Spidergap Software


 

Spidergap is a cloud-based 360 degree feedback assessment solution designed for businesses of all sizes. Spidergap provides built-in templates or users can create customized questionnaires to gather feedback.

Spidergap provides feedback reports and highlights the strengths and improvement areas for individuals. The solution offers custom branding options that allows users to add logos to feedback forms. Users can add text, questions or rating scales by using the online designer with a drag-and-drop interface.

The solution allows users to scale the number of assessors from 10 to 10,000 and add participants in bulk by using Excel. Spidergap can be used by both private and public organizations.

 

Spidergap - Add people to assess
 
  • Spidergap - Add people to assess
    Add people to assess
  • Spidergap - Questionnaire design
    Questionnaire design
  • Spidergap - Collect feedback
    Collect feedback
  • Spidergap - Results
    Results
Supported Operating System(s):
Web browser (OS agnostic)

33 Reviews of Spidergap

Showing 1-20 of 33

 

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Caroline from KCR- Transforming human capital
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Funtastic tool. Easy to use with amazing support, help and guidance from the team,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Still work in progress ut I used it for senior management evaluation as part of a culture change program

Pros

Customization! Ability to turn it into what I need and the reports make me look so professional. I was ale to get different reports from this tool that will enable me to give a very comprehensive feedback to my client

Cons

Not so much the software ut I was a little it disappointed that I could not download the group analysis. However, for those who love this tool or are considering using it, google sheets can pretty much help generate the group results when you download the raw results and use charts function to generate whatever charts you need

Source: Capterra
 

Mark from Church on the Ridge

April 2017

April 2017

Spidergap delivers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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From the excellent flexibility of the product to the excellent customer support, I encourage you to utilize the services of Spidergap for your next 360 Review. The report is professionally put together and the ease of use from an administrative perspective is top drawer!

Source: Capterra
 

Girish from Stillwater Consulting

April 2017

April 2017

Great functionality and customer support at Spidergap!

Ease-of-use

Functionality

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Value for Money

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We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!

Source: Capterra
 

Ewa from TRANSFORMACJA HR
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Excellent! I truly recommend.

Ease-of-use

Functionality

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Value for Money

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I was looking for some easy-to-use, cost-optimal, flexible system for 360 feedback collection. Spidergap fully meets my needs!

Pros

flexibility, ease of use

Cons

that I cannot select single assessment scale (need to compare target performamce with current performance)

Source: Capterra
 

Katie from Marin Clean Energy (MCE)
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Spidergap Rocks!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
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Quality
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Support

It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!

Pros

It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided.

Cons

I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist.

Advice to Others

I would highly recommend it to any organization that wants to do 360 assessments. You know that the support staff has got your back all along the way. And the price is right.

Source: Capterra
 

Vicki from CHRC Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

360 feedback

Ease-of-use

Functionality

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Value for Money

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Using 360 as a tool to evaluate work performances have been very valuable. We were having some issues and conflicts, by doing this survey across the board we were able to identify areas with needed reassessing and change.

Pros

Ability to show both ends of the spectrum. Reassures you for efforts and also indicates areas in need of improvement.

Cons

None

Source: Capterra
 

Gopal from Innovate+Grow Group sàrl
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Excellent 360¿ Feedback Tool

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Support

Very intuitive interface and easy to use features. Terrific support, very timely and extremely responsive.

Source: Capterra
 

Sonia from One Call

June 2016

June 2016

Highly useful and efficient

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I liked all the pre established competencies that are being rated in the assessment, at least for me it was useful because I am in the initial stages of assessing my management team.
The way the emails are sent to the feedback providers and the reminder capabilities are useful as well,

Thank you

Source: Capterra
 

Paul from Loxton Consulting Group

February 2016

February 2016

I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

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From an administrator's perspective, the system is very easy to understand and navigate.

Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.

Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed

Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings

Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.

The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.

Reports are clear and informative - summary information at the front, with detailed scores later.

From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.

For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.

For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.

Highly recommended system and great support.

