ChartLogic EHR Suite


 

ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other complex areas of medicine.

ChartLogic EMR (electronic medical record) is designed to understand user workflow, specialty and personal preferences. The solution offers electronic charting capabilities that allow medical practitioners to view patient notes, medical history, referral letters and diagnosis codes on a single screen.

ChartLogic PM (practice management) helps in managing the administrative activities which include registration and scheduling, eligibility and verification, claims, billings and collections, user dashboards and reports. The module also integrates with ChartLogic EMR.

ChartLogic RCM (revenue cycle management) enables users to optimize financial performance. The solution manages the payer mix, case volumes and denials and disputes on a regular basis. ChartLogic also takes care of the claims continuum and provides practice staff access to detailed financial data.

 

ChartLogic EHR Suite - Patient Search
 
  • ChartLogic EHR Suite - Patient Search
    Patient Search
  • ChartLogic EHR Suite - Patient Prescription Summary
    Patient Prescription Summary
  • ChartLogic EHR Suite - Connect Dashboard
    Connect Dashboard
  • ChartLogic EHR Suite - Patient Chart
    Patient Chart
  • ChartLogic EHR Suite - Billing Dashboard
    Billing Dashboard
  • ChartLogic EHR Suite - Connect Profile
    Connect Profile
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

23 Reviews of ChartLogic EHR Suite

 

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Software Advice Reviews (22)
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Showing 1-20 of 22

Sue from Pediatric Associates of Stockton
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

The name says it all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ChartLogic is a very easy to use program that is highly customizable.

Pros

Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online.
Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you. The customization is great!

Cons

We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done.

Advice to Others

This is not the cheapest EHR out there, but it is one of the best. You really do get what you pay for.

 
 

Ryan from Valley ENT P.C.
Specialty: Otolaryngology (ENT)
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Chart logic review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Chart logic notes flow well. The encounters are organized as a traditional history and physical or SOAP note (the way the medical record SHOULD BE). The messaging system seems awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.

Pros

How the encounter notes work. Very easily customized. Unlimited capacity to create templates for notes and inserts.

Cons

Messaging system is awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.

Advice to Others

Your encounter notes will look like they are supposed to look. Other physicians reading your notes will be glad you use this product.

 
 

Richard from USF
Specialty: Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Great EMR System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Use it as a medical student in a couple different outpatient settings.

Pros

I find it one of the easier EMR systems to navigate. Customer service is A+

Advice to Others

Great customer service. No wait time ever.

 
 

Shaun from Central Texas Foot & Ankle
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is got to be one of the best that I have used. It is very user friendly. Customer service is great and very helpful. They are always able to help with any problems that come up. There is no question that they can not awswer!

Pros

Ease of use

 
 

Wilbert from Central Texas foot and ankle
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Makes it easy to do encounters.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With being able to make templates for different encounterstyles and using the smart text writing the note is a lot faster.

Pros

Easy to use

Cons

Hard to get used to

Advice to Others

Buy it

 
 

Kaitlin from Central Texas Foot & Ankle
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great system for a new practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Practice just started and none of the staff have ever used an EHR they were still on paper charts. It has been an easy transition and we are loving not having to dictate encounters!

Pros

Easy to use system and when you have questions customer support is always available to help.

Cons

No built in templates.

Advice to Others

Make sure you are prepared to insert your CPT codes ICD10 codes and exam templates into the system.

 
 

Sue from Pediatric Associates of Stockton
Specialty: Pediatrics

June 2015

June 2015

ChartLogic EHR is very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is very easy to use. Very logical in its development. We are able to develop and change templates ourselves as needed. Because it is a certified EHR, we have been able to meet meaningful use measures quite easily.

Likes Least

The programing went through some rough patches in years past. One thing would be fixed, but then something else would break. That has since been resolved and they have taken a much better approach to upgrades which has resulted in fewer problems.

Recommendations

Try to actually go our into a real office and see how it is working for them. Never just listen to the sales people.

