ADP Workforce Now Software


 

ADP Workforce Now is an integrated Web-based human resources (HR) solution especially designed for midsize business. The product comes with core HR, benefits, payroll, talent management and time and attendance features.

ADP Workforce Now features a benefit plan creation wizard, which can be configured as per the on-boarding processes and procedures of an organization. Its COBRA event triggers notifications to employees and other beneficiaries to meet qualifying event requirements under COBRA.

The benefit administration feature of ADP Workforce Now is compliant with annual reporting requirements for IRS forms 1094 and 1095. This solution provides a dashboard for all reporting statuses. Users can get status and confirmation reports with detailed information on enrollments, coverage levels, covered dependents, beneficiaries, deductions and premiums.

ADP Workforce Now payroll services comes with the support of dedicated experts as per the tax requirements and regulations. Other features include payroll processing, new hire reporting, online pay statements, online access to standard reports, request timeout with MS Outlook integration and a general ledger solution.

 

ADP Workforce Now - Human resources
 
  • ADP Workforce Now - Human resources
    Human resources
  • ADP Workforce Now - Benefits administration
    Benefits administration
  • ADP Workforce Now - Payroll and tax
    Payroll and tax
  • ADP Workforce Now - Time and attendance
    Time and attendance
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

17 Reviews of ADP Workforce Now

Showing 1-17 of 17

 

from Curtiss-Wright
Specialty: Manufacturing
Number of employees: 5,001-10,000 Employees Employees number: 5,001-10,000 Employees

Easy to implement

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy implementation, very user friendly, great ESS and GL modules

Likes Least

Inability to easily upload from other ERP's and HCM systems.

Recommendations

This product is great as a standalone for payroll processing, or as a full scale HCM

 

from HomeBridge Financial Services, Inc.
Specialty: Other
Number of employees: 1,001-2,500 Employees Employees number: 1,001-2,500 Employees

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

ADP Workforce Now is a visually appealing product that is very user-friendly overall. ADP provides great client support for rolling out new features of the site as they are added and keeping you up to date on system changes as updates get released.

Likes Least

Some functions are a bit too basic for larger companies such as their performance reviews and integrations with third party vendors could be a little more robust.

Recommendations

Know what your needs are and what they will grow into. ADP has a large amount of flexibility to help suit your needs and will be happy to help you explore all available options for you.

 

from HomeBridge Financial Services.
Specialty: Real Estate
Number of employees: 1,001-2,500 Employees Employees number: 1,001-2,500 Employees

Benefits Overview

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

One stop shopping. It's great seeing the employee information, benefit information and payroll deduction within one module and not having to open up separate browsers.

Likes Least

Self evaluations during performance reviews. Flexibility and details section to submit information that may have been discussed. Flexibility on setting up rules for terminations employees, employees that are only salaried and need to catch up on their benefit premiums. Reporting on that is essential to our payroll department.

Recommendations

The layout is different than last version I worked with, but definitely able to grasp onto the changes quickly.

 

from Polysciences, Inc.
Specialty: Manufacturing
Number of employees: 101-250 Employees Employees number: 101-250 Employees

We absolutely loathe using ADP.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The time clock that uses biometrics. That's it. I can't think of one function of the product that is easy to use.

Likes Least

Their customer service is AWFUL. You can wait a very long time for someone to get to you (usually about 45 minutes). They obviously have pieced together other systems (time and attendance & performance management etc.) and they do not make it easy to use. The reporting function is very complex for set up for a simple report.

Recommendations

Stay far, far away from this software. They promise and promise to fix their issues and NEVER EVER do. Don't be sucked in by the flashy demo.

  Response: Janelle, ADP (iProspect)

Date: August 2016

August 2016

 

I am sorry for the poor experience you have had. I have asked the Senior Leadership team to reach out to you to address your concerns and hopefully help you have a much more positive experience with us.
Thank you for providing the feedback and giving us the opportunity to assist.

 

from HomeBridge Financial Services, Inc.
Specialty: Real Estate
Number of employees: 1,001-2,500 Employees Employees number: 1,001-2,500 Employees

ADP Workforce Now Review - From a Project Admins standpoint

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Payroll system is excellent. Self service is pretty user friendly and easy to use. The search window at the top is an excellent feature. The help desk is usually pretty helpful.

