Gusto Software


 

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

131 Reviews of Gusto

 

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Software Advice Reviews (71)
More Reviews (60)

Showing 1-20 of 71

David from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Gusto..Payday!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The gusto app really seems to streamline the payroll process. It just helps make everything very clear, from hourly pay, to bonuses, etc! Avoids any confusion, and get things done in a timely manner, which people like:)

Cons

So far we havent found many cons. The app seems to be working well, doesnt have any glitches or issues. We are pleased with this product!

 
 

Carey from RRS, LLC
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Does every payroll function for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Performs as promised

Pros

Does it all with only a few key strokes and not much time. Prompts you to complete tasks with constant reminders.

Cons

Clock in feature wasn't what I needed. We are a very small startup and it was overkill for us. Not bad, just not what I needed.

 
 

Brandon from BAM Towing & Transport
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Making Payroll Easy!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto has been terrific so far. I use it for 2 different business's and it is quick and easy to use once everything is setup.

Pros

Simple interface, inexpensive, easy to use, reminders for payroll

Cons

Customer service is not always available via chat.

 
 

Maire from Relay Shop USA
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ideal HR choice for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I initially started to use Gusto because I needed a company who could provide payroll services but also make sure our company was in compliance with everything else regarded payroll and the hiring process, as well as worker's comp and benefits.
So far (it's been over a year) we are truly satisfied. We also integrated Boomr for time tracking within Gusto, so no more looking for timesheets at the end of the week.

Pros

Everything in one place: payroll, workers comp, benefits, time tracker (with Boomr integrated)
Customer service on chat!
Easy to get new employees on board

Cons

Health benefit not yet available for Georgia but coming soon!

Advice to Others

They let you try their service for a month for free, so you get a chance to try before paying, but it's super cheap after and no contract!

 
 

Natalie from Sindrich & Associates
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

GUSTO is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GUSTO is a great solution for the small business owner. Always adding and expanding their services.

Pros

Vacation tracker, paperless delivery, and record keeping make it easy for the employees. They love the look and fee of their login pages

Cons

Reports section is a little challenging. Not all reports can be found here and require users to unbury in other areas of the system. Compromises the intuition of the system. The rest is awesome!

Advice to Others

While change can be painful, it is well worth it. You won't regret using Gusto as your payroll provider.

 
 

Deanne from Kombucha on Tap
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Streamlines Payroll

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Gusto has been very easy for us to use. We like that we can set it to auto-pay. It streamlines our payroll and lets us focus on other tasks.

 
 

Lois from HOME Salon and Spa
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Once afraid to change Payroll Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to our company's transition to Gusto, we used our Accountant, who was across the street from us. Life appeared to be easy; fax the necessary report to them weekly and on Friday walk across the street to pickup the checks. Unfortunately, it was sometimes cumbersome to get reports from them that we occassionaly needed. All company taxes were paid and handled by them and I had 100% confidence in them. I must admit, I was not in favor of moving to Gusto, life was too easy.... In addition, we transitioned at the end of May (mid-quarter). Needless to say, I had many concerns with the payroll that was paid for the first 5 months of the year and not being available thru Gusto.. I am happy to say, that the experience I have had with reports, assistance and all my tax concerns and payroll concerns have gone away. We are very happy with the service and support we get from Gusto.

Pros

We love the support and knowledge that the employees of Gusto have. Always willing to go beyond!

Cons

It is somewhat cumbersome being in a different time zone as them.

Advice to Others

Go for it... you will not regret in.

 
 

Suzanne from Martel Medical Office
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Couldn't be easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I never realized how much time I had wasted preparing our company payroll and other HR-related tasks until I found Gusto. I heard of plenty other HR software companies... some good, some terrible. I was a bit reluctant at first, but I dove right in with Gusto and couldn't be happier!

Pros

The customer service is excellent. Whenever I've had a question, big or small, Gusto's representatives have always replied quickly. Most recently, I tried the 'chat' option, and I received my reply in a matter of seconds! That's the kind of efficient service I had hoped for.

