ADP Workforce Now Software


 

ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and labor management and analytics and benchmarking.

The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.

With ADP Workforce Now, clients also receive self-service tools for employees and manager, such as the widely used ADP Mobile app, to access paychecks, W-2s, timecards, benefit information and more; proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmarking, the ADP Research Institute and ADP Professional Services; and access to a client community with more than 50,000 peers.

 

ADP Workforce Now - Multi-device accessibility
 
  • ADP Workforce Now - Multi-device accessibility
    Multi-device accessibility
  • ADP Workforce Now - Job benchmarking
    Job benchmarking
  • ADP Workforce Now - Post job details on various job portals
    Post job details on various job portals
  • ADP Workforce Now - Manage candidates profile
    Manage candidates profile
  • ADP Workforce Now - Benefits management
    Benefits management
  • ADP Workforce Now - ADP Mobile
    ADP Mobile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

505 Reviews of ADP Workforce Now

 

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Software Advice Reviews (128)
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Showing 1-20 of 128

Lena from ghc
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

ADP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Streamlines payroll & time off balance tracking. The employee dashboard is very useful when trying to quickly retrieve employee information.

Cons

We're had many staff unable to navigate approving time off requests. The reporting capabilities are also no the most user friendly.

 
 

Ashley from ZENETEX
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Not Worth Your Time and Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service takes extensive periods of time for responses, unless working with payroll- they're great!

Pros

The layout and viewing is at least manageable- selected fonts are easy on the eyes and logically organized.

Cons

Search features on the applicabtvtravking software pull mismatched results. The program lacks the ability to build talent pools. The job posting process isntedious and almost always requires re-entry and adjustment.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Ashley –

Thank you for taking the time to review our Workforce Now platform. I am glad the system is easy for you to navigate. We do offer various training solutions that I believe can help you in the future. Please reach out to me directly so I can connect you with them: Anthony.woodard@adp.com

 
 

Sarah from Fleet Feet
Specialty: Retail
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Inconsistent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it's tough when there is no direct account representative that knows exactly how our company is set up and understands the specifics that we deal with day to day.

Pros

The ease of employee time card management and use, and the payroll integration with time and attendance.

Cons

The recruitment /onboarding platform does not help us source, screen or onboard applicants. This process is a major pain, because everything is not done in ADP. Also, the background check process takes way to much time.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Sarah –

Thank you for taking the time to review our Workforce Now product. I am sorry that you have had a less than stellar experience so far, and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Carol from Housing Kitsap
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

For Human Resources this is lacking, it is best for payroll only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of reports that needs to be created in order for this software to work for Human Resources.

Pros

I do not work in the payroll office but it seems to be adequate for preparing employee pay, just expensive.

Cons

Expensive and not adequate for human resources. Preparing reports is too time consuming for my position.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Carol –

Thank you for taking the time to review our Workforce Now product. I am glad the system has created a payroll solution for your company. As for creating reports, we offer many training resources that I would love to connect you with. Please reach out to me directly: Anthony.woodard@adp.com

 
 

John from El Super
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Great system to use if you have their payroll as well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Most HRM systems don't offer everything out of the box. What makes ADP great is that it does. You can use the LMS component for training, you can use the payroll component for accounting and you can use workforce to manage your employees. Anyone who has had experience with ADP knows how simple it is use the platform.

Cons

My only complaint is that for the cost it may not be a good fit for a small organization but can work well with a medium size one.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi John –

Thank you for taking the time to review our Workforce Now platform. I am glad the system offers all of the HR solutions you need in one spot.

 
 

Natalie from New American Funding
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Potential to be greater

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ADP is constantly rolling out upgrades. These upgrades usually come with enhanced features that make our working lives much easier. Pros are the potential it has to do more, ease of use and the appearance.

Cons

Not so many additional options built it to the custom options, we are able to customize areas/fields etc but beyond that i.e. reporting on these customized fields etc. they just aren't there yet.
Customer service is a con.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Natalie –

Thank you for taking the time to review our Workforce Now product. I am glad you find value in our consistent upgrades to improve our HR platform. I am sorry you have not had a positive experience so far with customer support and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Lily from Nicolia Industries
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use and run reports additional training tools would be great if provided in order to help our team.

Cons

No representative for our account. Would like someone to take care of our account and be able to call.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Lily –

Thank you for taking the time to review our Workforce Now product. I am glad the platform is easy for you to use. Also, we are making changes to our support system that will reduce your wait times and provide quicker answers when needed.

