Kindful Software


 

Kindful is a donor management system that works to simplify the donor management process, without overloading the system with unnecessary extra features. The creators of Kindful believe that a system should offer capabilities that nonprofits need the most, while still being streamlined and user-friendly. Kindful's design ensures that the learning curve is almost nonexistent; as long as a staff member or volunteer possesses basic computer skills, they'll be able to easily master Kindful.

Kindful creates automatic updates that reflect each change in a donor's status. Whether that means increasing donations with a nonprofit, or canceling an email subscription, each change is notated within Kindful so that all donor records are tracked as accurately as possible and in real-time. Donor profiles contain all important information, including a donor's contact information, partner information, all-time giving total, as well as tracking a donor's largest and most recent gift. 

Kindful's unique performance-based pricing system is not based on donor records, but instead is based on how successfully the program increases the overall amount of donations. This means that nonprofits can scale to an unlimited number of users and records, and you don't have to worry about a price hike every time your donor record database grows. 

The system integrates easily with most 3rd party systems, such as Quickbooks, Emma, Eventbrite, Shopify, and more. By seamlessly integrating, Kindful ensures that all data will flow seamlessly between systems, minimizing data entry time. 

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

29 Reviews of Kindful

 

Start your review of Kindful

Click to start
http://www.softwareadvice.com/nonprofit/kindful-review/
Software Advice Reviews (22)
More Reviews (7)

Showing 1-20 of 22

Brooke from Spark Central
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A good value for the money with room to improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

The user interface is excellent and it does the job well. Great filters for ease of use and for finding what you need.

Cons

No auction feature to have guest pre-register their cards at a link rather than having to set up an account--it would be nice.

 
 

Alisha from Dayhome
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The product is very simple to use, nice and smooth!

Pros

Can be slow some days

Cons

Straight forward to use, overall good product!

  Response: Kaylee, Trail Software, Inc.

Date: November 2016

November 2016

 

Alisha,

Thank you for sharing your thoughts about Kindful! We value your feedback and appreciate your comments on the ease of use on the product.

We've let our engineers know about the occasional difficulties with speed, and they are working towards addressing this bug.

We look forward to working alongside your organization to continue to provide a top-notch fundraising CRM.

Kindly,
Kaylee

 
 

Anna from Regional Environmental Council, Inc.
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Good for a Small Non-Profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I think Kindful is a great product for a growing non-profit. The UX design is beautiful and makes being in the database a pleasant experience. The staff has been helpful.

Pros

-Looks nice
-Very affordable
-Cool features such as automatic reports and Mailchimp integration
-Staff is responsive to technical issues

Cons

-Seem to be quite a few bugs
-The setup is not as intuitive as I would have liked

Advice to Others

If you're a small non-profit looking for a database that is affordable but will help you to segment your donors and help you grow, I would recommend Kindful.

  Response: Kaylee, Trail Software, Inc.

Date: October 2016

October 2016

 

Anna,

We are so glad to hear that you see Kindful as a great product for a growing non-profit. We’ve kept that in mind while designing our CRM to ensure we have a product that will work for your organization now, and in the future as you continue to grow.

We’re sorry your onboarding experience hasn’t been what you expected! I checked with our Success team, and it looks like you have been in regular communication with a representative since signing up. In addition to communicating with our Success team, we think your organization might benefit from our free LIVE webinars that occur every Tuesday, Wednesday, and Thursday. These webinars cover topics from Getting Started to Advanced Filtering. You can even chime in with specific questions! We also have a robust knowledge base with articles covering tons of common questions that arise during the on boarding process; and also have video training at Kindful University. We’d love the chance to make sure you are setup in the right way.

Thank you for for your advice to others in recommending Kindful. We look forward to continuing to help your organization with the setup process, and with ongoing support.

