Gusto Software


 

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

119 Reviews of Gusto

 

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Software Advice Reviews (70)
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Showing 1-20 of 70

Brandon from BAM Towing & Transport
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Making Payroll Easy!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto has been terrific so far. I use it for 2 different business's and it is quick and easy to use once everything is setup.

Pros

Simple interface, inexpensive, easy to use, reminders for payroll

Cons

Customer service is not always available via chat.

 
 

Maire from Relay Shop USA
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ideal HR choice for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I initially started to use Gusto because I needed a company who could provide payroll services but also make sure our company was in compliance with everything else regarded payroll and the hiring process, as well as worker's comp and benefits.
So far (it's been over a year) we are truly satisfied. We also integrated Boomr for time tracking within Gusto, so no more looking for timesheets at the end of the week.

Pros

Everything in one place: payroll, workers comp, benefits, time tracker (with Boomr integrated)
Customer service on chat!
Easy to get new employees on board

Cons

Health benefit not yet available for Georgia but coming soon!

Advice to Others

They let you try their service for a month for free, so you get a chance to try before paying, but it's super cheap after and no contract!

 
 

Natalie from Sindrich & Associates
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

GUSTO is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GUSTO is a great solution for the small business owner. Always adding and expanding their services.

Pros

Vacation tracker, paperless delivery, and record keeping make it easy for the employees. They love the look and fee of their login pages

Cons

Reports section is a little challenging. Not all reports can be found here and require users to unbury in other areas of the system. Compromises the intuition of the system. The rest is awesome!

Advice to Others

While change can be painful, it is well worth it. You won't regret using Gusto as your payroll provider.

 
 

Deanne from Kombucha on Tap
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Streamlines Payroll

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Gusto has been very easy for us to use. We like that we can set it to auto-pay. It streamlines our payroll and lets us focus on other tasks.

 
 

Lois from HOME Salon and Spa
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Once afraid to change Payroll Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to our company's transition to Gusto, we used our Accountant, who was across the street from us. Life appeared to be easy; fax the necessary report to them weekly and on Friday walk across the street to pickup the checks. Unfortunately, it was sometimes cumbersome to get reports from them that we occassionaly needed. All company taxes were paid and handled by them and I had 100% confidence in them. I must admit, I was not in favor of moving to Gusto, life was too easy.... In addition, we transitioned at the end of May (mid-quarter). Needless to say, I had many concerns with the payroll that was paid for the first 5 months of the year and not being available thru Gusto.. I am happy to say, that the experience I have had with reports, assistance and all my tax concerns and payroll concerns have gone away. We are very happy with the service and support we get from Gusto.

Pros

We love the support and knowledge that the employees of Gusto have. Always willing to go beyond!

Cons

It is somewhat cumbersome being in a different time zone as them.

Advice to Others

Go for it... you will not regret in.

 
 

Suzanne from Martel Medical Office
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Couldn't be easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I never realized how much time I had wasted preparing our company payroll and other HR-related tasks until I found Gusto. I heard of plenty other HR software companies... some good, some terrible. I was a bit reluctant at first, but I dove right in with Gusto and couldn't be happier!

Pros

The customer service is excellent. Whenever I've had a question, big or small, Gusto's representatives have always replied quickly. Most recently, I tried the 'chat' option, and I received my reply in a matter of seconds! That's the kind of efficient service I had hoped for.

Cons

None to speak of

 
 

Mariah from Armstrong Property Management
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best payroll software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is wonderful and affordable. I can give multiple pay rates, I can group my staff into teams and run specific reports for each team, and it integrates right into QuickBooks.

Pros

Easy integration into NimbleSchedule and Quickbooks, I can cancel payroll as many times as I want, I can run as many payrolls as I want (I'm only billed monthly per employee).

Cons

They don't print checks, but if you get everyone on direct deposit it is not really a problem.

Advice to Others

Try them out, I believe they do 30-60 days free, you won't look back!

 
 

Sonja from Just Bark’n Beautiful Dog Groomung
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

The BEST payroll software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I LOVE Gusto, after much research and comparing I decided to go with Gusto and I am so glad I did. Easy to use and their customer service is AWESOME!

Pros

I key in a few figures at the end of the week and Gusto does all the rest.

