NeonCRM Software


 

NeonCRM by Z2 Systems, Inc. is a cloud-based CRM solution designed for small to midsized nonprofits. It contains a full suite of applications, including fundraising, donor management, membership management, marketing and outreach, and more.

This system is suitable for many types of, including animal welfare, human services, and philanthropic foundations. It is designed to offer growing and established nonprofits a scalable, relational-based platform to help raise more revenue and track nonprofits' most important constituent data. 

With integrated online fundraising capabilities, NeonCRM was designed to keep up with changes in donating trends by offering a solution that can accept donations from multiple channels. These built-in, online fundraising tools allow for email blasts, instant automated tax receipts via email, event registration tracking, and automated membership renewal management.

Customized online donation pages mimic the exact look and feel of the nonprofit’s website, offering the ability to create unlimited, targeted donation campaign forms quickly and easily. Offline fundraising options are not sacrificed, however, and all donations are added to each constituent record, including the amount given and a complete history of all past donations.

Several features within NeonCRM provide tools to improve event planning, including customizable event pages that also mimic the look and feel of the nonprofit's website and automated event notifications for registered attendees.

 

NeonCRM - Fundraising dashboard
 
  • NeonCRM - Fundraising dashboard
    Fundraising dashboard
  • NeonCRM - Donor/member account
    Donor/member account
  • NeonCRM - Communication features
    Communication features
  • NeonCRM - Secure online form
    Secure online form
  • NeonCRM - Social fundraising pages
    Social fundraising pages
  • NeonCRM - Event registration
    Event registration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

204 Reviews of NeonCRM

 

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Software Advice Reviews (139)
More Reviews (64)

Showing 1-20 of 140

Anne from Embrace Living Charities
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great Solution!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
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N/A

Thank you!

Pros

Ease of use over RaiserEdge, and straight forward. Love that everything is easy to find and navigate. Great online training tools. Very affordable.

Cons

Since we are brand new users of NeonCRM, we do not have any cons to speak of or any features that we dislike.

 
 

Beth from Scranton Library
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

This CRM Newbie LOVES NEON!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
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I was new to using a CRM type data base like NEON when we were researching programs and systems a year ago, so I had a lot of concerns about jumping in. Thanks to excellent live customer support as we launched and loaded, as well as the online support via videos and online knowledge base, I've been able to learn a ton and make NEON do what I need it to do. I feel like I'm always learning more and that we're still just scratching the surface of what is possible with this very powerful system. I think it is affordable, and I appreciate the ability to only pay for the modules we're using - we received terrific guidance from our client manager during our purchase and set up, and once they had a sense of the work we do, she recommended against our purchasing an additional module. We can always add more later. We have learned a great deal about our data and have decades worth of records that need housekeeping attention on our end, but we're moving forward and using NEON on a daily basis to support our work.

 
 

Phil from Bike Utah
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A good system for our small nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It's great to have our NeonCRM forms (membership, donations, etc.) match our website format. The online knowledge base is a great resource. We don't need to contact customer support that often because it typically answers most of our questions. They system helps to have all of our database needs in one place.

Cons

The email communications system could be slightly easier to use and have better design features, but for the most part it works fine. We have also opted not to use the store feature.

 
 

Kimberly from Mindfulness First
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Love this system!

Ease-of-use

Functionality

Product Quality

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N/A

We feel fortunate to have found NEON- we are a fairly new non-profit and I feel as if it's help get us organized in ways that wouldn't have been an option without it. We are still learning to use everything that it has to offer but in the mean are very happy with the overall usage of the whole program.

 
 

Vicki from Comfort Cases
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

So far perfect...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We have not yet received the product but the experience of purchasing the product from initial contact to the demo to the purchasing has been a breeze. Everyone is professional, courteous and knowledgeable. We can't wait to get started using the software.

 
 

Sara from KingdomPursuit
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Navigating the Neon Maze - Worth It If You Have Time

Ease-of-use

Functionality

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Value for Money

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We have appreciated Neon as a central hub for our CRM and fundraising needs. The customer service is excellent! The capabilities are vast, albeit not very intuitive. Because of this, we've had to simultaneously utilize other programs for aspects that are available in Neon, but we've found too limited or complex to use. While I can't imagine managing our non-profit without Neon, the system itself is a bit of a maze and doesn't always work as fluidly or simply as we expect. We are definitely continuing on with Neon and determined to figure out more of the intricacies as we go. In the meantime - three cheers to their support team!