 
 

Brandi from American Cancer Society
Specialty: Non-Profit
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

Clunky Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It does the job its meant to do
Competitive pricing
Modules available so you can implement what you need as you need it.

Cons

It is very clunky to use and not very intuitive.
It does not seem to work very well in Chrome and it does not work well on mobile devices.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Brandi –

Thank you for taking the time to review our Workforce Now product. I am glad the system offers the HR solutions you need.

 
 

Shaida from Vista Prairie Communities
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

ADP review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

the product is good but the support is not there. it was a struggle to get contacts for specific types of issues. without a direct contact, cases fall through the cracks and have nowhere to be escalated to.

Also, provide more simulations and demos for updated products - i have found those to be very helpful but lacking on certain topics.

Pros

lots of features and capabilities. Implementation team is good. Emily Brown with etime is amazing.

Cons

customer support is lacking. very hard to get direct contacts for more difficult cases, escalation time takes too long, service center often provides incorrect information that is contradicted by other specialists when contacting the service center again.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Shaida –

Thank you for taking the time to review our Workforce Now product. I apologize that you have had a less than stellar experience with our customer support so far; however, we are making changes to our support system that will reduce your wait times and provide quicker answers.

 
 

Bernadette from CFF
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Good Product, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, pretty intuitive, lots of useful functions. Integration with other systems is easy because it is so widely used.

Cons

Extremely poor customer service, it's difficult to get to someone and to find someone who is helpful and is willing to help. In addition, training sucks or no training is available.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Bernadette –

Thank you for taking the time to review our Workforce Now platform. I am glad the system is easy and intuitive for you to use. Also, we are currently making changes to our customer support strategy that will reduce your waiting time for getting answers to your questions.

 
 

Maria from USTA
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Not an HRIS product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it tries to keep up with the demands of the market by making updates that are more aligned to HR management needs

Cons

It's a hodgepodge of different modules that make it very clunky to navigate; the recruitment and talent management features are sub par at best.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Maria –

Thank you for taking the time to review our Workforce Now platform. I apologize that you have had a less than stellar experience so far, and would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com

 
 

Philip from Trinity People Captial Solutions LLC
Specialty: Consulting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Clunky, not very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Get a fuller understanding of the marketplace and the technology. Go back to basics where the customer is always right, listen to them. Senior management must go back to the principles what made them the go to platform in the 60s and 70s. Don't be so tied to the shareholders and the price of your stock. I know, big business, etc. Remember most big businesses spawned from small business.

Pros

There aren't any. Your business model is flawed. Your leadership and strategy team continue to double down on 20-30 year old infrastructure. Your customer support team are set up to fail. 2/3 of your CS Team or more concerned with getting the client off the phone, rather than solving the problem. Also, your telephone menus take way too long to navigate through and it takes way too long to speak with a live person. Your client's are calling you because they have a problem with payroll/hris platforms. In other words it is URGENT! They need to pay their employees. Most employees live pay check to pay check. Swifter systems lead to swifter resolutions.

Cons

Customer support is in way over their heads. Clients are not provided with a designated contact for customer support unless they buy the top shelf platform. Your infrastructure is grossly outdated. You continue to rely on your older mainframe model which is causing the clumsiness and lack of agility within the product. Any request for customization is at least a 2 month project.
There are much better platforms out there for less $ and provide you with a designated contact for customer support. Platform customization can be done with less rancor and professional service.

  Response: Philip, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Philip –

Thank you for taking the time to review our Workforce Now platform. I am sorry you are not having a positive experience with customer support as of now, and would like to connect with you more about this. Please reach out to me directly: Anthony.Woodard@adp.com

 
 

Franchesca from PHI
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Great software, bad customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I about this is the software is very user friendly and easy to access information. Everything is well organized by category.

Cons

The set up can get a little complicating. Make sure all your features are set up correctly and an are set up in the on features. The customer services representatives are not all in the same level of knowledge, so you might get a good one or one that knows very little. Also billing has no direct line, it's very difficult to get explanations on invoices.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Franchesca –

Thank you for taking the time to review our WFN product. I am glad the platform is easy for you to use and navigate. We appreciate your business and loyalty to ADP.

 
 

Jodi from Perry's Ice Cream Company, Inc.
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

ADP Workforce Now is a comprehensive HRIS solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration of payroll, personnel records, benefits, time & attendance.
Reliable service and functionality
Service & Support resources are available during business hours.
Well-established and known so interfaces with our other systems.
Robust report-writing capability

Cons

Recently been releasing frequent upgrades and updates which alter functionality & displays, making challenging to adjust our processes.
Customization of fields can be clunky.
Pricey option if you don;t need all the functions.

