Bloomerang Software


 

Created in 2012, Bloomerang is a solution for small and growing nonprofits. It enables users to view an organization's donor records, track the best time to contact each donor and measure a donor's engagement level to make it easier for users to know when someone should be contacted.

This proactive approach can help simplify maintaining and increasing donor loyalty, as well as revenue. 

Donor retention rates can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. Engagement levels are ranked by “cold”, "cool", "warm" and “hot.” 

Bloomerang is a cloud-based system and allows for unlimited users. The system is a particularly good fit for small to mid-sized nonprofits in a handful of verticals, including animal welfare, faith-based organizations, and human services.

Bloomerang was a Startup of the Year finalist for the TechPoint Mira Awards.

 

Bloomerang - Giving summary
 
  • Bloomerang - Giving summary
    Giving summary
  • Bloomerang - Donor retention
    Donor retention
  • Bloomerang - Email design
    Email design
  • Bloomerang - Social media hub
    Social media hub
  • Bloomerang - Donor timeline
    Donor timeline
  • Bloomerang - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

134 Reviews of Bloomerang

 

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Software Advice Reviews (82)
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Showing 1-20 of 82

Paige from Arise Delaware
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Perfect for donor management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I still value this software for the seamless tracking it does of donors and donations. It has many useful features that help with development in terms of finances. I'd like to see more features for help with program and volunteer development specifically but that doesn't minimize the usefulness of what it offers. I highly recommend Bloomerang for nonprofits!

Pros

Online donation forms automatically create profiles in your Bloomerang and those forms can be on our website, our Facebook page, etc. Easy to create web forms for all kinds of uses including donations for specific long-term funds or short-term campaigns. Nice reporting to see what's coming in and the ability to acknowledge donations right from the system with emails or letters. Also like the social media tracking to see who's talking about us and this also feeds into the donor "temperature" which is a measure of donor engagement. You can really identify your true champions! Still learning the system so I'm sure we'll continue to discover useful features. Overall, this is an excellent resource for donor tracking and management.

Cons

If a donor is already in the system and enters a one-time contribution via web form that uses different info it will create a separate record which cannot be deleted without calling customer service for back office assistance. I was told it just has to match 2-3 fields but it even created a separate record for me when I entered a web donation using my first name instead of my middle name (what was already in the system) and all other info the same. Also, I wish there was a way to track non-donors well, i.e. volunteers and those we serve. Tried using a web form for a student application but it then required those fields for the entry of all constituents (not just those entered via the form) so we scrapped that plan. Would be nice to be able to track volunteer hours and which programs participants attend then be able to look up attendance rolls via a search on the program name.

 
 

Graham from Baltimore Tree Trust
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Overall u

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of creating reports, the ability to link donations through our website, and the detail that can go into each constituent profile really make managing the organization easier.

Cons

It would be nice to have on the phone customer support without having to pay extra for it. However, they do have a live chat through the website.

 
 

Carly from Chabad on Campus International
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Simple and user friendly, with pro tips and guidelines.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simple user interface and communication guidelines. As well, integrated communications and donor search features are excellent advantages.

Cons

Relationship management dashboard not as comprehensive as other software. Being able to identify areas of weakness and strength quickly and visually is extremely beneficial. As well, creating households is a process that is more complex than should be.

 
 

Kristen from HTHH
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

getting started with bloomerang

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am getting my non-profit up and running on Bloomerang - it's our first CRM so we are converting straight from our spreadsheet database. so far the support has been fantastic, we are getting help with data import and receive prompt replies on any questions. they just added email scheduling which was one of our last things in the 'cons' column so we are pretty happy so far.

Cons

certain things about the interface could be better - for example certain links should open new panels in the same webpage rather than forcing a new page.

 
 

Kay from TMO
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Researched Multiple Software PRograms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales effort was very good. informative but not annoyingly so.

Pros

I like that the system is intuitive and user friendly. Getting reports with information we need is not complicated and confusing.

Cons

Having systems such as mass email functions built into the system has its advantages, but may also not be as robust as say, Constant Contact. The pros out weight the cons however.

 
 

Caroline from Camps Leelanau & Kohahna
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

New user but so far very pleased!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Really like it so far! Good value!

