Bloomerang Software


 

Created in 2012, Bloomerang is a solution for small and growing nonprofits. It enables users to view an organization's donor records, track the best time to contact each donor and measure a donor's engagement level to make it easier for users to know when someone should be contacted.

This proactive approach can help simplify maintaining and increasing donor loyalty, as well as revenue. 

Donor retention rates can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. Engagement levels are ranked by “cold”, "cool", "warm" and “hot.” 

Bloomerang is a cloud-based system, and allows for unlimited users.. The system is a particularly good fit for small to mid-sized nonprofits in a handful of verticals, including animal welfare, faith-based organizations and human services.

Bloomerang was a Startup of the Year finalist for the TechPoint Mira Awards.

 

Bloomerang - Giving summary
 
  • Bloomerang - Giving summary
    Giving summary
  • Bloomerang - Donor retention
    Donor retention
  • Bloomerang - Email design
    Email design
  • Bloomerang - Social media hub
    Social media hub
  • Bloomerang - Donor timeline
    Donor timeline
  • Bloomerang - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

74 Reviews of Bloomerang

Showing 1-20 of 74

 

from Domestic Violence Network
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to use!

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Likes Best

It's very easy to use. You can navigate it without the tutorials, but it's more robust after watching them.

Likes Least

The only thing I do not like is that You can not schedule your newsletters in advance.

Recommendations

I'm not familiar with other software, but for a small org like ours- this product is great and super affordable!

 

from Self-Employed
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

User-Friendly Bloomerang

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Likes Best

I love the temperature gauge that indicates how "cool" or "hot" the donor relationship is. I also like how individual constituent records are organized into household groups.

Likes Least

You do have to pay extra for phone support which isn't ideal. But, they do have great video tutorials.

Recommendations

Check out Bloomerang's easy-to-use reporting. It takes all the guess work out of things that are typically overly-complicated in other databases.

 

from Release Ministries Inc
Specialty: Faith-Based Ministries
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

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Likes Best

I am nearly computer illiterate and Bloomerang was easy to use from the start. on those occasions where I wasn't quite sure what to do, the helpdesk was excellent.

Likes Least

I haven't had any negative issues with the product since I bought it. One of the sales staff that made the presentation was slow to respond when I had questions, but the service from the helpdesk since I purchased the product has been awesome!

Recommendations

Make sure the product include both email, chat, and telephone helpdesk options. They should also have easy to follow how-to videos to help you through some of the most common issues.

 

from Rialto Theatre Foundation
Specialty: Arts & Cultural
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Good, simple database

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Likes Best

Bloomerang is a simple to use database that focuses on fundraising and donor management basics. The user interface is clean and easy to understand. Being able to set up an unlimited number of our own custom fields is great and adding donations in is easy. The ability to design, filter, send, and track emails to constituents from within the system is good. Of all the systems I got trial logins for when researching, it was the only one that was easy to get into and play around with intuitively without watching a bunch of training videos. The online chat support is always fast, responsive, and helpful, and there's the ability to suggest system features and see what features are in the works. It also has a good social media integration, especially with Twitter.

Likes Least

There are some basic functions that the program doesn't have, such as the ability to export acknowledgment letters to Word (you can export to xls or PDf), ability to search for the primary contact of an organization record by name, ability to add documents or other attachments to a constituent record, and notification when a credit card transaction fails. The design features for online donation pages are also somewhat limited so you can't create highly customized giving pages.

Recommendations

Think about who is going to be using the software the most. If you want a system that many people can use easily, Bloomerang is a good fit. If you need to be doing a lot of highly-detailed or complicated functions, it may not be the best system. Bloomerang is also a newer program, so we're hoping new features will continue to be added down the road. The conversion and set up of the system takes someone with some overarching knowledge of data or databases, unless you want to pay extra for help with those.

 

from Orangewood Christian School
Specialty: K-12 Education
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Bloomerang Software

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Likes Best

It is extremely user friendly and easy to navigate for all of our users. The availability of training via webinars or accessible through YouTube has been invaluable when I get "stuck" or need ideas. It is extremely easy to customize fields and the dashboard for our needs. The dashboard option presents all of the needed information in a clear and concise manner so that all users can find the information quickly and accurately. In addition, the ability to assign tasks to users and track them on the dashboard makes project management more efficient. The customer service department always responds in a timely manner and is extremely courteous. Looking forward to using the grant tracking and event management options.