 
 

Vanessa from The Ryu Hurvitz Orthopedic Clinic
Specialty: Orthopedics / sports medicine

December 2014

December 2014

ChartLogic Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is user-friendly. It allows for easy changes and customizing for the needs of our practice and doctors. ChartLogic also stays on top by keeping up with all of the medical industry changes.

Likes Least

Like any other technology products, it does have its glitches. The most common one that affects us is that some of the uploaded files get corrupted and we lose them. Once files are uploaded, we delete or shred the files, and we lose the information because ChartLogic also 'loses' it.

Recommendations

Definitely watch demos and ask as many questions as you can. Some features may help the efficiency of staff and doctors. Chart Logic offers more features than an office can possibly use. Try to find out all those features that exist and may benefit you.

 
 

Roger from Starkweather Orthopedics
Specialty: Orthopedics / sports medicine

December 2014

December 2014

ChartLogic 8

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Records are easily accessible, and areas are well defined. The support is always courteous, patient, and helpful. Waiting time is minimal if at all.

Likes Least

ChartLogic 8 seems a bit slower than ChartLogic 7. However, more information is available.

Recommendations

We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.

 
 

Adam from Orthopaedic Sports Specialists
Specialty: Orthopedics / sports medicine

December 2014

December 2014

Practice Manager for orthopaedic surgery office

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ability to customize documentation. The templates are all customized, which generates notes that are easy to read. The voice software allows for dictation directly into the office note. It merges patient demographics and insurance with our PM software.

Likes Least

The self-help options are limited. The product can be glitchy at times. The cursor will jump to another location unexpectedly, resulting in documentation being place incorrectly. Often, the product is slow to respond or load despite having a high speed internet connection. Changes needed to the EMR setup for meeting health care regulations set by the government are not communicated well. CL does not offer a regular review of our account to see if options are configured properly to meet regulations such as MU or PQRS.

Recommendations

Closely examine the office workflow and how the EMR product will need to be used by each office team member. Look at the type of training that is included, access to support, how the EMR will meet new health care regulations, and how the EMR vendor regularly communicates with customers for updates, changes, training.

 
 

Cole from Helena Orthopaedic Clinic
Specialty: Orthopedics / sports medicine

December 2014

December 2014

ChartLogic

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Chartlogic 8 EMR is not cumbersome and is easy to navigate. Being able to have providers dictate directly into the EMR with built in templates that can be customized to each providers needs with Smart Text commands that can be initiated and navigated via voice commands with Dragon Naturally Speaking makes for a easily customizable, efficient product. Support is US based in SLC and a live person is reached in a reasonable amount of time every time.

Likes Least

With the latest MU attestation requirements they have migrated all clients to a cloud-based product with version 8 of ChartLogic except for those who would like their servers to remain on premise. If you want to keep your server's in house they charge you more for support, and it's hard to justify the added expense being you are months behind the live cloud based product as far as updates are concerned. This means you are months behind known issues which means months of dealing with angry staff and surgeons.

Recommendations

Overall it's a good product. We were on the previous version so long and were so comfortable as a practice using it that the new version especially with the known issues not getting resolved in a timely manner for our in house servers has been frustrating. Coming from other clinics I have definitely seen more cumbersome and less ideal products than Chartlogic, so don't be afraid to give this product a look.

 
 

Odulia from Terry J. Sites, MD, PLLC
Specialty: Orthopedics / sports medicine

December 2014

December 2014

My experience with this product has been good. Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This EHR is easy to use.

Likes Least

Once you save and finish your dictation or clinic note, you can't go back and make corrections. So if you have words that are misspelled, you are not able to correct them. You can, however, add an addendum and make your corrections on the addendum.

Recommendations

I would recommend you request a demonstration of this EHR so that you can see how easy it is to use. You can set up templates specifically for your practice with ease. You can also dictate using the dragon software to eliminate transcription costs.

 
 

Janice from Reconstructive Hand to Shoulder of
Specialty: Orthopedics / sports medicine

December 2014

December 2014

Over 10 years with ChartLogic

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately. The Document Manager is a great tool. Being able to scan documents into a patient's chart and the queue to the physician for their immediate viewing from outside the office is very helpful.

