Gusto Software


 

Gusto (formerly ZenPayroll) is a fully-featured payroll, benefits administration and compliance platform for small businesses in the United States to easily manage their workforce’s core HR needs. 

With Payroll on AutoPilot, users can set up their payroll in Gusto to automatically run on a set schedule to ensure that employees are paid on time without need for human interaction, while digital paystubs are dropped into email inboxes to get rid of paper waste.

Payments can be made via direct deposit or check and employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. Functionality for contractors and reimbursements is built-in, along with integration with a variety of accounting systems for easy bookkeeping. 

The platform also automatically calculates, pays and files a company’s local, state and federal payroll taxes.

HIPAA-compliant benefits administration is available to facilitate health benefits enrollment along with automatically generated compliance checklists to ensure that workforce legal needs are met.

Gusto is web-based and comes with U.S.-based support to assist users.

 

Gusto - Run payroll
 
  • Gusto - Run payroll
    Run payroll
  • Gusto - Manage employees
    Manage employees
  • Gusto - Payroll compliance check
    Payroll compliance check
  • Gusto - Payroll history
    Payroll history
  • Gusto - Help screen
    Help screen
  • Gusto - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

55 Reviews of Gusto

Showing 1-20 of 55

 

from Broadway Across America
Specialty: Accounting / CPA
Number of employees: 251-500 Employees Employees number: 251-500 Employees

Easy and Flexible Payroll and HR Management

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Value for Money

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Likes Best

This product is very user friendly. It allows you to manage various types of employees in various locations with easy. I could easily manage salaried and hourly employees and it allows hourly employees to enter their own hours. It also allowed employees to set-up their profiles, which saved time on my part in the back-end. Instead of copying a lot of personal information and making constant W-4 updates, the software allows employees to set themselves up with information they know well and make changes that streamline during the payroll process.

Likes Least

Sometimes it felt like certain tasks were taking more clicks than necessary to complete. For instance, if I need to change the pay rate for several employees I would go into each one individually, but then once I saved and was ready to update the next profile I would have to go back to the employee screen and then expand the scroll-able list again. It would be nice to easily go back to where I was when making large updates.

Recommendations

This is great if you're smaller or newer to the payroll/HR process. The Gusto help team is amazing and are very quick to answer questions, and answer them accurately. The cost savings is wonderful too. You basically pay based on the number of employees you have per month. If you have seasonal operations, this could save you greatly during your off-season months. And when employees are not working they can be temporarily turned off without losing any information with they work for you again the following year.

 
 

from Armstrong Property Management
Specialty: Real Estate
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Best payroll software

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Functionality

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Value for Money

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Likes Best

The flexibility is great, if you need to adjust or cancel a payroll and rerun it there are no fees or hoops to jump through.

Likes Least

They don't print and mail checks for you, but they calculate everything out so you just have to write the check.

Recommendations

If you have a lot of people receiving paper checks or have wage garnishments, think about the time you will allocate to writing checks and if it's still profitable.

 
 

from Apto
Specialty: Software / Technology
Number of employees: 51-100 Employees Employees number: 51-100 Employees

Gusto UI really great!

Ease-of-use

Functionality

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Value for Money

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Likes Best

The UI is seamless. The employees loved using it. It was easy to access payroll information for employees and was easy for employees to login and find their paychecks. The software automatically filed taxes for us each quarter and at the end of the year. Our employees loved getting an email letting them know they got paid.

Likes Least

The customer service was challenging. If we had any recurring payroll issues, we didn't have a dedicated support person who was familiar with the account. Every time we needed to discuss issues, it was like starting the conversation over again. We had a few issues with payroll processing properly and taxes not being filed correctly due to a change in our FEIN mid-year.

Recommendations

I am not sure about their new benefits offerings, but the payroll is good for a smaller companies with straight forward payrolls. Ask about the support end of things and what steps have been taken to ensure it is easier to get a hold of someone and that they are familiar with the issues.

 
 

from Nexus Marketing
Specialty: Advertising
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Gusto is the perfect payroll software for a marketing agency.

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Functionality

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Likes Best

Gusto is easy to get started with, customize based on the needs of individual employees or business units, and their customer support is top notch. They've been able to answer every question we have about the software quickly and professionally.

Likes Least

They recently increased the prices so I don't love that.

Recommendations

Just pick Gusto. Their software is great, their business is focused on disrupting what has historically been a terrible software market, and they have great support. I'd recommend them to anyone.

 
 

from Osiris Organization
Specialty: Non-Profit
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Outstanding customer service!

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Value for Money

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Likes Best

Our organization likes the ease of use while using the Gusto online payroll application. We can call someone while online and they provide professional customer service.

Likes Least

When we first transitioned to Gusto it was a little challenging due to the miscommunication with our bookkeeping firm and Gusto. It was difficult to know what company items were completely setup in the system during the first weeks of using their application.