  Response: Jodi, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Jodi –

Thank you for taking the time to review our Workforce Now platform. It is great to hear that our system allows you to integrate all of your HR solutions seamlessly. Also, thank you for shouting out our Service team!

 
 

Tiffany from SmartPractice
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Visually Friendly but inconsistent service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good system, visually friendly and some use of ease. But customer service could use a lot of work.

Pros

The overall platform is visually friendly. I have quite a few employees that English is not their first language. They are able to easily access the information they need. However, from the admin's perspective, it can be quite tricky. There are some items that take several steps to access or in places you wouldn't think they would be in. Many features that have streamlined our processed

Cons

-There has been times that the platforms do not talk to each other.
-upgrades to the software without communicating how it will effect things behind the scenes. Has caused financial issues for us.
- Very inconsistent customer service. You can call the service center on 5 separate times, receive 5 different reps and receive 5 different answers.
- Call time to get a rep on the phone averages about 30 minutes. I think having to wait at least 30 minutes to get a rep on the phone for assistance is outrageous.
- Does not provide analytics. Have to spend hours running a variety of reports to provide my management team or the federal government.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Tiffany –

Thank you for taking the time to review our WFN product. I am glad the system has been easy and efficient for you to use; however, I apologize that you have had a less than stellar experience with our customer service. In the near future, we will be implementing new service strategies to reduce wait times and provide you answers quicker.

 
 

Rachel from Chelsea Groton Bank
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

My experience with ADP has been both good and bad.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The interface of ADP WFN is organized and relatively simple to use and understand. I like that the Bridge has been introduced because I use that on a daily basis for any questions that I have that I don't necessarily need to call into the customer service line for. Bridge is my favorite thing connected to ADP.

Cons

Customer Service is not as good as it could be - reps never follow up. I often have to wait 15-30 minutes for someone to pick up the phone when I call in. When I do connect with customer service, they typically don't know the answer so I am forced to wait again for someone to come on the line that is knowledgeable about what I have questions about. However, there have been times where I speak to reps over the phone that are just fantastic - I wish I had their names. But, sadly, those people seem to be rare to connect with.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Rachel –

Thank you for taking the time to review our WFN product. It is great to hear that you find our platform easy to use and navigate. I am glad the bridge has been an effective tool for you as well. I apologize that you have had a less than stellar experience with our customer service, but we will be implementing new service strategies in the near future to reduce wait times and provide you answers quicker.

 
 

Shannon from NER Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

ADP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This tool works smoothly for recruiting teams to track and manage candidates through the hiring process.

Cons

I prefer other products to this one, but I don't really see any complaints. Some of the other tools seem to have a bit better search function.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Shannon –

Thank you for taking the time to review our WFN product. I am glad our recruitment software helps make your hiring process more efficient.

 
 

Eunice from Non-Profit Organization
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

System is OK but not my favourite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer support has been very responsive to the company issues and regularly meets with them to work on ongoing problems.

Cons

Recruitment software is not advanced and for the payroll portion there has been a lot of difficulties at our company to get all the features working correctly (sick and vacation balances etc.)

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Eunice –

Thank you for taking the time to review our Workforce Now product. I am glad our customer service team has been exceptional in fixing the issues you’ve previously experienced. We appreciate your business and loyalty to ADP!

 
 

John from Hospitality vendors network
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Bad Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Big name and company, liked my rep, better than Paychex, got 3 free months, time and attendance is ok

Cons

Where do I begin, implementation was a nightmare, super expensive, no integration with my 401K platform John Hancock unless I use theirs, still use mainframe database, system goes down, too many windows open up, ugly UI, customer service is the worst I have ever experienced. Never again.

  Response: Anthony, ADP (iProspect)

Date: July 2017

July 2017

 

Thank you for taking the time to review our WFN product. I am sorry to hear about your experience thus far with ADP. However, I would love to hear more about your implementation process and possibly connect you with the appropriate resources. Please feel free to reach out: Anthony.woodard@adp.com

 
 

Brian from Boyd Station, LLC
Specialty: Agriculture
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Good Product for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ADP Workforce has many functions, is user friendly an I am able to use it without much hassle or too much time.

Cons

When comparing ADP Workforce to other comparable software, it seems to be a little more costly than other products with the same functionality.

  Response: Anthony, ADP (iProspect)

Date: August 2017

August 2017

 

Hi Brian –

Thank you for taking the time to review our WFN product. I am glad the software is easy and intuitive for you to use. We appreciate your business and loyalty to ADP.

