Gusto Software


 

Gusto (formerly ZenPayroll) is a fully-featured payroll, benefits administration and compliance platform for small businesses in the United States to easily manage their workforce’s core HR needs. 

With Payroll on AutoPilot, users can set up their payroll in Gusto to automatically run on a set schedule to ensure that employees are paid on time without need for human interaction, while digital paystubs are dropped into email inboxes to get rid of paper waste.

Payments can be made via direct deposit or check and employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. Functionality for contractors and reimbursements is built-in, along with integration with a variety of accounting systems for easy bookkeeping. 

The platform also automatically calculates, pays and files a company’s local, state and federal payroll taxes.

HIPAA-compliant benefits administration is available to facilitate health benefits enrollment along with automatically generated compliance checklists to ensure that workforce legal needs are met.

Gusto is web-based and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

98 Reviews of Gusto

 
Software Advice Reviews (60)
More Reviews (38)

Showing 1-20 of 60

from PA Lawn Service
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

What a mistake

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It started out as an excellent product. Easy to use... easy to set up... then I start getting notices from the IRS and State... each phone call was more infuriating than the last... I was assured several times that things would be taken care of... I don't trust that things were done correctly... and the follow up calls that were promised never happened. I had to follow up with the state to make sure they got reports submitted. When I asked why it took them 5 months to figure out there was an issue they had not answer but the support team seemed to always send emails explaining why it was my fault.

Pros

It was easy to set up.

Cons

Customer Service and Technical Support are horrible. There does not seem to be anyone in charge. They are proud of the fact that they have a "comfortable" work environment but as they grow I would now describe it as lazy and indifferent. I am sure bigger companies get better service.

Advice to Others

Find someone else... the things you think are easy and flashy... they do well... navigating through state and federal is time consuming when they make errors. My state does not care who made the error they fine the business owner. I find it funny that a company this size has 1 phone number and 1 email address. There is no way to get in direct contact with anyone to escalate such a big issue. What I saved in $$$ I wasted in my time.

 
 

from Raleigh Hills Liquor
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

Gusto review

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Gusto is simple to use. I like the email reminders to ensure I run payroll on time. Great support with timely answers.

 
 

from Phases Transportation
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

Gusto payroll

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It was easy to set up and run payroll. It will take over all of the payroll expenses for the feds and state automatically, no fuss. I cam access reporto easily. I only nended assistance one time and they were very timely and knowledgeable.

Pros

Once the system is set up, it is very simple to run payroll. A few clicks and it's done.

Cons

Cost. But in comparison to other sites with the same features it works.

Advice to Others

Once you get the work done up front, this product is really simple.and hands off. It pays all of the state and federal expenses automatically and I can access reports as needed.

 
 

from Postal Transportation Inc
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

Simple and Valuable

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While searching for software for my payroll needs, I found Gusto. I scheduled a demo and immediately knew this was what I was looking for. It's simple, user friendly and very affordable.

Pros

I like everything about this product!

Cons

The only con I have is that I wish there were more detailed reports available and a spot to make company wide announcements

 
 

from Lawn and Beyond
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

PayRoll at Your Fingertips

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The first thing I liked about Gusto was the 2 months free trial. It was more than enough time to test this software, get familiar with all the features and make a decision on whether we will continue using it or not. We had some issues with a former employee of our company and had to create 2 separate accounts with Gusto. Their customer service representatives were very helpful, patient and had an answer for any of our questions. We received amazing customer support when we were having problems with the prior payroll. Gusto got it all fixed for us.
The interface is easy to use. It has all the tools and reports anyone would need to successfully run payroll. We haven't had a single issue with our payroll since we started using Gusto. We love Gusto and would definitely recommend it to anyone looking for an affordable, strong and modern payroll software.

Pros

Easy to use; great selection of reports; email reminders; outstanding customer service.

Cons

No phone app

Advice to Others

Take advantage of the 2 month free trial to get familiar with Gusto, you will love it.

 
 

from The Crop Shop
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

Interface is easy to learn, customer service however is non existent.