Pros

The software is very intuitive and we have been able to teach our whole staff the basics of using Bloomerang in the last few weeks since we purchased the product. Bloomerang helped make the transition as smooth as possible for us.

Cons

They are missing some basic features like a spot on the profile page for someone's maiden name. They do have a user-requested feature section though and this has been suggested so it is hopefully something they are working on for the future.

 
 

Betsy from Home Sweet Home
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Would completely recommend Bloomerang

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small start-up nonprofit and have found Bloomerang easy to use, has great functionability, and amazing customer service. I like the social-media aspect that Bloomerang has built in. There have been a few additional features I would add, but they seem to be always working and editing the software so it is staying up-to-date with what users need.

 
 

Julia from Foundation for Monterey County Free Libraries
Specialty: Philanthropic Foundations
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

This software is one of the best products out there for a small to medium-sized non-profit!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a huge fan of this software and have told all of my fundraising colleagues about it. In fact, I loved it so much when I recently switched jobs I made sure my new organization became a Bloomerang customer within two weeks of me being there.

Pros

I love how intuitive and easy to use the software is. Even if you are a novice to fundraising, you'll be able to quickly get up to speed thanks to the nice visuals and ongoing training courses they offer. Bloomerang's customer support team is also top notch. They are friendly, knowledgeable and quick. Any question I've contacted them with, I usually was able to receive an answer within a few hours, oftentimes even within 30 minutes. My absolute favorite feature so far (I'm discovering new favorites on a regular basis) is being able to create reports based on the donor engagement level. It helped me a lot with the segmentation of donors and "deep cleaning" my database.

Cons

There are a few things that I hope the development team will be adding in the future. I don't like that the campaign process on the home page cannot be set for an annual goal. That would be a nice quick summary to have to share with the board. I also would like the donation page to be more customizable to include images.

 
 

Barbara from Exodus Farms Ministry
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Bloomerang Non-Profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My experience with Bloomerang has been mostly positive. Some of the features are very user friendly and some are not. They have a very good customer service department and their chat online is prompt and helpful. I paid extra for phone support and for one hour of set up help. They walked me through the transfer of date and it was great. It went perfectly with no problems.

Pros

Customer Service
Features

Cons

Entering the donations takes too many steps
Not very intuitive

Advice to Others

I would recommend this product but take the time to go through the set up with customer support first. It will save you a lot of time. Some of the features are not easily figured out without their help.

  Response: Jenny, Bloomerang

Date: March 2017

March 2017

 

Thanks so much for your thoughtful review, Barbara! It sounds like you may want to check out our online donation forms. Those will help cut down on your time with those gift entries. :) So glad you utilized our Support Team to help get your database up and running, though. We’d love to hear more about what else might’ve been helpful during that time. Drop a note to ca@bloomerang.co with your ideas!

 
 

Tim from L'Arche Atlanta
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent and growing CRM for nonprofits run by former nonprofit leaders

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to Bloomerang, my small nonprofit used Etapestry. For years, Etap felt like the neglected ugly stepchild of the Blackbaud ecosystem. They've seemed to invest in improvements recently but I wasn't happy with its UN-user friendly interface, convoluted reporting, and complicated pricing (to be fair, all of these have experienced improvements recently). I did an extensive search for 4 other CRM's and what landed us with Bloomerang was essentially two experiences: simplicity and excellent customer service. Right from the beginning, the customer rep guided me through a process that was helpful, inquisitive, informative, and responsive to my needs.

Pros

Ease of use. Excellent customer service. Training materials and courses are the best in the industry. Their focus on donor retention will improve your bottom line. The reporting feature is the easiest and best I've seen. Mobile accessible.

Cons

Still working out some kinks but I'm pleased by the transparency of their system updates and receptiveness to customer feedback to shape future releases. Their custom forms and email templates could be sharper and I wish they could integrate with Mailchimp.

  Response: Steven, Bloomerang

Date: March 2017

March 2017

 

Great to hear you’ve had such an excellent experience with our onboarding team and support/training materials, Tim. We’re always looking to improve those, and it good to know the effort’s paying off. About the MailChimp integration, would you add those thoughts to our Product Forum? Our leadership team keeps a close eye on user requests while planning future development projects.