 
 
 
Write a Review
Showing 1-20 of 377

Jenny from R & R Ceilings, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Initially intimidated but now I am overall satisfied and pleased with the "workings" of the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organized and timely payroll input and processing of reports; employee information at our fingertips

Pros

User-friendly; generates helpful reports; having real-time results is very helpful; works well with our job costing

Cons

setting up new hires can be a bit tedious...so many screens; the new paydata screen is a little busy to follow

Source: Capterra
 

Norman from Parc U.S. Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Apart from the software itself, the customer service is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to use and, therefore, less headaches!

Pros

Simplicity; back-up Customer service which is fantastic, friendly, informative and easy to reach and always cheerful and and friendly

Source: Capterra
 

Kelly from LM San Francisco, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Overall it has been very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm able to keep a handle on 130+ employees all in one spot

Pros

Being able to house so much information in one place. I have been able to cut down on boarding and paperwork drastically by having employees sign off on company policies via the portal and housing all of the new hire handouts there.

Cons

To really get to know how to use all of its functions takes a lot of time and training. Setting up some of the modules can be time consuming but once set up is complete, things go well.

Source: Capterra
 

Melissa from JVS
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

While ADP is powerful, it is not a flexible system that is easily customizable for your needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sorts and organizes my data.

Pros

Holds a lot of data we need. Can speak between the HRIS system and payroll easily. Report writing is very strong and powerful.

Cons

Not flexible - ADP cannot create a lot of the custom dates and workflows that would really make the system useable to its full capacity for us. And the help desk call in is horrible - it took me over a month to get data restored that ADP deleted without our permission. I had to call in multiple times to get my issue addressed.

Source: Capterra
 

Eileen from Freshpet Inc.

August 2017

August 2017

The layout is easy to get used to and finding what I need is somewhat intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. The updates are always an improvement. The format is intuitive & i can easily access what I need.

Cons

Some reports are hard to run based on the info needed. The Support Center site is a little choppy & seems dated.

Source: Capterra
 

Nubia from Bakery de France

August 2017

August 2017

Workforce Now is a Fantastic Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly and improves almost daily! There is a lot of customization available for all size companies. The reporting feature is really good and also improves with every update. I love that the updates happen without any need for me to do anything. ADP does a really great job of notifying me of upcoming updates, what changes will happen, etc.

Cons

While the data is correct and easily accessible, the time and attendance reports are not customizable to the extent I need them - nor can they be easily downloaded to excel for example, for individual customization.

Source: Capterra
 

Robin from Schnabel Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

We use ADP for payroll and limited HR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reliable payroll processing

Pros

ADP has been in the payroll business for a long time and is known for it's expertise in this area. The software can is reliable for payroll processing and can generally be modified to on the back end to meet company specific requirements.

Cons

The software is not as user friendly as it could be. Updates and changes to the platforms are pushed out on a regular basis without explanation. The changes appear unexpectedly.

Source: Capterra
 

Lillia from Embrace Home Loans
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Great experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use HRIS

Pros

I really enjoy the single sign-on element to payroll, benefits and time and attendance. They also have a great app that allows employees to submit time off requests on the go.

Cons

When updating an employees information, sometimes it needs to be done in a few spots instead of 1 update to spread to all necessary fields.

Source: Capterra
 

Allen from Extended Stay America

August 2017

August 2017

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I use this product everyday it's very easy to to use and awesome interface. I like how easy it is to navigate around and everything has a sub menu which is great it's a very great product to use ADP is always been great.

Cons

Honestly the only con I would say this would have is the fact that it's Java-based so a lot of browsers are supported like chrome you have to use Safari or Internet Explorer and in order to get it to use but it's OK it's still a great product.

Source: Capterra
 

Monique from Just-A-Start Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Switched from PayChex Flex in January and like ADP so much better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With previous payroll company, I was having problems almost every week which took up lots of my time, so the biggest benefit I've gotten so far is more time to spend on other things.

Pros

I really like the People section, especially the Pay Profile page. I often have to run compensation reports and love the Roll-up feature in the Pay Statements.

Cons

Bridge Customer Support - it's too slow and takes to long to find an answer. I prefer to call Customer Support. When I call customer support, I'm usually on hold for quite a while, but once I reach a rep, they are always extremely helpful and patient.

Source: Capterra
 

Tim from Secure Patient Delivery LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Overall a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to use the Geo Locations to track employee time.