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Interface is easy to learn, customer service however is non existent. I used Gusto for about 7 months. It is easy to use, except for the fact that I was coming in from not having used anything and really needed assistance with catching up. They were completely unwilling to provide that kind of support. Then, in July, I had fraud activity in my bank account and my bank advised me to close that account and open a new one. With a ton of automated payments going in and out, I'd completely forgotten to change over the bank information in my account and so when they went to charge me, it didnt go through. 2 weeks went by and they straight closed my account, advised me to not to even bother paying for the missed month and said they would not be able to restart my account until January of the following year. Seriously?? I ended up going over to Patriot Software, where they integrated all of my past activity from Gusto (without a ridiculous charge) and got me caught up on all of my outstanding taxes. Everytime I need assistance, I speak to an actual person and all for about the same cost as Gusto, if not less.

Pros

Aesthetically pleasing interface, automated payroll, easy to set up and understand

Cons

Poor customer service. Only good for those who are starting at the beginning of your fiscal year and have nothing to carry over.

Advice to Others

Shop around, figure out what you truly need. I have been with Patriot Software now for over a year and love the service they give me. I would highly recommend Patriot over Gusto.

 
 

from Broadway Across America
Specialty: Accounting / CPA

Easy and Flexible Payroll and HR Management

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Likes Best

This product is very user friendly. It allows you to manage various types of employees in various locations with easy. I could easily manage salaried and hourly employees and it allows hourly employees to enter their own hours. It also allowed employees to set-up their profiles, which saved time on my part in the back-end. Instead of copying a lot of personal information and making constant W-4 updates, the software allows employees to set themselves up with information they know well and make changes that streamline during the payroll process.

Likes Least

Sometimes it felt like certain tasks were taking more clicks than necessary to complete. For instance, if I need to change the pay rate for several employees I would go into each one individually, but then once I saved and was ready to update the next profile I would have to go back to the employee screen and then expand the scroll-able list again. It would be nice to easily go back to where I was when making large updates.

Recommendations

This is great if you're smaller or newer to the payroll/HR process. The Gusto help team is amazing and are very quick to answer questions, and answer them accurately. The cost savings is wonderful too. You basically pay based on the number of employees you have per month. If you have seasonal operations, this could save you greatly during your off-season months. And when employees are not working they can be temporarily turned off without losing any information with they work for you again the following year.

 
 

from Armstrong Property Management
Specialty: Real Estate

Best payroll software

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Likes Best

The flexibility is great, if you need to adjust or cancel a payroll and rerun it there are no fees or hoops to jump through.

Likes Least

They don't print and mail checks for you, but they calculate everything out so you just have to write the check.

Recommendations

If you have a lot of people receiving paper checks or have wage garnishments, think about the time you will allocate to writing checks and if it's still profitable.

 
 

from Apto
Specialty: Software / Technology

Gusto UI really great!

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Likes Best

The UI is seamless. The employees loved using it. It was easy to access payroll information for employees and was easy for employees to login and find their paychecks. The software automatically filed taxes for us each quarter and at the end of the year. Our employees loved getting an email letting them know they got paid.

Likes Least

The customer service was challenging. If we had any recurring payroll issues, we didn't have a dedicated support person who was familiar with the account. Every time we needed to discuss issues, it was like starting the conversation over again. We had a few issues with payroll processing properly and taxes not being filed correctly due to a change in our FEIN mid-year.

Recommendations

I am not sure about their new benefits offerings, but the payroll is good for a smaller companies with straight forward payrolls. Ask about the support end of things and what steps have been taken to ensure it is easier to get a hold of someone and that they are familiar with the issues.

 
 

from Nexus Marketing
Specialty: Advertising

Gusto is the perfect payroll software for a marketing agency.

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Likes Best

Gusto is easy to get started with, customize based on the needs of individual employees or business units, and their customer support is top notch. They've been able to answer every question we have about the software quickly and professionally.

Likes Least

They recently increased the prices so I don't love that.

Recommendations

Just pick Gusto. Their software is great, their business is focused on disrupting what has historically been a terrible software market, and they have great support. I'd recommend them to anyone.

 
 

from Osiris Organization
Specialty: Non-Profit

Outstanding customer service!

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Likes Best

Our organization likes the ease of use while using the Gusto online payroll application. We can call someone while online and they provide professional customer service.

