Allscripts Professional EHR Software


 

Allscripts Professional is a complete ambulatory care system for medical practices. Providers and their teams use the system for electronic health records (EHRs), e-prescribing, medical billing and patient scheduling. Allscripts has developed templates for a wide range of specialties, so the system is appealing to a variety of organizations. The user interface maps to physician workflows and the way that physicians think.

One of the most compelling aspects of the Allscripts Professional system is its connectivity. The system’s e-prescribing application integrates with more than 50,000 pharmacies. Meanwhile, Allscripts asserts that it connects to more laboratories than any other system on the market. Finally, the system offers a patient portal that allows patients to log in and access their records, appointments and billing.

Allscripts software is on the forefront of compliance with current ONC-ATCB certification requirements, and has achieved the requisite certifications. The company has also invested heavily in the security necessary to meet HIPAA requirements.

Recognizing that providers are seeking cost-effective solutions, the vendor has created a range of pricing options, including up-front licensing and financing solutions that spread payments over time.

 

Allscripts EHR - Patient manager
 
  • Allscripts EHR - Patient manager
    Patient manager
  • Allscripts EHR - Clinical reporting
    Clinical reporting
  • Allscripts EHR - Lab trends
    Lab trends
  • Allscripts EHR - Assessment and plan after recurring order
    Assessment and plan after recurring order
  • Allscripts EHR - AP referral letter
    AP referral letter
  • Allscripts EHR - Face sheet
    Face sheet
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000

56 Reviews of Allscripts EHR

 
Software Advice Reviews (50)
More Reviews (6)

Showing 1-20 of 50

from FASV, PC
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

Buyer Beware

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We are a small three doctor practice. Signed with Allscripts in 2013 as Bon Secours Hospital was contracting with them and offering to subsidize portion of cost. Three years of struggling with customer support issues ranging in downed system to billing disputes. Our bookkeeper hired in Jan 2016 contacted Allscripts in January & was told account was in good standing only to receive a notice in April 2016 that we owed "reopened invoices" in the amount of dollars. We continued to pay current invoices and disputed the amount until they provided us with an audited AR history of our account. They responded by putting our account on hold preventing us from doing business. We agreed to pay the disputed amount out of necessity in order to continue to see patients and generate income. They refused to provide us with an audited AR history of our account to review the charges only providing data in an excel spreadsheet. Additionally, one of our partners is leaving the practice due to life threatening health issues. Allscripts is refusing to let us out of the 2 years remaining on her license.

Advice to Others

Look elsewhere

 
 

from BSHSI
Specialty: Other specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Allscript a compare to Epic

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I am a Home Health RN and have experience with Inpatient oncology and ER prior. I have worked with both all scripts and epic. Both work well in the inpatient setting but I prefer all scripts in the home health setting. Allscripts has a better chronological tracking of notes and overall picture of the patient. Epic has you hopping around trying to compare previous visits/nursing notes. It is difficult as the pt condition is more complex.

 
 

from PMM
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

Not worth it

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This system has been a challenge from day one. We have had numerous problems with it and have not found customer services and/or tech support to be helpful in resolving issues. We have been charged for services that were not functional... a complete frustration.

Advice to Others

I would not recommend this system. We have used it for a number of years and have been very dissatisfied.

 
 

from Northern Michigan Laboratory
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

From the laboratories perspective.

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Allscripts touts connectivity as a strength. Of all the EHRs with which we connect, Allscripts takes the longest and at the highest cost. Hub technology from eClinicalWorks gets a interface up in two weeks at one tenth of the cost of an Allscripts point to point interface. It appears Allscripts views interfaces as a cash cow for them.

Advice to Others

Buy eClinicalWorks.

 
 

from Buckhead ENT
Specialty: Otolaryngology (ENT)

Business Manager

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Value for Money

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Likes Best

That it interfaces to our very outdated practice management system and I feel its very user friendly

Likes Least

There should be more customization for specialties

Recommendations

I feel like it is user friendly and there is so much that it can do. I have not worked on any other EHR systems so I have nothting else to compare it to,

 
 

from Ocala ENT
Specialty: Otolaryngology (ENT)

Complicated, but it works.

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N/A

Likes Best

It has many options. It can do lots of things. All of the pieces fit together and work nicely.

Likes Least

It's not customized for my specialty. It's all very generic. I wish there were pictures for ENT staging, etc.

Recommendations

If you need something general, this works. But if you need a custom EMR for your specialty, it may not be good for you.

 
 

from Ocala ENT
Specialty: Otolaryngology (ENT)

Powerful software

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Likes Best

It has great customization. Protocols, diagnoses, many things can be put together for ease of use.

Likes Least

Expensive! They have both monthly fees and a yearly maintenance, which can get very expensive.

Recommendations

Make sure you need something this powerful, to justify the expense.

 
 

from Tabitha Health Care Services
Specialty: Other specialty

Hospice Administrator

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N/A

Likes Best

the product has been around for quite awhile and when used as it was meant to be used, it works well. Need additional education on reports etc.

Likes Least

how long it takes to receive an answer back; not always timely. We did have an on-site visit and did ask some questions regarding the template for IDT and have not received the requested information. This meeting at least three months ago.

Recommendations

move past the sales team and really understand what the product has to offer

 
 

from Ocala ENT
Specialty: Otolaryngology (ENT)

Full service, Full price

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Likes Best

It is very powerful, customizable, and complete. It has all the bells and whistles.

