Allscripts Professional EHR Software


 

Allscripts Professional EHR is a solution for small to midsize physician practices. Professional works in accountable care organizations (ACO), patient-centered medical homes and federally-qualified health centers. 

Professional EHR tracks the history of what care providers have given in previous treatments and can repeat when applicable. Users will receive patient care suggestions based on patient specifics like age and symptoms. Caregivers can then filter their lists for diagnosis and plans based on their individual preference. SIGs for smart list medications will also be auto-populated based on patient specifics like age.

Professional EHR can sort views on the face sheet based on user preference. These views include a duplicate diagnosis view that groups identical diagnosis codes in one view, a problem category view that groups diagnosis codes into like categories and a specialty-specific problem view that groups diagnosis codes into categories relating to specialties identified in caregiver options.

 

Allscripts EHR - Patient manager
 
  • Allscripts EHR - Patient manager
    Patient manager
  • Allscripts EHR - Clinical reporting
    Clinical reporting
  • Allscripts EHR - Lab trends
    Lab trends
  • Allscripts EHR - Assessment and plan after recurring order
    Assessment and plan after recurring order
  • Allscripts EHR - AP referral letter
    AP referral letter
  • Allscripts EHR - Face sheet
    Face sheet
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000

72 Reviews of Allscripts EHR

 

Start your review of Allscripts EHR

Click to start
http://www.softwareadvice.com/medical/allscripts-ehr-review/
Software Advice Reviews (65)
More Reviews (7)

Showing 1-20 of 65

Pam from Greenville Health Care Center
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Our expenses for a small medical practice were out of control with Allscripts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There is nothing that I liked about the company. I pay the bills for our company and every month I had no idea what I was paying for.

Cons

There is a long term cost for literally everything you want to do or change. Their contracts are so lawyered up they are impossible to get out of. We just terminated our service and we have struggled through with them since 2008. They were our first EHR company. They have now sent me my billing information through 2026. I left a voicemail Monday which as of yesterday afternoon had not been returned. I sent an additional email yesterday in regards to the bill which has not been answered. I also left my cell number since I would be out of the office and so far no word from anyone to discuss our bill. My practice is closing and opening up under a new name and tax ID. Not sure how to handle their bills for the next 9 years.

 
 

Amy from a
Specialty: Hospital
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

Please use another product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The support I have received on technical issues is by far the worst I have ever experienced. Our issues are possibly stretched out over days to weeks. I submit our cases for support and most of the time I do not hear anything back that someone is looking at our case for days - sometimes I hear back the next day. We ask for guidance on server refreshes and they send us an out of date manual if we hear back. I have expressed our deep concerns when we experience down times due to lack of direction from the vendor. We had a down test environment for over 4 weeks and we had to reach out to another contact to get the issues resolved. I begged for documentation on what the fix was, and I have never heard back. We need to perform another refresh and are guaranteed to run into the same issues again. This is unacceptable as a company to offer this level of support to a paying customer.
The company also only connects to your environment through SecureLink, a gateway that is usually non conforming to any sized organization's IT Security policies and preferences. They will not work with you on this issue either. I have not had a good experience with this company at the last 2 organizations I have worked that used Allscripts. This is my single point of contention in my job duties.

Pros

The product offers an ease of use for our end users.

Cons

Everything.
The customer support is horrendous.
The company's connectivity.

 
 

Scott from Surgical Associates of North Texas
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Are you kidding me?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Run away from this company as fast as you can before they hook you and apparently never let you go!!!

Pros

Absolutely nothing. There really was never anything that was good. The only reason I stayed with them as long as I did was the initial investment in both time and money was such that I felt obligated to keep it.

Cons

Don't know where to begin. Was a user for several (5-6) years. Got so frustrated with the constant "upgrades" that did nothing but erase all of the templates that I'd already spent hours compiling. Trying to reach customer service was a joke. Finally saw the light and switched. I now get EMR and office management/billing support for less than half of what Allscripts was charging me annually.
The only problem is that I ended my Allscripts subscription in 2013 and am still getting bills. Got one again today which is what prompted me to go seek out somewhere to post a review for services June 2017 thru June 2018. Again, this is after I terminated service with them in 2013. Pretty fair example of how on top of things they were when I was actually using there services.

 
 

Nancy from Smaldore Family Practice Associates
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Worst Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would not recommend this product.

Cons

Constantly get errors and system down time. Some of the diagnoses descriptions do not match the ICD-10 book. We recently had an EHR upgrade and the following day after the upgrade, out system was down. Found out that the did not test before initiating the upgrade to clients.

 
 

Baldemar from Baldemar Covarrubias
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I wish it was a faster EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lab and X-ray interfaces work as expected
The H&P format is appears good.
Support is fast for critical issues but a little slow for other problems

Cons

It takes too many clicks to finish a note and dragon speaking is not part of EHR but can be added.

