NeonCRM Software


 

NeonCRM by Z2 Systems, Inc. is a cloud-based customer relationship management (CRM) suite for small to large nonprofits such as animal welfare groups, human services, and philanthropic foundations. Applications include marketing and outreach, fundraising, donor management, membership management and more.

Online fundraising capabilities help users keep up with changes in donating trends by enabling them to accept donations from multiple channels. Built-in online fundraising tools allow for email blasts, automated tax receipts via email, event registration tracking and automated membership renewal management.

Customized online donation pages mimic the look and feel of existing user websites, offering the ability to create branded donation campaign forms. Customizable event pages can also be configured to match existing websites, and users can send automated event notifications for registered attendees.

Online and offline donations can be added to each constituent record, including the amount given and a complete history of all past donations.

 

NeonCRM - Donations home/dashboard
 
  • NeonCRM - Donations home/dashboard
    Donations home/dashboard
  • NeonCRM - Accounts home/dashboard
    Accounts home/dashboard
  • NeonCRM - Send email campaigns
    Send email campaigns
  • NeonCRM - Make a donation
    Make a donation
  • NeonCRM - Event registration
    Event registration
  • NeonCRM - Fundraising
    Fundraising
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

264 Reviews of NeonCRM

 

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Software Advice Reviews (200)
More Reviews (64)

Showing 1-20 of 200

Tara from BANANAS
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

New User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Brandon has been great with the orientation process. I really like the event and volunteer management features. It brings the team together into one place.

Cons

Not sure yet. I'm thinking it's going to be the look of the online interface. But you could always prove me wrong! :-)

 
 

Elizabeth from Living Flat-Out
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

NeonCRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm not very happy that you can't self-import your volunteer database. That seems like it should be a basic function of the self-import feature, but in reality, you're probably just not letting users do this so that we have to pay you to import our data. Also, I feel like the import fee should be on a sliding scale...the more imports you have, the more money, the less imports you have, the less money it costs.

Pros

It's very user-friendly and has a nice updated design.

Cons

I don't like the self-import limitations that you have imposed that make it difficult to import things ourselves, and not pay you to do.

 
 

Tracy from WAGS Pet Therapy of Kentucky
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Perfect for our small volunteer organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The reason that I gave 4 starts for ease of use is for the implementation process. Other software would get the same number of stars because the implementation of anything like this is always very complex and takes a certain kind of person to complete. The system administrator needs to be very comfortable with computers and feel comfortable with teaching themselves how to use it and figure out any issues or solutions. The configurations, customization and importing of previous data can be difficult for someone that isn't comfortable with new software, or someone who doesn't take time to read all the instructions. The Neon CRM is working perfectly for us. One of the free webinars on QuickBooks actually helped us figure out how to more efficiently and effectively use QuickBooks. Our members love being able to log into the system and update their profiles and see their membership history.

Pros

Online database is secure; database and the application are organized in ways that make sense for how non-profits operate (fundraising, donations, membership); flexibility in features; customization available; statistics and reports that are available; customer service is knowledgeable and responsive; automation of many processes that were previously done manually in spreadsheets and word documents.

Cons

The ONLY thing that I wish Neon offered is a feature for the app. We have monthly events, and I would love to have our members sign themselves in on two different iPads using the app, and have it automatically synced with each other online. To be fair, this is a feature that very few companies offer, since the automatic syncing is difficult to develop.

 
 

Jennifer from RMC Research & Education Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The experience has been wonderful so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The training and follow up are a particular strength of NeonCRM. I appreciate the training videos that may be watched at any time.

Pros

We were particularly drawn to NeonCRM because of its integration with the website product that they also offer. It is great for a donor to be able to make a contribution on our website and have it automatically be added to our database. I also really like how you can create reports and save them for future use. So far, this new system has been very time saving. The training and customer service have been stellar.

Cons

The one thing I have struggled with a little is searching their online resources for answers to questions. We are also still relatively new to the software and I have not yet had a chance to use every feature we will use so I am not sure if it will work as expected though I anticipate it will.

 
 

Tamneicha from Nation Community Outreach Center
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Neon sales team were excellent. The were able to provide me with an affordable solution for managing our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NeonCRM provides the necessary tools to effectively manage our oragnization. The customer service interaction was excellent. Our staff will definitely benefit with the flexibility of the software.