 
 

Jerry from Baldrige Foundation
Specialty: Political Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Chief Operating Officer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, very satisfied with this product. We were using eTapestry but found it was too cumbersome for our needs. Researched multiple options and ended up with Bloomerang.

Pros

Ease of use with minimal training, chat support, costs

Cons

Does not integrate with MS Office (i.e., you can not "cc" an email to a constituent and have it populate the CRM. Also, the funds raised for the year are for calendar only, we operate on the federal fiscal year and there is no way to change it.

  Response: Billy, Bloomerang

Date: March 2017

March 2017

 

Good news, Jerry! We’re working on a feature right now that allows users to “Bcc” to their Bloomerang database. When released, this feature will capture emails from your work or personal accounts on the appropriate constituent records right in Bloomerang.

Also, we have our eye on the fiscal year adjustments. Right now you can put that information in under your Organization’s settings for the purpose of reporting, and we anticipate more changes along these lines in the future.

 
 

Jeff from New Directions Foundation
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Intuitive System You Can Actually Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recently switched from Raiser's Edge to Bloomerang because I wanted all of the newest features including cloud based data, e-mail and embedded forms, but didn't want to pay the crazy high price for NXT. While it much less complex, it maintains almost all of the functionality I'm looking for. Plus, it is VERY intuitive, will integrate donor wealth screening, show me their twitter feed, and allow me to enter the current decade of databases. Support during the conversion was very good. Did I mention that I can add all the custom fields I want? No more jamming round pegs into square holes and remembering that a field name actually means something else. Their free included training is also very good.

Pros

Easy to learn and use.
Great package of features without a lot of crazy extras.
Good value for the money.
Good support.
Integrated e-mail.
Integrated DonorSearch.

Cons

A little less flexibility on complex importing.
Only one security level - can't authorize someone to view but not change. Probably not the best if you have a large, widespread staff.

Advice to Others

Look at everything. View demos of the 5-10 that look like possibilities. Play in the "sandboxes" of your final 3.

  Response: Jenny, Bloomerang

Date: March 2017

March 2017

 

Whoa! Thanks, Jeff. Can’t wait to share this feedback with our team. And speaking of feedback, would you be open to sharing a bit more about what you’d like from our import tool in the Product Forums? We’re always looking for ways we can improve the system, and user input is an important part of that process.

 
 

Jennifer from Peterson Health
Specialty: Healthcare & Hospitals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2017

January 2017

Bloomerang is very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Bloomerang is user-friendly. It is very easy to navigate the database and find what you are looking for.

Pros

I like the layout and look of the database and I especially appreciate the simplicity of building reports.

 
 

Maggie from Episcopal Diocese of Albany
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

The Bloomerang folks are fabulous!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every aspect of working with Bloomerang was smooth and met our needs.

Pros

The variety of functions offered and the integration! Plus the sales folks!

Cons

Still waiting to get my org on board - monthly cost is a hurdle we haven't overcome.

 
 

Tom from Peterson Health Foundation
Specialty: Healthcare & Hospitals
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

Still In Love With Bloomerang, In Spite Of The ...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love Bloomerang. It's just what we wanted. Data conversion has been a bit of a challenge, but other than that it's a winner for us!

Pros

The Dashboard and the ability to customize reports and individual donor records.

Cons

We've been challenged with data conversion from a now-defunct software program.

Advice to Others

Give Bloomerang a long, hard, serious look. It just might be the donor database software for you, as it is for us.

 
 

Katie from Literacy Volunteers of Greater Hartford
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Small Non-Profit Uses Bloomerang

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small non-profit with a small budget that needed a CRM that would work for us budget-wise while also helping us build our donors giving. Bloomerang is very easy to use and anyone can learn it. For what we need it works really well and we have seen results.

Pros

Simple to learn how to use. Very functional and anyone can learn how to use it. I love the home screen that gives you all the info you want right when you login.

Cons

The letters come out in PDF so if you need to make a change you either have to re-run the letters or convert them to word.
The reminders dont have any pop-ups so you have to go in a check everyday if you have any reminders or tasks due.

Advice to Others

Bloomerang is perfect for a small non-profit that needs a CRM to work for them. We have seen an increase in our donor retention and giving over the past year thanks to Bloomerang

  Response: Jenny, Bloomerang

Date: January 2017

January 2017

 

Really appreciate your thoughts, Katie. A quick note on the letters since this is something we're often asked about.