Cons

Sorry, but I cannot think of one thing to say that I do not like about Gusto.

 
 

Deanne from Kombucha On Tap
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Gusto is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are really enjoying using Gusto, especially since we can put our payroll on autopilot.

 
 

Shelbi from Sterling Associates, LLC
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Fantastic for the small business, even better for the wallet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is great for small companies. We only have 4 people on payroll and there are so many things that could and did go wrong on other payroll systems. Gusto keeps up informed and up to do on documentation, law changes and requirements. Their custom service team is fantastic answer questions and solving problems.

Pros

Customer service, overall user design.

Cons

If you forget to run your payroll by the deadline, your employees will get paid a day late.

Advice to Others

Although their services seem slightly more expensive, they really do provide great service.

 
 

K from Yoga 4 Change
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Product - Once you get the hang of it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for small business owners. Helps with payroll, as well as end of year tax statements.

Pros

Easy to input data and hours.

Cons

If you accidentally click back, you loose all your data inputted.
If you choose to input the data (account information, social security number) yourself, not an option to still have it sent to the contractor/employee to have them check it.

Advice to Others

Get this if you are a small business, it saves time and once you get the hang of it, you will be able to save time in the long run.

 
 

Gene from Arverne Dental
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Can't calculate Paid time off

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a small business in NYC, we need to obey NYC PTO rules. Gusto doesn't understand that employees can have up to 40 hours of sick leave per year that is being accrued. For each 30 hours worked employees get 1 hour of sick leave. That is the NYC rule as of 4/1/2014. So, if someone accrued and USED!!! 24 hours of sick leave in 2016, the same person can accrue only another 16 hours. Gusto software takes 40 hours as the limit BUT doesn't subtract USED hours!!! I've ended up playing 56 hours of sick leave to one employee as Gusto software keeps accruing till the same person has 40 hours again without subtracting USED hours. Same story happened with Vacation hours. Gusto programmers do not know about Subtraction as a function. Customer service stated that Gusto software has LIMITATIONS!

Pros

Simple interface with limited functionality.

Cons

Incorrectly calculated pay stubs creating confusion for employees.

Advice to Others

Please find another company that is aware of subtraction between available PTO and used PTO

 
 

Elizabeth from Rebel Popcorn
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is the only payroll software that I have tried, however I haven't felt the need to try any others! It is simple to use, has a clean layout, is simple for my employees, and pays painlessly.

Pros

I like that I can save information part way through the process of submitting payroll. This is very helpful if I start payroll before intending to finish. I also really like that my employees can on-board themselves. This saves me time and also minimizes mistakes. The customer service has been really helpful when I needed them. Also, the email reminders are very helpful.

Cons

Unfortunately, they only support addresses in The United States. When a former employee moved to Guam, my only answer for her to get her W-2 was asking her to sign on and retrieve it herself. This was a little frustrating.

Advice to Others

I don't know how the price compares to other services, but it truly has been trouble free.

 
 

Patrick from PA Lawn Service
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

What a mistake

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It started out as an excellent product. Easy to use... easy to set up... then I start getting notices from the IRS and State... each phone call was more infuriating than the last... I was assured several times that things would be taken care of... I don't trust that things were done correctly... and the follow up calls that were promised never happened. I had to follow up with the state to make sure they got reports submitted. When I asked why it took them 5 months to figure out there was an issue they had not answer but the support team seemed to always send emails explaining why it was my fault.

Pros

It was easy to set up.

Cons

Customer Service and Technical Support are horrible. There does not seem to be anyone in charge. They are proud of the fact that they have a "comfortable" work environment but as they grow I would now describe it as lazy and indifferent. I am sure bigger companies get better service.

Advice to Others

Find someone else... the things you think are easy and flashy... they do well... navigating through state and federal is time consuming when they make errors. My state does not care who made the error they fine the business owner. I find it funny that a company this size has 1 phone number and 1 email address. There is no way to get in direct contact with anyone to escalate such a big issue. What I saved in $$$ I wasted in my time.

 
 

Brad from Raleigh Hills Liquor
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Gusto review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is simple to use. I like the email reminders to ensure I run payroll on time. Great support with timely answers.