Recommendations

We would recommend close communication with your bookkeeper or accountant while making a transition to Gusto. Once you make a successful transition its an online application that you will find to beneficial for your organization.

 
 

from Sterling Associates, LLC
Specialty: Real Estate
Number of employees: 1-50 Employees Employees number: 1-50 Employees

I cannot recommend Gusto enough!

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Functionality

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Value for Money

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Likes Best

I love how easy the website is to use from an accounting and human resources perspective. Gusto handles everything including tax filing, employee on-boarding, instructions, etc.

Likes Least

There is nothing not to like. Gusto is the only payroll company our company has used that seamlessly blends customer service with value.

Recommendations

I tried to use cheaper companies and more expensive companies and neither could deliver a quality website that was easy to interpret and manage.

 
 

from Just Bark’n Beautiful Dog Groomung
Specialty: Other Services
Number of employees: 1-50 Employees Employees number: 1-50 Employees

AWESOME and easy!

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Likes Best

Very easy to use and the support is amazing! They do all the work!

Likes Least

Price increase...but they have only raised once in 2 years!

Recommendations

You won't find any other payroll service better or cheaper

 
 

from 3COTECH, Inc.
Specialty: Consulting
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Excellent product and service

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Likes Best

It's easy to navigate and makes this complicated process effortless, no complicated paperwork, all can be signed online. Great!

Likes Least

So far, I've been happy with all the services available

Recommendations

easy to use and navigate, follow the guidelines and use the chat if you need fast response

 
 

from FitStop Delivers
Specialty: Food / Beverage
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Great software and support

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Functionality

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Value for Money

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Likes Best

The software is easy to use and the support is excellent

Likes Least

The price just went up making it expensive for a small business owner.

Recommendations

Make sure the service has good customer support and a completes all the tax filing

 
 

from Martel Medical Office
Specialty: Healthcare / Medical
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Convenient way to ask a quick question!

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Likes Best

Gusto ensures my payroll and payroll taxes will be absolutely worry-free. I have so much extra time to manage other priorities in the office and my accountant appreciates the availability to run a report at the touch of a button.

Likes Least

I don't have any complaints because I have had such a great experience with Gusto from day-1.

Recommendations

Don't make the mistake of waiting too long to give Gusto a try. My only regret is that I didn't use their service years ago.

 
 

from M Jeremy Ostow Esq.
Specialty: Legal
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Excellent Payroll & Benefits Management Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

This is by far the easiest, most user friendly program out there. I test drove a few before deciding on Gusto (then Zen) and no other can even compare. It takes me seconds to run payroll or pull a report or form, any questions I have or any documents that I receive from the State are easily submitted to Customer Service and promptly and accurately answered. No run around, no hold times to be passed around among agents. This program does exactly what it intended - take the burden off of me!

Likes Least

There is nothing not to like about this product. Any features I think of that would be helpful, when I check in Gusto, they are already there.

Recommendations

If you try out any other software for even a day, you will be sold on Gusto immediately. I can run payroll from my phone in seconds, access any forms and reports needed for taxes or benefits with 2 clicks. Couldn't be simpler or more effective.

 
 

from CPURX
Specialty: Software / Technology
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Cheat On Your Payroll Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
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Product Quality
Quality
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Likes Best

Hands-down #1 is Customer Service. with Ease coming in at a close 2nd.

Likes Least

# of days from payroll run deadline, to recipients bank via direct deposit.

Recommendations

Is anyone else even worth looking at? Gusto's got you.

 
 

from Brazils Waxing Center, Inc
Specialty: Healthcare / Medical
Number of employees: 1-50 Employees Employees number: 1-50 Employees

AWESOME!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Ease of use. Really easy to use. Can be used with extreme easy.

Likes Least

I wish the product would allow me to upload special employee calculations that we do in Excel. I have to manually input them each week. This would be an amazing enhancement for me.

Recommendations

If you run a samll company, I can;'t imagine that anyone could do better than Gusto. They are an amazing value.

 
 

from FishBooks Pro (FBP Inc)
Specialty: Software / Technology
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Good system with regularly added features

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Product Quality

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Likes Best

Easy to use interface, nice customer service. The site has a good amount of information in a well organized manner for pay / benefits / etc.

Likes Least

Missing some important features that would help a growing company manage employees and teams.

Recommendations

Understand what management features are available, if you need them (setting reporting structure, etc).

 
 

from HR UNIVERSE, LLC
Specialty: Consulting
Number of employees: 1-50 Employees Employees number: 1-50 Employees

great customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

For them they make me feel like every problem is familiar and easy. I feel more confident as a result.

Likes Least

Cant pay contractors only. Some of my clients ONLY have contractors.

Recommendations

Ease of use is very important, so keep that in mind.