Exporting letters as a Word Doc or another type of editable file was something we grappled early on, and ultimately decided that the potential benefits don't outweigh the drawbacks.

For example, if you made any changes outside of Bloomerang, the letter saved in Bloomerang wouldn't reflect what you actually sent to the donor. To add some personalization, we recommend instead that you export and print the letter in Bloomerang, and then add handwritten notes before sending.

You now have the ability to edit individual letters! No need to re-run, and the custom letter is saved on the constituent's timeline!

https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

 
 

Anastasia from Fuse Washington
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Bloomerang has been a great addition to our development team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After weeks of research our nonprofit decided that Bloomerang was the best fit for our fundraising needs. Bloomerang is founded by the same creator of Etapestry and it is evident that the software was built on a wealth of experience in non profit fundraising. We can now track interactions with donors, set follow-up reminders, and organize communication all in one place. We can measure donor engagement through email opens, events attended, volunteer opportunities, social media engagement. We are also very excited to be able to track and measure donor retention, which is something we have not been able to do in the past.

Pros

We purchased a package of 1,000 records and with an additional annual cost of $14 a month we can access an integrated donor research tool. This allows us to search who supporters give to and how much, the value of their house, and who they give to politically through a database. This is an incredible deal since this process normally takes a lot of time and research from a staff member.

Free Unlimited Email and IM Support

Extremely user friendly

They are constantly creating more tools based on customer needs and recent research of fundraising trends

Cons

The API is open but not easy to integrate with any other systems an organization might use to track information like Actionkit. There are plug in tools you can use to upload information and records from another database or system but you cannot easily sync another database system to Bloomrang so that they communicate regularly. Depending on your needs as an organization this may not be relevant to you.

Advice to Others

Take your time with the process of finding a database that fits your organization needs.

 
 

Samantha from Bergen Volunteer Medical Initiative
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Bloomerang to the rescue!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small shop non-profit and because of Bloomerang's affordability, we have been able to transform our fundraising strategies in ways that we could have never imagined. With only three individuals working on the administrative side (Development Associate, Administrative Director, and President & CEO) and needing to raise just over a million dollars each year, we are dependent on the services that Bloomerang provides us.

The customer service team is unbelievably amazing and each and every question is always answered in a timely manner. Each rep takes the time to explain WHY and HOW certain steps are important so that you actually can grow and learn. We just generated our year-end appeal mailing list and on our old reporting program, it took running several reports and then using formulas in excel to remove duplicate records. Countless staff hours used to go into this endeavor but because of Bloomerang and the Bloomerang team, we have our most carefully curated and hand-selected year-end mailing list that we have ever had (at a fraction of staff time nonetheless!) Our team chatted with the Bloomerang staff for 5-6 hours and they answered EVERY SINGLE question. We went from spending 30-40 hours creating this list to no more than 10. For this, we are incredibly grateful.

The reporting features have enabled us to better direct our fundraising endeavors and we can send targeted mailings with tailored asks based off of future giving capacity. Our acknowledgement letters have an incredibly fast turnaround time and this simply was not feasible when we were still using our previous database. The ability to add interactions and notes to our donor profiles have helped us form a better understanding of our constituents and have provided us with the opportunity to develop deeper relationships with our donors. We also love that our online donation forms can sync with Bloomerang so that we are able to quickly detect whose given to us.

The layout and setup of the system is so simple that we can easily have volunteers or interns hop onto the system to help us clean up our database or add constituents. Going back to our earlier point that we only have three people working on the administrative side, it is so important to us that our system is easy enough for other individuals to be able to work on.

Bloomerang came to our rescue and I firmly believe it is one of the reasons that this has been our best year to date!

Pros

Ease of use, reporting features, capacity to add custom fields to constituent records, affordability, ease of generating acknowledgement letters, simple and easy--to-use email templates, online donation forms syncing with database

Cons

None (no really!)

Advice to Others

Bloomerang will change the way you fundraise, plain and simple. When comparing to other donor databases, no one comes close to Bloomerang's affordability and ease of use.

  Response: Steven, Bloomerang

Date: March 2017

March 2017

 

Can’t even begin to tell you how awesome it is to hear this, Samantha. Your experience is what we hope for and strive to provide to every single Bloomerang user!

