Synerion Software


 

With modules for time and attendance, staff scheduling and more, Synerion Workforce Management Solutions suites are suitable for organizations of all sizes looking to cut labor costs and automate worker attendance. 

Able to be deployed on-premise or through the cloud, flexibility is a point of emphasis. Employees can clock in and out through any device, and time off requests can be submitted, tracked and approved in-suite, with the ability for workers to attach relevant documents, such as medical certificates.

Business intelligence functionality is also built-in, allowing users to graph and track trends in organizational performance. Viewing and updating data are kept independent to ensure data security, and real-time alerts ensure workers remain under overtime thresholds.

Synerion offers two different suites dependent on business size. Synerion Agile Workforce is available for small and midsize businesses, while Synerion Enterprise Workforce caters to larger organizations. 

International support is available, along with worker self-service functionality and dedicated mobile apps for Android and iOS devices.

 

Synerion - Performance dashboard
 
  • Synerion - Performance dashboard
    Performance dashboard
  • Synerion - Timecard editor
    Timecard editor
  • Synerion - Employee schedules
    Employee schedules
  • Synerion - Employee self service
    Employee self service
  • Synerion - Absence balances on iPhone
    Absence balances on iPhone
  • Synerion - Absence approvals
    Absence approvals
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

23 Reviews of Synerion

 

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Software Advice Reviews (21)
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Showing 1-20 of 21

Eric from OCASI
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Solid offering, room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Synerion's software is very easy to use and requires little setup time to begin using it's base features.

Cons

The system feels like it is still in development in certain areas of its functionality. Manual workarounds have been required for options that are not present. The lack of a training manual (they offer a limited number of videos) has hampered our staff's ability to quickly adopt the system. As the implementation lead, I am tasked with writing a manual that includes visual examples and step-by-step instructions for our managers and employees. All of this being said, Synerion's knowledgeable and personal customer service agents have made the entire process a breeze and easy to understand.

 
 

Nicole from Plastics
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Good Product for a Good Rate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Sales representative was great and easy to work with. Worth the switch from a manual tracking system to something more comprehensive.

Cons

Very little assistance with set up. Could have used some help with the day to day changes in order to get used to the system.

 
 

Sharon from MW Canada Ltd.
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Synerion easy to use Time clock

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A little rough getting everything set up and running the way we were used to, but support helped the best they could to work out the quirks that we needed. Set up is always a bit of work with any new system for programs so the Synerion team did well. Very happy with the system. Less problems with this system then our old system. Synerion is easy to use and has lots of options to use. We have been able to keep track of a few things all in one system now.

Pros

Quick clock to system updates

Cons

Finding a report for Absences to match what we want. Want a report that gives us late in, early out,absences with written reasons and any long lunches or long breaks taken. The gentleman on the phone for review was helpful in finding a report that covers all but the long lunches and long breaks.

Advice to Others

Make a list of all the reports and options you are used to and the Synerion team will help you get it all running the way you like.

 
 

Caroline from Rideau Optometric
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Synerion was not only easy to implement, it is easy to use! I am the General Manager of a small enterprise and it's made payroll as well as scheduling much simpler. Staff attendance is much easier to track.

Pros

The interface is very user-friendly!

Cons

I am a very critical person and I actually have no negative comments to make about this software.

 
 

Diana from Shellcast
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

I like this product...It is a very user-friendly product and the customer service is amazing.
I will recommend this product to everybody.
For the persons who has different punching hours, we can control them through this system.
We can attach the people on a foreman.
Some reports are not finalized.

 
 

Lyne from DLL inc
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system is very intuitive. The training videos helped me, but a lot of things I was able to figure out on my own because the system is very clear and easy to use. The support team is always quick to respond with help when needed.

Pros

Training videos are very helpful. The system is very easy to use and i was able to figure out a lot of things on my own. When i do need help the support team is extremely helpful and responsive.