Likes Least

At times, the interface between AdvancedMD and ChartLogic is very slow, delaying the physicians from dictating to a referring physician. We have had issues with the system freezing on us and kicking us out, this could very well be our internet system. It seems like we've been waiting really long for the Patient Portal online registration. Also, I've been told that patients will not have the option to pay online. Also, I've been told patients will not have the option to pay online. We've had many patients ask.

Recommendations

Be certain your PM interfaces with CL. Voice recognition is an excellent tool; however, only one of our four physicians utilize it, preferring to pay outside transcribing.

 
 

Wendy from Peter A. Matsuura, M.D.
Specialty: Orthopedics / sports medicine

November 2014

November 2014

Eleven year user!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like their perseverance and commitment to keep improving and innovating from EMR to EHR. They take risks. Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use. Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault.

Likes Least

Innovations have meant the product has been unstable at times beyond what is acceptable. There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to.

Recommendations

We have stuck with Chartlogic through many changes in personnel, strategies, product development processes. We were early adopters attracted to the voice recognition feature that is outstanding. As long as our doctor (orthopedic surgeon) is happy that he can get his notes done and leave 15 minutes after the last patient after a 50+ patient day, we are happy with Chartlogic.

 
 

Donna from Retina Consultants
Specialty: Ophthalmology

November 2014

November 2014

Meaningful use consulting

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

One-on-one consulting really helped me to understand Meaningful Use.

Likes Least

I do not have anything to complain about at this point.

Recommendations

If you have any questions about Meaningful Use, ask support. They are very patient when explaining the requirements and walking through the process.

 
 

Jordan from Ortho and Sports Medicine
Specialty: Orthopedics / sports medicine

June 2014

June 2014

Works without complaint. Doctors love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have US-based support, which is a lifesaver.

Likes Least

I think they could provide more lead time and notice when they update their software.

Recommendations

I would recommend really digging in and using their project managers if you choose to have onsite training. They are a valuable resource.

 
 

Diane from Helena Orthopaedic Clinic

May 2013

May 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Our office, the Helena Orthopaedic Clinic, has been using CL as an EMR since May of 2007. We have 4 orthopaedic surgeons, 1 physiatrist and 4 mid-levels. In order to be compliant with national standards, we began looking for an EMR. We wanted to eliminate our transcription department altogether, and thus needed a system with voice activated dictation (ie dragon). We went from paper charts to an EMR in 2007 and have never used or seen another EMR system in place. We are currently on version 7. The implementation was easy, as we had 4 employees of CL onsite for an entire week helping us walk thru the process. This "hands on" approach was what made our transition successful. Four of my staff were required to go to Salt Lake for several days, prior to implementation, to be trained in advance of the various ways in which to use the EMR. These were my key "go-to staff" once the system was implemented and following departure of the CL implementation staff. Our implementation of the product was an easy transition and the product has been very user friendly. CL has always supplied us with good customer service, but my IT guy has especially liked the fact they've started the "live-chat online" which makes his life much easier. When it came time to attest for meaningful use, CL was able to walk us thru the process without any problems. For the last two years all my provlders were able to receive 100% of the recommended compensation from the government after meeting the Meaningful Use requirements. This CL EMR has saved us time, streamlined our office, helped us eliminate physical charts, provided us with a way in which our office can render better and quicker customer service, and has afforded us the ability to be meaningful use compliant within the time-frames required. We would highly recommend this product to other offices looking for an EMR.

 
 

Eli from Morgan Hill Orthopaedics & Sports Medicine

April 2013

April 2013

Ease-of-use

Functionality

Product Quality

Customer Support

The previous review was of Chart Logic 7, which I hear is great. Chart Logic 8? Not so much. Constant updates, each buggier than the last. Every time I think I'm settling into a rhythm, I get an email announcing a new update; which means in reality, hold your breath. We're rolling the dice again to see what new bugs pop up. The list of "fixes" with each version begs the question, is this really being product-tested? If so, who's doing the testing?

The worst part of it is that Chart Logic 7 is no longer available. If only they had worked out all the kinks before moving to a new version, but that's probably part of the financial model. Bring in as many practices as possible, and once they're inextricably tied into the system, hold them ransom. Monthly fees to host the data on a server. Much better than trying to sell a standalone product that actually works and doesn't need constant updating.