 
 

Robin from Trees For Tomorrow
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Seamless integration for constituent and donor tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've done several database conversions and implementations in my nearly 20-year career in nonprofits, and without a doubt, the folks at Bloomerang made it fast, easy and seamless. After researching several solutions for donor tracking, we settled on Bloomerang because of it's robust features, customization ability, pricing and training options. Little did I know just how much I would gain from this product! Our implementation manager walked us through the entire process, and once I handed our data over to her, within just a couple short weeks she had all of our information uploaded, customized and ready to roll! I didn't even have to go back to them with any changes, corrections or adjustments! They actually got it right the very first time (something I've never had happen in the implementations I've managed before)!! Since start up, we've found it easy to further customize our data, enter and track donations and new constituents, and format and use the online forms for registrations and donations. There is a huge library of pre-recorded webinars to help with training, and their customer service department is very responsive. Plus they have regularly scheduled webinars to help you with all-things development and fundraising - not just webinars to tout their own products, but knowledge that can really help you take your fundraising to the next level. I'm so happy we chose Bloomerang for our donor management software. It's a software solution we won't have to worry about out-growing - the customization of the tracking and reporting will make it valuable and useful to us for years to come. This has been one of the best decisions I've ever made!

Pros

Easy implementation
Customization
Easy online forms for donations and event registration
Excellent training and customer service
Easy reporting features
Tons of features at a budget friendly price

Cons

Honestly, I can't think of any!

Advice to Others

Definitely do your due diligence and research several options to make sure you are getting the donor management solution that is best for your organization.

 
 

Troy from Illinois Lutheran Schools
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

5 Stars

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would like to say that Bloomerang went out of their way to make sure that their product worked with our current and future needs. They took time to assess us our needs and to help us understand where their product would benefit us the most before ever talking about the cost. After that, they worked with our allotted amount and were able to get us to an amount that meant we were not sacrificing need.

Pros

I believe the customer service especially Iantha was the best I have seen from any donor software company out there. They spent a great deal of time with me and making sure that I was felt like a family member rather than another customer with money to spend.

I also feel that the software is easy to use and has a great dashboard to monitor the donor information and potential growth.

I think the best feature was their Growth Plan which allowed a new organization like mine to be able to afford full access to the software while we build up our donor ministry.

Cons

I have none at this time.

Advice to Others

If you are new to the gathering information in regard to donors, what they give, when they give, and what they like to give to, then Bloomerang is a great fit.

 
 
 
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Showing 1-20 of 52

Karen from Girls Inc. of Central Alabama
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Bloomerang is the best CRM I've ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time to raise money, feel more organized, can track progress and goals.

Pros

I can track everything about my donors and volunteers, including contact information, notes, giving and volunteer history, and all interactions from emails to personal meetings. But it doesn't require a lot of my time to enter this information, allowing me more time to actually do my job in raising money. It is very easy to then pull the information out in reports.

Cons

It isn't really made for event registration, and membership management could be improved. But it is easy to upload registration information from the ticket managing software we use.

Source: Capterra
 

Lori from Wonderful News Radio, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We converted over to Bloomerang in the fall of 2016. The staff and conversion process was great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great database and donor management software and it offers the ability to keep all donor information in one place.

Pros

It is easy to use, all your donation information can be contained in one place. Allowing the user to make custom fields assures that you can personalize the information to fit your needs for information. Being able to add personal notes or interactions allows each staff member a place to record their own interactions with each donor.

Cons

The filtering can be somewhat complex and/or clunky and when adding a new contact it automatically adds them to every email lists you have created. It would be much better to let the organization choose which lists to add them to as you create a profile.

Source: Capterra
 

Lisa from SECU Family House of Winston-Salem
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bloomerang is ideal for agencies that are looking for a straightforward interface with the ability to customize fields and reports to your needs. Their social media integration, relationship tracking, and interaction fields takes our ability to get to know donors to another level. The import function, once you get the hang of it, is an incredible time saver. The ability to embed online donations via a custom Bloomerang form into our website has increased our online donations significantly. The program is continually improving and the customer service is excellent.