 
 

felicia fairfield from Phases Transportation
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Gusto payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was easy to set up and run payroll. It will take over all of the payroll expenses for the feds and state automatically, no fuss. I cam access reporto easily. I only nended assistance one time and they were very timely and knowledgeable.

Pros

Once the system is set up, it is very simple to run payroll. A few clicks and it's done.

Cons

Cost. But in comparison to other sites with the same features it works.

Advice to Others

Once you get the work done up front, this product is really simple.and hands off. It pays all of the state and federal expenses automatically and I can access reports as needed.

 
 

Tammy from Postal Transportation Inc
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Simple and Valuable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

While searching for software for my payroll needs, I found Gusto. I scheduled a demo and immediately knew this was what I was looking for. It's simple, user friendly and very affordable.

Pros

I like everything about this product!

Cons

The only con I have is that I wish there were more detailed reports available and a spot to make company wide announcements

 
 

Dasha from Lawn and Beyond
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

PayRoll at Your Fingertips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The first thing I liked about Gusto was the 2 months free trial. It was more than enough time to test this software, get familiar with all the features and make a decision on whether we will continue using it or not. We had some issues with a former employee of our company and had to create 2 separate accounts with Gusto. Their customer service representatives were very helpful, patient and had an answer for any of our questions. We received amazing customer support when we were having problems with the prior payroll. Gusto got it all fixed for us.
The interface is easy to use. It has all the tools and reports anyone would need to successfully run payroll. We haven't had a single issue with our payroll since we started using Gusto. We love Gusto and would definitely recommend it to anyone looking for an affordable, strong and modern payroll software.

Pros

Easy to use; great selection of reports; email reminders; outstanding customer service.

Cons

No phone app

Advice to Others

Take advantage of the 2 month free trial to get familiar with Gusto, you will love it.

 
 

Erica from The Crop Shop
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Interface is easy to learn, customer service however is non existent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Interface is easy to learn, customer service however is non existent. I used Gusto for about 7 months. It is easy to use, except for the fact that I was coming in from not having used anything and really needed assistance with catching up. They were completely unwilling to provide that kind of support. Then, in July, I had fraud activity in my bank account and my bank advised me to close that account and open a new one. With a ton of automated payments going in and out, I'd completely forgotten to change over the bank information in my account and so when they went to charge me, it didnt go through. 2 weeks went by and they straight closed my account, advised me to not to even bother paying for the missed month and said they would not be able to restart my account until January of the following year. Seriously?? I ended up going over to Patriot Software, where they integrated all of my past activity from Gusto (without a ridiculous charge) and got me caught up on all of my outstanding taxes. Everytime I need assistance, I speak to an actual person and all for about the same cost as Gusto, if not less.

Pros

Aesthetically pleasing interface, automated payroll, easy to set up and understand

Cons

Poor customer service. Only good for those who are starting at the beginning of your fiscal year and have nothing to carry over.

Advice to Others

Shop around, figure out what you truly need. I have been with Patriot Software now for over a year and love the service they give me. I would highly recommend Patriot over Gusto.

 
 

Erin from Broadway Across America
Specialty: Accounting / CPA

August 2016

August 2016

Easy and Flexible Payroll and HR Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This product is very user friendly. It allows you to manage various types of employees in various locations with easy. I could easily manage salaried and hourly employees and it allows hourly employees to enter their own hours. It also allowed employees to set-up their profiles, which saved time on my part in the back-end. Instead of copying a lot of personal information and making constant W-4 updates, the software allows employees to set themselves up with information they know well and make changes that streamline during the payroll process.

Likes Least

Sometimes it felt like certain tasks were taking more clicks than necessary to complete. For instance, if I need to change the pay rate for several employees I would go into each one individually, but then once I saved and was ready to update the next profile I would have to go back to the employee screen and then expand the scroll-able list again. It would be nice to easily go back to where I was when making large updates.

Recommendations

This is great if you're smaller or newer to the payroll/HR process. The Gusto help team is amazing and are very quick to answer questions, and answer them accurately. The cost savings is wonderful too. You basically pay based on the number of employees you have per month. If you have seasonal operations, this could save you greatly during your off-season months. And when employees are not working they can be temporarily turned off without losing any information with they work for you again the following year.