Likes Least

When we first transitioned to Gusto it was a little challenging due to the miscommunication with our bookkeeping firm and Gusto. It was difficult to know what company items were completely setup in the system during the first weeks of using their application.

Recommendations

We would recommend close communication with your bookkeeper or accountant while making a transition to Gusto. Once you make a successful transition its an online application that you will find to beneficial for your organization.

 
 

from Sterling Associates, LLC
Specialty: Real Estate

I cannot recommend Gusto enough!

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Likes Best

I love how easy the website is to use from an accounting and human resources perspective. Gusto handles everything including tax filing, employee on-boarding, instructions, etc.

Likes Least

There is nothing not to like. Gusto is the only payroll company our company has used that seamlessly blends customer service with value.

Recommendations

I tried to use cheaper companies and more expensive companies and neither could deliver a quality website that was easy to interpret and manage.

 
 

from Just Bark’n Beautiful Dog Groomung
Specialty: Other Services

AWESOME and easy!

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Likes Best

Very easy to use and the support is amazing! They do all the work!

Likes Least

Price increase...but they have only raised once in 2 years!

Recommendations

You won't find any other payroll service better or cheaper

 
 

from 3COTECH, Inc.
Specialty: Consulting

Excellent product and service

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Likes Best

It's easy to navigate and makes this complicated process effortless, no complicated paperwork, all can be signed online. Great!

Likes Least

So far, I've been happy with all the services available

Recommendations

easy to use and navigate, follow the guidelines and use the chat if you need fast response

 
 

from FitStop Delivers
Specialty: Food / Beverage

Great software and support

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Likes Best

The software is easy to use and the support is excellent

Likes Least

The price just went up making it expensive for a small business owner.

Recommendations

Make sure the service has good customer support and a completes all the tax filing

 
 

from Martel Medical Office
Specialty: Healthcare / Medical

Convenient way to ask a quick question!

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Likes Best

Gusto ensures my payroll and payroll taxes will be absolutely worry-free. I have so much extra time to manage other priorities in the office and my accountant appreciates the availability to run a report at the touch of a button.

Likes Least

I don't have any complaints because I have had such a great experience with Gusto from day-1.

Recommendations

Don't make the mistake of waiting too long to give Gusto a try. My only regret is that I didn't use their service years ago.

 
 

from M Jeremy Ostow Esq.
Specialty: Legal

Excellent Payroll & Benefits Management Program

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Likes Best

This is by far the easiest, most user friendly program out there. I test drove a few before deciding on Gusto (then Zen) and no other can even compare. It takes me seconds to run payroll or pull a report or form, any questions I have or any documents that I receive from the State are easily submitted to Customer Service and promptly and accurately answered. No run around, no hold times to be passed around among agents. This program does exactly what it intended - take the burden off of me!

Likes Least

There is nothing not to like about this product. Any features I think of that would be helpful, when I check in Gusto, they are already there.

Recommendations

If you try out any other software for even a day, you will be sold on Gusto immediately. I can run payroll from my phone in seconds, access any forms and reports needed for taxes or benefits with 2 clicks. Couldn't be simpler or more effective.

 
 

from CPURX
Specialty: Software / Technology

Cheat On Your Payroll Company

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Likes Best

Hands-down #1 is Customer Service. with Ease coming in at a close 2nd.

Likes Least

# of days from payroll run deadline, to recipients bank via direct deposit.

Recommendations

Is anyone else even worth looking at? Gusto's got you.

 
 

from Brazils Waxing Center, Inc
Specialty: Healthcare / Medical

AWESOME!!!

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Likes Best

Ease of use. Really easy to use. Can be used with extreme easy.

Likes Least

I wish the product would allow me to upload special employee calculations that we do in Excel. I have to manually input them each week. This would be an amazing enhancement for me.

Recommendations

If you run a samll company, I can;'t imagine that anyone could do better than Gusto. They are an amazing value.

 
 

from FishBooks Pro (FBP Inc)
Specialty: Software / Technology

Good system with regularly added features

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Likes Best

Easy to use interface, nice customer service. The site has a good amount of information in a well organized manner for pay / benefits / etc.

Likes Least

Missing some important features that would help a growing company manage employees and teams.

Recommendations

Understand what management features are available, if you need them (setting reporting structure, etc).