Pros

-User-friendly interface
-Pretty easy for beginners to pick up
-I love how you can make relationships between people (very nice to pull up a church and find out what volunteers and donors attend that church or go to that book club) and put people into households
-The giving summary on the donor profile and dashboard is a nice visual.
-I like the ability to create tasks (but it would be nice if they sent you email reminders for deadlines that are coming up)
-The ability to create interactions field is very helpful to keep track of your communications, meetings, and other cultivation items that don’t necessarily include a donation.
-Custom forms, including custom donation forms make it so easy to tailor fundraising campaigns.
-Very customizable reports and fields (we now use Bloomerang instead of paying for Volgistics to track volunteer hours)
-Using Bloomerang stripe with our online donation page is fantastic—Our online donations went WAY up from Paypal.
-Great responsive technical support---we use just the online chats and emails and haven’t found a need for phone support.
-Love that this database is always improving. Our last one did not have that capability, so I think Bloomerang has a lot of potential.
-Also love that it’s cloud based---our last database was not.
-You can link your Twitter feed to Bloom and it will automatically populate tweets that your constituents have tweeted, and it gets added to their engagement level.
-I’m using the import function for more and more things…donation entry, mailing interactions, attendance sheets, volunteer hour tracking. Once you get the hang of it, it can save a lot of time if done correctly.

Cons

-Report formatting: All reports export to excel, but it only exports the table and information. It would be nice if it at least included a title (so you remember what you’re looking at), and maybe a time and date it was run.
-Reporting: The new reporting function is very powerful and you can pull great information from it. I do have trouble with how Bloomerang collapses each query. With more complex reports it's hard for me to remember each part of my query when everything is collapsed into a small
-Multiple tributes/notificants (for holidays): You can only put in one tribute per donation right now.
-They need a much better way to input tributes and they also need a way to track and send acknowledgements to people: The honor/memorial function is currently the worst part of Bloomerang…it has a terrible, backwards work flow and a major oversight for nonprofits that process a lot of tribute gifts. Although you can add a “notificant” to a donation, there’s no way to actually send letters to notificants through the letter function. We’ve created a process to notify honorees and notificants manually that works great, but that’s something to keep in mind for folks that process a lot of honor/memorial gifts.
-Special note if you go through the conversion process: When you add a new constituent, there’s a field that Bloomerang populates a date called “Created”. However, when your data is transferred, your original Created dates (if it was tracked in your previous system) will be lost and they’ll all be put into Bloomerang as the date the data was transferred. Bloomerang needs to keep the integrity of the original "Created" date of constituents OR create a custom field to place that information so you can run future reports. [There is no way to use the import feature for us to go back and add this information in, so volunteers are adding it for us].
-Task list: I’d like the task list to show more details to help you know what the task is, and send email reminders. Right now you make a task and then forget about it.
-Letters need to export to word instead of a PDF. We have a pdf editing software here to get around that, but would like to keep our Family House fonts and make minor changes if needed, etc.
-Need a way to catch duplicate records (either with a report, or alert if you're entering an address that's already in the system)

Advice to Others

Take advantage of the conversion process to clean up your current database (are there any fields that you can combine, are there any data inconsistencies that you can fix). The only issue we had when we converted was when all entries into our "Date Constituent Added" field changed from the date we entered the constituent into our system to the date that we imported into Bloomerang. We had to go back through with a custom field and manually re-enter all "constituent add" dates. The customization ability is great, but as a user be careful to not get it too cluttered!

Source: GetApp
 

Kendall from Broadview, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Awesome product with well above-average customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love Bloomerang at my organization. We've been using them for a couple of years now, and it has not only streamlined our donor and gift processing capabilities but also our ability to track event attendance, send out emails, and so much more. The system requires some training and reports can be tricky to get a handle on, but the recent update has made them incredibly powerful. We would recommend this company without hesitation!

Pros

Flexibility, customization, customer support, technology

Cons

Emails and letters are limited in design and flexibility

Source: Capterra
 

Dan from Waypoint Adventure
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Waypoint Adventure Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bloomerang has really helped our small non-profit get organized and improve donor communications and relationships!

Pros

It helps us keep donors and potential donors organized in a systematic way. I can pull reports to give board members and donors a clear picture of who is investing in our mission who we're planning to solicit.