Likes Least

Extremely expensive, at times big and cumbersome. Cost of ownership is crazy high.

Recommendations

If you need this kind of power, it's great. If you don't, save the money. Large groups only, it seems.

 
 

from Tabitha Hospice
Specialty: Other specialty

I have worked in the Allscripts Home Care for 5 years.

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Likes Best

I really do not like the product because it seems so antiquated. I feel that Allscripts does have the updated CMS changes needed.

Likes Least

It does not seem intuitive and requires the user to go through many screens to accomplish documentation of a visit or assessment.

Recommendations

We would like to have the program on a tablet that is able to meet all of the required documentation needed for CMS. I would also like to see the programs be more user friendly and intuitive.

 
 

from Long term
Specialty: Physical therapy / rehab

Review of Allscripts Homecare EHR

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Likes Best

The acquisition of the homecare component should bring Allscripts out of the hole and fill the gaps.

Likes Least

The sales Rep is obnoxious and has complete lack of follow up.

Recommendations

Make a punch list and get everything in writing. The allscripts rep makes false promises and does not follow through on what they sell you on.

 
 

from Revere Health
Specialty: Family medicine

Slow documentation with a lot of clicking

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N/A

Likes Best

I can accomplish the job. There is not much more I can comment on as I have used this EMR. I have used EPIC, Help 2, iCentra and others in the past too.

Likes Least

The system closes at 9 PM - our customers may still be checking in late and we are abruptly interrupted and cannot check them into the system.
Too much clicking - many functions do not work or fill in. Many templates do not allow for flexibility with constant billing problems when used. The system goes down fairly consistently on Saturdays from Friday night functions

Recommendations

Have more customer service and follow the Revere Health mission statement and allow patients to check in at 9 PM, since door close at 9 PM and many times patients are still waiting to Check in.

 
 

from Revere Health
Specialty: Family medicine

Family Practice Physician have used this EHR

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N/A

Likes Best

Good EMR for multispeciality groups, able to customize.

Likes Least

Only runs on old internet explorer version-seriously it's time for an upgrade searching for billing and procedure codes not user friendly

Recommendations

Will need to customize extensively to meet your needs, but does have that capability.

 
 

from Revere Health
Specialty: Allergy & immunology

The system of my dreams

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Likes Best

This product is user friendly and the company always creates updates based on our suggestions. This company really cares about our business and success.

Likes Least

I wish that they would schedule updates after our clinic closes at 9 pm. Sometimes updates interfere with our charting during business hours.

Recommendations

The benefits are amazing from this system. We all love it and couldn't imagine having a different system.

 
 

from Revere Health
Specialty: Cardiology

Amazing Program to Boost Your Success

Ease-of-use

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Likes Best

This product is so easy to use. It has an electronic prescribing function and saves our printer and physicians from taking the time to manually write or type out scripts.

Likes Least

There are occasional glitches when trying to put in medications and it takes around 30 seconds to find one medication. This can be frustrating sometimes if you have a lot of medications to put in.

Recommendations

Just try it out. You will be amazed! After only a few minutes, you can see how much better this EHR system is compared to its top competitors.

 
 

from Revere Health
Specialty: Family medicine

The good outweighs the bad

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Likes Best

This product has a good visual field and is easy to see and navigate around.

Likes Least

Trying to put in pt histories can be slow for the computer to jump between the history tab. This is manageable compared to the benefits.

Recommendations

This product is down to earth and easy to navigate through.

 
 

from Revere Health
Specialty: Family medicine

Allscripts

Ease-of-use

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N/A

Likes Best

I like how we are able to change templates to our needs. I also like the tasking capabilities.

Likes Least

I wish the immunization schedule would give a flag of which immunizations are due or past due.

Recommendations

I overall like this product. I have previously used NextGen. It was similar enough that the transitation was smooth.

 
 

from Revere Health
Specialty: Family medicine

Not too shabby

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N/A

Likes Best

It does a pretty good job keeping all pertinent information within a few clicks of a mouse.

Likes Least

It can be time consuming to set up all your favorite lists in the system.

Recommendations

I can't really think of anything specific, as it does what it is needed to do.

 
 

from Revere health
Specialty: Other specialty

Happy with the product

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Likes Best

Our Reps are awesome, so responsive. I also like to be able to customize templates

Likes Least

Their invoices are a mess. We recently got a invoice from 2014...2 years later!

Recommendations

Make sure you understand everything and implement all best practices from the beginning

 
 

from COASTAL CAROLIONA FAMILY PRACTICE
Specialty: Family medicine

DISAPPOINTED

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Likes Best

I DON'T KNOW WHAT TO SAY:( IT HAS BEEN A VERY LONG 30 PLUS YEARS WITH ALLSCRIPTS( MEDIC/MYSIS). WE LOVED THE PRODUCTS WHEN THEY WERE MEDIC. GREAT CUSTOMER SUPPORT AT THAT TIME.

Likes Least

CUMBERSOME, LACK OF PRODUCT SUPPORT IN A TIMELY FASHION, VERY EXPENSIVE. I HAVE BEEN TRYING TO GET SOMEONE TO SPEAK WITH ME ABOUT THE CLOUD BASED PRODUCT. NO ONE WILL RESPOND.

Recommendations

PLEASE CHECK OUT ALL THE PRODUCTS AVAILABLE. WE HAVE BEEN WITH FOR ALMOST 35 YEARS. THERE ARE MUCH BETTER PRODUCTS OUT THERE TODAY.

 
 
 
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