SilkRoad HRMS


 

SilkRoad HRMS is designed to manage employee data from a single source. The program allows users to update their workforce data from one database and eliminate spreadsheets, helping to minimize errors and create more accurate reports.

With SilkRoad HRMS, users gain access to myriad features including employee and manager self-service (ESS/MSS). Managers and employees log in themselves to enter key data points and edit their own profiles while allowing administrative users to retain ultimate control with overrides and audits. The Team Navigator also automatically updates team hierarchies, giving each employee an up-to-date, comprehensive view of company organizational structures. Aside from core HR functions including payroll and benefits administration, SilkRoad HRMS allows for optional add-ons like compensation management and time & attendance tracking, allowing HR administrators to fully round out their suite with only the solutions they need.

 

SilkRoad HRMS - Benefit group
 
  • SilkRoad HRMS - Benefit group
    Benefit group
  • SilkRoad HRMS - Employee
    Employee
  • SilkRoad HRMS - Location
    Location
  • SilkRoad HRMS - Organizations
    Organizations
  • SilkRoad HRMS - Reports
    Reports
  • SilkRoad HRMS - Teams
    Teams
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

21 Reviews of SilkRoad HRMS

Showing 1-20 of 21

 

from QPS Employment Group
Specialty: Recruiting Agency
Number of employees: 101-250 Employees Employees number: 101-250 Employees

Used for internal functions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has a very fresh look to it. bright, bold, colorful, clean.

Likes Least

I haven't had many disappointments in my experiences.

Recommendations

Cutting edge look. i like the presentation it has to offer.

 

from Arista Networks
Specialty: Software / Technology
Number of employees: 1,001-2,500 Employees Employees number: 1,001-2,500 Employees

Great solution for the right sized company

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its simple. nothing fancy but gets the job done. Its very very affordable

Likes Least

It could use improvement in reporting. The standard reports were lacking. We found we had to create some reports on our own

Recommendations

For companies under a thousand people, this is a great solution. It is affordable, you can implement it lightening fast and its simple

 

from Arista Networks
Specialty: Software / Technology
Number of employees: 1,001-2,500 Employees Employees number: 1,001-2,500 Employees

Great solution for the right sized company

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its simple. nothing fancy but gets the job done. Its very very affordable

Likes Least

It could use improvement in reporting. The standard reports were lacking. We found we had to create some reports on our own

Recommendations

For companies under a thousand people, this is a great solution. It is affordable, you can implement it lightening fast and its simple

 

from Chatham Financial
Specialty: Consulting
Number of employees: 251-500 Employees Employees number: 251-500 Employees

My experience with Silkroad has been very positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The most appealing thing about the product is that we can use it globally and it meets our international needs. Our company is US based but we have also locations overseas. I am based in Poland, Krakow and supporting our recruitment efforts for Poland, UK and Singapore. The software has been very easy to learn and it serves very well in all our locations. The SilkRoad team has been very helpful and has been like a partner rather than vendor to us.

Likes Least

There are some parts of the product like reporting that I would like to see being more developed. There are some limitations to the reports but I hope that the Silkroad team will work together with their clients to make it more efficient.

Recommendations

Recognize your recruiting needs and expectations, play with the software, ask your colleagues or hiring managers for opinions as well.

 

from Chatham Financial
Specialty: Consulting
Number of employees: 251-500 Employees Employees number: 251-500 Employees

My experience with Silkroad has been very positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The most appealing thing about the product is that we can use it globally and it meets our international needs. Our company is US based but we have also locations overseas. I am based in Poland, Krakow and supporting our recruitment efforts for Poland, UK and Singapore. The software has been very easy to learn and it serves very well in all our locations. The SilkRoad team has been very helpful and has been like a partner rather than vendor to us.

Likes Least

There are some parts of the product like reporting that I would like to see being more developed. There are some limitations to the reports but I hope that the Silkroad team will work together with their clients to make it more efficient.

Recommendations

Recognize your recruiting needs and expectations, play with the software, ask your colleagues or hiring managers for opinions as well.

 

from Chatham Financial
Specialty: Banking

Job board integration is stellar, but reporting is lacking.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Implementation was seamless and the SilkRoad team was a pleasure to work with. We had not ATS prior to this so any system was a big win for us.

Likes Least

If you have a lot of compliance requirements and approval processes as part of your recruiting process, then this is a good product for you. We do not have any of these needs, so those features do not apply. Reporting is very lacking. Only basic reports are available and it's difficult to create custom reports. I wish they would invest in making more analytics available.

Recommendations

We purchased this as part of the SilkRoad suite. If you're looking for just an ATS, go with other vendors.

 

from Chatham Financial
Specialty: Banking

Job board integration is stellar, but reporting is lacking.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Implementation was seamless and the SilkRoad team was a pleasure to work with. We had not ATS prior to this so any system was a big win for us.

Likes Least

If you have a lot of compliance requirements and approval processes as part of your recruiting process, then this is a good product for you. We do not have any of these needs, so those features do not apply. Reporting is very lacking. Only basic reports are available and it's difficult to create custom reports. I wish they would invest in making more analytics available.

Recommendations

We purchased this as part of the SilkRoad suite. If you're looking for just an ATS, go with other vendors.

