Bloomerang Software


 

Created in 2012, Bloomerang is a solution for small and growing nonprofits. It enables users to view an organization's donor records, track the best time to contact each donor and measure a donor's engagement level to make it easier for users to know when someone should be contacted.

This proactive approach can help simplify maintaining and increasing donor loyalty, as well as revenue. 

Donor retention rates can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. Engagement levels are ranked by “cold”, "cool", "warm" and “hot.” 

Bloomerang is a cloud-based system, and allows for unlimited users.. The system is a particularly good fit for small to mid-sized nonprofits in a handful of verticals, including animal welfare, faith-based organizations and human services.

Bloomerang was a Startup of the Year finalist for the TechPoint Mira Awards.

 

Bloomerang - Giving summary
 
  • Bloomerang - Giving summary
    Giving summary
  • Bloomerang - Donor retention
    Donor retention
  • Bloomerang - Email design
    Email design
  • Bloomerang - Social media hub
    Social media hub
  • Bloomerang - Donor timeline
    Donor timeline
  • Bloomerang - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

111 Reviews of Bloomerang

 
Software Advice Reviews (77)
More Reviews (34)

Showing 1-20 of 77

from Fuse Washington
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Bloomerang has been a great addition to our development team

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Value for Money

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After weeks of research our nonprofit decided that Bloomerang was the best fit for our fundraising needs. Bloomerang is founded by the same creator of Etapestry and it is evident that the software was built on a wealth of experience in non profit fundraising. We can now track interactions with donors, set follow-up reminders, and organize communication all in one place. We can measure donor engagement through email opens, events attended, volunteer opportunities, social media engagement. We are also very excited to be able to track and measure donor retention, which is something we have not been able to do in the past.

Pros

We purchased a package of 1,000 records and with an additional annual cost of $14 a month we can access an integrated donor research tool. This allows us to search who supporters give to and how much, the value of their house, and who they give to politically through a database. This is an incredible deal since this process normally takes a lot of time and research from a staff member.

Free Unlimited Email and IM Support

Extremely user friendly

They are constantly creating more tools based on customer needs and recent research of fundraising trends

Cons

The API is open but not easy to integrate with any other systems an organization might use to track information like Actionkit. There are plug in tools you can use to upload information and records from another database or system but you cannot easily sync another database system to Bloomrang so that they communicate regularly. Depending on your needs as an organization this may not be relevant to you.

Advice to Others

Take your time with the process of finding a database that fits your organization needs.

 
 

from Bergen Volunteer Medical Initiative
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

Bloomerang to the rescue!

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We are a small shop non-profit and because of Bloomerang's affordability, we have been able to transform our fundraising strategies in ways that we could have never imagined. With only three individuals working on the administrative side (Development Associate, Administrative Director, and President & CEO) and needing to raise just over a million dollars each year, we are dependent on the services that Bloomerang provides us.

The customer service team is unbelievably amazing and each and every question is always answered in a timely manner. Each rep takes the time to explain WHY and HOW certain steps are important so that you actually can grow and learn. We just generated our year-end appeal mailing list and on our old reporting program, it took running several reports and then using formulas in excel to remove duplicate records. Countless staff hours used to go into this endeavor but because of Bloomerang and the Bloomerang team, we have our most carefully curated and hand-selected year-end mailing list that we have ever had (at a fraction of staff time nonetheless!) Our team chatted with the Bloomerang staff for 5-6 hours and they answered EVERY SINGLE question. We went from spending 30-40 hours creating this list to no more than 10. For this, we are incredibly grateful.

The reporting features have enabled us to better direct our fundraising endeavors and we can send targeted mailings with tailored asks based off of future giving capacity. Our acknowledgement letters have an incredibly fast turnaround time and this simply was not feasible when we were still using our previous database. The ability to add interactions and notes to our donor profiles have helped us form a better understanding of our constituents and have provided us with the opportunity to develop deeper relationships with our donors. We also love that our online donation forms can sync with Bloomerang so that we are able to quickly detect whose given to us.

The layout and setup of the system is so simple that we can easily have volunteers or interns hop onto the system to help us clean up our database or add constituents. Going back to our earlier point that we only have three people working on the administrative side, it is so important to us that our system is easy enough for other individuals to be able to work on.