Likes Least

Wish that it would integrate with Facebook and Instagram like it interacts and tracts Twitter.

Recommendations

It is extremely easy to use and I am able to import all of our data from our previous database software which makes the transition process smoother.

 

from Nebraska Synod
Specialty: Faith-Based Ministries
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Easy to use, great price....I love it!!

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Likes Best

It has everything I need and want
It was easy to learn and train my employees on
It is easy to use

Likes Least

Nothing about this program falls below expectations.

Recommendations

Be sure to compare the ease of use with the big vendors. You will find this software to be the best. It has everything the larger vendors have and more. For the value this is an excellent Software program. The customer service team is great as well. They offer lots of learning opportunities too.

 

from Akaka Foundation for Tropical Forests
Specialty: Environmental
Number of employees: 1 employee Employees number: 1 employee

Good Product depending on your needs

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Likes Best

Bloomerang is intuitive and simple to use. The website integration is a nice feature.

Likes Least

Some of the forms are not easily adaptable to specific needs and you need to know how to code in order to make particular form useful. Also the Donor Search function that you can purchase separately only searches individuals, not Foundations/Organizations.

Recommendations

Know exactly what your needs are. For the price, Bloomerang is a great option for the price and for many functions.

 

from Peterson Health
Specialty: Other
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Very easy to use donor database!

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Likes Best

What I like best is the simplicity of the reports. It takes no time at all to build a report that gives you exactly what you need. The reports are very easy to use and export. I do not have to scroll through an excess amount of options or go from window to window to create a report that will give me what I need.

Likes Least

I have found that their are some functions available to me that I have not used yet, and I am not sure that I ever will, but I understand other organizations may need to.

Recommendations

My director of development Tom Martin decided to go with Bloomerang and I am so glad he did! It is a fantastic donor database because navigating through it and entering in information is very easy. It only takes a few seconds to retrieve information or find anything you may need or be looking for. I would recommend this database to any organization. It has saved me so much time and trouble!

 

from Peterson Health
Specialty: Healthcare & Hospitals
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Easy to use and navigate

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Likes Best

Our Director of Development, Tom Martin researched many programs before going with Bloomerang and we are very glad he did. This has been a wonderful experience. The layout is very user friendly and it allows us to navigate very easily from one format to the next. Not complicated at all to learn either.

Likes Least

So far, there is no negative feedback I can give you. It's been very helpful and fun to use.

Recommendations

I would say to keep working towards a more simple layout, offer the webinars and training sessions to keep up with the newest options.

 

from Akaka Foundation for Tropical Forests
Specialty: Environmental
Number of employees: 1 employee Employees number: 1 employee

Bloomerang has some useful features for a small non-profit

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Likes Best

You can integrate your payment system online through Bloomerang, and your database system is automatically updated. The software is user friendly and intuitive. You can populate mass emails or printed letters and the system keeps track of communication.

Likes Least

Customer service was very responsive before I purchased Bloomerang, but afterward you have to pay extra to have help over the phone. The email support is very responsive, though so depends on your needs. Also, some of the features that seem very useful have to be utilized in a very specific way (they are limited) unless you know how to code.

Recommendations

Know all of your needs first, and be specific when asking questions.

 

from Peterson Health Foundation
Specialty: Healthcare & Hospitals
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Choosing Bloomerang: Like an Olympic Victory for Us

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Likes Best

Ease of use, training, customer support, reports, email and letters -- the look, the feel, the happy staff members. Maybe the very best quality is the capability to edit most every category, designation or option on the fly. Value relative to cost is a winner, as well.

Likes Least

The newsletter component is a bit limiting, but we're hopeful that, with use, we will get better in utilizing the features to the fullest extent of their capabilities.

Recommendations

Make certain you compare not just apples with apples, but the very same kind of apples with apples. Most donor database programs have similar features, but not every feature, or provider, will fit your needs. Take your time and pick the apple that has the right color, flavor and qualities you're looking for.

 

from Mountain View Educational Foundation
Specialty: K-12 Education
Number of employees: 1 employee Employees number: 1 employee

Great Tool for CRM and Marketing Automation, Saves Time and Money

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Likes Best

My reps have been very responsive and helpful throughout our conversion process. I love the ease of use of Bloomerang and all of the features to make our annual mailing go as smooth as possible.

Likes Least

I cannot send automatic reports from the system or schedule emails for the future, but I believe those things are on the improvements list.

