Altru Software


 

Designed specifically for arts and cultural organizations, Altru is a cloud-based museum management solution that includes tools to set up merchandise store, manage ticketing and admissions, build membership database and more. Altru unifies the information required to set and achieve goals, manage program support, and track key performance metrics for stakeholders.

Altru is web-based, so information is accessible from the Internet enabled PCs, laptops, tablets and other mobile devices. Altru offers fundraising and donor management, nonprofit marketing and outreach, email marketing, customer relationship management, and event planning. It helps to streamline communication between staff and members to drive program participation and increase member engagement.

Altru helps to reduce the paper trail and automate manual data entry process, share information across departments and create and run effective campaigns for members and visitors. It is priced on a subscription basis with unlimited users and includes training and support.

 

Altru - Complete constituent view
 
  • Altru - Complete constituent view
    Complete constituent view
  • Altru - Intuitive dashboards
    Intuitive dashboards
  • Altru - Membership work center
    Membership work center
  • Altru - Email templates
    Email templates
  • Altru - Membership analysis tools
    Membership analysis tools
  • Altru - Touch-screen sales
    Touch-screen sales
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of Altru

 

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Software Advice Reviews (4)
More Reviews (9)

Showing 1-4 of 4

Sharon from Historical Society of Central Florida Inc
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Managing the Financial Side of the Museum

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I came in Sept 2015. Altru and FE were here but not talking to each other. Neither had data you could use. With the help and assistance from the Blackbaud team I now have two databases that are functionally and talk to each other. Month end closing is a breeze. People are now trusting the reports being produced. I am looking forward to the upgrade to FE NXT which we will have soon.

Pros

Ease our museum covered from admission fees, to Setting up events in the future, and school tours.

Cons

Set up for Summer camp needs to be addressed so that daily reports can be processed better than now.

 
 

Dan from MOHAI
Specialty: Arts & Cultural

November 2015

November 2015

Jack of all trades, master of none

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has allowed us to consolidate almost all of our operations into one database and get a more complete view of our patrons and donors! They are constantly updating it, which is good! And their support team is excellent.

Likes Least

Like my title suggests, you will most certainly find frustrating things about this product. The biggest letdown of this product is the merchandise module. Do not expect to be able to use it unless you run a very small gift shop. My larger frustration is that Blackbaud's teams didn't seem to communicate with each other or take lessons learned when building different products. Raiser's Edge is a leading product in the development world, Altru should have essentially been built around Raiser's Edge with the additional features needed for an Arts & Culture org, but instead they built an entirely different system with it's own quirks and issues and lacks functionality that Raiser's Edge has. As I understand it, though, Blackbaud is working hard to change this, as well as unify their product line, so this review may change soon enough!

Recommendations

Make sure you really spell out what you want and need, and then talk to other customers

 
 

Melvin from CuriOdyssey Museum
Specialty: Other

March 2015

March 2015

Needs work in Retail part of Altru

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I am able to do the basic inventory tracking and inputing.

Likes Least

That it is not retail friendly and does not have a backup system when it goes down. The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in

Recommendations

Make sure you are aware that Altru is still working on their retail side process, but will not be completing that anytime soon. I think their main focus is on the admissions, membership, and donor pro

 
 

Jesse from Metron
Specialty: Environmental

February 2015

February 2015

Lead Analyst

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Flexibility in use across platforms and user base with existing infrastructure.

Likes Least

The deployment process across platforms can sometimes be overwhelming for novice users.

Recommendations

It is critical to understand networking and system structure and process requirements.

 
 
 
Showing 1-9 of 9

Dannielle from National Constitution Center
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Altru - 360 Degree View of Your Constituents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

What Altru does really well for arts & cultural organizations, that other CRMs do not have the ability to do, is create a holistic view of your constituents - ticket buyers, donors, event attendees, etc. Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place. Some areas of the system lack flexibility and depth - web forms, ticketing - however Blackbaud releases new features on a very regular basis, so it's constantly improving.

Pros

Brings together ticketing and fundraising/membership in one CRM
Helpful Support available to chat online

Cons

More flexibility needed with web forms
More flexibility needed with fundraising reporting
Sales Orders are too rigid - need to be able to edit and add appeal codes

Source: Capterra
 

Gillian from Children's Museum of Denver at Marsico Campus

April 2016

April 2016

comprehensive product that has been very useful so far

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It's worked well for our newly-expanded museum over the past year. We've got a growing membership program (~12,000 members) and our highest visitation and we can find that information we need for reporting from the reports and queries. For the most part, we've been satisfied with what Altru has to offer.

For the areas we find lacking (mostly volunteer management and merchandise), support offers a page where you can contribute an idea for improvement to be voted on, and we have seen some of these implemented in the update releases which are scheduled every 45-90 days. We are only in our first year of use, but I think down the road we will have the majority of our needs figured out.

