to pay check. Swifter systems lead to swifter resolutions.

Cons

Customer support is in way over their heads. Clients are not provided with a designated contact for customer support unless they buy the top shelf platform. Your infrastructure is grossly outdated. You continue to rely on your older mainframe model which is causing the clumsiness and lack of agility within the product. Any request for customization is at least a 2 month project.
There are much better platforms out there for less $ and provide you with a designated contact for customer support. Platform customization can be done with less rancor and professional service.

  Response: Philip, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Philip –

Thank you for taking the time to review our Workforce Now platform. I am sorry you are not having a positive experience with customer support as of now, and would like to connect with you more about this. Please reach out to me directly: Anthony.Woodard@adp.com

 
 
 
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Showing 1-20 of 391

Sarah from The Sandbox Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Slow and often errors - customer service needs work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that benefits, pay and reporting is all in one place. Makes a hub for our teams to get into and easy for us to show them all info in one place/process things in one place.

Cons

Often requires clearing cookies/cache and errors. Customer service is AWFUL - I compare this to Comcast. Our team does have a dedicated rep but our payroll and benefits admin often experiences long hold times and case #s where individuals can't assist.

Source: Capterra
 

Maria from ScreenWorks USA Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Overall excellent software and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit was to have history information from employees changes which was done manually and also have access to benefits area is awesome.

Pros

Keeps history of all changes on employees records and most likely easy to create reports although sometimes is a little difficult to make the selections on what you need.

Cons

Could make some fixes to make it easier to user in terms of time card and schedules. Would be easier if schedule change can be done directly in the time card.

Source: Capterra
 

Shelby from Francescas
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Above and beyond, I wish a few features were easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My team is able to access their time cards, pay, request off time and previous activity. I don't have to do any of this for them which is nice and private!

Pros

It has everything. Clock in and out, time cards, request off, payment, etc. I can also check all of these things at home!

Cons

The paycheck estimator isn't consistent and the system is often down. Otherwise, I am content with the program and have no problems.

Source: Capterra
 

Gianna from Embrace Home Loans
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

I use ADP workforce now version 13 daily. It is very user friendly and appealing to the eye.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to navigate

Pros

ADP is easy to navigate and I like how the employee profiles are set up. I find that all the information is located in the correct categories, which makes it easier to find a particular field.

Cons

It can sometimes be very slow and some of the updates cause delays in employees being able to log into ADP

Source: Capterra
 

Robert from ASA Fire Protection
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great product to have when your employees are technicians

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I could leave straight from my house to the job site and clock in to work via phone instead of the old way we used to do by coming into the office first thing just to clock in to essentially pass right by my house again to get to the job.

Pros

Takes away the requirement for standard punch clocks when we are technicians that are required to travel away from office and ultimately saves the company money from having us come to the office just to clock in when it is out of the way from the job site.

Cons

I understand the security reason in frequently changing the password often, but it was annoying to have to change it as often as ADP required it, making us come up with a new password every time.

Source: Capterra
 

Marilyn from Beaverton Foursquare Church
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

We have had a difficult transition to ADP.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

direct deposit of payroll checks

Pros

Inputting the paydata batch is quick and easy. Our employees appreciate the ability to choose direct deposit.

Cons

Getting answers to questions. Our questions have not often been easy or routine and can rarely be answered by the first level of support, but moving up the ladder to someone who can help is tedious, time consuming, frustrating. We often need answers quickly, not by email in a week or so, and people who reply by email half the time do not include their name. So if we do not understand the response or it does not fully answer the question, we cannot get clarification without more time consuming emails. The emails have only case numbers in the subject line so when there are two or more outstanding problems (as has been our case) it¿s very difficult to keep up with the email train. A phone call won't help when we don't know who to ask for so we reference the case number but still don't get someone who is familiar with the problem. We have dealt with SO MANY PEOPLE, all of whom are courteous and want to be helpful, but ADP seems to be so big and compartmentalized that we feel there is no one there who fully understands our company [church] and its needs. We still have outstanding issues that have been going on since April.

Source: Capterra
 

Ashley from Embrace Home Loans
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

For a company as large as ADP the technology should be more innovative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HRIS software which serves the needs of our company.

Pros

The layout of the system is user friendly. The reporting is easy to create and export as well as easy to update if you are working on a custom report. The timecards are simple enough to use, especially from the homepage.

Cons

The lack of customization available, the amount of times the software crashes, anything having to do with open enrollment - especially the approval process.

Source: Capterra
 

Linda from Cavaliers

August 2017

August 2017

ADP Workforce Now is a great product and works perfect for our complicated payroll.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, Multi-J feature and report, there are so many awesome features. The reporting feature is great as well.

Cons

The one thing I would change is the direct deposit screen does not allow you to enter the bank name, which would be very helpful.

Source: Capterra
 

Jenny from R & R Ceilings, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Initially intimidated but now I am overall satisfied and pleased with the "workings" of the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organized and timely payroll input and processing of reports; employee information at our fingertips

Pros

User-friendly; generates helpful reports; having real-time results is very helpful; works well with our job costing

Cons

setting up new hires can be a bit tedious...so many screens; the new paydata screen is a little busy to follow

Source: Capterra
 


August 2017

August 2017

Whys is it hard (so far impossible) to locate copies of the actual payroll reports filed by ADP on behalf of my client?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Unfortunately, I can not identify any pros from a reporting stand point. Not a lot good to say about any of it so far actually. Not user friendly at all. Very difficult to use and navigate. Basic information is not available. Very disappointed and will not recommend or accept a client using this platform again.