 
 

anna from Michael C. Kushlan
Specialty: Gastroenterology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Expensive and not flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy lay out and easy to use. it has all the aspects of EHR like eRx, faxing, internal communications.

Cons

If you want support for your equipment, you have to purchase all hardware and software through them at 3 times the cost. We were trying to upgrade and their estimate included "education and training" for 3 years. When I asked to have it either removed or brought down to 1 year since we won't need it, they refused because it's what they think is best for us. Their monthly maintenance fees are very high and any updates I can't do myself, I have to pay extra to them. We were looking to switch to cloud based version but their fee is so high which didn't work for us either. In other words, once they got you and you are stuck with them, anything you want to do will cost you a fortune.

 
 

Samy from Covina arthritis
Specialty: Rheumatology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Biggest mistake, we did in our life

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please , do not think about
Do not ruin your life , your patients and your sanity over it.
Inspite it is very expensive but changing software is not easy.

Pros

EHR with horrible customer support
I do not like anything about it.
May be email intergration .
They return the call same day but useless

Cons

8 months ago, we are getting multiple errors during the day, that paralyzed the computer and we have to restart the computer again that may take up to 10-15 minutes and sometimes more. Imagine this can happen 10-20 times per day which lead us to finish charting at midnight every day. Very frustrating
We are contacting our attorney

 
 

Gary from Gary Drillings MD PA
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lack of customer service and a multitude of issues including connectivity and third party vendors make this very difficult to recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The turnover within the company makes it difficult to establish a relationship with anyone if there is an issue. Routine failures in connectivity and lack of timely support create severe difficulty with work flow and patient care.

Pros

I have been using it for 7 years so familiarity is about the only saving grace at this point. It is a certified ehr vendor.

Cons

see review title. Follow My health portal was unusable. Third party vendors for additional add ons available for additional fees. I have been told that I will need to pay them for access to my patient records should I desire to switch to another vendor or retire.

 
 

Teresa from Parkway Medical Group, PC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Unable to Fix Problems in a timely manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not happy with the Allscripts System. Have been with company 16 years, started with Tiger then Allscripts Myway, now Allscripts Pro. Unable to get problems resolved in a timely manner. Problems understanding the customer service, overall language barrow. Ask when to call in (Have you check the Allscripts Port for the answer first before call customer service) We are a busy 4 physicians office and don't have time to search for the answer to our problems) We need an answer so we can continue on with our daily duties.

Pros

Displays nicely, user friendly for the most part, easy to navigate, Doctors like having the dragon.

Cons

Problems with e-Prescribe, allowing the physician to free text diagnosis, doesn't show social security numbers (which would be very helpful for the referral clerks), If correction needs to be made in PM the corrections do not cross over to EHR, so you have to go in and do an addendum

 
 

Amber from Iowa ENT
Specialty: Otolaryngology (ENT)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

WORST.EHR/EMR.EVER!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is so ancient. Not sure how they can say they are one of the best or leading in EHR?? Complete lie! Has any of the faculty or developers of this company ever seen any other EHR?? I'm guessing not. Maybe they should see some other EHRs or have experienced providers help them! You also get nickel and dimed on everything even when you pay majors dollars to have the program and have to continue to pay for services, monthly fees, and for every upgrade and added the feature. Their customer support is horrible because half the people don't know what they are doing.

Pros

Nothing. Well I guess I'm supposed to pretend that I like something to move forward, but I honestly cannot!

Cons

Everything from the layout, templates, workflow, e-scribing, how only one person can be in the note and you have to steal it or take it over in order to do your part. I can't even create a note on someone I saw last week because another provider had two charts open on this patient that needed to be finished. AND...I can't even view any of these open notes either even when I am following up on this patient and need to see some things. You have to enter each prescription and send separately. The search buttons for diagnosis, procedures, test, education is horrible. You need to be able to find one thing with multiple names medical and layman, most commonly used. The nurses should be able to put in their vitals and go into medication, history, social, family, etc.....at the same time I getting into the HPI, exam, diagnoses and plan. I should be able to see the entire note, every section, on one page so I don't have to do a tone of clicking to try and see everything. I want to see the entire note. I should also be able to see problem list, medications, and other things off to one side. If someone is trying to open a section I am in it just needs to let them know by saying "so and so is in this section right now do you really need to take it over as it wouldn't save anything." This was helpful with the last EMR I had at my last job as I could even ask the person it said was on if they could get out of the section if I needed them too. When you have a template, you should be able to select something, but still alter it. For eg. if you choose one of the already made master list options you can't even put anything before or after or in between the sentence. Even when entering days or weeks to some of these sections you should be able to free text and even put 2-3 weeks or whatever you need to put in there. It should be very easy to make templates and edit things. Have any of these developers ever went into a medical office to even see how busy and complicated it is. It needs so much work. It is SOO old school!! I seriously am so frustrated, I can't even understand how this business is still successful?? I'm honestly going to spread the word on this program as it is the worst investment ever. Also when running reports it doesn't capture everything. Also isn't very helpful for meaningful use.

