PsychConsult Provider® is an enterprise application designed to meet the needs of behavioral health and substance abuse providers. Supporting inpatient, outpatient and residential programs, the solution integrates organizations’ administrative tasks, clinical workflows and revenue cycle management. PsychConsult’s architecture ensures flexibility in configuration and customization to fit each organization’s needs.
Practitioners are provided with a single point of access to manage their caseloads. Clinical processes are enabled using standard and organizationally defined assessments, configurable treatment plans and documents.
Admissions are managed using real-time bed search, census information in a format that replicates organizations’ bed and unit structure. Orders for diagnostic tests, patient services, referrals, and medications can be entered and tracked.
Additional functionality includes ePrescribe, the Patient Portal and an interoperability engine for simplifying integration with 3rd party systems . PsychConsult is available in a SaaS or self-hosted format and has attained 2014 Edition Complete Ambulatory EHR Certification.
Jacob from Howard Center
Specialty: Other specialty
It is fairly simple and easy to use. I mostly use it for the bed management tool, which is pretty straightforward.
It seems a bit outdated to me, especially compared to more modern programs like Prism. It also isn't the most direct or logical in terms of its layout and interface.
I mostly use the program for quickpatient charts, bed management and residential shift notes, so I do not know that much about the features beyond those and can't provide a more extensive review of them.
Diane from Alexian Brothers Behavioral Health
Date: May 2013
PsychConsult Provider by Askesis was selected as the "vendor of choice" for our Behavioral Health Group Practice. The search was based on a need for a "psych" based application as the application that was in use at the time was not behavioral health specific enough for our needs. We purchased PsychConsult in 2010 and went live with it in January 2011. We have been on Provider for 2 years now and just recently upgraded to the most current release 7.2.0.
Our implementation via "the whole building" process went well and very smooth, thanks to our Askesis Implementation manager.
Our kickoff was March 2010 and our build, test, and training took approx 8 months. Having had prior experience with practice management systems, the staff was able to learn and adapt quickly to Provider.
ADGSupport has been stellar in their support for us. There were times that the time to resolve may have been longer than we desired, but we fully understand that they are busy supporting other clients.
One of the areas that I would like to suggest improving is the “end reporting”. The current model suggests having a skilled SQL or Crystal Reports developer on staff to be able to create the reports we need. We did not have a report developer but are taking the steps to become more educated with the report writing tools and training the necessary staff.
We are anticipating and look forward to becoming full EMR with "Provider" by the end of this year, and of course, could not do this without the support from Askesis.
Note: The annual user conference is one of the best I have ever been to and can only commend Askesis for their customer support by having the user’s conference. They get a big 10 on the Users Conference!
Nadine from Rockbridge Area Community Services
Date: May 2013
It is the mission of Rockbridge Area Community Services to help prevent and treat mental illness, developmental disabilities, and substance abuse, and to enhance the quality of life of individuals who experience these conditions.
We were looking for new software in order to go from paper clinical charts to electronic clinical records and to streamline our clinical processes along the way. We previously used CMHC for our patient demographic & reporting functions, billing, and other financial functions. Clinical staff used Word for their clinical documents and forms.
We are currently using Provider Version 7.1.1. We bought Provider in 2007 and implemented it in 2008 starting on Version 5.6.1.
Implementation took 12+ months since we were bringing up Provider clinical, administrative, billing, and reporting functions all with the same go-live date. Implementation went fairly well. We stayed on track. Askesis provided a great deal of training for the implementation team and assisted us in setting up the needed tables, etc. to make our processes work.
Staff members did learn Provider quickly and find it easy to use. With in-house orientations most new staff learned to use PsychConsult in a short amount of time.
For routine questions/issues, Askesis Customer Support is good. For more complicated issues, support is not always timely. Customizations take time and testing these customizations take more time than most staff can endure. Internally, we have a Work Group as well as a User Test Group, which meet regularly to work through process issues and test functionality which keeps momentum going for using the system optimally.
Our agency has benefited from using Provider. Monthly billing now takes a half a day rather than 5 days. Reporting to the State now takes one and half hours instead of one and a half days. Clinical staff preparation time for annual client reviews and intakes has decreased as they don't have to collect and organize sheets of paper. Insurance authorizations for provding services are easier to track. Internal QI staff are able to audit all of our programs on a quarterly basis. And we have done away with dozens of file cabinets.
Robert from Family and Children's Services
Date: May 2013
Family and Children's Services is a non-profit agency providing Behavioral Health Services to Silicon Valley. We provide services at multiple sites in Santa Clara and San Mateo counties to a very diverse population.
FCS was one of the first behavioral health providers to convert to an EHR and we chose Askesis over 8 years ago. We have implemented several modules of the software and are in the process now of updating our implementation to fully integrate all aspects of PsychConsult Provider into our organization.
We will begin our re-implementation this month along with upgrades to the latest version of Askesis in our test environment. Support has been good as we plan and prepare for what we believe will be a high quality implementation
PsychConsult is easy to use and we are learning more each day about the features that we can take advantage of. The system has benefited us with the ability to keep electronic clinical and administrative documents.
We look forward to taking full advantage to all the features that Askesis offers.