 

from PCI
Specialty: Non-Profit

Easier than I thought

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The ease of use is my favorite thing about this product. The vendor has been responsive to questions.

Likes Least

The product has limitations and is not as flexible as we would like it to be. Not as customizable as we first thought. But the vendor takes product limitation feedback and passes it onto the programmers for a possible upgrade in the future.

Recommendations

Be thorough and make sure you are clear what you need the product to do.

 

from PCI
Specialty: Non-Profit

Easier than I thought

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The ease of use is my favorite thing about this product. The vendor has been responsive to questions.

Likes Least

The product has limitations and is not as flexible as we would like it to be. Not as customizable as we first thought. But the vendor takes product limitation feedback and passes it onto the programmers for a possible upgrade in the future.

Recommendations

Be thorough and make sure you are clear what you need the product to do.

 

from Honeywell Inc
Specialty: Manufacturing

Management made simpler

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to track and review potential recruit. Easy to deal with without a lot of paper work. Finding the correct qualifications is easy.

Likes Least

Some of the features are difficult to understand and use. Does not always display all recruit details on page.

Recommendations

Software is easy to learn and start using right away. Online help is good and has plenty of resources.

 

from Honeywell Inc
Specialty: Manufacturing

Management made simpler

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to track and review potential recruit. Easy to deal with without a lot of paper work. Finding the correct qualifications is easy.

Likes Least

Some of the features are difficult to understand and use. Does not always display all recruit details on page.

Recommendations

Software is easy to learn and start using right away. Online help is good and has plenty of resources.

 

from Polk State College
Specialty: Education

It is what you make it

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.

Likes Least

SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).

Recommendations

Carefully consider making a custom eApp vs. just using resume/profile for applicants. We went for a custom eApp that gets many complaints and would make everyone's life easier if we would have went with the KISS method. Also, we did not properly map out what data would be going from our ATS, to onboarding, to our non-Silkroad HRIS through integration; we built TONS of custom fields into onboarding in an effort to capture everything but ended up building a lot of unnecessary fields that now bog down the process. This is a good tool that can be used in great ways or a good tool that can be used in very convoluted ways. Start out KISS and then build up.

 

from Polk State College
Specialty: Education

It is what you make it

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.

Likes Least

SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).

Recommendations

Carefully consider making a custom eApp vs. just using resume/profile for applicants. We went for a custom eApp that gets many complaints and would make everyone's life easier if we would have went with the KISS method. Also, we did not properly map out what data would be going from our ATS, to onboarding, to our non-Silkroad HRIS through integration; we built TONS of custom fields into onboarding in an effort to capture everything but ended up building a lot of unnecessary fields that now bog down the process. This is a good tool that can be used in great ways or a good tool that can be used in very convoluted ways. Start out KISS and then build up.

 

from DairiConcepts
Specialty: Manufacturing

SilkRoad Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.

Likes Least

We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.

Recommendations

If you are looking for a user-friendly system with all the bells and whistles as well as a great customer service team, this is the product for your company.

 

from DairiConcepts
Specialty: Manufacturing

SilkRoad Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.

Likes Least

We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.

Recommendations

If you are looking for a user-friendly system with all the bells and whistles as well as a great customer service team, this is the product for your company.

 

from PCI
Specialty: Non-Profit

Silkroad Recruiting

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's user-friendly.

Likes Least

We do not have access to the hiring manager's view. It's really helpful to be able to troubleshoot without having to call the support center, which causes unnecessary delays. Wingspan has this feature, which is really helpful.

Recommendations

Understand the implementation of the product and the number of man-hours it takes to implement. Also, ask what your role is and how that will impact the timing of the implementation.

 

from PCI
Specialty: Non-Profit

Silkroad Recruiting

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's user-friendly.

Likes Least

We do not have access to the hiring manager's view. It's really helpful to be able to troubleshoot without having to call the support center, which causes unnecessary delays. Wingspan has this feature, which is really helpful.

Recommendations

Understand the implementation of the product and the number of man-hours it takes to implement. Also, ask what your role is and how that will impact the timing of the implementation.

 

from Trumpet Behavioral Health
Specialty: Healthcare / Medical

SilkRoad's Red Carpet On-Boarding is slick!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!

Likes Least

I would like more flexibility in using the tool to do group tasking for annual signs and such.

Recommendations

Is your organization decentralized? If so, look closely at this product!

 

from Trumpet Behavioral Health
Specialty: Healthcare / Medical

SilkRoad's Red Carpet On-Boarding is slick!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!

Likes Least

I would like more flexibility in using the tool to do group tasking for annual signs and such.

Recommendations

Is your organization decentralized? If so, look closely at this product!

 

from Project Concern International (PCI)
Specialty: Non-Profit

Creating more efficient recruitment

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is very easy to use and integrates well with our website. It helped us upgrade from an entirely manual, email-based system and cut the time I have to spend on recruitment by at least 50%.

Likes Least

The reporting function is not great. It's not intuitive or as robust as I would like. The support center also has a lot of room for improvement.

Recommendations

Find out how much manpower it's going to take on your end to implement. While their implantation team was great, it took more work than we were expecting. Ask to build some custom reports in the demo so you know how it works and what the limitations are. Lastly, make sure you have enough roles available for your staff.

 
 
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