 
 

Rebecca from Fredericksburg Clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Unhappy with Allscripts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a nightmare. "Allscripts is not user-friendly, updates that allow for monitoring of data gouge us (but are a requirement of future reimbursement) and support is slow to respond to problems. When we notify them a common response is "it is a known problem". That is not at all reassuring.

Pros

E-prescribing

Cons

Everything else

Advice to Others

Stay far away from this product. Not only will it drag you down but it is almost impossible to get out.

 
 

Dennis from OMC Women Health Care
Specialty: Ob Gyn / women's health
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Inflexible system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Does not accept different file types (PDF, Jpeg) to be imported into the encounter. Too many clinics to accomplish simple tasks. Not Intuitive. Does not allowed to open multiple windows. Free text entry limited: No formatting, limited character entry.

Pros

Nothing

Cons

Inflexible.

Advice to Others

Look elsewhere.

 
 

Jim from Foot & ankle Clinic
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Run don't walk away from this garbage product!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Awful! The server is constantly down. The customer service takes 3-4 hours to resolve complaints. The representative they assigned to help us because of our constant issues does not return texts or phone calls. There are constant errors once inside the software (that is once in a blue moon when you could actually sign in). The fees continue at monumental cost once the software is paid off. I'm hiring an attorney. Did I mention it is awful?

Pros

It allows you to integrate faxes from outside sources. That's about it.

Cons

See above review. Don't waste your money or your sanity!

Advice to Others

Absolute contraindication! Death will ensue if a practice is mixed with this product!

 
 

Howard from Dearborn family clinic p.c.
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Allscripts very dissatisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So expensive they do not keep up they have made me loose a fortune and they do nothing about my loss in income

Pros

The notes are good they have some good people

Cons

It's slow and we get kicked out

Advice to Others

Check out e clinical and epic

 
 

subodh from private practice
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Allscripts poor customer service and poor professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All scripts takes advantage of doctors by getting them on 5 year contract and not giving the support to get the work done. Sending invoices which are not related and not having the professionalism to say sorry and correct the mistake. Fragmented service ie sending to different departments then taking care of the issue. I would be surprised if this EMR will make in in next 10 years. Those who have it review your contracts and find options.

Pros

It is Electronic Medical Record

Cons

It will a short term EMR as you will get a new one or retire prematurely due to frustation of dealing with it

Advice to Others

Please use a EMR which has easy out and give you data without charging too much

 
 

Nancy from FASV, PC
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Buyer Beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small three doctor practice. Signed with Allscripts in 2013 as Bon Secours Hospital was contracting with them and offering to subsidize portion of cost. Three years of struggling with customer support issues ranging in downed system to billing disputes. Our bookkeeper hired in Jan 2016 contacted Allscripts in January & was told account was in good standing only to receive a notice in April 2016 that we owed "reopened invoices" in the amount of dollars. We continued to pay current invoices and disputed the amount until they provided us with an audited AR history of our account. They responded by putting our account on hold preventing us from doing business. We agreed to pay the disputed amount out of necessity in order to continue to see patients and generate income. They refused to provide us with an audited AR history of our account to review the charges only providing data in an excel spreadsheet. Additionally, one of our partners is leaving the practice due to life threatening health issues. Allscripts is refusing to let us out of the 2 years remaining on her license.

Cons

They are too big and too impersonal. Impossible to reach out to someone higher up in the company if you are having issues with any department whether it be accounting or contracts. We are still in shock that they had/have the capability to prevent us from conducting business due to legitimate dispute even though we continued to pay them. They can and will prevent access to your records unless you comply with them.

Advice to Others

Look elsewhere

 
 

C from BSHSI
Specialty: Other specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Allscript a compare to Epic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a Home Health RN and have experience with Inpatient oncology and ER prior. I have worked with both all scripts and epic. Both work well in the inpatient setting but I prefer all scripts in the home health setting. Allscripts has a better chronological tracking of notes and overall picture of the patient. Epic has you hopping around trying to compare previous visits/nursing notes. It is difficult as the pt condition is more complex.

 
 

Andrea from PMM
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Not worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system has been a challenge from day one. We have had numerous problems with it and have not found customer services and/or tech support to be helpful in resolving issues. We have been charged for services that were not functional... a complete frustration.

Advice to Others

I would not recommend this system. We have used it for a number of years and have been very dissatisfied.

