Recognizing the unique needs of behavioral healthcare organizations and substance abuse centers, Streamline Healthcare Solutions created SmartCare, an integrated, complete solution for businesses looking for enterprise-wide records, billing and scheduling software. SmartCare is a browser-based, dashboard-driven platform that helps everyone in the organization: doctors, nurses, clinicians and administrative staff stay on top of both clinical and financial processes.
The SmartCare platform is made up of four different features. SmartCarePM is a robust system to handle daily operations like scheduling, billing, registration and program management. SmartCareEHR helps clinicians manage thier documentation and caseloads and is fully integrated with SmartCarePM. SmartCareRX is a feature available for doctors and nurses to order and manage a patient's medications.
SmartCareMCO, created specifically for managed care organizations, tracks client information and eligibility, pay claims and authorize services. It also has a portal available for external providers to request those authorizations and submit claims for payment.
All of these features come with a built-in messaging system that lets users communicate with each other in a HIPAA compliant secure space. They also all share a common database with real-time reporting capability that runs on Microsoft SQL Server.
We really like the top down, customizable dashboard that is present in all the features. Streamline designed this dashboard to increase productivity, organize workload and streamline workflow and it's great for letting users know about tasks that need their attention.
Behavioral health organizations looking for an enterprise-wide solution should take a look at SmartCare.
keith from Marketing
Specialty: Mental & behavioral health
Employees number: 51-200 employees
This appears to be a new company that wanted to get into the EHR business but did not hire the right programs and the overall function of the software is poor.
Appears as though it is easy to use. This could be a great program if they could get the functions to work.
Most of the functions do not work or riddled with errors. Prescribing is a nightmare. Receiving and reviewing refill requests and lab work is not working
Jason from St. Joseph County CMHSAS
Our agency provides mental health and substance abuse services to the citizens of St. Joseph County. In the fall of 2008 we began a search for an electronic health record solution. Prior to Streamline we used a mixture of paper charts, an electronic billing system, and various spreadsheets to conduct business and reporting.
We selected Streamline in December 2008. Over the next 6 months we prepared and planed the complete transition from paper to electronic charts and billing. On June 1st 2009 we went live with Smart Care (EHR), Practice Management, and Care Management with Provider Access (web solution for providers to submit and manage claims). The six month turnaround is testament to both the outstanding customer support team and the flexibility of the software to be tailored to meet our needs.
Training was minimal due to the intuitive nature of the applications. Rather than having to remember the steps needed to do your job, it is a point and click dashboard-driven approach. The benefits to using Streamline: higher audit scores (due to errors corrected at the time of entry), quick data reporting on key financial and clinical measurements, fast and accurate upload of vendor billing (837), all at a very reasonable price.