vCita LiveSite Software


 

vCita LiveSite is a customer relationship management solution designed for small businesses that offers interaction tracking, lead routing, lead management and mobile CRM within a suite.

vCita LiveSite combines different streams of customer communication into a single platform. LiveSite integrates with business websites, social media accounts and email systems which allows users to share communications across these channels. When a customer lands on a product website or responds to a social media campaign, vCita automatically pulls that customer’s details and stores them in a customer database.

vCita LiveSite features team management which allows users to categorize leads and route them to team members based on their availability and skillset. When a lead is created, it is assigned based on agent attributes and lead information. Users also receive alerts and notifications regarding phone calls, emails and social media messages.

 

vCita LiveSite - Calendar notification
 
  • vCita LiveSite - Calendar notification
    Calendar notification
  • vCita LiveSite - Add people
    Add people
  • vCita LiveSite - Mobile app
    Mobile app
  • vCita LiveSite - Document management
    Document management
  • vCita LiveSite - Inbox
    Inbox
  • vCita LiveSite - Payment tracking
    Payment tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

62 Reviews of vCita LiveSite

 

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Software Advice Reviews (4)
More Reviews (58)

Showing 1-4 of 4

Connie from Billings Hypnosis
Specialty: Other specialty

October 2015

October 2015

Making life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the fact that people can schedule or reschedule their own appointments from my website or even Facebook.

Likes Least

I would like to be able to schedule group class signups from vCita, and thankfully they are working on that now! So, soon I can have class signups online, and that will save me lots of time.

Recommendations

As you compare, realize that you can spend hundreds more on other programs that have extra bells and whistles that you may never use. (Trust me, I already tried that route!) I needed something simple to understand (I don't have time to devote dozens of hours to learning new software). vCita is simple to learn, fits into my business model, and makes life easier for me!

 
 

Lynne from Thomas Noble Books
Specialty: Other specialty

October 2015

October 2015

vCita LiveSite

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's easy to set up, even for the technically challenged. My clients and prospects love being able to schedule their own appointments. Plus, it saves me tons of time and hassles.

Likes Least

There were some problems with my gmail account at first. However the problem was a setting on my end, not vCita. The customer service rep was great and told me exactly how to fix the issue.

Recommendations

Do the free trial. You'll be able to take it for a test drive and find is it easy to use.

 
 

Romi from Transformative Healing Arts
Specialty: Alternative & holistic medicine

October 2015

October 2015

My Review ofVcita

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Professional schedule appearance is nice for my clients

Likes Least

The interface on the phone - the app will help me. Is it out?
Also I think that it syncs with part of my iCal settings but not others . The other day someone scheduled something when I already had something in the I -calendar . Perhaps I had that other thing set as a different color in the I cal interface as opposed to all the color that represents my clients ? Not sure why the window popped up as available to the client ?

Recommendations

Interface smoothness is helpful but I find that when I'm trying to navigate between the scheduling preferences and the rest of the tabs sometimes it gets a little confusing - i.e. Dashboard and the settings

 
 

Chuck from 1st Call Interactive Marketing, Inc.
Specialty: Other specialty

October 2015

October 2015

vCita Expands Engagement and Increases Leads

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I appreciate the intuitive way the entire program is setup to create the many ways to reach out to prospects and customers. The many tools you can implement within the program provides for tremendous ways to gain leads, take payments for various purposes and receive excellent SMS and email notifications when an appointment is scheduled. Highly enjoy and recommend this addition to websites, emails, Facebook and ability to send links through Twitter and other social media sites.

Likes Least

All of my interactions and support needs have been met along with great communication between myself the vCita personnel.

Recommendations

Take time to test options out. Don't become overwhelmed without utilizing the customer service group of vCita. Be creative in deciding on the many ways you can use this application.

 
 
 
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