Cons

None to speak of

 
 

Mariah from Armstrong Property Management
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best payroll software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is wonderful and affordable. I can give multiple pay rates, I can group my staff into teams and run specific reports for each team, and it integrates right into QuickBooks.

Pros

Easy integration into NimbleSchedule and Quickbooks, I can cancel payroll as many times as I want, I can run as many payrolls as I want (I'm only billed monthly per employee).

Cons

They don't print checks, but if you get everyone on direct deposit it is not really a problem.

Advice to Others

Try them out, I believe they do 30-60 days free, you won't look back!

 
 

Sonja from Just Bark’n Beautiful Dog Groomung
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

The BEST payroll software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I LOVE Gusto, after much research and comparing I decided to go with Gusto and I am so glad I did. Easy to use and their customer service is AWESOME!

Pros

I key in a few figures at the end of the week and Gusto does all the rest.

Cons

Sorry, but I cannot think of one thing to say that I do not like about Gusto.

 
 

Deanne from Kombucha On Tap
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Gusto is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are really enjoying using Gusto, especially since we can put our payroll on autopilot.

 
 

Shelbi from Sterling Associates, LLC
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Fantastic for the small business, even better for the wallet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is great for small companies. We only have 4 people on payroll and there are so many things that could and did go wrong on other payroll systems. Gusto keeps up informed and up to do on documentation, law changes and requirements. Their custom service team is fantastic answer questions and solving problems.

Pros

Customer service, overall user design.

Cons

If you forget to run your payroll by the deadline, your employees will get paid a day late.

Advice to Others

Although their services seem slightly more expensive, they really do provide great service.

 
 

K from Yoga 4 Change
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Product - Once you get the hang of it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for small business owners. Helps with payroll, as well as end of year tax statements.

Pros

Easy to input data and hours.

Cons

If you accidentally click back, you loose all your data inputted.
If you choose to input the data (account information, social security number) yourself, not an option to still have it sent to the contractor/employee to have them check it.

Advice to Others

Get this if you are a small business, it saves time and once you get the hang of it, you will be able to save time in the long run.

 
 

Gene from Arverne Dental
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Can't calculate Paid time off

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a small business in NYC, we need to obey NYC PTO rules. Gusto doesn't understand that employees can have up to 40 hours of sick leave per year that is being accrued. For each 30 hours worked employees get 1 hour of sick leave. That is the NYC rule as of 4/1/2014. So, if someone accrued and USED!!! 24 hours of sick leave in 2016, the same person can accrue only another 16 hours. Gusto software takes 40 hours as the limit BUT doesn't subtract USED hours!!! I've ended up playing 56 hours of sick leave to one employee as Gusto software keeps accruing till the same person has 40 hours again without subtracting USED hours. Same story happened with Vacation hours. Gusto programmers do not know about Subtraction as a function. Customer service stated that Gusto software has LIMITATIONS!

Pros

Simple interface with limited functionality.

Cons

Incorrectly calculated pay stubs creating confusion for employees.

Advice to Others

Please find another company that is aware of subtraction between available PTO and used PTO

 
 

Elizabeth from Rebel Popcorn
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is the only payroll software that I have tried, however I haven't felt the need to try any others! It is simple to use, has a clean layout, is simple for my employees, and pays painlessly.

Pros

I like that I can save information part way through the process of submitting payroll. This is very helpful if I start payroll before intending to finish. I also really like that my employees can on-board themselves. This saves me time and also minimizes mistakes. The customer service has been really helpful when I needed them. Also, the email reminders are very helpful.

Cons

Unfortunately, they only support addresses in The United States. When a former employee moved to Guam, my only answer for her to get her W-2 was asking her to sign on and retrieve it herself. This was a little frustrating.

Advice to Others

I don't know how the price compares to other services, but it truly has been trouble free.