Pros

NeonCRM is very affordable and easy to navigate. The sales team were very helpful , they explained the different options available.

 
 

Michael from AFIRE Chicago
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Affordable and Good for Us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would really recommend using the Idealware report to compare platforms. Each organization has different needs and requirements for their data. The Idealware report compiles information from a lot of different vendors. I would also recommend doing the free trial before purchasing to see if it is a good fit.

Pros

After looking at many platforms (DonorPerfect, Little Green Light, Salesforce), NeonCRM seemed to be the one that worked best for our needs. We really liked the different integrations and the interface was intuitive for staff

Cons

The customizations seemed a little complicated and will require a lot of time to set up. Other platforms had more information about the donor all in one place, as opposed to scrolling through many sections.

 
 

Kristie from Alaska Kidney Patients Association
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

NEON CRM - Perfect for the small non-profit (one person staff)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

take a look - it will change your life

Pros

I like the integration with Quickbooks; how easy event registration is; how easy it is to build event page for our NEON Inspire webpage; prompt replies from customer service; data imports easily;

Cons

Dislike that people don't remember their login information and create a new account for every event and then I have to delete duplicate accounts

 
 

Kelli from Hardy Girls Healthy Women
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Love this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We use Neon for everything! Forms, donations, events, emails, etc. It's not absolutely perfect for any one thing, but it's really great at all those things. For the value and the comprehensiveness, I'd recommend it highly! Plus, the customer service and help center are incredible!! So many resources and extremely quick replies. Very easy to work with.

Cons

Even if there isn't a capability for something I want to do one day, I love that Neon is constantly updating with new features. I know that I can request it and (with enough other people wanting the same thing), they'll be responsive and development solutions. So any cons aren't cons for long.

 
 

Jenny from nutritionfacts.org
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Nice system, fits our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I enjoy the way I can set up automated letters and emails, I like the import system and the customer support is very responsive.

Cons

I wish there was a way for the system to catch people who make duplicate accounts with the same email address, having to match them manually is annoying.

 
 

Andrea from Scout Finch Consulting
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Made especially for nonprofits...antidote

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce was made for for profit sales. It has a whole jargon to learn to understand the fields. To make it work with your needs you need to hire a consultant to help develop bolted on adaptations that will integrate with Salesforce. In other words so called free Salesforce aint really free. Neon is turnkey, by comparison. After comparing the cost of adapting salesforce Neon actually allows nonprofits to save money.

Pros

The Neon CRM and it's cousin online engagement software offer seamless interface and integration with tracking and reporting
Neon features include peer to peer module
Neon is beautiful to look at and easy to learn and work with

Cons

The price of data migration can be high
The sales process was not great. Not all the info I needed so I had to keep going back and forth
Neon does not talk to Click n Pledge but does integrate with many other payment processors

 
 

Lauren from Creative Santa Fe
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Just what our non profit needed to organize our donors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Joe Marnen was extremely helpful setting everything up and answering questions quickly and efficiently.

Pros

The non profit customization is perfect for organizing our donors. Love the Wordpress, Stripe, and Quickbooks integration.

Cons

Uploading contacts and donor history is very difficult to understand/organize into the correct format needed.

 
 

Megan from Animal Welfare League of Alexandria
Specialty: Animal Welfare
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Thank you for all of Neon's patience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you

Pros

We have had a slow time getting converted to Neon and we have really appreciated the support we have received from our liaison at Neon. He has been understanding and very helpful.

Cons

We haven't started using the system yet - nothing so far. We will need to use it for a while to determine if there is any issues.

 
 

Valerie from Community Partnership for Arts and Cuture
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Headaches Releaved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

After 2 nightmarish contracts with two separate inward-/outward-facing database platforms, this was a breath of fresh air. It works right off the rip, the training videos are actually helpful, if you can get through them, and there was no pressure from sales; no contract. They know what they're good at and integrate other systems for things that have better, more specialized products like, Eventbrite, Quickbooks and Mailchimp, and consolidates the data. The whole team can actually use it rather than feeling like data-entry drones.

