Allscripts Professional EHR Software


 

Allscripts Professional is a complete ambulatory care system for medical practices. Providers and their teams use the system for electronic health records (EHRs), e-prescribing, medical billing and patient scheduling. Allscripts has developed templates for a wide range of specialties, so the system is appealing to a variety of organizations. The user interface maps to physician workflows and the way that physicians think.

One of the most compelling aspects of the Allscripts Professional system is its connectivity. The system’s e-prescribing application integrates with more than 50,000 pharmacies. Meanwhile, Allscripts asserts that it connects to more laboratories than any other system on the market. Finally, the system offers a patient portal that allows patients to log in and access their records, appointments and billing.

Allscripts software is on the forefront of compliance with current ONC-ATCB certification requirements, and has achieved the requisite certifications. The company has also invested heavily in the security necessary to meet HIPAA requirements.

Recognizing that providers are seeking cost-effective solutions, the vendor has created a range of pricing options, including up-front licensing and financing solutions that spread payments over time.

 

Allscripts EHR - Patient manager
 
  • Allscripts EHR - Patient manager
    Patient manager
  • Allscripts EHR - Clinical reporting
    Clinical reporting
  • Allscripts EHR - Lab trends
    Lab trends
  • Allscripts EHR - Assessment and plan after recurring order
    Assessment and plan after recurring order
  • Allscripts EHR - AP referral letter
    AP referral letter
  • Allscripts EHR - Face sheet
    Face sheet
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000

46 Reviews of Allscripts EHR

Showing 1-20 of 46

 

from Buckhead ENT
Specialty: Otolaryngology (ENT)
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Business Manager

Ease-of-use

Functionality

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Customer Support

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Likes Best

That it interfaces to our very outdated practice management system and I feel its very user friendly

Likes Least

There should be more customization for specialties

Recommendations

I feel like it is user friendly and there is so much that it can do. I have not worked on any other EHR systems so I have nothting else to compare it to,

 

from Ocala ENT
Specialty: Otolaryngology (ENT)
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Complicated, but it works.

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N/A

Likes Best

It has many options. It can do lots of things. All of the pieces fit together and work nicely.

Likes Least

It's not customized for my specialty. It's all very generic. I wish there were pictures for ENT staging, etc.

Recommendations

If you need something general, this works. But if you need a custom EMR for your specialty, it may not be good for you.

 

from Ocala ENT
Specialty: Otolaryngology (ENT)
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Powerful software

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It has great customization. Protocols, diagnoses, many things can be put together for ease of use.

Likes Least

Expensive! They have both monthly fees and a yearly maintenance, which can get very expensive.

Recommendations

Make sure you need something this powerful, to justify the expense.

 

from Tabitha Health Care Services
Specialty: Other specialty
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Hospice Administrator

Ease-of-use

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N/A

Likes Best

the product has been around for quite awhile and when used as it was meant to be used, it works well. Need additional education on reports etc.

Likes Least

how long it takes to receive an answer back; not always timely. We did have an on-site visit and did ask some questions regarding the template for IDT and have not received the requested information. This meeting at least three months ago.

Recommendations

move past the sales team and really understand what the product has to offer

 

from Ocala ENT
Specialty: Otolaryngology (ENT)
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Full service, Full price

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Likes Best

It is very powerful, customizable, and complete. It has all the bells and whistles.

Likes Least

Extremely expensive, at times big and cumbersome. Cost of ownership is crazy high.

Recommendations

If you need this kind of power, it's great. If you don't, save the money. Large groups only, it seems.

 

from Tabitha Hospice
Specialty: Other specialty
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I have worked in the Allscripts Home Care for 5 years.

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Likes Best

I really do not like the product because it seems so antiquated. I feel that Allscripts does have the updated CMS changes needed.

Likes Least

It does not seem intuitive and requires the user to go through many screens to accomplish documentation of a visit or assessment.

Recommendations

We would like to have the program on a tablet that is able to meet all of the required documentation needed for CMS. I would also like to see the programs be more user friendly and intuitive.

 

from Long term
Specialty: Physical therapy / rehab
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Review of Allscripts Homecare EHR

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Likes Best

The acquisition of the homecare component should bring Allscripts out of the hole and fill the gaps.

Likes Least

The sales Rep is obnoxious and has complete lack of follow up.

Recommendations

Make a punch list and get everything in writing. The allscripts rep makes false promises and does not follow through on what they sell you on.

 

from Revere Health
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Slow documentation with a lot of clicking

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Likes Best

I can accomplish the job. There is not much more I can comment on as I have used this EMR. I have used EPIC, Help 2, iCentra and others in the past too.

Likes Least

The system closes at 9 PM - our customers may still be checking in late and we are abruptly interrupted and cannot check them into the system.
Too much clicking - many functions do not work or fill in. Many templates do not allow for flexibility with constant billing problems when used. The system goes down fairly consistently on Saturdays from Friday night functions

Recommendations

Have more customer service and follow the Revere Health mission statement and allow patients to check in at 9 PM, since door close at 9 PM and many times patients are still waiting to Check in.

 

from Revere Health
Specialty: Family medicine
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Family Practice Physician have used this EHR

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N/A

Likes Best

Good EMR for multispeciality groups, able to customize.

Likes Least

Only runs on old internet explorer version-seriously it's time for an upgrade searching for billing and procedure codes not user friendly

Recommendations

Will need to customize extensively to meet your needs, but does have that capability.