Kindly,
Kaylee

 
 

Alyssa from JBFC
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Good in concept but lacks execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We originally switched over to Kindful because we were told that it was a partner with Network for Good and were told that the two would work seamlessly together. We found out very quickly this was not the case (this was not Kindful's fault, but what we were told by Network for Good). We were also told that we could do the import of data ourselves, and import all the data that we needed to (this was also on the end of the sales person at NFG not Kindful). This information was also incorrect and we found out after we signed the contract that we could only import contact information and basic donations (not soft-credits, or notes, or relationships or groups). I have spent months trying to update the database with all that information. I could have handled this, if it weren't for the lack of robustness in reporting. The report function is very limited and you can't get out everything in the database (like relationships or soft-credits). Also, the queries, although they look very slick, are not robust at all. I ended up exporting a lot of my data and manipulating it in excel because I couldn't get the Kindful queries to do what I want. Also, even with the data I could get out, I couldn't rely on it being accurate. Many times there was data I had deleted and it did not show up on the front end of the database when I searched, but when I did an export the information was there. So I couldn't even trust the data that I got out. After 6 month of frustration we decided to switch databases again.
I will say that the costumer service is very quick to respond, although half the time the answer was "sorry the database won't do that." And in the now ten months we have used Kindful they have added on some features that were lacking. I feel like eventually they will be a good database, but the execution just isn't there yet and I don't have time to wait for them to get the database where it needs to be so it saves me time instead of makes more work for me. I hate to give a negative review because they are very friendly and helpful, but unfortunately the experience with the database has been far from ideal.

Pros

Nice interface
easy to enter basic data
easy to learn the basics
Nice step up from excel if you want basic data storage and basic searches and reports
Good customer service

Cons

Queries not very robust
Reporting options not very robust
Data glitches
acknowledgement features for letters are limited

Advice to Others

See if they will let you do a trial run with the database (they did not have this option available for us). Unless you are a very small organization with fairly basic reporting needs, I would not recommend Kindful in its present state. Hopefully they can fix the issues they are having and then maybe it will be a good database.

  Response: Kaylee, Trail Software, Inc.

Date: October 2016

October 2016

 

Alyssa,

We hate to hear that you’ve not had the experience with Kindful that was promised by Network for Good when they sold our product to you. Looking back through our records, it seems that you didn’t have any calls with our Sales team, or with our Customer Success team to help streamline the onboarding process as you transitioned into our database. We regret this as we have these processes in place, and even since then we have created a more specific and streamlined success process that focuses on this so the transition is as seamless as possible.

We pride ourselves on making sure we find organizations that are the right fit for Kindful. We really have enjoyed working with you all for the past year, and I think it could have been possible for this to work had the expectations been correct on the front end.

We are making a ton of improvements and new functionalities are being added daily, and while we regret that you’ve not had your ideal experience, we welcome your organization to return to Kindful in the future if you feel our database matches your needs.

Kindly,
Kaylee

 
 

Martha from National Breast Center Foundation
Specialty: Healthcare & Hospitals
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

Kindful Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Relatively easy to use. I like the ease of adding new contacts.

Likes Least

Difficulty in getting additional training or tutorials

Recommendations

Be persistent in trying to get additional training

  Response: Kaylee, Trail Software, Inc.

Date: November -0001

November -0001

 

Martha,

We’re glad you enjoy the ease of use within the Kindful platform, but are terribly sorry to hear that you’ve had difficulty with training and tutorials.

As a reminder, we do offer LIVE webinars every Tuesday, Wednesday, and Thursday covering topics from Getting Started to Advanced Filtering (you can even chime in with specific questions); we have a robust knowledge base with articles added daily; and also have our video training at Kindful University. We’d love the chance to make sure you are setup the right way.

Please reach out to our Support team at support@kindful.com (or by clicking the Help button from within the application) and let’s start the conversation!

Kindly,
Kaylee

 
 

Millie from King's Daughters Day Homed/b/a King's Daughters Child Development Center
Specialty: K-12 Education

September 2016

September 2016

Their help center is almost instant and that is very good!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We had used our old software for about 7 years and we felt it was so behind times in their offering, so Kindful was good at helping us take our data and convert it to their system. We get so much more information about our donors. We are able to use credit cards,email and a lot of other methods of communication that we did not have access to before.

Likes Least

I cannot think of anything that I really dislike about this product and the vendor is really great.

Recommendations

We went on line and got the names of about 5 companies and talked to and/ or saw demonstrations from these companies. We also chose Kindful for their location.

