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Allscripts Professional EHR Software
 | 11 Reviews (2.6/5) |
Allscripts has emerged as perhaps the largest ambulatory care software provider. The company offers a range of systems for different clinical and business applications, specialties and size of organization.
Allscripts Professional is a complete ambulatory care system for medical practices. Providers and their teams use the system for electronic health records, e-prescribing, medical billing and patient scheduling. The company has developed templates for a wide range of specialties, so the system is appealing to a range of organizations. The company’s developers have emphasized that the user interface maps to physician workflows and the way that physicians think.
One of the most compelling aspects of the Allscripts Professional system is its connectivity. The system’s e-prescribing applications integrates with more than 50,000 pharmacies. Meanwhile, the company asserts that it connects to more laboratories than any other system on the market. Finally, the system offers a patient portal that allows patients to log in and access their records, appointments and billing.
Allscripts software is on the forefront of compliance with current ONC-ATCB certification requirements and has achieved the requisite certifications. The company has also invested heavily in the security required to meet HIPAA requirements.
Recognizing that providers are seeking cost-effective solutions, the vendor has created a range of Allscripts EHR pricing options, including up-front licensing and financing solutions that spread payments over time.
As a market leader, the Allscripts system should be evaluated by most physicians practices.
Recent News
With studies showing that 27% of physicians own an iPad or tablet device, industry-leading EMR vendors are trying to keep up with the demand for mobile medical technology. The new Allscripts mobile app, called Wand, extends the functionality of physicians’ Allscripts electronic medical records to iPad devices. Released on April 5, 2012, Wand delivers mobile access to some of the most frequently used features of the Allscripts solution. Clinicians have the ability to view patient information, including medications and results, review appointment times, prescribe medication and more.
On March 1, 2012, the company launched an integrated diabetes management system to increase patient-physician engagement in the field. Using the MyCareTeam application along with Allscripts EHR, patients and doctors can collaborate and manage diabetes during and between office visits. Patients can track diabetes information and electronically submit that data to physicians via the app, thereby increasing diabetes management for the patient and patient-doctor communication.
Allscripts is also committed to helping healthcare organizations succeed during payment reform. On May 9, 2011, the vendor announced a partnership with Humedica to enhance its analytics solution, giving physicians and healthcare providers better insight into quality and cost of care and provider performance.
To see what physicians and healthcare providers are saying about the solution, read the Allscripts reviews below.
11 Reviews of Allscripts EHR
The patient portal is nice. The billing end is probably one of the best in the industry, with A++ reports.
I have had PRO since the beginning. Support definitely needs a tweak, but having one staff member (not an MD) immersed in the EHR will help tremendously.
I am helping a friend implement the system now, and am taking a one by one approach for two reasons - everyone learns on a different curve, and needs different levels of attention; and each person who becomes proficient with the EMR will be a source for the next one learning it.
Originally, the implementation took 2 weeks. I spent 6 hours with the guy, then asked questions as I went along. I had him spend most of his time with the nurses and front office.
Within 6 months, there was a clear difference in the office. We got down to 1.1 FTEs, and no paper!!
We attested to Meaningful Use in 2011 and are still being trailed by an audit because there was not branding on any of the reports generated from the system. I have placed many calls to try to get a letter on Allscripts letter head that proves that we actually were using the Allscripts Pro version 9.2 when attestation was done in October of 2011. It has been 5 days and 10 phone calls later and I cannot get anyone to call me back.
Allscripts big selling point in 2010 and after was their capability to attest to Meaningful Use but, they have no support for you once you have attested using their product that can prove their product was used and what version was used at the time of attestation. I am very frustrated with this company but being in the middle of attestation for Meaningful Use I feel I have to hang in there with this product until after 2015 when we will have completed all attestation that will be rewarded monetarily.
The system itself is difficult to use and you constantly feel as if you are missing patient information. In order to pull up a result you have to scroll through every lab ever ordered, every image ever scanned in, and every note put in. The scroll function frequently jumps to the next view so you are never sure you actually reviewed the entire document. Radiology reports and labs do not show up in the patient's note unless you manually enter the results/report. The obstetric add on (mom-docs) does not communicate with allscripts and all labs/ultrasounds/communications have to be entered manually. Once entered they are easily altered if you accidentally hit the scroll wheel on your mouse, so you never feel confident of your patient information.
In order to review a lab or send a prescription there is a minimum of three clicks you have to press confirming unnecessary information such as diagnosis and linked visit. The lab/prescription is not attached to the note so the clicks seem unnecessary. At the end of the day you are worried you missed something like Rh status, an abnormal lab or that your note may or may not have been saved and may or may not be in the correct patients chart. We have now had this system for six months and these issues have not been addressed.
We have exam and history templates to cover most of the common types of visits for both new and established patients. We have templates for reporting tests, generating letters to patients, and referring providers. These can be developed in the office without needing support from Allscripts. I do not have experience with the meaningful use tools yet, and need some training before I will feel comfortable with the reporting capabilities. We are able to train new staff to use the EHR quite rapidly. Customer support, when needed, has been satisfactory.
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