 
 

Patrick from PA Lawn Service
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

What a mistake

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It started out as an excellent product. Easy to use... easy to set up... then I start getting notices from the IRS and State... each phone call was more infuriating than the last... I was assured several times that things would be taken care of... I don't trust that things were done correctly... and the follow up calls that were promised never happened. I had to follow up with the state to make sure they got reports submitted. When I asked why it took them 5 months to figure out there was an issue they had not answer but the support team seemed to always send emails explaining why it was my fault.

Pros

It was easy to set up.

Cons

Customer Service and Technical Support are horrible. There does not seem to be anyone in charge. They are proud of the fact that they have a "comfortable" work environment but as they grow I would now describe it as lazy and indifferent. I am sure bigger companies get better service.

Advice to Others

Find someone else... the things you think are easy and flashy... they do well... navigating through state and federal is time consuming when they make errors. My state does not care who made the error they fine the business owner. I find it funny that a company this size has 1 phone number and 1 email address. There is no way to get in direct contact with anyone to escalate such a big issue. What I saved in $$$ I wasted in my time.

 
 

Brad from Raleigh Hills Liquor
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Gusto review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is simple to use. I like the email reminders to ensure I run payroll on time. Great support with timely answers.

Pros

Ease of use. Great support. Email reminders.

 
 

felicia fairfield from Phases Transportation
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Gusto payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was easy to set up and run payroll. It will take over all of the payroll expenses for the feds and state automatically, no fuss. I cam access reporto easily. I only nended assistance one time and they were very timely and knowledgeable.

Pros

Once the system is set up, it is very simple to run payroll. A few clicks and it's done.

Cons

Cost. But in comparison to other sites with the same features it works.

Advice to Others

Once you get the work done up front, this product is really simple.and hands off. It pays all of the state and federal expenses automatically and I can access reports as needed.

 
 

Tammy from Postal Transportation Inc
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Simple and Valuable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

While searching for software for my payroll needs, I found Gusto. I scheduled a demo and immediately knew this was what I was looking for. It's simple, user friendly and very affordable.

Pros

I like everything about this product!

Cons

The only con I have is that I wish there were more detailed reports available and a spot to make company wide announcements

 
 

Erica from The Crop Shop
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Interface is easy to learn, customer service however is non existent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Interface is easy to learn, customer service however is non existent. I used Gusto for about 7 months. It is easy to use, except for the fact that I was coming in from not having used anything and really needed assistance with catching up. They were completely unwilling to provide that kind of support. Then, in July, I had fraud activity in my bank account and my bank advised me to close that account and open a new one. With a ton of automated payments going in and out, I'd completely forgotten to change over the bank information in my account and so when they went to charge me, it didnt go through. 2 weeks went by and they straight closed my account, advised me to not to even bother paying for the missed month and said they would not be able to restart my account until January of the following year. Seriously?? I ended up going over to Patriot Software, where they integrated all of my past activity from Gusto (without a ridiculous charge) and got me caught up on all of my outstanding taxes. Everytime I need assistance, I speak to an actual person and all for about the same cost as Gusto, if not less.

Pros

Aesthetically pleasing interface, automated payroll, easy to set up and understand

Cons

Poor customer service. Only good for those who are starting at the beginning of your fiscal year and have nothing to carry over.

Advice to Others

Shop around, figure out what you truly need. I have been with Patriot Software now for over a year and love the service they give me. I would highly recommend Patriot over Gusto.

 
 
 
Showing 1-20 of 60

Madelon from Radiance Dental, PC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This software has changed my life

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Relaxation about handling payroll

Pros

It is so easy and intuitive. Makes Payroll almost fun! I hate hate hate this aspect of business. As a small business owner, I like how quick and easy it is to add employees and have all their reports at my fingertips.