 
 

Petrina from Maurice AC Kirkwood Jr Youth Foundation
Specialty: Other

August 2016

August 2016

Learning as I go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The people and the software capabilities. The amount of support you receive is great and needed for all newcomers.

Likes Least

I currently have no dislikes for this product or vendor at this time.

Recommendations

Pay close attention to you wants and needs. Especially future operations of your organization.

 
 

Chris from Wrexham Foundation
Specialty: Higher Education

December 2015

December 2015

Kindful is the winner

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

- Great user experience. Clean. Simple.
- Customer service

Likes Least

Import process because we had a more sophisticated setup.

Recommendations

Kindful is a great team. I have confidence in buying this product.

 
 

Carly-Ann from Alliance for Historic Wyoming
Specialty: Other

November 2015

November 2015

Great host for ALL of our donor data, and the best support I can find

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This product is so much more sophisticated than the multiple Excel sheets we were using previously. It's taken us some time to learn the program, but Kindful offers very comprehensive customer support. They are quick to reply, and will work with you until the problem is resolved which is excellent! I love that our MailChimp account, Quickbooks, and PayPal and Stripe all integrate directly with Kindful. This saves us hours of work shuffling data around, and makes creating reports a breeze.

Likes Least

The learning curve for Kindful has been steep. Making the jump from Excel to Kindful has proven challenging, but has ultimately been worth it. We had trouble with our data getting pulled in twice, and had to spend a fair amount of time merging records and making corrections. There are also many features of the product that we were unfamiliar with. As we continue to use it, and learn just how to run reports and how to add data to client records things are improving.

Recommendations

Think about what your organization needs in a donor management software, and then make sure that you can get the most systems to integrate. This should make your life easier, not more complex. Price was also very important for us- theoretically being more organized with a software like this will allow us to bring in more donations, but finding the right price point was critical to our keeping a balanced budget.

 
 

Betsy from Saint Stephen the Martyr Catholic Chapel
Specialty: Churches

November 2015

November 2015

Kindful Great for Nonprofits but Still Working Out Kinks

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's hard to beat Kindful's attractive interface and friendly support.

Likes Least

Kindful is still in transition it seems. Everything doesn't run perfectly smoothly, and updates happen frequently.

Recommendations

I would think about what exactly you want to be able to do, and specifically ask how it work be accomplished in the software.

 
 

Joellen from Development Director
Specialty: K-12 Education

November 2015

November 2015

It has been very problematic. Glitchy, inaccurate.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It would be great-- if it didn't have so many issues on the back end. I like the look and feel of the software platform.

Likes Least

Seems like the software has so many issues, bugs, and inaccuracies.

Recommendations

Don't buy it. Go with another software of comparable price.

 
 

Janelle from Texas Burn Survivor Society
Specialty: Human Services

October 2015

October 2015

Outstanding Product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

As a small non-profit we were looking to manage all of our contacts in one place to be more effective and efficient. Kindful has definitely met this need with the integration that is offers with third party vendors. It has definitely accomplished what we needed.

The on line support has been great through the entire set up process and with every integration. The support staff is very prompt in answering our questions. We absolutely love Kindful!

Likes Least

I have not experienced one thing that I dislike about the product or the vendor.

Recommendations

Know specifically what you are wanting to do with the product.

 
 

Melanie from Heritage Christian University
Specialty: Higher Education

August 2015

August 2015

Amazing company with amazing customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

While the data conversion and switching from my old CRM to Kindful has not been without it's bumps in the road, I can honestly say it was TOTALLY WORTH IT!!! Everything thing I have needed that wasn't already in the software, they have provided! And, best of all, with no additional fees!!! I can not imagine a more positive experience than I have had with Kindful!

Likes Least

Can't say that I have anything that I like "least" because all of the things that were a problem, they have fixed!

Recommendations

Make an informed decision. Research the choices, and make the best choice for YOU and your company. For us, the best choice was and still is Kindful.