 
 

Chantelle from Stewards of wildlife
Specialty: Animal Welfare
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I've recently started using NeonCRM and it has made all our lives so much easier. It's the most convenient and most structured platform I've ever used.
The tutorials also goes a long way in helping explain all the functions

Pros

Almost all aspects of your nonprofit run off one platform.

Cons

It's a little difficult to figure out all the settings in the beginning

 
 

Rebecca from YWCA
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Neon works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It is an intuitive program for the most part, and the price is fair for the functions you get. As someone who hadn't worked with this type of software before, it was not too difficult to pick up.

Pros

Cost, east of use.

Cons

Sometimes you have to pick around to find what you are looking for.

 
 

Dave from St. Matthew Catholic Church
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

NeonCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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We are still in the process of converting our data and find NeonCRM to be very straightforward. It will meet or exceed our expectations.

Pros

Ease of use; web based; straight forward; dynamic;

Cons

Does not create households in a straightforward way. Based on individuals and not family units.

Advice to Others

Check it out.

 
 

Mark from Habitat for Humanity of Snohomish County
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

NEON as a nimble CRM/Donor driven software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

The adaptability of the program is somewhat cumbersome to learn, but the modules are easy to use once they are taught adequately by either the Neon service center or through another employee. I've discovered that asking for less information ultimately results in receiving more in return for reports. We are underutilizing the system for events and volunteer registration. I am curious how those would work.

Pros

The ease of merging reports to documents is very simple.

Cons

Learning the system took a long learning curve. Too many options are needless but still available, thus reducing how nimble the program is. Neon also limits the ability to edit online forms for your website.

Advice to Others

I suggest maintaining constant contact with their support system to guide you, especially through the first three or four months of using the system.

 
 

Jennifer from Lake Wapogasset Lutheran Bible Camp
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

A great improvement for our management of data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Switching to Neon has been a good move for our organization. We are able to better organize our information in a more comprehensive way. After 1 year of use we are still figuring out how to use all the functions of neon to our advantage. Customer service is quick to respond and pretty amazing.

Pros

It is very user friendly and it is accessible anywhere.

Cons

The formatting platform for system letters, system emails, and online forms is ridiculously bad. It looks like it might work like Word but it does not. It is so limited in its ability that I find we had to revamp everything we've always done with communication flow. This is very frustrating. There are so many good platforms out there - I wish neon would improve this feature. It would make life much easier with neon.

Advice to Others

When you complete the conversion, make sure you buy the comprehensive training package. We did not have live customer service when we went live with Neon and it forced us to fumble our way through those beginning months. I don't even think we knew that we wouldn't have someone to call when we had a problem. That said - the online support is amazing.

 
 

Eric from Hidden Haven Christian Camp
Specialty: Churches
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Does everything I've needed it to do so far. Handles donations and camp registrations for is very well.

Pros

Very in depth

Cons

Takes a little to get used to the UI.

 
 

Rich from Clearwater Forest, Inc
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Fantastic support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Sam has been incredible with quick response and information to transition from our antiquated system to what seems to be a phenomenal system. More reports than we'll ever use without having to customize.

 
 

Molly from Community Child Guidance Clinic
Specialty: Healthcare & Hospitals
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great System, taking SLIGHTLY longer to learn than expected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
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Product Quality
Quality
Support

So far I love NEON and as our organizations brand new development coordinator I'm glad I've been able to start using it right away. It's taken more time to get used to than I thought it would, but it's a big, very capable program with lots to offer my biggest concern is I won't know how to use it to its full potential! While there isn't a ton of ongoing live support there are dozens of training videos and how-tos available online. I have no doubt I'll be really up and running with this soon! Such a great switch from our old, cumbersome, outdated CRM from last year!

Pros

Good price, able to get started right away, some handy integrations, very friendly staff, tons of online webinars and recorded how-tos

Cons

Could use a few MORE integrations though I've heard more are in the works. Is taking me just slightly longer to figure out than anticipated.

Advice to Others

Really put the time in as soon as you get going with NEON. There are a few start-up phone calls and a configuration session, but if you already have some working knowledge of the program before you go through these you'll be in way better shape. Watch all the webinars and take notes!