Cons

I am waiting for the ability to upload files to attach to donor profiles.

Source: Capterra
 

Jen from ymca of greensboro

March 2017

March 2017

so far pretty good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use is good. We use this for donor interactions and web integration giving page mostly. We have not used for email or the real time donations/pledges because both marketing, accounting and membership use another system. Having a hard time getting some of our branches to see the value - they see it as another thing to do....

Source: Capterra
 

Megan from Early Learning Indiana

March 2017

March 2017

Intuitive, Simple, and Thorough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been very pleased with Bloomerang since its implementation a little over a year ago. We switched from Raiser's Edge, and made the right choice. The user experience with Bloomerang is far superior - it's attractive to look at, the functionality is simple and intuitive, and we can more easily pull reports. The aspect we appreciate the most is the ability to assign tasks among our team members and update prospect interactions. We were hoping that Bloomerang would integrate with Outlook to alert us when tasks were assigned and due, but until that happens we've built in a work-around: we set notifications on our Outlook calendars to remind us to check Bloomerang tasks ever other day. The ability to track as a team all of the interactions, follow-ups, and stewardship activities in real time helps us be more attentive and give better customer service to our donors. It's clear that Bloomerang was designed by fundraisers for fundraisers - it's a great database and fundraising tool.


Source: Capterra
 

Lisa from Drumm Farm Center for Children
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Better than expected!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were apprehensive about change at first but the Bloomerang staff made the transition go smoothly. For almost a year now we have enjoyed the ease of entering and acknowledging donations, tracking and targeting donors and communicating with our constituents on a regular basis.

Online customer support was vital as we learned the program and worked through creating reports and newsletters. A Bloomerang representative was always available to answer all of our questions.

We have and will continue to recommend Bloomerang to any organization looking for a user-friendly but comprehensive donor management system. Thank you Bloomerang!

Source: Capterra
 

Jessie from Friends of the Historical Museum at Fort Missoula
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Bloomerang has made my life as a Development officer so much better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After spending days reviewing and testing multiple web based products for a small nonprofit to keep track of donors, interactions, events, etc, I decided to give Bloomerang a go. I have been very pleased with the product and have recommended it to several other Development professionals in my area. I am a very visual person and the ease of use and being able to see things visually is HUGE! The customer support is speedy and great to work with. I would tell anyone to give them a try for their organization!

Pros

It is basically everything i want

Cons

Still hoping for event management and someday being able to hook up to Facebook!

Source: Capterra
 

Michelle from Swope Art Museum
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Bloomerang is great for our small non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In 2014 we switched to Bloomerang for our donor database and it was a great decision. The software transition went smoothly and has been easy to use. Customer service is great and fast. I like the chat feature for simple questions. Someone is always ready to help.

Pros

The ease of use. It is very intuitive.

Cons

The only complaint is the limitations on the letter templates.

Advice to Others

The video tutorials are great. I recommend using them often.

Source: Capterra
 

Melinda from Eastmont Towers Foundation
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Got out of hostage situation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.
Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

Pros

I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars, and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.

Cons

Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

Source: Capterra
 

Margie from LB Homes Foundation
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

LB Homes Foundation Bloomerang Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything during our transition went very smoothly; we are VERY happy with the Bloomerang system and I would recommend it highly. The on-line support lessons have proven to be valuable and the team at Bloomerang are very supportive and knowledgeable.

Bloomerang has an amazing product and is worth the investment.

Pros

Everything during our transition went very smoothly; we are VERY happy with the Bloomerang system and I would recommend it highly. The on-line support lessons have proven to be valuable and the team at Bloomerang are very supportive and knowledgeable.


Advice to Others

Bloomerang has an amazing product and is worth the investment.

Source: Capterra
 

Marceleen from Northwest Passage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Bloomerang prioritizes customer relations with its easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We couldn't be happier with Bloomerang. We transitioned from another software almost a year ago and have watched our users increase, our donor retention grow, and the system's administrator (me) become much happier with managing everything from mailings to reports!

Pros

The ease of use and dynamic reports.

Cons

The import feature can be buggy, but as long as you have the account number associated with your import list, you're fine.

Advice to Others

Know that Bloomerang may do less than some of the competitors, but it does the important stuff well enough to make up for that. In fact, it is because of that focus that the system is a cut above the rest.

