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Overall customer rating: Customer rating:

 (26)

 (173)

Recommended by: Recommended by:

50% of users

60% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“It’s easy to use and instant. Just a few clicks and things are paid.”

- Brian Parker, Ecsource

“The software is easy to use and the Paychex team is incredibly knowledgeable, helpful and friendly.”

- Kristen Store, Chair Covers & Linens

Most negative review: Most negative review:

“Where do I start?? Their support is terrible. Customer support doesn't even know their own product, and the user interface is horrible. Not intuitive at all.”

- Diane Marx, The Herman Group

“There is nothing I can think of that I like about Paychex.”

- Denise Reeb, Paragon Tempered Glass

Pricing:

How it's priced: How it's priced:

Paylocity is a cloud-based solution. You pay a monthly subscription fee.

Paychex Flex is a cloud-based solution. You pay a monthly subscription count fee.

Contract term: Contract term:

Paylocity requires no contract for cloud-based deployment.

Paychex Flex requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

Additional fees apply for implementation. This could include special integrations, customizations and data migration.

Recurring costs: Recurring costs:

Fees apply for add-ons and usage upgrades.

Fees apply for add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Personnel tracking: Personnel tracking:

Payroll: Payroll:

Benefits administration: Benefits administration:

Time & attendance: Time & attendance:

Applicant tracking: Applicant tracking:

Ease of Use:

Overall customer rating: Customer rating:

 (26)

 (173)

Most positive review: Most positive review:

“Paylocity Web Pay is so easy. I love the fact I have access to this portal from anywhere. Employees can easily find their way around.”

- Cherina Angeles, Eleven

“The interface was nice and user friendly. Generally I was able to find what I needed relatively easy. They also have the ability to store a lot of necessary file information which is great to reference back to.”

- Erin Quarles, Broadway Across America

Most negative review: Most negative review:

“It’s not always intuitive how to navigate.”

- Jason Yutzie, Performance Health Technology

“There are constant glitches and it goes down all the time. It cannot be used from a mobile device and is not compatible with all browsers.”

- Keeley Stalnaker, UWGKC

Support:

Overall customer rating: Customer rating:

 (26)

 (173)

Most positive review: Most positive review:

“The customer support is great. Whenever I have a question or issue it gets resolved promptly with a simple call to the support line.”

- Samantha Weeks, Performance Physical Therapy

“The Paychex team is incredibly knowledgeable, helpful, and friendly.”

- Kristen Store, Chair Covers & Linens

Most negative review: Most negative review:

“We have had an ongoing issue that has not been corrected in a very timely manner. We have had to communicate the problem to them repeatedly.”

- Theresa Whittlesey, PBI

“It is very difficult to get in touch, and when we do, they do not know anything.”

- Soo Ahn, Shake-N-Go Fashion, Inc.

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

24/7, toll-free support included in subscription fee.

Online case submission: Online case submission:

Online case submission included in subscription fee.

Online case submission not offered.

Online support options: Online support options:

FAQ Page provided. Paylocity clients also get a dedicated account manager who provides additional support.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.