Cons

I am used to using ADP Run for most of my clients. It is very straight forward. I have been severely disappointed with how difficult it is to get simple information out of Work Force Now. My client was already on this platform. I have decided that not only will I never put a client on this platform, I will never accept another client that is already on it. VERY disappointed in ADP on this one. All I want to do is print copies of the ACTUAL quarterly reports filed, not their jumbled up "W&T Tax reports" that are basically a summary of payroll registers, but does not show you WHAT WAS ACTUALLY FILED with each tax jusrisdiction. Even if it did, I do not want their summaries. I WANT COPIES OF THE ACTUAL RETURNS FILED. Why is this basic information not available? I have contacted ADP and received no response. But really, why should I have to contact them and wait days for a response when this is so basic and should be readily available.

Source: GetApp
 

Norman from Parc U.S. Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Apart from the software itself, the customer service is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to use and, therefore, less headaches!

Pros

Simplicity; back-up Customer service which is fantastic, friendly, informative and easy to reach and always cheerful and and friendly

Source: Capterra
 

Kelly from LM San Francisco, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Overall it has been very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm able to keep a handle on 130+ employees all in one spot

Pros

Being able to house so much information in one place. I have been able to cut down on boarding and paperwork drastically by having employees sign off on company policies via the portal and housing all of the new hire handouts there.

Cons

To really get to know how to use all of its functions takes a lot of time and training. Setting up some of the modules can be time consuming but once set up is complete, things go well.

Source: Capterra
 

Melissa from JVS
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

While ADP is powerful, it is not a flexible system that is easily customizable for your needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sorts and organizes my data.

Pros

Holds a lot of data we need. Can speak between the HRIS system and payroll easily. Report writing is very strong and powerful.

Cons

Not flexible - ADP cannot create a lot of the custom dates and workflows that would really make the system useable to its full capacity for us. And the help desk call in is horrible - it took me over a month to get data restored that ADP deleted without our permission. I had to call in multiple times to get my issue addressed.

Source: Capterra
 

Eileen from Freshpet Inc.

August 2017

August 2017

The layout is easy to get used to and finding what I need is somewhat intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. The updates are always an improvement. The format is intuitive & i can easily access what I need.

Cons

Some reports are hard to run based on the info needed. The Support Center site is a little choppy & seems dated.

Source: Capterra
 

Nubia from Bakery de France

August 2017

August 2017

Workforce Now is a Fantastic Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly and improves almost daily! There is a lot of customization available for all size companies. The reporting feature is really good and also improves with every update. I love that the updates happen without any need for me to do anything. ADP does a really great job of notifying me of upcoming updates, what changes will happen, etc.

Cons

While the data is correct and easily accessible, the time and attendance reports are not customizable to the extent I need them - nor can they be easily downloaded to excel for example, for individual customization.

Source: Capterra
 

Robin from Schnabel Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

We use ADP for payroll and limited HR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reliable payroll processing

Pros

ADP has been in the payroll business for a long time and is known for it's expertise in this area. The software can is reliable for payroll processing and can generally be modified to on the back end to meet company specific requirements.

Cons

The software is not as user friendly as it could be. Updates and changes to the platforms are pushed out on a regular basis without explanation. The changes appear unexpectedly.

Source: Capterra
 

Lillia from Embrace Home Loans
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Great experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use HRIS

Pros

I really enjoy the single sign-on element to payroll, benefits and time and attendance. They also have a great app that allows employees to submit time off requests on the go.

Cons

When updating an employees information, sometimes it needs to be done in a few spots instead of 1 update to spread to all necessary fields.

Source: Capterra
 

Allen from Extended Stay America

August 2017

August 2017

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I use this product everyday it's very easy to to use and awesome interface. I like how easy it is to navigate around and everything has a sub menu which is great it's a very great product to use ADP is always been great.

Cons

Honestly the only con I would say this would have is the fact that it's Java-based so a lot of browsers are supported like chrome you have to use Safari or Internet Explorer and in order to get it to use but it's OK it's still a great product.

Source: Capterra
 

Monique from Just-A-Start Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Switched from PayChex Flex in January and like ADP so much better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With previous payroll company, I was having problems almost every week which took up lots of my time, so the biggest benefit I've gotten so far is more time to spend on other things.

Pros

I really like the People section, especially the Pay Profile page. I often have to run compensation reports and love the Roll-up feature in the Pay Statements.

Cons

Bridge Customer Support - it's too slow and takes to long to find an answer. I prefer to call Customer Support. When I call customer support, I'm usually on hold for quite a while, but once I reach a rep, they are always extremely helpful and patient.

Source: Capterra
 

Tim from Secure Patient Delivery LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Overall a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to use the Geo Locations to track employee time.

Pros

The flexibility of the software and capabilities is great. Client support representatives are helpful and will get other departments involved as necessary.

Cons

Alot of screens to flip thru when entering or looking for information. Custom reporting is sometimes tricky to get the information you want.

Source: Capterra
 
 
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