Pros

The integrations with Eventbrite and Mailchimp allow us to use the best of everything without having to manage lists in every direction or hiring an IT guru.
We talked through our existing (and very messy) data with a data rep from the platform. She talked us through how we needed to clean and modify it for this particular system, including recommendations based her knowledge of the different form fields and feature, and then we uploaded it based on the mapping she set up, and were able to easily modify once we had everything ready to go live

Cons

It's not as flashy or designed as well as some others, but it works! The only other issue would be if we wanted to connect organization accounts and contact accounts in the upload. We could have asked for a custom import, or manually connected the accounts, but since the system search includes scanning the org field, we can search for one org and all the contacts who have it listed as their company pop up anyway, which is all we need!

 
 

Tina from Big Brothers Big Sisters of Gr. Rochester
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

We have loved working with Neon!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommend them!

Pros

The team has been so supportive and helpful. The price is incredible. Works very well for a small nonprofit.

Cons

Truly only one small con- an really it's our fault- wish we had gotten more upfront training to support using the system.

 
 

SarahAnn from Chest Wall Injury Society
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Outstanding product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have been extremely helpful and I am grateful for all they have done to get our society up and running to quickly. Terrific team approach and I am so happy we selected them as our CRM and website development vendors.

Pros

It is a very user-friendly system, and I am impressed with their level of online help resources when I have questions.

Cons

I am struggling with the creation of multiple accounts by constituents with each event versus their membership account versus other engagement with the society. I have tried to merge the various accounts, but I don't seem to be doing it correctly and feel a little frustrated. I am certain it is my fault it is not working smoothly, but do feel a little frustrated by the situation.

 
 

Lisa from Sharing Tree
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use at a great price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Neon CRM is easier to navigate and search than many other donor management softwares that I have used. I also like the customizing features in the reports. Donation entries are also simple and make it easy for me to work with volunteers for data entry.

Cons

I do wish support was a little easier to access. Additionally, although many reports are customizable, there are some limitations when it comes to using households that can be challenging when trying to run good clean mailing lists. However, every database has its quirks.

 
 

Heather from Restore Small Groups
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Professional Software that's user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean and intuitive software that is easy to navigate, and you don't have to be a tech-person to be able to use.

Cons

Customer service isn't free for the initial migration and upload of data. If you have a lot of data you are going to have to pay for their support.

 
 

Jake from Loop
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Only used the free trial, but it has been great so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Extremely intuitive, lot's of functionality, short learning curve! The customer service I have received thus far has been great.

Cons

Nothing that I have found yet. Not to sure what else to put here to fill up the 100 characters, oh there we go!

 
 

Marie from Resolve
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great database at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love that it's customizable, that we can have multiple users and logins, and that event registration is integrated into it.

Cons

There are a few features missing with events, reports and with donor acknowledgement that we've had to figure out some funny workarounds for - but nothing that impedes us terribly.

 
 

Carla from BioBuilder
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Neon CRM has all of the tools that our non-profit needs - CRM, registration, donation, and much more.

Cons

Don't like having to separate and double count records for Organizations and associated Individuals. This should be a seamless process to have the ability to track both without the need for connecting relationships on the backend or double counting records.

 
 
 
Showing 1-20 of 64

Sara from Angels in Disguise
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lots of functions, not easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into.

The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability.

Pros

It gives a small non-profit an affordable option for keeping track of donations and donors.

Cons

Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate.

Source: Capterra
 

India from Bermuda Sloop Foundation

February 2017

February 2017

Neon not so user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am finally manoeuvring my way around NEON I find it a but combersome particularly because we are a charity so in regards to man power we utilise volunteers who may not be technologically advanced. I feel it could be more simplistic/user friendly. As the main user I wish I could set a volunteer on data input or to modify records without my assistance.

Source: Capterra
 

John from Veterans Yoga Project
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

From a consultant and user of neon crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As both a user and as a consultant, I always recommend neon for any client who needs a self-service solution. I have not seen anything in the market that compares to the ability to create an online form for registrations, donations, memberships, constituent access and use.

In addition, the modules are all there for running a nonprofit - from the store, to events, to volunteers, there is a module and the cost for all of them is not significant.

Pros

the online forms creation is unmatched. The depth of the product is excellent and the reporting can give you what you need to get the data from the system.

Cons

The volunteer module. You can't delete applications and projects. It is the weakest part of the system.