Bloomerang came to our rescue and I firmly believe it is one of the reasons that this has been our best year to date!

Pros

Ease of use, reporting features, capacity to add custom fields to constituent records, affordability, ease of generating acknowledgement letters, simple and easy--to-use email templates, online donation forms syncing with database

Cons

None (no really!)

Advice to Others

Bloomerang will change the way you fundraise, plain and simple. When comparing to other donor databases, no one comes close to Bloomerang's affordability and ease of use.

 
 

from Trees For Tomorrow
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

Seamless integration for constituent and donor tracking

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I've done several database conversions and implementations in my nearly 20-year career in nonprofits, and without a doubt, the folks at Bloomerang made it fast, easy and seamless. After researching several solutions for donor tracking, we settled on Bloomerang because of it's robust features, customization ability, pricing and training options. Little did I know just how much I would gain from this product! Our implementation manager walked us through the entire process, and once I handed our data over to her, within just a couple short weeks she had all of our information uploaded, customized and ready to roll! I didn't even have to go back to them with any changes, corrections or adjustments! They actually got it right the very first time (something I've never had happen in the implementations I've managed before)!! Since start up, we've found it easy to further customize our data, enter and track donations and new constituents, and format and use the online forms for registrations and donations. There is a huge library of pre-recorded webinars to help with training, and their customer service department is very responsive. Plus they have regularly scheduled webinars to help you with all-things development and fundraising - not just webinars to tout their own products, but knowledge that can really help you take your fundraising to the next level. I'm so happy we chose Bloomerang for our donor management software. It's a software solution we won't have to worry about out-growing - the customization of the tracking and reporting will make it valuable and useful to us for years to come. This has been one of the best decisions I've ever made!

Pros

Easy implementation
Customization
Easy online forms for donations and event registration
Excellent training and customer service
Easy reporting features
Tons of features at a budget friendly price

Cons

Honestly, I can't think of any!

Advice to Others

Definitely do your due diligence and research several options to make sure you are getting the donor management solution that is best for your organization.

 
 

from Illinois Lutheran Schools
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

5 Stars

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N/A

I would like to say that Bloomerang went out of their way to make sure that their product worked with our current and future needs. They took time to assess us our needs and to help us understand where their product would benefit us the most before ever talking about the cost. After that, they worked with our allotted amount and were able to get us to an amount that meant we were not sacrificing need.

Pros

I believe the customer service especially Iantha was the best I have seen from any donor software company out there. They spent a great deal of time with me and making sure that I was felt like a family member rather than another customer with money to spend.

I also feel that the software is easy to use and has a great dashboard to monitor the donor information and potential growth.

I think the best feature was their Growth Plan which allowed a new organization like mine to be able to afford full access to the software while we build up our donor ministry.

Cons

I have none at this time.

Advice to Others

If you are new to the gathering information in regard to donors, what they give, when they give, and what they like to give to, then Bloomerang is a great fit.

 
 

from Domestic Violence Network
Specialty: Other

Easy to use!

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Likes Best

It's very easy to use. You can navigate it without the tutorials, but it's more robust after watching them.

Likes Least

The only thing I do not like is that You can not schedule your newsletters in advance.

Recommendations

I'm not familiar with other software, but for a small org like ours- this product is great and super affordable!

 
 

from Self-Employed
Specialty: Other

User-Friendly Bloomerang

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Likes Best

I love the temperature gauge that indicates how "cool" or "hot" the donor relationship is. I also like how individual constituent records are organized into household groups.

Likes Least

You do have to pay extra for phone support which isn't ideal. But, they do have great video tutorials.

Recommendations

Check out Bloomerang's easy-to-use reporting. It takes all the guess work out of things that are typically overly-complicated in other databases.

 
 

from Release Ministries Inc
Specialty: Faith-Based Ministries

Bloomerang Experience

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Likes Best

I am nearly computer illiterate and Bloomerang was easy to use from the start. on those occasions where I wasn't quite sure what to do, the helpdesk was excellent.

Likes Least

I haven't had any negative issues with the product since I bought it. One of the sales staff that made the presentation was slow to respond when I had questions, but the service from the helpdesk since I purchased the product has been awesome!

