Kindful Software


 

Kindful is a donor management system that works to simplify the donor management process, without overloading the system with unnecessary extra features. The creators of Kindful believe that a system should offer capabilities that nonprofits need the most, while still being streamlined and user-friendly. Kindful's design ensures that the learning curve is almost nonexistent; as long as a staff member or volunteer possesses basic computer skills, they'll be able to easily master Kindful.

Kindful creates automatic updates that reflect each change in a donor's status. Whether that means increasing donations with a nonprofit, or canceling an email subscription, each change is notated within Kindful so that all donor records are tracked as accurately as possible and in real-time. Donor profiles contain all important information, including a donor's contact information, partner information, all-time giving total, as well as tracking a donor's largest and most recent gift. 

Kindful's unique performance-based pricing system is not based on donor records, but instead is based on how successfully the program increases the overall amount of donations. This means that nonprofits can scale to an unlimited number of users and records, and you don't have to worry about a price hike every time your donor record database grows. 

The system integrates easily with most 3rd party systems, such as Quickbooks, Emma, Eventbrite, Shopify, and more. By seamlessly integrating, Kindful ensures that all data will flow seamlessly between systems, minimizing data entry time. 

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

34 Reviews of Kindful

 
Software Advice Reviews (25)
More Reviews (9)

Showing 1-20 of 25

from Dayhome
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

Awesome product

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Value for Money

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The product is very simple to use, nice and smooth!

Pros

Can be slow some days

Cons

Straight forward to use, overall good product!

 
 

from Regional Environmental Council, Inc.
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

Good for a Small Non-Profit

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I think Kindful is a great product for a growing non-profit. The UX design is beautiful and makes being in the database a pleasant experience. The staff has been helpful.

Pros

-Looks nice
-Very affordable
-Cool features such as automatic reports and Mailchimp integration
-Staff is responsive to technical issues

Cons

-Seem to be quite a few bugs
-The setup is not as intuitive as I would have liked

Advice to Others

If you're a small non-profit looking for a database that is affordable but will help you to segment your donors and help you grow, I would recommend Kindful.

 
 

from JBFC
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

Good in concept but lacks execution

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We originally switched over to Kindful because we were told that it was a partner with Network for Good and were told that the two would work seamlessly together. We found out very quickly this was not the case (this was not Kindful's fault, but what we were told by Network for Good). We were also told that we could do the import of data ourselves, and import all the data that we needed to (this was also on the end of the sales person at NFG not Kindful). This information was also incorrect and we found out after we signed the contract that we could only import contact information and basic donations (not soft-credits, or notes, or relationships or groups). I have spent months trying to update the database with all that information. I could have handled this, if it weren't for the lack of robustness in reporting. The report function is very limited and you can't get out everything in the database (like relationships or soft-credits). Also, the queries, although they look very slick, are not robust at all. I ended up exporting a lot of my data and manipulating it in excel because I couldn't get the Kindful queries to do what I want. Also, even with the data I could get out, I couldn't rely on it being accurate. Many times there was data I had deleted and it did not show up on the front end of the database when I searched, but when I did an export the information was there. So I couldn't even trust the data that I got out. After 6 month of frustration we decided to switch databases again.
I will say that the costumer service is very quick to respond, although half the time the answer was "sorry the database won't do that." And in the now ten months we have used Kindful they have added on some features that were lacking. I feel like eventually they will be a good database, but the execution just isn't there yet and I don't have time to wait for them to get the database where it needs to be so it saves me time instead of makes more work for me. I hate to give a negative review because they are very friendly and helpful, but unfortunately the experience with the database has been far from ideal.

Pros

Nice interface
easy to enter basic data
easy to learn the basics
Nice step up from excel if you want basic data storage and basic searches and reports
Good customer service

Cons

Queries not very robust
Reporting options not very robust
Data glitches
acknowledgement features for letters are limited

Advice to Others

See if they will let you do a trial run with the database (they did not have this option available for us). Unless you are a very small organization with fairly basic reporting needs, I would not recommend Kindful in its present state. Hopefully they can fix the issues they are having and then maybe it will be a good database.

 
 

from National Breast Center Foundation
Specialty: Healthcare & Hospitals
Number of employees: 1 employee Employees number: 1 employee

Kindful Review

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Likes Best

Relatively easy to use. I like the ease of adding new contacts.