  Response: Angela, ChartLogic, Inc.

Date: April 2013

April 2013

 

Dr. Chen,

We’re sorry to hear the difficulties you’re experiencing but after our follow-up call with you yesterday, we’re confident that the 2 outstanding issues you reported will be resolved within the next 2 weeks.

ChartLogic 7 was, and continues to be, a great product with many user friendly features. However, to reach the next level of efficiency and user friendliness for our customers, a more flexible and robust system was in order. So, in an effort to meet and exceed these needs we introduced ChartLogic 8, created on the most cutting-edge development platform currently available. One of the many benefits of this latest version is regularly scheduled updates to stay ahead of the curve on feature requests and efficiency improvements. Unfortunately it sounds as though some of these updates haven’t met your needs but we are hard at work on improving this situation for you.

All of our products are thoroughly tested and successfully being used by practices all over the country. With a little work, we’re confident that we can get you in this position as well.


Thanks,

Angela Carter

 
 

Susan from Cary Orthopaedic & Sports Medicine Specialists

February 2013

February 2013

Ease-of-use

Functionality

Product Quality

Customer Support

We are a medium size orthopaedic surgery practice with 14 physicians, 4 mid level providers, 9 physical therapists and support staff. We have 3 different offices and 6 divisions. We have been using Chart Logic since April of 2006 and currently use version 7. Prior to using Chart Logic we were spending thousands of dollars a month on transcription services and had a room full of charts.

We chose Chart Logic for several reasons. With voice dictation it was most like what our providers had been used to when they were using small tape recorders. However with Chart Logic it gave them the ability to use a combination of voice recognition, saved templates and saved paragraphs of common phrases for exams, tests, plans and assessments. Each provider can customize it the way they want to. It allowed our employees to stay at their desks and all have access to the same chart information without running around the office hunting for lost charts. We also saved money on transcription costs and forms.

We had a great implementation team from Chart Logic that spent quality time prior to going live getting organized and training our management staff. When we did go live the trainers were very patient and always available for even the minor questions.

Customer support is very easy and all the support staff are helpful and don't hesitate to log into our system to help make adjustments or fix problems. We are now considering going to "The Cloud' for Chart Logic 8 and can't wait to see the new enhanced changes.

 
 

Eric from Mission Surgical Clinic

December 2012

December 2012

Ease-of-use

Functionality

Product Quality

Customer Support

Mission Surgical Clinic is a multi-specialty surgical group, our three offices and high patient volume made the implementation of ChartLogic quite unique and a bit challenging. Our main reason for switching to electronic records was the incentive programs administered by CMS and to avoid the Medicare pay cuts that are coming if we fail to implement an EMR.

We purchased ChartLogic 7 in December of 2010 and implemented in May of 2011. The implementation was a bit rocky as this was a huge shock to our staff members who were not as affluent with computers. A year and a half later they almost unanimously agree that it saves time has improved work flow on many fronts.

The simplicity of the software aided in the ease of training for our staff. Since there are only several steps to creating and editing notes, we are able to train someone without any knowledge of the software in a matter of hours.

To quantify the benefits, as a whole, is difficult; as we have not seen full reimbursement from the incentive programs yet. To quantify the time savings in the office is simple; it saves time and eliminates energy wasted looking for missing charts and/or paperwork.

 
 
 
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Sue from Pediatric Associates of Stockton

January 2011

January 2011

Very Easy to Use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recomment this program to anyone who is looking for an easy program for staff to use.

Pros

The implimentation process was great. We had several ChartLogic staff members on site the entire first week. Each of my providers received one on one training. Each staff member received ChartLogic University training before went live. Once we went live, we never again had a visit in a paper chart. We love the fact that if or when a change is needed to a template or anything else in the system, it can be done right on site. No need to call in an IT person, have to pay them, I can handle it myself, as it works just like MS Word.

Cons

The immunization module is very cumbersome. My understanding is that it will be fixed in the next upgrade, due to be implemented in a couple of weeks.

Source: Capterra