Recommendations

Make sure the product include both email, chat, and telephone helpdesk options. They should also have easy to follow how-to videos to help you through some of the most common issues.

 
 

from Rialto Theatre Foundation
Specialty: Arts & Cultural
Number of employees: 1 employee Employees number: 1 employee

Good, simple database

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Likes Best

Bloomerang is a simple to use database that focuses on fundraising and donor management basics. The user interface is clean and easy to understand. Being able to set up an unlimited number of our own custom fields is great and adding donations in is easy. The ability to design, filter, send, and track emails to constituents from within the system is good. Of all the systems I got trial logins for when researching, it was the only one that was easy to get into and play around with intuitively without watching a bunch of training videos. The online chat support is always fast, responsive, and helpful, and there's the ability to suggest system features and see what features are in the works. It also has a good social media integration, especially with Twitter.

Likes Least

There are some basic functions that the program doesn't have, such as the ability to export acknowledgment letters to Word (you can export to xls or PDf), ability to search for the primary contact of an organization record by name, ability to add documents or other attachments to a constituent record, and notification when a credit card transaction fails. The design features for online donation pages are also somewhat limited so you can't create highly customized giving pages.

Recommendations

Think about who is going to be using the software the most. If you want a system that many people can use easily, Bloomerang is a good fit. If you need to be doing a lot of highly-detailed or complicated functions, it may not be the best system. Bloomerang is also a newer program, so we're hoping new features will continue to be added down the road. The conversion and set up of the system takes someone with some overarching knowledge of data or databases, unless you want to pay extra for help with those.

 
 

from Orangewood Christian School
Specialty: K-12 Education

Bloomerang Software

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Likes Best

It is extremely user friendly and easy to navigate for all of our users. The availability of training via webinars or accessible through YouTube has been invaluable when I get "stuck" or need ideas. It is extremely easy to customize fields and the dashboard for our needs. The dashboard option presents all of the needed information in a clear and concise manner so that all users can find the information quickly and accurately. In addition, the ability to assign tasks to users and track them on the dashboard makes project management more efficient. The customer service department always responds in a timely manner and is extremely courteous. Looking forward to using the grant tracking and event management options.

Likes Least

Wish that it would integrate with Facebook and Instagram like it interacts and tracts Twitter.

Recommendations

It is extremely easy to use and I am able to import all of our data from our previous database software which makes the transition process smoother.

 
 

from Nebraska Synod
Specialty: Faith-Based Ministries

Easy to use, great price....I love it!!

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Likes Best

It has everything I need and want
It was easy to learn and train my employees on
It is easy to use

Likes Least

Nothing about this program falls below expectations.

Recommendations

Be sure to compare the ease of use with the big vendors. You will find this software to be the best. It has everything the larger vendors have and more. For the value this is an excellent Software program. The customer service team is great as well. They offer lots of learning opportunities too.

 
 

from Akaka Foundation for Tropical Forests
Specialty: Environmental

Good Product depending on your needs

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Likes Best

Bloomerang is intuitive and simple to use. The website integration is a nice feature.

Likes Least

Some of the forms are not easily adaptable to specific needs and you need to know how to code in order to make particular form useful. Also the Donor Search function that you can purchase separately only searches individuals, not Foundations/Organizations.

Recommendations

Know exactly what your needs are. For the price, Bloomerang is a great option for the price and for many functions.

 
 

from Peterson Health
Specialty: Other

Very easy to use donor database!

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Likes Best

What I like best is the simplicity of the reports. It takes no time at all to build a report that gives you exactly what you need. The reports are very easy to use and export. I do not have to scroll through an excess amount of options or go from window to window to create a report that will give me what I need.

Likes Least

I have found that their are some functions available to me that I have not used yet, and I am not sure that I ever will, but I understand other organizations may need to.

Recommendations

My director of development Tom Martin decided to go with Bloomerang and I am so glad he did! It is a fantastic donor database because navigating through it and entering in information is very easy. It only takes a few seconds to retrieve information or find anything you may need or be looking for. I would recommend this database to any organization. It has saved me so much time and trouble!