Advice to Others

Don't put the burden of the implementation on the provider. Put a plan together for implementation and make sure before you buy that you go over that plan.

Source: Capterra
 

Marisa from sphds

January 2017

January 2017

Neon review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neon is used to keep database for all our donations made to our company. It is a great way to keep all clients info in the system when needed at later times. It is quite easy to use basic functions.

Source: Capterra
 

Lynnee from Women's Fund El Dorado

December 2016

December 2016

Good value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a nonprofit that only collects a 1.5% admin fee, we are very frugal. Neon is a very good value for the money. We use it to track membership, event registrations, interface with MailChimp for newsletters, etc. Once you become familiar with the interface it is easy to use and has many powerful features.

Source: Capterra
 

Jau from 1989

November 2016

November 2016

Excellent for NGO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this for my non for profit and it helps my team focus on what is important and emphasizes shaving time and money we can do what's important in our community

Source: Capterra
 

Barbara from Pediatric Oncology Support Team
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small charity and had never used crm before so we decided to jump in, primarily at first to register people for an event. It is not intuitive or user-friendly. There are training videos you have to watch before you can call in, but 45 minutes into them, they only answer the most basic questions. Forget customizing your forms or registration. We are not IT people who spend all day writing code so we find it difficult and sometimes impossible to use. The social fundraising has been a nightmare as people who set up a team find themselves unable to join their own team! I don't know what we're doing wrong but we find this really hard to use. We've tried our best for over a year now so feel like we gave it a good chance.

Pros

It seems to have a lot of features

Cons

The features are hard to use. Customization is extremely difficult. Social fundraising is a nightmare.

Source: Capterra
 

John from Wyoming Equality

June 2016

June 2016

Great product at great price

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been very happy with program. Has done everything we wanted plus some. Only disappointment has been the lack of attention to details in the product support. Closed our first issue after addressing half the issue. Second issue took over a month to resolve.

Source: Capterra
 

Lauren from Midwest Environmental Advocates

April 2016

April 2016

Overall we really love this software and the broad range of services it provides.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have used this software to store donor, member and client records since the founding of our organization 17 years ago. Over time this software has evolved and changed, but continues to be simple and efficient to use and the absolute best product for our organization.

Pros: you can do several types of record keeping all in one efficient place that you can access from anywhere, you can have several users and they can all be working within the software at the same time, the report function has been updated recently and is tremendously useful for all our data crunching needs, simple to merge duplicate records, very customization to your needs, very affordable for the massive amount of storage this keeps for our organization

Cons: for our technical abilities, the back-end and how the system links to our website can be a little confusing and not always straight-forward; there are a few quirks we have yet to figure out that customer service hasn't been able to help us with

Source: Capterra
 

Julia from celebrate! RVA

April 2016

April 2016

easy to use, user friendly, responsive to suggestions and awesome customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

NeonCRM is one of the best investments we've made. One of my favorite features is the ability to integrate the software with Quickbooks + MailChimp. Having the different portals speak to each other makes the administration side of things much easier - so we can focus on our mission and increasing our impact.

Source: Capterra
 

Kim from Elachee Nature Science Center

April 2016

April 2016

New User Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: 1) easy navigation within accounts, 2) some auto reports are very helpful
Cons: 1) every online transaction creates a new account forcing a manual de-dupe process, eats up available account space and NEON doesn't reconcile a household relationship if the transaction doesn't take place with the head of household, 2) new custom forms do not follow custom template formatting to match the web site, 3) membership purchases/renewals within an event registration don't automatically post to membership forcing a manual reconciliation.

Just like anything new, we're still in a learning curve to discover and train on the ins and outs of all Neon has to offer. Overall, we are learning and benefiting from the conversion to NEON CRM.

Source: Capterra
 

Kelsey from Pacific Heights Academy

April 2016

April 2016

Great CRM for Small NonProfits

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our small, startup non-profit was looking for a CRM that was user-friendly, yet not very expensive. NeonCRM provided us with all the features we wanted, including Peer to Peer Fundraising Campaigns, without the huge costs associated with some of the other CRM's we researched. And, we're happy to see that NeonCRM has been continuously updating and improving their CRM - what a great surprise! We're happy to be using NeonCRM.