The interface is relatively easy to learn for basic tasks (e.g. daily sales) and query can be used for more complex information, although we do wish there were more reports straight out of the program. The support team is very knowledgeable and readily available and the Altru Community is full of other users who can also help you through your specific question or issue.

Source: Capterra
 

Elizabeth from Brandywine River Museum of Art

March 2016

March 2016

We have had Altru for around a year now and overall I am very happy with its performance.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I love that Altru is constantly receiving updates and that the customer service team really does listen to feedback from the customers. I also think the customer service is wonderful and always available - which is great! I also really appreciate that the system is very intuitive. Once you get the basics down, you can pretty much figure it out - and if you cant, there are tons of resources to help you. I do wish the reporting was a little better and more concise. It seems like there are always 5 different reports that all pretty much do the same things, just in a slightly different way. It would be nice if some of these reports were combined and more filters were added so you could more easily customize one report for what you need and not have to look at three different reports to get the numbers required. I also wish that the system was a little quicker. There are some days where the system can bring our front of house line to a crawl because it is responding so slowly. It is not all the time, and it is not always a very very long wait - but even a 30 second lag time can seem like eternity to front of house staff & to guests. I also wish that we could customize some things to better fit our business specifically, and not always have to come up with work-arounds for little things. Overall I am very very happy with Altru and think it is an amazing system.

Source: Capterra
 

Audrey from The Mariners' Museum

November 2015

November 2015

Worth the work

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company. Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome. However, they are continually updating the product to make it easier to use and cut down on some of the steps, which helps. Overall, it's worth it because being able to track so much of our data in one system, giving us a well-rounded view of our constituents and how people are interacting with our organization is incredibly helpful.

Source: Capterra
 

Lindsay from Rochester Museum & Science Center

November 2015

November 2015

First Year with Altru - Good, effective product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We had a good experience with our conversion. It was a lot of work, but through the process, we were able to transfer clean data with few issues. We just completed the first year of service with Altru. We slowly converted our databases into the database, beginning with our donor database. We still have a few areas to add to Altru but have found it to be a great tool to store a wealth of information.

Source: Capterra
 

Stephanie from National Corvette Museum

October 2015

October 2015

Very easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Altru is very easy to use, we are able to track so many pieces of information on our customers and tailor mailings to their interests.

Source: Capterra
 

Jose from San Diego Museum of Art

September 2015

September 2015

great way to keep track of our constituents

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been working with the Altru system for over three years now. I really like how extensive the CRM is. I am able to keep track with all of our constituent activity as well as our sales. Altru has also been a huge improvement for ticket sales as well! Before Altru, we used Ticketmaster. Due to Ticketmaster being heavily reliant on codes, errors were common. Altru made it a lot easier for our associates to sell admissions, make reservations and report revenue.

Altru is a fairly young CRM, but it has made leaps of improvements throughout the years. The online webforms are still in development and in need for some improvements. Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now!

Source: Capterra
 

Shannon from RISD Museum

June 2015

June 2015

6 Reasons that Altru Rocks

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The RISD Museum has been using Altru for almost 3 years. While some aspects of the product could use improvement ¿ specifically web forms, email analytics, and merchandise ¿ there are many ways that Altru rocks:

1. The conversion of our old data went very smoothly. The database experts at Blackbaud were extremely helpful and knowledgeable.
2. Second, Altru is very easy to use. Our Visitor Services staff was up and running at the front desk with only an introductory session and some in-person support that first week.
3. Altru tech support at Blackbaud has been more responsive and helpful than any other software company I've worked with. They understand my work, not just the software.
4. You don't have to be a database expert to become an expert at Altru. My team members have taken ownership of their data and processes. I love sitting in a meeting and having someone else say, "Did you know you can do this in Altru? Here's what I'm doing and I think it will work for you."
5. Blackbaud is actively trying to improve the product. I've personally been involved with discovery by development teams working on reporting/queries and security/access.
6. The Altru Community is very active and supportive. Often, I don't need an answer to how the software works. I know how to make the software work but sometimes there are multiple ¿right¿ ways to do something. So my question is more about best practices and how others are doing it. It's helpful to hear what has worked at similar organizations and what hasn't.

The bottom line is that there are pluses and minuses with any enterprise system. We evaluated six different systems before selecting Altru and chose based on what we thought would work best for our organization, our team members, and our business processes. As someone once told me, when you buy an enterprise system, you're not just buying software, you're also buying a business model. It turns out that Altru does, indeed, work well for the RISD Museum.

Source: Capterra
 

Jim from The Dali Museum

June 2015

June 2015

Easy to use and unencumbered with unnecessary features

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use and learn. Selling online through web for memberships, donations, and events has become easier to set up along with creating email acknowledgments.

Source: Capterra