 
 

from Peterson Health
Specialty: Healthcare & Hospitals

Easy to use and navigate

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Likes Best

Our Director of Development, Tom Martin researched many programs before going with Bloomerang and we are very glad he did. This has been a wonderful experience. The layout is very user friendly and it allows us to navigate very easily from one format to the next. Not complicated at all to learn either.

Likes Least

So far, there is no negative feedback I can give you. It's been very helpful and fun to use.

Recommendations

I would say to keep working towards a more simple layout, offer the webinars and training sessions to keep up with the newest options.

 
 

from Peterson Health Foundation
Specialty: Healthcare & Hospitals

Choosing Bloomerang: Like an Olympic Victory for Us

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Likes Best

Ease of use, training, customer support, reports, email and letters -- the look, the feel, the happy staff members. Maybe the very best quality is the capability to edit most every category, designation or option on the fly. Value relative to cost is a winner, as well.

Likes Least

The newsletter component is a bit limiting, but we're hopeful that, with use, we will get better in utilizing the features to the fullest extent of their capabilities.

Recommendations

Make certain you compare not just apples with apples, but the very same kind of apples with apples. Most donor database programs have similar features, but not every feature, or provider, will fit your needs. Take your time and pick the apple that has the right color, flavor and qualities you're looking for.

 
 

from Mountain View Educational Foundation
Specialty: K-12 Education

Great Tool for CRM and Marketing Automation, Saves Time and Money

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Likes Best

My reps have been very responsive and helpful throughout our conversion process. I love the ease of use of Bloomerang and all of the features to make our annual mailing go as smooth as possible.

Likes Least

I cannot send automatic reports from the system or schedule emails for the future, but I believe those things are on the improvements list.

Recommendations

Look into long term cost savings and the back-end/data side of a CRM before switching.

 
 

from Bradenton Kiwanis Foundaiton
Specialty: Philanthropic Foundations

Excellent Product

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Likes Best

Support is outstanding. In this day and age I rarely find support as outstanding as Bloomerang's people. Product is very easy to use, very intuitive. It has everything I need.

Likes Least

There is not one thing that I don't like at this point.

Recommendations

Please take the test drive. I think you will be pleasantly surprised.

 
 

from ARAI
Specialty: Faith-Based Ministries

ARAI's experience with Bloomerang

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Likes Best

I like that it is user friendly and require very little training. I feel almost anyone can pick it up and make it work.

Likes Least

It is not as customizable as we need it to be. We dislike the forms and the international donation options, or lack there of.

Recommendations

You do not know until you are working in the system day in and day out if it will work for you. It really takes time to understand what functions are suited and not.

 
 

from Cancer Support Community Greater Philadelphia
Specialty: Human Services

Easy to use

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Likes Best

Bloomerang is extremely user-friendly. The customer service is top notch.

Likes Least

I wish it was easier to do some things, such as making universal changes to thank you letters.

Recommendations

Make sure their customer service will meet your needs, as there are always questions when starting fresh with a program or software.

 
 

from National Down Syndrome Congress
Specialty: National Organizations

Great for constituent management!

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Likes Best

It is very simple to use. Step by step guide to all applications.

Likes Least

The thing that I like least is deciding to delete the old records.

Recommendations

It's in your best interest to take advantage of all tutorials.

 
 

from Oklahoma Hall of Fame
Specialty: Arts & Cultural

Never knew a database could be so easy to use!

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Likes Best

This product is incredibly easy to use. If you can shop online, you can use this database! It's also very intuitive when pulling reports. With just a little training from the Bloomerang team, you will be ready to go. Their support team is also very helpful, and I love the live chat feature to help me with the issues I'm dealing with immediately. It's great to have a web-based database that I can access wherever I am. Almost everything can be customized, so we are able to build in fields that are specific to our organization. This has helped us get more organized with our programs in addition to our fundraising.

Likes Least

The only thing I don't like is some of the report formatting. It's difficult to get things in alphabetical order and you can't list donors' gifts to a certain appeal or fund in different years in columns next to each other.

Recommendations

I recommend to take a walk-through of the database and see how functional it is. Build a couple of the reports you run often - you will be amazed at how easy it is!

 
 
 
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