 
 

Scott from Nashville Coaching Coalition
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Scott

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Ease-of-use
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Product Quality
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Neon has been a very helpful for our start-up non-profit. With very prompt, detailed, and kind help from the support team (they have been fantastic), we have been able to get NEON up and going to do our most important tasks quickly and we are now working on growing into more of the many features it offers. We are a small team and do not have a person dedicated to working solely on the database, so the webinars and support have been crucial to our early success with NEON. I would highly recommend to any non-profit looking to better organize all of the many details it takes to run a successful organization.

Pros

o support
ease of basic functions
reports

Cons

- outgoing communication and forms is not very intuitive

 
 

Meghan from Lawrence Humane Society
Specialty: Animal Welfare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

An intuitive platform that helps save time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Working in NeonCRM and working with the NeonCRM team has been absolutely wonderful. While no database or CRM is perfect, Neon checks off more "must have" and "would love to have" boxes than other databases I've worked with, or the database our organization used prior to Neon. Having a small (1.5 person) fundraising shop, it was imperative that we found a database that was intuitive and had features that were easy to use and easy to understand -- Neon hit the nail on the head. Having only 1.5 FTEs dedicated to fundraising has made implementation of all of the different features take a bit longer, but every time we put a new piece in place (i.e. the event module or the online store) it makes our lives easier and helps us be more efficient and effective with our time. Now, instead of using one platform for fundraising, another separate software for events, and a third for our store, everything is neatly packaged into one amazing database.

Pros

- Easy to use and understand
- Amazing support staff
- Regular updates to improve the product
- Easy to set up with the help of Neon staff
- Affordable
- Custom reporting features are intuitive

Cons

- The fundraising dashboard isn't as customizable as I would like (i.e. you can feature campaigns, but you can't compare campaigns year over year on the dash)
- I wish there was a way to manipulate some of the stock reports to get a better output for what we need

Advice to Others

Take full advantage of their free 30-day trial and use real data to discover all of the features.

 
 

Amanda from UUPCC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

An Intuitive and Flexible Database

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Support

I have only used Neon for my organization's trial period, but so far, my experience with has been terrific. My organization runs a variety of unique programs, so I was worried that I would have to do a lot of convoluted workarounds to make Neon functional for us. I was pleased to find that this was not the case. It is flexible and customizable enough to meet all our needs. It is intuitive to use and has a helpful knowledge base to explain anything that is not immediately apparent. And customer support has been great for any lingering questions.

One thing I would love to see, and that other have requested, is the option to collapse all fields by default on individual and organizational accounts. You can hide fields entirely, but not set the default view to collapse the fields you don't want to be hidden. That is my only significant complaint so far.

 
 

Joan from San Jose Museum of Quilts & Textiles
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

NEON was a great decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our organization was using spreadsheets to keep track of everything. Running reports was a nightmare. Now with just a few clicks we can run reports, send emails and accept money. After doing our research and choosing NEON, I know we made the right decision. Not only is the database great, but the customer service and support are wonderful as well. You can't go wrong with choosing NEON.

 
 

Emily from BridgeTown Inc.
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Neon Review

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our experience with Neon is one of solid functionality, great reporting and overall ease of use for our team.

Pros

Peer-to-Peer fundraising
Reports
Donor segmentation
Batch donation imports

Cons

Receipts- unable to pull a receipt that shows in-kind giving for donors

Advice to Others

Watch all the tutorial videos. It makes installing everything a breeze.

 
 

Lori from Children Desiring God
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Pleased with start up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

After researching several other CRMs that seemed overwhelming to use and implement, I was pleased that NeonCRM is already up and running within a couple of weeks of implementing it. I was able to import our previous donor history, set up distribution lists, send group emails, and customize our donor page. I can usually find answers I need in the Knowledge base, and have watched many of the training videos. After just using it for 2 weeks it seems like a good fit for us.

Pros

Many features and a bit more intuitive than others I've seen. The WYSIWYG feature is a great help.

Cons

I wish I understood HTML more so setting up web pages and emails was a bit easier/quicker for me personally. Still, have much to learn to use it more effectively.

Advice to Others

Make sure to figure out what you hope NeonCRM can do for you so you can ask the right questions during set up and get the help you need on the front end.