Likes Least

The Performance Management system is too basic and needs an update. I've had lots of trouble with it. Also when implementing a new product that we've been paying for and just started to use (such as performance) - it would be helpful to have someone from ADP guide us instead of me having to call into the helpdesk and talk to someone new every time.

Recommendations

Ask many questions. I feel as though I thought ADP would tell me information I would need to know but instead I found out the hard way by running into issues while the program was already live to our company.

 

from Mulgrew Aircraft Components
Specialty: Manufacturing
Number of employees: 51-100 Employees Employees number: 51-100 Employees

STAY AWAY! Do not get this product!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Absolutely nothing. In theory, this system should have met our needs. However, version 10 is super glitchy and our modules do not function. We are basically paying for a system that doesn't work and hasn't worked for 5 months now. When I call to get resolutions I never receive a call back or any assistance. Now that I am closing my account with ADP they decide to call and tell me that they are "still working on the issues". Really!?! 5 months and you are STILL trying to figure out the issues?

Likes Least

Their customer service is even worse than their system (which was hard to beat). No return phone calls, no action to help, instead I get excuse after excuse why that person isn't the person I need to talk to. I've spoken to over 50 people at this point and still haven't "found the person I am supposed to talk to".

Recommendations

STAY AWAY! It's not worth your time, money, or hassle.

  Response: Social Care Team, ADP (iProspect)

Date: August 2016

August 2016

 

Susan thank you for the feedback. We have asked our Service Team to look into this for you and review with our service teams. Please do know that we will do all we can to help you transition out to a new vendor and make it as smooth a process as possible.

 

from Farmers National Bank
Specialty: Banking
Number of employees: 251-500 Employees Employees number: 251-500 Employees

Decent product, but not well supported and sometimes cumbersome.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software is useful and has good reporting tools

Likes Least

The software doesn't seem to have some basic capabilities and the service behind it has been poor. When calling into the service center the people answering the phone have been polite and professional, but they often lack the knowledge needed to answer questions or we have gotten wildly different answers to the same question depending on who we speak with.

Recommendations

Come to the discussions with actual problems in your current system and have ADP demonstrate how their software can relieve those issues in a way your current program cannot. We feel like we were over-promised on certain aspects of the system and under-delivered.

 

from Kimble Chase
Specialty: Manufacturing
Number of employees: 251-500 Employees Employees number: 251-500 Employees

My ADP review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

ADP Workforce now has good customer service for payroll software.

Likes Least

The reporting is cumbersome with their payroll software.

Recommendations

Ask a lot of questions to make sure it fits your needs.

 

from MISO
Specialty: Energy
Number of employees: 501-1,000 Employees Employees number: 501-1,000 Employees

Limited Experience With ADP

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Customer service is very good. They reach out to you after they have completed their service ticket to be sure all is going well.

Likes Least

Not real time. You have to wait until the next day after transmitting to be able to run reports.

Recommendations

I would recommend that you be sure to get a person who knows the product well at ADP.

 

from Armor Defense Inc
Specialty: Other Services
Number of employees: 251-500 Employees Employees number: 251-500 Employees

ADP Workforce Now

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Time off requests and multiple approval mapping is utilized well by managers.

Likes Least

Lack of reporting - custom reporting. The reporting features are severely lacking and do not provide ease of use.

Recommendations

Pay close attention to the manual processes, especially at year end.

 

from Movable Ink
Specialty: Software / Technology
Number of employees: 51-100 Employees Employees number: 51-100 Employees

Save yourself time and frustration

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's theoretically great to have all your information in one place and use one software for everything.

Likes Least

Implementation is very difficult. If you are implementing multiple parts of their software, they assign you a different implementation for each part. It's confusing and makes things very hard to manage. They also expect you to do most of the heavy lifting during implementation despite charging thousands of dollars to implement. They're customer support line is very annoying to call into and to reach. You waste a lot of time waiting on the line for an answer to a simple question and the customer support agents are inconsistent in their level of knowledge. The product design is poor - not intuitive or user friendly. Part of this is because the software is so old that it has been built upon layers of old software design and code. Payroll still requires a lot of manual input, which is tedious and time consuming. The new versions of the software create bugs that ADP takes months to fix.

Recommendations

Payroll and HR staff often mistakenly think this software is the best because of it's brand name. It is actually among one of the worst softwares in the business and is the least innovative from a design, capabilities, and ease of use perspective. My advice is to run away before you waste a lot of time and money. Invest in a system that is newer and more user friendly for your employees.