Cons

The scheduling system is a bit cumbersome. The fact that I need to always do the mass copy, and then remember to go back and remove the stat days, is not ideal. And if we forget, the stat days have problems. Weekly automatic schedules would work much better for us.

Advice to Others

The implementation was excellent. From the very first interaction to the day we went live, the project was so quick, easy, and very, very good. And it's not at all expensive!

 
 

Sherry from Jack Victor Limited
Specialty: Manufacturing

August 2016

August 2016

Successful Implementation and conversion process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We have over 1000 unionized employees in 3 separate locations (on 15 terminals). The calculations are accurate, taking into account the different lunch periods of employees. We were able to automate and program our complicated statutory holiday rules, accruals and hourly rate increases in the middle of the pay-period (split pays) thus eliminating quite a lot of manual work and verification. Synerion created import/export features to move data back and forth between the time and attendance software and our payroll software.
As we do not have HR software, the employee profile in the CoreHr module was programmed to our exact needs and meets our requirements.
The Project Manager asked the right questions and suggested ways to give us the desired results. Synerion provides excellent customer service.

Likes Least

The built in reporting features could be better. It is easy to extract employee profile data and create an excel file, but other fields are not as user-friendly. We are still going through the learning process but think that we may have to resort to Crystal or Tableau to give us the data that we need in the presentation required.

Recommendations

It is important to really understand your requirements and examine each payroll process, earning code, absence code, company departmental set up, and desired calculation results before the actual programming and implementation begins.

 
 

Jenny from Canadian Mental Health Association Nipissing Regional Branch
Specialty: Non-Profit

July 2016

July 2016

Great Reliable Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Information like accruals, is all real time, it works well with the weekly timesheets.
The reports are good.
Cost benefits are great, and system is a lot more reliable than our last one.

Likes Least

We would like to have keyboard shortcuts in the system. For example being able to use "tab" to select an employee in the employee selector when searching, instead of using the mouse.

Recommendations

make sure you understand what you need the system to do.

 
 

Mike from Virginia Imports
Specialty: Distribution

June 2016

June 2016

Big change from manual operations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Being able to change punches times easily, automation of the system.
Ease and convenience of knowing the exceptions and errors.
Reporting is good, quick access to the hours data.
Support does great with answering questions.
System has never been down, always available, was nervous about this but no down time so far.

Likes Least

Need to give clear examples up front of what configuration items added later will be chargeable.
Clock only shows recent punches, would like to be able to go back and view punches.

Recommendations

Ask about how the system upgrade works. i did not know when to expect updates.

 
 

Tom from Karl W. Richter Ltd
Specialty: Manufacturing

June 2016

June 2016

Reliability

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

the reliability, you want the software to be like a car you want it work and be reliable that is what you get from synerion . punches are never lost. works for multiple locations.

Likes Least

price not the cheapest. may look for new hardware options. would like more in depth training to better understand the software.

Recommendations

look for reliable software. You need the software to work and have good up time.

 
 

Lynne from Canadian Niagara Hotels
Specialty: Hospitality / Travel

May 2016

May 2016

Big improvement over paper time cards.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Improves time to calculate payroll, we started with paper time cards, this was a huge step in reducing the time it took to manage payroll. employees are paid on time and correctly.

Likes Least

it took some time to get use to the change but once i did i was fine.

Recommendations

Look for user friendly software. Make sure it meets your company requirements.

 
 

Ted from Centre for Probe Development and Commercialization
Specialty: Manufacturing

May 2016

May 2016

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

accessible to all user, across all locations. Customer Support very responsive and helpful.

Likes Least

the fact that its hard for us to troubleshoot some issues. There wasn't any documentation to help us understand at 1st. but Customer support walked us through it all now.

Recommendations

evaluate the software, see demos, under stand if you need on prem or cloud. Make sure it fits your criteria.

 
 

Bruce from Franke Kindred Industries
Specialty: Manufacturing

May 2016

May 2016

Tech support is great

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

tech support is great and very responsive. Using SQL server is big plus. Interfaces to our clocks easily. Good system and does what we need it to do.