Likes Least

Difficulty in getting additional training or tutorials

Recommendations

Be persistent in trying to get additional training

 
 

from King's Daughters Day Homed/b/a King's Daughters Child Development Center
Specialty: K-12 Education

Their help center is almost instant and that is very good!!

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Likes Best

We had used our old software for about 7 years and we felt it was so behind times in their offering, so Kindful was good at helping us take our data and convert it to their system. We get so much more information about our donors. We are able to use credit cards,email and a lot of other methods of communication that we did not have access to before.

Likes Least

I cannot think of anything that I really dislike about this product and the vendor is really great.

Recommendations

We went on line and got the names of about 5 companies and talked to and/ or saw demonstrations from these companies. We also chose Kindful for their location.

 
 

from Maurice AC Kirkwood Jr Youth Foundation
Specialty: Other

Learning as I go

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Likes Best

The people and the software capabilities. The amount of support you receive is great and needed for all newcomers.

Likes Least

I currently have no dislikes for this product or vendor at this time.

Recommendations

Pay close attention to you wants and needs. Especially future operations of your organization.

 
 

from Because of Ezra
Specialty: Healthcare & Hospitals

Kindful made me love working in our CRM

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Likes Best

We used to use Salesforce for our CRM. However, it’s built for enterprise and is bulky, hard to setup, and confusing to use. Moving to Kindful was a welcome difference, and well worth the added cost.

Kindful tracks all our donors and contacts. It syncs swimmingly with MailChimp (our email marketing tool); directly from within Kindful we can see all our donors, what emails they’ve opened, when they’ve given or reached out to us, and so much more.
Even better than their great approach to donor management, they have a wealth of additional features for online fundraising. We had previously been using Classy for peer to peer fundraising (like when you do a 5k run and people can set up their own pages to fundraise on), and Kindful does all that easily, at no extra charge. They process cards through PayPal or Stripe (we use Stripe), and you only pay Stripe’s normal fee (2.9% + $0.30 per transaction). Kindful also manages event registration and ticketing. They also have donation widgets you can embed on your website, for both one time and recurring donations.

Snailers! This feature alone is half the reason we switched. You can easily set up mail merge templates and print snail mail for sending. We like to do an end of year letter every year thanking our supporters for their help, and summarizing what they gave. This has never been easy to do, but now is a simple couple clicks in Kindful. Create a template, then choose which donors you want to use, and hit Print. They all come out correctly formatted per donor.

Likes Least

It's pricier than some competitors, but is well worth every penny we spend! No major gripes.

Recommendations

Kindful has eliminated so much manual labor and annoying work we used to have to do. Having all event date, online fundraising, and peer to peer fundraising in a single place, and seeing it seamlessly sync to Quickbooks Online for accounting… it’s beautiful. USE THIS CRM.

 
 

from Wrexham Foundation
Specialty: Higher Education

Kindful is the winner

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Likes Best

- Great user experience. Clean. Simple.
- Customer service

Likes Least

Import process because we had a more sophisticated setup.

Recommendations

Kindful is a great team. I have confidence in buying this product.

 
 

from Lifesavers, Inc.
Specialty: Animal Welfare

Not worth the price of admission...

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Likes Best

Looks nice, the concept is good but it just doesn't deliver...

Likes Least

Everything. The system has too many bugs in it and I felt like a paying customer guinea pig while they tried to fix things that I found to not work properly. We signed up because it was integrated with Network For Good. What they didn't tell me was that it was not actually integrated just yet. I had to wait until they worked on it and they sat thru several days of testing to make sure all the kinks were worked out. The import function never worked for me. I tried to import my donors from direct mail and other sources and it crashed over and over again. They kept telling me different reasons why it was not working. Two months later I still do not have all of my donors in the database. Have been asking for over a month now for my account to be canceled and a return on my upfront year purchase (big mistake). They would not or could not bill me monthly and only would take a year of payment. I was sold on the demo and videos I saw but when it comes to actually getting in there and working - not what I thought at all. The automated search for donors to thank does not work, I have to trick it daily to do the search. Too much of a price for a database that does not work. VERY UNHAPPY WITH THIS DATABASE. Going back to NonProfitEasy or now called Fundly. Much cheaper and it actually works.