 
 

Dick from Northern Michigan Laboratory
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

From the laboratories perspective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Allscripts touts connectivity as a strength. Of all the EHRs with which we connect, Allscripts takes the longest and at the highest cost. Hub technology from eClinicalWorks gets a interface up in two weeks at one tenth of the cost of an Allscripts point to point interface. It appears Allscripts views interfaces as a cash cow for them.

Cons

Connectivity
Difficulty creating and maintaining lab order catalog.

Advice to Others

Buy eClinicalWorks.

 
 

Kathy from Buckhead ENT
Specialty: Otolaryngology (ENT)

August 2016

August 2016

Business Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

That it interfaces to our very outdated practice management system and I feel its very user friendly

Likes Least

There should be more customization for specialties

Recommendations

I feel like it is user friendly and there is so much that it can do. I have not worked on any other EHR systems so I have nothting else to compare it to,

 
 
 
Write a Review
Showing 1-7 of 7

Scott from Surgical Associates of North Texas
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

My experience could not be any worse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Major headaches and a ton of ridiculous bills for no service.

Cons

Constant "upgrades" that didn't do anything to improve productivity, only made it more difficult to complete my daily work. Customer support was terrible. Biggest drawback, now in hindsight, is how incredibly expensive it is. We started with them early when there weren't many options. I'd keep hearing from other docs how much they were paying for their EMR's and be thinking "no way, they must not have what we've got". Turns out, I was the one being had. I now spend less than half of what Allscripts charged me, and get office management and billing support as well. I have trouble understanding how they are still in business with their model.

Source: Capterra
 

Warren from Pharmaceuticals
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Terrible software, terrible company and trapped due to 7 year contract!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None....only a practice in debt......................................................................................................................

Pros

You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

Cons

high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

Source: Capterra
 

jeffrey from broadlands family practice

July 2012

July 2012

helpful comments?

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I think this is good product that is adaptable to vareity of ways providers think about patient care. I know it is a struggle to adapt to every different way that providers provide care. Need to focus on support and undertanding the issue and not tryin to run down a checklist, need to have better assistance with updates and new features on the product to make sure all clients are using the product to its fullest.

Pros

Easy to use and teach
very adaptable to a user with respect to ros/PE/short lists

Cons

can be clunky to use and run reports out of
sometime not intuitive on how to use (see labs set up and catalogs). Teaching, videos, ongoing help with understanding the product with new releases and when new services are offered

Source: Capterra
 

Jennifer from Medical Associates

July 2012

July 2012

Can be better

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is over all a great product it just needs some user-friendliness.

Pros

It has a lot of functionality, a lot can be done and documentation can be followed and found easily.

Cons

It is hard to customize templates and work with output manager. Some of the way to handle entering results could be made easier. It lacks the medical use side. I think that maybe actual users should be part of the design since we understand the actual use of the program. Documenting should be made easier and ways to fix within the system should be eaxsier as well.

Source: Capterra
 

Carolyn from Chapel Hill Internal Medicine

July 2012

July 2012

Pro EHR Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

More user friendly documentation on how to use features in PDF form as opposed to webinars or web videos. I would love to see a library of "how to" documents on all the various modules for customizing and building templates, etc. The things the "super users" need to know in order to customize the EHR as well as train other employees.

Pros

Easy to use, does not take a lot of training for providers. Good tech support.

Cons

Harder modules are more difficult to master, such as the Output Manager, clinical customization module, reporting module, mapping of LOINC codes in lab catalog, creating custom reports.

Source: Capterra
 

Beverly from Burton Creek Rural Clinic

July 2012

July 2012

Pro EHR Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend the product to other users, but warn them of some of the support issues. We've only had one instance of an urgent ticket that took what we deemed too long to solve.

Pros

It is a fairly easy product to use once you get through training and figure it out. Makes our life easier when it works properly.

Cons

Sometimes when things go wrong it takes a while to get someone to work your support. I have a couple of support tickets open currently that have been open for several months.

Source: Capterra
 

Evonn from Medical & Surgical Clinic of Magee

July 2012

July 2012

Allscripts Professional

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would not recommend this system to a new clinic at this time. I wish I could switch to another system.

Pros

It works to keep medical records in one place.

Cons

Reporting and OB Records are useless. You cannot easily retrieve meaningful reports. I have been working with support for 6 months to just try and retrieve certain lab and radiology reports. It is not user friendly for multiple practices. Support is terrible even if you get someone you can understand which is rare due to the language barrier. It is not easy to document using information from a previous visit. There are always bugs and I am tired of hearing "that case is with development". I am tired of training support on the system. They should be training me. Output manager is too complicated. Currently my function access does not perform as it should. Too many bugs in this system.

Source: Capterra