Likes Least

reporting requirements can be a little complicated when we wanted customize and make our own reports. Better API interface to get data needed.

Recommendations

make sure you understand your departments and how your business is organized. it can be difficult to set up a time and attendance system without knowing your business!

 
 

Suzana from World Vision
Specialty: Non-Profit

May 2016

May 2016

User friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

user friendly, no technical issues. very easy to add new user to the system. customer support has been very responsive and always there to answer my inquires.

Likes Least

able do everything that i require. i have no issues to report.

Recommendations

user friendly, easy to implement, not a lot of training required.

 
 

Kambiz from PitaBreak
Specialty: Manufacturing

April 2016

April 2016

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

the product is very Dynamic, able to scale to our company size. Overall great product
I love the new features such as CoreHR.
the product is very user friendly
Customer service is friendly, timely and helpful.

Likes Least

the user manual is not as in depth as i would like.

Recommendations

make sure you list all your needs and wants in the system.

 
 

Jennifer from Extend-A-Family
Specialty: Non-Profit

April 2016

April 2016

Synerion - great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our rep was very accomodating and was very timely to help when we were stuck.

Likes Least

At first, we were afraid we were not going to get all the tools we needed, but it was all worked out and we are happy with the end product.

Recommendations

Good product for the price. Ease of use for first time users was good.

 
 

Carmen from Kuntz Electroplating inc
Specialty: Manufacturing

February 2016

February 2016

New Synerion users

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like that the forepersons can manage their employees. I like that they can see who is coming up for holidays.

Likes Least

What I like least about this product is that when you deviate from your usual page by mistake it is not clear how to return to your page. The title of the pages are not the same you have Time and Attendance on one page and Attendance Management on the side bar. I don't like how you have to pull up or down the page every time you log on, I wish it would stay the same when you logged off.

When booking a vacation day for salaried employees there should be a easier way to make adjustments after the fact to reflect an accurate vacation balance.

Recommendations

This software is great if your schedule always stays the same but can be challenging if you have a lot of schedule changes.

 
 

Maria from Sargent Aerospace Canada Inc.
Specialty: Manufacturing

January 2016

January 2016

Synerion - great product!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It does everything we need it to do. It's easy to follow and update.

Likes Least

nothing - it's perfect. we use it every day and it works great.

Recommendations

you need to invest the time to get the programming right and then it will work great.

 
 

Meaghan from Ritchie Feed & Seed Inc
Specialty: Manufacturing

December 2015

December 2015

Ritchie Feed & Seed Inc

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use. Clear. The reports look great. The scheduling will be very helpful for us

Likes Least

I haven't used the program enough to find anything that I do not like.

Recommendations

Make a list of everything you want your new program to do.

 
 

Iain from Furlani's Food Corporation
Specialty: Manufacturing

November 2015

November 2015

Excellent - exceeded expectations!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Aside from the great system functionality, the implementation phase was very smooth, and the on-going customer support is awesome.

Likes Least

An effective and easy-to-use Ad-Hoc Report Writer is lacking.

Recommendations

Be really clear on defining your "must have's" and "nice to have's". Go to current clients to see the systems in-action.

 
 
 
Showing 1-2 of 2

Danny from John Richard
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Synerion Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software has been fairly easy to use thus far and that is a big plus. The only thing that I'm not overly happy about is the fact that there is no software (as far as we have been told) that works with this so that we can keep our attendance tracking points system in place.

Pros

Easy to use.

Cons

There is no way to have a points system for attendance tracking.

Source: Capterra
 

Wendy from Wallenstein Feed & Supply Ltd

January 2017

January 2017

Night and Day Difference from Previous Vendor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are saving time and money by having a fully automated solution. Synerion was able to meet our complex rule requirements and we see a night and day difference from our previous experience with workforce management providers.

Source: Capterra