 
 

from Ashford Global IT
Specialty: Other
Number of employees: 1-50 Employees Employees number: 1-50 Employees

5 Star Service

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Value for Money

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Likes Best

I’m good at running my business, I’m clueless when it comes to the back end. Gusto made it easy for me. They were there every step of the way when I had to set up employee payroll for the first time. Payroll has been worry free with them. Every time I had a question they were there to help me solve it. When I made a major mistake they helped me fix it in time. I also love as a small business how low cost they are compared to the alternative. If you’re a small business this is the way to go.

Likes Least

If it could be a clocking system that would be a plus.

Recommendations

Try it, you will like it, its cheaper then the alternative and from what I can tell just as good if not better.

 
 

from Contemporary Business Resources Inc.
Specialty: Recruiting Agency
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Review of Gusto Payroll

Ease-of-use

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Likes Best

Gusto payroll is so easy to use that I'm always certain there must be something I'm missing. But, when I contact them to make sure something is taken care of, it always is! The product is so much more cost effective and easy to use than the payroll service I used previously!

Likes Least

I haven't found anything I would change yet. It's a great product.

Recommendations

I would recommend that they try the two month trial period. That will definitely convince them.

 
 

from Mueller Bookkeeping
Specialty: Accounting / CPA
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Want to hug Gusto

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

I am a bookkeeper, but I hate payroll. Hate it! It's confusing, and there are a lot of regulations, and a lot of paperwork. Gusto's online system makes it more clear than any other system I've seen, and in fact, sometimes I use it to clean up messes that other payroll services have made. I haven't seen any errors yet for my clients, and when I call about something, I've always gotten a good and useful answer. Also handy to include contractor payments for small consulting firms. Employees and contractors like the online access to pay stubs and so on.

Likes Least

Some things are a little inflexible, due to it being a piece of software rather than a service. So, for example, you can't tell it to add $100 to someone's paycheck once a month for a transportation allowance. Rather, you have to do $50 each paycheck. This works fine if you do payroll monthly or bi-monthly, but if you're on a 2-week system, you end up adding it manually each time. Anyway, just a few issues like that. I think their contractor system is limited and a bit expensive - I would love to add a way to be clearer about invoice numbers and other memo/description issues.

Recommendations

When recommending a payroll service, I look at cost-per-employee, size of company, availability of someone relatively knowledgable to manage payroll in the company (or me if that's what the client wants). I think Gusto is great for small companies with just a few employees and a few contractors. I would highly recommend it for household services (babysitters, cleaners, etc) and for consultants. It's not a highly hand-on service (self-serve) so if you need lots of assistance or don't want to bother yourself with payroll maintenance, it might not be for you.

 
 

from Altimeter Capital
Specialty: Other Services
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Excellent software product

Ease-of-use

Functionality

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Value for Money

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Likes Best

Ease of use-it is very intuitive. It also provides good value for the money. Customer service is also helpful.

Likes Least

Not much, although it would be nice if the total amount of employer taxes showed up in the payroll history details (you need to download a report to see the totals).

Recommendations

Definitely give Gusto a look! I have used other products and have not been nearly as happy.

 
 

from EcoReco Corporation USA
Specialty: Other
Number of employees: 1-50 Employees Employees number: 1-50 Employees

Cheapest, fastest, best service

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Value for Money

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Likes Best

Their pricing is not only competitive, but scales linearly with the size of your organization - beating many other services handily price-wise for smaller companies, especially if you run bi-weekly or weekly payrolls.

The ability to pay Gusto by month rather than by the payroll gives me flexibility in paying our employees more frequently without added cost.

To top it all off, their customer service reflects their aim of taking on their relatively enormous competitors - they have an incredible support team.

Likes Least

They don't show net pay until after you hit submit. It makes grossing up bonuses a pain, but that's ultimately not a big deal. Plus, for how few times I've had to do it, it remains a possibility that they've got this functionality now and I'm just not aware of it.

The area for viewing prior payrolls also bothers me, as I'd prefer something less flashy and more strictly functional (don't gate viewing prior payrolls by making me click to scroll the list down, Gusto, it's aesthetically pleasing but functionally it's an unnecessary hassle).

Recommendations

Take price into account. Some companies won't share their price upfront, typically because they can't compete on price.

Contrast that with Gusto, where you pay monthly, they're upfront about their costs, and you're almost always paying less than other payroll services which charge by individual payroll. There's a reason other payroll services gate their pricing behind a lead funnel. They want you to trust that becuase they're larger, they'll be better, and disrupt your straightforward research in the name of personalizing your "quote" (hint: it's all for show). Bigger being better isn't always the case, and you shouldn't trust that it's the case without doing your research and evaluating your needs against the services offered.

For a small business, Gusto pretty much beats the competition handily. I've recommended it to friends using other services to save money and simplify admin for their small businesses, and they've all enjoyed it so far.

 
 
 
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