Pros

The flexibility of the software and capabilities is great. Client support representatives are helpful and will get other departments involved as necessary.

Cons

Alot of screens to flip thru when entering or looking for information. Custom reporting is sometimes tricky to get the information you want.

Source: Capterra
 

Diane from Adams Outdoor Advertising

August 2017

August 2017

Workforce now is so much more efficient and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quickness and ease of use

Pros

The ease of the functionality and whole process of doing the payroll .
I like the fact you can find most all information in one place and not have to go to several different screens.
The termination process is very efficient.

Cons

I am happy with the Customer Support however when I call with questions I feel the ADP team is still learning this new software also.

Source: Capterra
 

Carola from North Side School
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

I find this program very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Can access this from anywhere.

Pros

Ease of use and constant upgrades. It is very easy to navigate from one page to the other. I also like the training icons next to each menu.

Cons

I don't have any real complaints. One thing that I do not understand is why I can't log into workforce now and resource at the same time.

Source: Capterra
 

Henrietta from Blind Boys Of Alabama, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of performing my duties doing payroll.

Pros

I like the ease of using the program, i don't have to wait on the phone for assistance. i can solve a lot of the issues myself on the program without calling anyone.

Cons

There is nothing I have to say about the program that is negative. It works fine, If I do have a question I can still call someone to help me with an issue, which I really don't have any now.

Source: Capterra
 

Robert from Sekisui Diagnostics, LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Customer Service is knowledgeable, but the wait time exceeding 20 minutes is unacceptable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When set up properly, all taxes are processed and filed correctly. Compliance is key!

Pros

I really like the ability to pre-process my payroll as many times as necessary. I take great care to balance the memo codes when balancing the payroll. This allows me to have a flawless 401K Audit at year end.

Cons

Pre-calculated checks; too many steps to complete in Manual Checks. The batch import feature is a bit confusing. Setting up tax jurisdictions often times gets messed up. Too many steps; too many people involved. Sometimes the ball gets dropped.

Source: Capterra
 

Carmen from Morrow Equipment Company

August 2017

August 2017

too many upgrades that sometimes change fields

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's an online software and it is faster to reject payroll before transmitting it. I do like the option to cancel or void a check without calling ADP and having the option to upload information.

Cons

Continue upgrades. I'm getting tired of all the changes that sometimes instead of speeding the process it slow it down, it seems it can not get straight. I do not like the report section and of course it is annoying not to have the options to add the fields I want when creating batches. I have to use the fields that someone decided are the fields needed to create batches. I do not like at all that when I click on People (Personal information, employment or pay) the first employee in alphabetical order shows up or the last employee I was working on pops up. I'd like to have the option to select an employee without having on the screen the information of the first employee or the last one I was working on

Source: Capterra
 

SANTIAGO from APSS Group, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great experience, and the support representative are really good at solving any issue very fast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy and kick way to do your payroll and get all the official reporting and fillings

Pros

I can see the result of my payroll right away and review them and make any changes and will get the results right away. Is easy to navigate from one menu to the next.

Cons

The change between the old software and the new version, however, once you learn it, is very easy.
The messaging platform is not very clear to understand and require a lot of maintenance.
There are small glitches here or there.

Source: Capterra
 

Stacy from Site Support Services

August 2017

August 2017

I mostly like the software. However, changes in customer service are abysmal.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the immediate payroll preview and update of my records with payroll information as soon as my payroll is done processing.

Cons

I do not find the layout as intuitive as the "file folder" layout we used to have. Also, I am really unhappy with the outsourcing of the customer service overseas. The new customer service reps are not familiar with the software. Questions that used to be answered in 30 seconds now take 30 minutes, and frequently the answer is incorrect. Extremely frustrating.

Source: Capterra
 

Dawn from HOME MEDISERVICE
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very user friendly and customer support is extremely helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saving process when processing payroll on a biweekly basis. Very easy to use.

Pros

Security of website, easy to use and navigate. Excellent customer service and very easy to teach other users how to navigate.

Cons

This version is different then my previous version so a little difficulty to remember how to do some things because of different steps from previous ADP software.

Source: Capterra
 

EDNA from WEARCHECK, USA
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I can always get help if I have a problem. Great Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With all the hats I am wearing, being an HR-Payroll-Accounting Manager, this software makes my life easier.

Pros

Easy to manage & understand. I find that the software is very useful, easy to understand and manageable. I will recommend this to everyone I know.

Cons

Nothing that I do not like. I find that the software is very useful, easy to understand and manageable. I will recommend this to everyone I know.

Source: Capterra
 
 
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