Cons

not much bad to say. which I had known about it sooner as regular payroll companies are more expensive

Source: Capterra
 

Alexa from Paintzen

July 2017

July 2017

Easy way to run payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-very automated way to run payroll, good support for any questions that come up, super easy to make changes to payroll when needed

Cons

there is really nothing that i don't like....everything is great! the only question i get from employees is that there is no phone number for support - just an email

Source: Capterra
 

Nicholas from Clue Avenue Escape Rooms
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Payroll service for new business owners!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Very friendly and helpful customer service. Affordable/reasonable pricing.

Pros

How easy it is to use. Very user friendly, especially for people who DONT know what they're doing! When I signed up for Gusto it was the very first time I had employees, so naturally, I was very unfamiliar with the Payroll world. They made it SO EASY!

Source: Capterra
 

Kieran from Meridian Solutions Group
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent Cloud based payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent payroll and processing.

Pros

Ease of use and functionality are top notch. I've used other payroll options but for the cost Gusto is by far the best. Payroll options are extremely broad and cover almost every situation. Their support team is always available to address any issues.

Cons

Currently Gusto does not offer benefits for employees such as health in certain areas. However, they are working to expand.

Source: Capterra
 

Brendan from Doze Beds, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

intuitive payroll software that does everything we need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

effortless payroll processing

Pros

Gusto makes it incredible easy to add new employees and contractors and process payroll. The best part is they file all payroll and employment withholding taxes so we don't have to worry about anything!

Cons

The only complaint I have is that it seems a little pricey for those on a startup budget.

Source: Capterra
 

Mariah from Armstrong Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easiest payroll software I have ever used, it is very flexible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I can cancel payroll when I need to and make changes. I can have multiple pay rates for my employees, which is a big deal for our company. Plus I can categorize the reports by department rather than by employee

Cons

I love everything, the only thing that could improve is the speed for direct deposit, it takes 4 days to process and I wish it was faster.

Source: Capterra
 

Dan from ParqEx

June 2017

June 2017

Streamlined our entire payroll process with ease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Was simple to setup for all of my employees. The pay stub detail is easy to comprehend and the entire back-end reporting system is simple to use.

Source: Capterra
 

David from ROSS Intelligence
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great, easy to use. Awesome customer success.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything

Pros

People are friendly when calling for help, the interface is easy to use and simple. I can monitor pay stubs and keeps me up to date

Source: Capterra
 

Desiree from Sweetbricks
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Love this app!!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Honestly, I haven't found anything that I dislike about this service. I haven't had any issues that weren't easily and quickly resolved through their customer support center.

Pros

It's super easy to use and can be synced up to time clocks such as boomr. The customer services is super prompt and everyone there is awesome.

Source: Capterra
 

Alexa from Paintzen
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

very easy to use & great support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

support team is extremely responsive, very easy to run payroll, easy to look up employee's information

Source: Capterra
 

Natalie from Taylor Media Corp (The Penny Hoarder)

April 2017

April 2017

Best Payroll Software By Far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I couldn't possibly say enough great things about Gusto. Gusto is a super user-friendly software and does all the work for you! It makes running payroll a piece of cake. By far my favorite thing about Gusto is their support staff. Any time I have have a question and have reached out to support, I have received an extremely prompt response, with a real person and a genuine concern to insure there is always a resolution. The support staff are truly genuine human beings, well-trained, and are very knowledgeable on the product. I have ZERO complaints and would highly recommend Gusto to any successful company looking for an exceptional payroll software. Thanks, Gusto! You have my vote.

Source: Capterra
 

Maire Hina from Relay Shop USA, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

BEST Payroll App ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started to use Gusto in 2015, I have been fully satisfied since!
All the time I would spend taking car of HR task was used to grow my business instead. I also had trouble looking for workers comp insurance and they took care of the whole process for me. The self onboarding is awesome, saves paper and time!

Pros

A very complete platform for payroll, the best function is the self on boarding when hiring a new person. All you need is their name and email address and Gusto does the rest! They also make sure your business is HR compliant.

Cons

I wish they had a time tracker or timesheet option for my employees, however I use a separate app called BOOMR that integrates with Gusto. So it's great!