 

from ChapCare
Specialty: Healthcare / Medical
Number of employees: 101-250 Employees Employees number: 101-250 Employees

Avid HRB User

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its ease of use. reporting and customizing capabilities.

Likes Least

Its inability to fully integrate information between HRB and Payroll.

Recommendations

Look into the different employee categories and assure they can be formulated in accounting so that manual calculations do not occur with every payroll.

 

from Chapcare
Specialty: Healthcare / Medical
Number of employees: 101-250 Employees Employees number: 101-250 Employees

Workforce Now and Vantage

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Once completely trained the ease of use. Taking the time to design what the ssytem will play in your organization is very important

Likes Least

There are sometimes 1 too many steps for a simple report

Recommendations

Get all of the training available, think of what will work best for your organization, spend the time and money up front.

 

from St Marys County Library
Specialty: Non-Profit
Number of employees: 51-100 Employees Employees number: 51-100 Employees

Stay Away!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The only think I like is not having to deal with paper timesheets.

Likes Least

The setup was a nightmare. They create a team and one does not appear to speak with the other. Once they consider your setup complete you are on your own. Training is awful!!!! It requires a 800 call in as well as web screen access. Very annoying. Plus they don't really cover everything. There is no in person training where you can ask a lot of questions.

Some of the items they can not do:
1. You can not enter a salary increase mid-paycycle. So if an employee gets an increase on the 1st of the month and that is not the beginning of your paycycle you need change the increase date to the 1st date of the pay cycle that the 1st fall in.
2. Too many menus. You have to enter information on two many menus when setting up an employee. They provide a wizard to get you started but it does not cover everything you need to enter and you have to go back to that employee to enter things like deductions for health, retirement, etc.
3. They are not compatible with quickbooks online. I have create and print a journal entry in ADP and then enter in QBO. Very annoying.
4. Leave approval and tracking is annoying. First, you must approved the leave request before the pay cycle the leave is used in. If you forget to do this you can not approve it past the pay cycle. So the employee needs to delete the request and then send another request using a date from the current pay cycle.

Recommendations

Make sure you ask A LOT of questions. Make sure it really is compatible with your accounting software.

 

from CD-adapco
Specialty: Software / Technology
Number of employees: 1,001-2,500 Employees Employees number: 1,001-2,500 Employees

Do not use ADP products in global companies

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

There is nothing good to recommend about ADP products.

Likes Least

We use ADP for time and attendance management. The interface is slow and completely outdated. This company is stuck in the 80s. Basic personal customisation like date formats is not supported. Username and password management is hard and time consuming. The company obviously does not invest in their software.

Recommendations

Do not use this software in a multi national / global companies.

 

from ARMA Global
Specialty: Consulting
Number of employees: 501-1,000 Employees Employees number: 501-1,000 Employees

ADP Workforce Now- Solid integrated HRIS/Payroll System

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The best part of the ADP WFN product is the ease of use, seamless integration with Benefits, and rather simple reporting (EEOC, Veteran, etc.)

Likes Least

What I like least about ADP WFN is by far the Support. ADP is moving towards upgrading all clients to a newer version but the Support has really suffered with the rollout. And there is an obvious disconnect between HR inquiries and Payroll inquiries, which also affects their Support of this particular product.

Recommendations

If you are evaluating the WFN product, I would recommend you work with your ADP Salesperson and NOT migrate/implement directly into the new platform (8.0). We use the older version (2.0) and we have very few issues.

 

from Nor1

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

As a quickly growing company it was important for us to take away manual processes of Human Resources Management. The solution we were looking for would be easy to use, have an employee self service portal, and great customer service.

ADP Workforce Now seemed like the right choice for our company for multiple reasons:

1) We are already using ADP for payroll, 401K and FSA, so the integration of all of the systems together made sense.

2) The portal is user friendly and functionally makes sense. The way it is set up is intuitive, easy to use, and professional looking.

3) Customer Service! ADP provides extensive free training for all aspects of their portal. The trainers are friendly, excited about what they do, and genuinely care that you are getting everything out of the training to be successful when using the portal. They follow up in less than 24 hours with any questions and leave the door open to reach out any time if you have any additional questions.

4) Implementation- The implementation team is organized and helpful. They walk you through all of the items that need to be provided and set up checkpoint calls throughout the process to make sure your needs are being met.

I recommend going with ADP Workforce Now if you are looking to implement HR Software.

 
 
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