Gusto

RATING:

4.6

(3860)

About Gusto

Gusto is a modern, online human resource platform that helps any small business owner take care of all hr tasks. Gusto offers HR tools and HR services to help with managing employee onboarding, running payroll, administrating health benefits, and engaging employees and teams using one integrated, easy-to-use platform loved by over 300,000 modern employers. Any business owner will feel like a pro no matter how complicated the situation. Gusto provides any small business with payroll management and benefits management services. Gusto provides expert guidance from HR professionals when purchasing health insurance for the first time, integrating existing plans with payroll, or needing help with add-ons like 401(k), life insurance, and commuter benefits. Using integrated p...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Gusto Pricing

Simple: For smaller businesses with simple salaries, wages, and pay schedules. $40 per company + $6 per employee per month. Plus: For businesses with complex hiring, payroll, and team management needs. $80 per company + $12 per employee per month. Concierge: For businesses with more sophisticated HR, policy, and compliance needs. $149 per company + $12 per employee per month. Premium: For growing businesses who need premium tools and dedicated support (minimum 25 employees). Talk to sales to create your custom plan. Contractor Only: For companies without W-2 employees. $6 per contractor per month.

Starting price: 

$6.00 per month

Free trial: 

Available

Free version: 

Not Available

Gusto run payroll

Gusto Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gusto

1 - 5 of 3,841 Reviews

Matthew

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

Great value. All the features you need.

User Profile

Jenni

Verified reviewer

Accounting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2021

Best DIY software in the payroll market

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

PROS

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

CONS

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Reason for choosing Gusto

Direct deposit turnaround, features that Patriot doesn't support

Reasons for switching to Gusto

Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.

User Profile

Chejai

Verified reviewer

Alternative Medicine, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Gusto Lead in HR and payroll software

PROS

I like the efficiency and literacy with the platform and that they are brisk and quick to get back to you when it comes to using the platform little to know errors

CONS

I have yet to encounter ANY ISSUES WITH GUSTO ITS SEEMS UNLIKLELY

Reasons for switching to Gusto

recommendation from friends in similar industry , online reviews

Vincent

Mental Health Care, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Easy-To-Use for Medium to Large-Scale Operations

I like using Gusto to keep track of my clinical and administrative hours and ensure I am paid for all of my work in my designated accounts.

PROS

I continue to enjoy the ease of use of Gusto in retrieving tax and payroll documents and adjusting my direct deposits.

CONS

I believe that Gusto could have a better interface where it is easier to check my accrued leave balances and print out copies of those without having to screen shot them.

Dalida

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Worst customer service!

PROS

The system is easy to use, but it is super problematic.

CONS

Firstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods. Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution. There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.