Recommendations

Look into long term cost savings and the back-end/data side of a CRM before switching.

 

from Bradenton Kiwanis Foundaiton
Specialty: Philanthropic Foundations
Number of employees: 1 employee Employees number: 1 employee

Excellent Product

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Likes Best

Support is outstanding. In this day and age I rarely find support as outstanding as Bloomerang's people. Product is very easy to use, very intuitive. It has everything I need.

Likes Least

There is not one thing that I don't like at this point.

Recommendations

Please take the test drive. I think you will be pleasantly surprised.

 

from ARAI
Specialty: Faith-Based Ministries
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

ARAI's experience with Bloomerang

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Likes Best

I like that it is user friendly and require very little training. I feel almost anyone can pick it up and make it work.

Likes Least

It is not as customizable as we need it to be. We dislike the forms and the international donation options, or lack there of.

Recommendations

You do not know until you are working in the system day in and day out if it will work for you. It really takes time to understand what functions are suited and not.

 

from Cancer Support Community Greater Philadelphia
Specialty: Human Services
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Easy to use

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Likes Best

Bloomerang is extremely user-friendly. The customer service is top notch.

Likes Least

I wish it was easier to do some things, such as making universal changes to thank you letters.

Recommendations

Make sure their customer service will meet your needs, as there are always questions when starting fresh with a program or software.

 

from National Down Syndrome Congress
Specialty: National Organizations
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great for constituent management!

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Likes Best

It is very simple to use. Step by step guide to all applications.

Likes Least

The thing that I like least is deciding to delete the old records.

Recommendations

It's in your best interest to take advantage of all tutorials.

 

from Oklahoma Hall of Fame
Specialty: Arts & Cultural
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Never knew a database could be so easy to use!

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Likes Best

This product is incredibly easy to use. If you can shop online, you can use this database! It's also very intuitive when pulling reports. With just a little training from the Bloomerang team, you will be ready to go. Their support team is also very helpful, and I love the live chat feature to help me with the issues I'm dealing with immediately. It's great to have a web-based database that I can access wherever I am. Almost everything can be customized, so we are able to build in fields that are specific to our organization. This has helped us get more organized with our programs in addition to our fundraising.

Likes Least

The only thing I don't like is some of the report formatting. It's difficult to get things in alphabetical order and you can't list donors' gifts to a certain appeal or fund in different years in columns next to each other.

Recommendations

I recommend to take a walk-through of the database and see how functional it is. Build a couple of the reports you run often - you will be amazed at how easy it is!

 

from The Justin Pepper Foundation
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Bloomerang keeps us in the KNOW

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Likes Best

They are always looking for new options and ways to improve the product. Keeping on top of what trends in the marketplace will help us to succeed. The recent additions of linking Twitter users has been great for us. They are available for support, but the video resources make it super easy to watch and learn at the time most convenient for us....that for me is late nights or on the weekends. Very easy to find the help topic you are looking for also. This is the most user friendly software I have ever used for anything. We started using Bloomerang just over a year ago. We had no doubts in renewing for the second year and look forward to working with them for many years to come.

Likes Least

I wish it would transfer income automatically to our Quick Books....but that's not killing us.

Recommendations

If you have more than one user, you need a program that is easy to work with little to no training required. This is it. Super easy to jump right in and start using, and the training videos in the help sections are awesome! Of course they are available for more personal training if needed. They also host some great webinars to assist in making your organization successfu. Most of all we love the quick and easy access to reporting, which is something to look at when comparing as well. Bloomerang reports can be pulled on the fly to answer questions from your board on a moments notice. This is a awesome feature.

 

from National Down Syndrome Congress
Specialty: National Organizations
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Couldn't do my job without it!

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Likes Best

Obtaining reports on Bloomerang is so easy and fast.

Likes Least

Too many steps to include photos within a newsletter.

Recommendations

Be sure to take advantage of the Bloomerang tutorials.

 

from Cancer Support Community Greater Philadelphia
Specialty: Human Services
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Easy to use, reliable product.

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Likes Best

This program is user friendly and modern. You can easily see your most important information, and with little work have even more.

Likes Least

There are little things that can't be changed that we wish we could. Ex: When someone makes a donation in memory/honor of more than one person, their acknowledgement letter will only show one name.

Recommendations

Think about everything you have done within this program, and then think of your total issues with it. Most will find very few. Compared to other products you have used, or what you've heard about, this is by far better.

 
 
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