 
 

Jessie from Campus Ministry @ GVSU
Specialty: Faith-Based Ministries

July 2015

July 2015

Loving Kindful So Far!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's simple and easy to use but has a seemingly infinite number of features you can take advantage of if you're savvy! The customer service is phenomenal and the interface in modern and up to date. The crowd-funding pages are great for our student mission trips and the donation pages are more attractive than most.

Likes Least

You can tell they're a little new to the game, but once Kindful 2.0 is up and running at full-speed they'll be unstoppable.

Recommendations

If you're looking for an up-to-date look and an intuitive interface, Kindful is for you! The software is beautiful, simple, and intelligent with the same amount of depth as many other software I demoed - plus the price is right!

 
 

Liz from RLCC
Specialty: Faith-Based Ministries

January 2015

January 2015

Great User Interface and Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We have had a wonderful experience working with their technicians. All technical support is free with Kindful and has been a lifesaver as we transitioned out of an ancient custom database into Kindful. They are always willing to customize software to meet our organization's needs.

Likes Least

This is a new software company and doesn't have yet all the features that other CRMs and databases boast. Running credit cards through registration forms, integration with multiple email services, and easy-to-use social fundraising pages are not available now. However, they are adding new features all the time, so we will see if they catch up. I'll be curious to see how their new app works.

Recommendations

Kindful operates on a base fee and then a percent of your online credit card transactions. Depending on how your organization receives its funds and the size of your mailing list, you may be better off using a different product. For our organization, with a large mailing list, we were unable to afford many programs that base their pricing on the number of contacts, and we didn't qualify for their lower priced or free levels. Kindful's pricing structure works well for us as we grow our online transactions as a new source of income.

 
 

William from The Sergeant Thomas Joseph Sullivan Center
Specialty: Human Services

December 2014

December 2014

Kindle hits the target

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Kindle meets the needs of our small nonprofit perfectly. Its integration with other services we use are great, and the customer service is excellent.

Likes Least

Multiple groups imported from our mail client sometimes makes duplicate records that I have to manually merge.

Recommendations

Given our size and requirements, Kindful is head and shoulders above the competition I checked out. It is reasonably priced and the features offered come standard, whereas with other vendors you have to pay extra. I have integrated our CRM, Mail Marketing, and fundraising all together. Kindful has become the center stage workhorse of our operation. Transition to this platform was pretty simple as well.

 
 

Caroline from Caroline Calouche & Co.
Specialty: Arts & Cultural

December 2014

December 2014

Easy for patrons to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has a straightforward interface for patrons. I also like the feature to add the credit card fee into the donation.

Likes Least

I cannot click easily through the menu buttons. I have to refresh to get to certain menus. The browser that I generally use is Firefox.

Recommendations

It's cost effective for small non-profits, and the features are clear and helpful.

 
 

Arizbeth from Healthy Futures of Texas
Specialty: Other

December 2014

December 2014

Kindfully awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like its simplicity and customer support. Whenever I have a question, it is always answered within the hour!

Likes Least

The fees are a bit hard to understand and calculate at first.

Recommendations

Kindful is an easy transition to make. It is simple and has great customer support.

 
 

Sarah-Kate from Healthy Futures of Texas
Specialty: Human Services

November 2014

November 2014

We love Kindful!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the customer service best. The reps at Kindful are very prompt in their assistance and have answers for every question we've had for them.

Likes Least

While Kindful is very user-friendly, it is not a complex database. There are not ways to store more complex data, or at least, none that I've found yet.

Recommendations

Make sure to ask a ton of questions in the beginning. The reps at Kindful are very honest and open, so any questions you have will be accurately answered!

 
 

Jill from RainCatcher
Specialty: International Organizations

September 2014

September 2014

Review of Kindful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the people the best. They are a newer company and the staff (including the CEO) are very approachable and responsive. They appreciate our feedback and are able to adapt to our needs. It's really unheard of for a major database company to provide this level of customer service. The interface of the database is also great - clean, simple and easy. We are glad we made the switch from Blackbaud.

Likes Least

There are a few features (ex. template reports) we would like to see added in time. We love the input we can have as they add new features, but others may not prefer that option.

Recommendations

Get on the phone and take a tour. Think about what key features you need to operate effectively and efficiently. Do you like the interface? How intuitive does it feel? What level of customer service do you require?