Recommendations

beware, might work for small online donation only non-profits but not those that have donors from snail mail

 
 

from Alliance for Historic Wyoming
Specialty: Other

Great host for ALL of our donor data, and the best support I can find

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Likes Best

This product is so much more sophisticated than the multiple Excel sheets we were using previously. It's taken us some time to learn the program, but Kindful offers very comprehensive customer support. They are quick to reply, and will work with you until the problem is resolved which is excellent! I love that our MailChimp account, Quickbooks, and PayPal and Stripe all integrate directly with Kindful. This saves us hours of work shuffling data around, and makes creating reports a breeze.

Likes Least

The learning curve for Kindful has been steep. Making the jump from Excel to Kindful has proven challenging, but has ultimately been worth it. We had trouble with our data getting pulled in twice, and had to spend a fair amount of time merging records and making corrections. There are also many features of the product that we were unfamiliar with. As we continue to use it, and learn just how to run reports and how to add data to client records things are improving.

Recommendations

Think about what your organization needs in a donor management software, and then make sure that you can get the most systems to integrate. This should make your life easier, not more complex. Price was also very important for us- theoretically being more organized with a software like this will allow us to bring in more donations, but finding the right price point was critical to our keeping a balanced budget.

 
 

from Saint Stephen the Martyr Catholic Chapel
Specialty: Churches

Kindful Great for Nonprofits but Still Working Out Kinks

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Likes Best

It's hard to beat Kindful's attractive interface and friendly support.

Likes Least

Kindful is still in transition it seems. Everything doesn't run perfectly smoothly, and updates happen frequently.

Recommendations

I would think about what exactly you want to be able to do, and specifically ask how it work be accomplished in the software.

 
 

from Development Director
Specialty: K-12 Education

It has been very problematic. Glitchy, inaccurate.

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Likes Best

It would be great-- if it didn't have so many issues on the back end. I like the look and feel of the software platform.

Likes Least

Seems like the software has so many issues, bugs, and inaccuracies.

Recommendations

Don't buy it. Go with another software of comparable price.

 
 

from Texas Burn Survivor Society
Specialty: Human Services

Outstanding Product

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Likes Best

As a small non-profit we were looking to manage all of our contacts in one place to be more effective and efficient. Kindful has definitely met this need with the integration that is offers with third party vendors. It has definitely accomplished what we needed.

The on line support has been great through the entire set up process and with every integration. The support staff is very prompt in answering our questions. We absolutely love Kindful!

Likes Least

I have not experienced one thing that I dislike about the product or the vendor.

Recommendations

Know specifically what you are wanting to do with the product.

 
 

from Heritage Christian University
Specialty: Higher Education

Amazing company with amazing customer service

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Likes Best

While the data conversion and switching from my old CRM to Kindful has not been without it's bumps in the road, I can honestly say it was TOTALLY WORTH IT!!! Everything thing I have needed that wasn't already in the software, they have provided! And, best of all, with no additional fees!!! I can not imagine a more positive experience than I have had with Kindful!

Likes Least

Can't say that I have anything that I like "least" because all of the things that were a problem, they have fixed!

Recommendations

Make an informed decision. Research the choices, and make the best choice for YOU and your company. For us, the best choice was and still is Kindful.

 
 

from Colors Say
Specialty: Arts & Cultural

Absolutely give this a try!!!

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Likes Best

I had so many questions as I was starting up my nonprofit, Colors Say. I honestly had no idea how to reach people, get the word out, and grow my dream. I received very personal guidance--along with ideas that I hadn't even thought of yet.

Likes Least

I have no complaints! I had to put a pause on my organization, which is the only reason I am not currently active.

Recommendations

I recommend you talk to the Kindful team and ask any questions you may have. I think one of their best qualities is the personal attention you will receive.

 
 

from World Link Ministries
Specialty: Faith-Based Ministries

After working with them for 7 months we pulled the plug

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N/A

Likes Best

We were originally attracted to Kindful because of the ease of use and because it appeared to take something complicated (which some donor management systems can be) and make it simple enough for anyone in the organization to use. They offered support, and unlimited users which were a plus. Not only that but we were promised from the time of uploading our previous database and quickbook files, that it would be a month max before we were online and running.