 

from Revere Health
Specialty: Allergy & immunology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

The system of my dreams

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Functionality

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Customer Support

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Likes Best

This product is user friendly and the company always creates updates based on our suggestions. This company really cares about our business and success.

Likes Least

I wish that they would schedule updates after our clinic closes at 9 pm. Sometimes updates interfere with our charting during business hours.

Recommendations

The benefits are amazing from this system. We all love it and couldn't imagine having a different system.

 

from Revere Health
Specialty: Cardiology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Amazing Program to Boost Your Success

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

This product is so easy to use. It has an electronic prescribing function and saves our printer and physicians from taking the time to manually write or type out scripts.

Likes Least

There are occasional glitches when trying to put in medications and it takes around 30 seconds to find one medication. This can be frustrating sometimes if you have a lot of medications to put in.

Recommendations

Just try it out. You will be amazed! After only a few minutes, you can see how much better this EHR system is compared to its top competitors.

 

from Revere Health
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

The good outweighs the bad

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

This product has a good visual field and is easy to see and navigate around.

Likes Least

Trying to put in pt histories can be slow for the computer to jump between the history tab. This is manageable compared to the benefits.

Recommendations

This product is down to earth and easy to navigate through.

 

from Revere Health
Specialty: Family medicine
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Allscripts

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

I like how we are able to change templates to our needs. I also like the tasking capabilities.

Likes Least

I wish the immunization schedule would give a flag of which immunizations are due or past due.

Recommendations

I overall like this product. I have previously used NextGen. It was similar enough that the transitation was smooth.

 

from Revere Health
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Not too shabby

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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N/A

Likes Best

It does a pretty good job keeping all pertinent information within a few clicks of a mouse.

Likes Least

It can be time consuming to set up all your favorite lists in the system.

Recommendations

I can't really think of anything specific, as it does what it is needed to do.

 

from Revere health
Specialty: Other specialty
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Happy with the product

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Our Reps are awesome, so responsive. I also like to be able to customize templates

Likes Least

Their invoices are a mess. We recently got a invoice from 2014...2 years later!

Recommendations

Make sure you understand everything and implement all best practices from the beginning

 

from COASTAL CAROLIONA FAMILY PRACTICE
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

DISAPPOINTED

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Likes Best

I DON'T KNOW WHAT TO SAY:( IT HAS BEEN A VERY LONG 30 PLUS YEARS WITH ALLSCRIPTS( MEDIC/MYSIS). WE LOVED THE PRODUCTS WHEN THEY WERE MEDIC. GREAT CUSTOMER SUPPORT AT THAT TIME.

Likes Least

CUMBERSOME, LACK OF PRODUCT SUPPORT IN A TIMELY FASHION, VERY EXPENSIVE. I HAVE BEEN TRYING TO GET SOMEONE TO SPEAK WITH ME ABOUT THE CLOUD BASED PRODUCT. NO ONE WILL RESPOND.

Recommendations

PLEASE CHECK OUT ALL THE PRODUCTS AVAILABLE. WE HAVE BEEN WITH FOR ALMOST 35 YEARS. THERE ARE MUCH BETTER PRODUCTS OUT THERE TODAY.

 

from Cornerstone VNA
Specialty: Other specialty
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Allscripts helps improve efficiency and documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Functionality
Product Quality
Quality
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Likes Best

The integration and intuitiveness to drive quality patient care

Likes Least

work around. releases that do not function as expected

Recommendations

Use the entire system available for the most efficiency

 

from Revere Health
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Look no further for an easy to use system!

Ease-of-use

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Product Quality

Customer Support

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Product Quality
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Support
Likes Best

This product is always updating and changing for the better. The system is easy to use and the support team is amazing at helping to work out any glitches.

Likes Least

It can sometimes take a a little bit of time for them to turn your feedback into updates but overall it's worth it.

Recommendations

This system has something for everyone. It met every single requirement across all our clinic staff (MDs, PAs, MAs, front desk.)

 

from Benjamin Rose Institute on Aging
Specialty: Other specialty
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Good product, support somewhat weak

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Product Quality

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Likes Best

The product is very robust. There are many good features with the product. It is a stable product. We've not experienced any major issues or problems when upgrading to newer versions. Product is fairly user friendly.

Likes Least

At this time I would have to say it is support. Not all of the support is lacking, it depends on the module in which you are needing support. Support seems to be broken down by teams. One of the teams seems to be weaker than the rest. I currently have a support call that has been open since November. I've tried several different avenues of getting this problem resolved but still have not had success. There seems to be no easy way to get to management to report these issues either. I think perhaps it may be growing pains. I've worked with Allscripts since 2007. It didn't used to be this way. It seems as though since their phone system has become more automated and support has expanded to include staff outside of the country the quality is lacking.

Recommendations

The product is good. Make sure to review all the areas that are important to you. Make sure to have a candid conversation about support.

 

from Kirk & Associates, LLC
Specialty: Billing services
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Allscripts Review

Ease-of-use

Functionality

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N/A

Likes Best

I like all the functionalities of Allscripts and it does allow us to access a lot of information

Likes Least

The lack of custom reporting available and we do not have access to all the information we need because it is the cloud version, pricey

Recommendations

Allscripts does have a lot of functionality, but it can be pricey

 
 
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