Advice to Others

You can do 1 month free trial, DO TRY IT! even if you use another provider for payroll services, believe me you won't regret and will want to switch with them! so much easier!

Source: GetApp
 

Ash from Systanix Corpo.

March 2017

March 2017

Needs a lot more fatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I recently switched from SurePayroll to Gusto to save money, as I am a one person company. I must say that I am having buyer's remorse. In the same of simplicity these guys have created a very inflexible system. I ran into the following issues as soon as I did my first payroll.

1. If you don't do your payroll in time, direct deposit would occur the next month. The only way to fix that is to issue checks to employees. In SurePayroll I could adjust the pay date to any date I wanted as long as it was within the threshold of direct deposit requirements.

2. The QuickBook integration does not create GL entries. I compared the IIF files from SurePayroll and Gusto. There are only subtle differences, which they can fix in a breeze. But, so far the answer has been, sorry for the inconvenience.

3. NJ has so many tax lines on W2. I had to club some of them into one category while entering prior pay-checks.

4. You can get hold of someone to chat or on phone to answer questions, but do not rely on emails. I doubt that they read the emails. Unfortunately they work only on pacific timezone, and only on week days, so good luck if you need them out of this window.

The bottom line is that Gusto would do the job for a fair price, but a lot is desired from the product they are currently offering.

Source: Capterra
 

Jessica from April Lane's Home Cleaning
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Love how much time Gusto saves me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love using Gusto. The program is so easy to use and the help center is awesome! If I ever have a question I can generally get it answered there. When I do have to call with questions or when I need help with anything my call is answered quickly and their staff are knowledgeable and very professional!

Pros

How easy it is to use and all the help and support that the company gives its users!

Cons

I am a frugal person so I feel like the price is a little high

Source: Capterra
 

Chris from Valiant Media Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

You will love doing payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very cool service, light years ahead of all other previous payroll providers we've used. Very friendly UI and processing payroll could not be easier. Saved us money over previous services also. Employees are given their own access which is very nice. Only hiccup was some errors were made during onboard conversion. Someone didn't pay close attention. But it was corrected quickly and we were credited a couple months of service. Support is helpful and responsive.

Pros

Beautiful UI, good support.

Cons

None.

Source: Capterra
 

Carrie from Atlanta Movie Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

So far so good!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

3rd payroll software and so far loving it! The onboarding was seamless, they handled everything and I filled in the blanks. The payroll entry is super easy and the employees get great visibility into their paystubs. The reports are excellent and support is super-responsive! Highly recommended and if you get a referral you both get a bonus!

Pros

Ease of use, cost, great desktop/mobile views

Cons

Nothing so far

Source: Capterra
 

Cody from Thrive Agency

January 2017

January 2017

Great tool for Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gusto has been excellent for helping us manage our payroll. We have employees in multiple states and them taking care of all the taxes for us frees up our time to work on the business.

Source: Capterra
 

Kelli from AVG

January 2017

January 2017

Gusto for Payroll!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gusto's payroll portal is super easy to use! Makes contractor payments a snap too! I wish their benefits offering for remote employees was more robust but what they do offer is sufficient!

Source: Capterra
 

Zach from aptivada
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Gusto is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gusto is the easiest payroll service that I have ever used. I can get my W2 whenever I want, and change my different allowances. I would recommend it to anyone.

Pros

I like how it breaks everything down, and it makes it funny at the same time.

Cons

I like everything there is about it.

Advice to Others

Use it now. Don't hesitate!

Source: Capterra
 

D from Token of Trust, LLC

January 2017

January 2017

Gusto is pretty awesome.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We used Gusto for payroll for our small company during the last couple years. It was nice because it was really simple and had competitive pricing. It also integrated with an insurance provider making it easy to sign up for a reasonable worker's compensation policy.

Pros

Easy, inexpensive.

Cons

Hard to know if you can turn it off bc of compliance concerns. e.g. in our case, we had interns and now do not.

Source: Capterra