Likes Least

Unfortunately, we did not received what was promised. We were asked multiple times for different files and tweaks to the files and it was clear that we were not a priority for the staff. After back and forth of needing different files for 6 MONTHS, we gave an ultimatum that we would need to have the system up and running by the end of the 7 month or else we would need to find another provider. By the 7th month, we were still promised it was almost ready (something they had been promising since the 3rd month that we had been paying for the service). In the end, the system was never finished and we were never fully functional. We filed a complaint with the better business bureau. Kindful responded with a timeline that made it look like they were diligent. We responded with scores of emails that left no doubt they had dropped the ball and there has been no reply since then. We are a small non profit with basic and general methods of receipting. We use Quickbooks but Kindful required multiple practices which forced us to create work arounds simply to use some of the methods we have used before. We are all about change, but when the new methods require more work, we tend to want to keep it simple and efficient. Kindful made some things easier while making other things harder.

Recommendations

We are a non-profit organization and we have no time to waste and yet this was an incredible waste of time. We are not the types that go around bad mouthing other organizations. That said, I don't think we are doing this here, but we really want to simply state what our experience was so that others may be warned. The sales team was certainly disconnected from the tech staff. We were over promised and Kindful under delivered in almost every way. We were promised an iPhone and Android app would be released in January 2015; that never came out nor has it in mid 2015. But more importantly, we were promised multiple times we would be up and running soon...after 7 months of waiting, we couldn't wait any longer.

 
 

from Campus Ministry @ GVSU
Specialty: Faith-Based Ministries

Loving Kindful So Far!

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Likes Best

It's simple and easy to use but has a seemingly infinite number of features you can take advantage of if you're savvy! The customer service is phenomenal and the interface in modern and up to date. The crowd-funding pages are great for our student mission trips and the donation pages are more attractive than most.

Likes Least

You can tell they're a little new to the game, but once Kindful 2.0 is up and running at full-speed they'll be unstoppable.

Recommendations

If you're looking for an up-to-date look and an intuitive interface, Kindful is for you! The software is beautiful, simple, and intelligent with the same amount of depth as many other software I demoed - plus the price is right!

 
 

from RLCC
Specialty: Faith-Based Ministries

Great User Interface and Great Customer Service

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Likes Best

We have had a wonderful experience working with their technicians. All technical support is free with Kindful and has been a lifesaver as we transitioned out of an ancient custom database into Kindful. They are always willing to customize software to meet our organization's needs.

Likes Least

This is a new software company and doesn't have yet all the features that other CRMs and databases boast. Running credit cards through registration forms, integration with multiple email services, and easy-to-use social fundraising pages are not available now. However, they are adding new features all the time, so we will see if they catch up. I'll be curious to see how their new app works.

Recommendations

Kindful operates on a base fee and then a percent of your online credit card transactions. Depending on how your organization receives its funds and the size of your mailing list, you may be better off using a different product. For our organization, with a large mailing list, we were unable to afford many programs that base their pricing on the number of contacts, and we didn't qualify for their lower priced or free levels. Kindful's pricing structure works well for us as we grow our online transactions as a new source of income.

 
 

from The Sergeant Thomas Joseph Sullivan Center
Specialty: Human Services

Kindle hits the target

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Likes Best

Kindle meets the needs of our small nonprofit perfectly. Its integration with other services we use are great, and the customer service is excellent.

Likes Least

Multiple groups imported from our mail client sometimes makes duplicate records that I have to manually merge.

Recommendations

Given our size and requirements, Kindful is head and shoulders above the competition I checked out. It is reasonably priced and the features offered come standard, whereas with other vendors you have to pay extra. I have integrated our CRM, Mail Marketing, and fundraising all together. Kindful has become the center stage workhorse of our operation. Transition to this platform was pretty simple as well.

 
 

from Caroline Calouche & Co.
Specialty: Arts & Cultural

Easy for patrons to use

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Likes Best

It has a straightforward interface for patrons. I also like the feature to add the credit card fee into the donation.

Likes Least

I cannot click easily through the menu buttons. I have to refresh to get to certain menus. The browser that I generally use is Firefox.

Recommendations

It's cost effective for small non-profits, and the features are clear and helpful.