Source: Capterra
 

Nawal from Boubyan Bank - Kuwait

February 2016

February 2016

Spidergap Support

Ease-of-use

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Support

Spidergap support is remarkable, whenever we ask regarding any enquiry they respond immediately with clear answer.

We are so happy with tools provided for 360 ¿ Degree Feedback system.


Source: Capterra
 

Fiona from Skinhealth Spa

January 2016

January 2016

Struggling to find fault - am so used to glitches/issues/poor customer service - not here.

Ease-of-use

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I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

Source: Capterra
 

Joanna from Impact HCC

November 2015

November 2015

Brilliant Tool and Support

Ease-of-use

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Support

The Spidergap Tool is a very efficient and comprehensive tool with an amazing support team always available to provide the right guidance to resolve any potential challenge. They are also very receptive to feedback regarding enhancement of the product, which I have personally found very positive! I would highly recommend it to both Consultancies and Corporations interested in having a reliable tool with reliable results. Well done !

Source: Capterra
 

Erna from Fitness First Singapore Pte Ltd

November 2015

November 2015

simplified and very clear guidelines

Ease-of-use

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only one tiny problem : need to have a function where we can send reminder individually.
I was told if we were to send as a huge batch, within the same organisation, we might receive the mail in the Junk box.

Source: Capterra
 

Debbie from Gallus

November 2015

November 2015

An excellent solution with outstanding customer service

Ease-of-use

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Having used Spidergap for some months now across a number of settings I am incredibly impressed. The solution itself is excellent and Spidergap are clearly keen to listen to feedback and continuously develop their offering. Their pricing is fair and transparent and, perhaps most important of all, their customer service and technical support have been outstanding - very fast response times coupled with a 'nothing is too much trouble' attitude has secured Spidergap a place as one of our trusted suppliers. Highly recommended!

Source: Capterra
 

Anna from Network HR

October 2015

October 2015

Undertook trial to see how the software would work.

Ease-of-use

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It does what is says on the tin.

Source: Capterra
 

Eduardo from -

October 2015

October 2015

Good tool, easy to use and streamlines the process

Ease-of-use

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Good tool, easy to use and streamlines the process.
Default questionnaires are good but time consuming to fill, which makes them uneffective when getting feedback outside your company. need to be customized, but that is an easy thing to do.

Source: Capterra
 

Elizabeth from LeaderDevelopment, Inc.

October 2015

October 2015

Above and beyond

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We searched many different options for our company's first 360 Degree Feedback Leadership Survey, and we chose Spidergap because of the reasonable and flexible pricing structure, and because the interface is extremely intuitive. An added bonus: Amazing, friendly and prompt customer service!

Source: Capterra
 

Harriet from Balance at Work

September 2015

September 2015

Simply Outstanding!

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I am relatively new to Spidergap - have only been using it for a few months, and already I can tell just how much better it is than other products out there. What is really impressive to me is that they have managed to make a system with very complex processes that need to happen seem simple and very easy to use.

The support from Spidergap throughout our project has been amazing, they're always quick to respond to even the littlest of questions and it seems there is always a solution.

The system manages to balance functionality with design. It is a very pleasant system to look at and use. They have shown time and time again that they really know and care about what the user needs. The system can do so many different things and allows you to look at what's going on in lots of different ways, so you can always get what you need out of the system.

I would highly recommend Spidergap to anyone!

Source: Capterra
 

Diane from Comverge, Inc

August 2015

August 2015

Good customer service

Ease-of-use

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Support

I just started using Spidergap and anytime I have had a question or needed assistance the response was quick and they were always very clear with instructions. Very impressed with Spidergap. I had looked at a number of online assessment organizations and Spidergap was the easiest to use and a very affordable price.

Source: Capterra
 

Guy from Newmemory Australia

August 2015

August 2015

Very easy to use but powerful

Ease-of-use

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I have conducted many 360 evaluations in the past through email, printed forms etc and Spidergap was the first online tool I have worked with. I was impressed with how easy the site was to use and how it made the whole process seamless for me and for the people performing the reviews. I like how easy it is to customise and the guidance is excellent.

Source: Capterra