Source: Capterra
 

Lloyd from Lutheran Education Foundation

December 2016

December 2016

Bloomerang makes my job easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to use software online makes it easy to connect anywhere. The reporting feature has made it easy to report to management on our new campaign quickly and accurately. The other feature we are excited about is the email function. The emails look professional and the ability to track who opens the email or clicks links is great information.

Source: Capterra
 

Kimberly from Atherton

December 2016

December 2016

Bloomerang is AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bloomerang is intuitive, user-friendly, and mobile friendly. It's extremely easy to learn, easy to teach and has been a true asset for me and my team. I know my donor retention, campaign progress, and dollars raised daily, monthly, and year to date simply by logging in. No long reports with multiple layers of filters. As a past user of Raisers Edge, Donor2, Donor Perfect and eTapestry I can say that Bloomerang is truly different than the rest. Much easier to use.

Reports are simple and easy to run. It takes minutes to put together a report and once the template is done you can save it and use it again. As a new customer, I purchased phone support and they have been wonderful to work with. If and when I have a question, they are all so very knowledgeable that I'm never on the phone for very long, my question gets answered in a way that the next time the issue comes up I will be able to handle it on my own. THANK YOU phone support, you're awesome!

My data conversion from my other system was truly the easiest conversion I've ever experienced. The Bloomerang conversion manager walked me through step by step. Answered all of my questions and in between working with him I worked with my Customer Advocate that took care of everything else.

The entire team at Bloomerang is top notch.

Source: Capterra
 

Liz from Praise FM
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Bloomerang Review!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program is very easy to use. Access to Customer Support is wonderful and the follow through is equally great!

Pros

Ease of use, reporting, customer service.

Cons

The new reporting is a little hard to get used to but has a lot of power and features.

Source: Capterra
 

Kristin from 88.7 The Bridge

December 2016

December 2016

Fabulous solution to new Donor Database Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our radio station searched high and low for a reasonable donor database that would solve our needs. We had an antiquated database that was not web based that required tedious tasks for everything needed. Bloomerang has been a great solution! We are now over a year into our conversion. The conversion process was great. The staff was super helpful and the timelines and prep work all aligned to make it a seamless transition. We have now come light years ahead with our web-based solution and have all the donor data we need at our fingertips.

Pros

Wed based, great reporting, letters, email, payment processing linkage to our website, donor snapshot and campaign management

Cons

The household icons and linkage, the lack of limited log-in options for our volunteers (versus giving them full database access)

Source: Capterra
 

Kate from Echoing Hills Village

December 2016

December 2016

Simple, elegant solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Bloomerang for over a year now and remain incredibly happy with the software's flexibility and ease of use. The customer support has never failed to answer my questions promptly and have worked with us to achieve solutions that work for us.

Source: Capterra
 

Karen from Girls Inc. of Central Alabama
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Once you try Bloomerang you'll never look back

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bloomerang is so easy and enjoyable to use. I am able to manage all of my development processes through it, streamlining tasks and saving time and energy. It has made my job so much easier and I am a better fundraiser because of it.

Pros

The reporting, ease of data entry, mass email management, donor/volunteer engagement and retention tracking

Cons

Very minor issues that will probably be fixed down the road. Can't mass upload tasks (have to manually enter even if they repeat annually) and can't schedule emails to go out at a later time. But the pros way outweigh the cons.

Advice to Others

Don't be intimidated by the cost - it isn't free but it isn't the most expensive on the market either. Yes, you may be paying more than you were before, but the man hours you'll save and the quality of work you'll get out of it is worth the investment, as Bloomerang allows you to spend more time fundraising and less time database managing.

Source: Capterra
 

Marcia from NDSC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Very Good but not great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At first glance, the program has everything needed for maintaining a constituent database. Tracking fundraising dollars and generating reports is quite easy. Solicitation of funds and recognition of donors, specific to their giving, takes minimal effort. However, mass emailing has glitches in delivery and reporting. Customer Service is friendly, eager to assist. One great option is the availability to contact customer support via telephone, email, and online chat.

Pros

Ease of use and the availability of online chat with customer support.

Cons

Unreliability of reports in capturing the delivery of emails.

Source: Capterra
 
 
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