Source: Capterra
 

Tom from Encore Vocal Arts

April 2016

April 2016

Great cost-effective CRM tool for the small not-for-profit

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Neon CRM application has been a great improvement for us at Encore Vocal Arts. We were able to take an old MS Access database and other databases with third party vendors like MailChimp, BrownPaper Tickets, and JustGive, and combine them into one powerful database tool that helps us track choir membership, our donors, and our ticket buyers. It allows us to send out regular eBlast communications and to see how many people are opening our emails and who is unsubscribing to our communications. For the money, we couldn't be happier.

If we were to change one thing, it would be to have a little more flexibility in the event registration section. It works fine for ticketing our concerts, but if we could use the word ticket instead of registration it would help our patrons better understand our process.

But as a complete tool, it really has all we need and is easy to use (I am a half time employee and run the whole thing myself with no problems). For a group our size, it is the best bang for the buck!

Source: Capterra
 

Deborah from Turner Syndrome Society

March 2016

March 2016

Neon allows us to manage all our needs in one database such as our events. donors, campaigns, etc

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We started using Neon at the beginning of 2015. It was quite a learning curve for us in a small office and would have found it easier to have the option to call to ask a questions verses having to only watch webinars or pay extra for that phone support. Now that we have learned the system for the daily needs of our organization, we appreciate the updates to enhance the program.

Source: Capterra
 

Mandy from National Stuttering Association

March 2016

March 2016

Consistently Great Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use; excellent, personal customer service. NeonCRM has streamlined many of the services that we need/use, and allows us to focus our attention on continuing the work of our support non-profit.

Source: Capterra
 

Kate from The Protein Society

March 2016

March 2016

Good product, great customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a small, scientific not-for-profit company using Neon for our membership database. Neon is easy to use and frequent updates improve the experience. It can be difficult to locate email templates/notifications/areas to update forms we have on our WordPress site BUT! I was given the responsibilities after the employee responsible for updated left. That said, the customer service team is outstanding. When I open a ticket, I get a confirmation immediately. I get a solution very quickly after that. They are very patient and knowledgable.

Source: Capterra
 

Robert from Mission Encounters International

March 2016

March 2016

Excellent easy-to-use, intuitive software, which is supported by knowledgeable & responsive support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
Easy to use.
Very intuitive.
Ability to change and update without any hurdles.
Strong ability to customize with use of common sense tools.
Very responsive support team for all facets of need. Most of my problems were just user error, which were dealt with very professionally and with supporting documentation.
Set-up system by myself with Neon strong support and some online classes.
Data Conversion went very smooth.
Have been using system for over one year now.

Source: Capterra
 

Leslie from Empower Tanzania Inc

March 2016

March 2016

Incredibly Helpful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: User friendly, organized well, great customer service

Cons: Wish it were easier to customize reports, would like to see more sophisticated design capabilities

Source: Capterra
 

Laurie from Happy Trails Farm Animal Sanctuary, Inc

March 2016

March 2016

NeonCRM Continues to Please

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It's been two years now since I did the tedious research required to choose our donation database software. Subscription service is the way to go and there really is no longer much of a choice. That being said, we moved from GiftWorks after they went subscription based and have not looked back.
NeonCRM was a smaller company. That may be where the magic lies. We got in on the growth. The same Vera that signs an email or invoice, answers the phone. Need a question answered? Create an incident and you will have that answer same day, sometimes within an hour. Have something you want to see in the program? Suggest it and you will see it within a few months of update roll-outs.
We have grown with NeonCRM and Neon is part of who to thank for that growth. If you are researching as I was two years ago, give them the opportunity to please you and they will not let you down.
Thanks NeonCRM for your continued and understanding support of our mission. We could not be where we are today without you. And I type that sincerely. Anyone have a question they would like to ask of a current customer? I welcome you to email me and I will say the same 1st person.

Source: Capterra
 

Jane from Reed House, Inc.

March 2016

March 2016

Program is more intuitive than most, resourses are easily available, customer service is excellent.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We needed a donor database that linked to our website for online donations and event tickets. The program we were using was both expensive and extremely hard to use. Nothing about it was intuitive, few resources were available on site, and customer service was at extra cost. We moved to NeonCRM and have been extremely please. It enables someone with limited computer skills to build donor and event pages and even lets donors have limited access to manage their accounts.

Source: Capterra