NeonCRM Software


 

NeonCRM by Z2 Systems, Inc. is a cloud-based customer relationship management (CRM) suite for small to large nonprofits such as animal welfare groups, human services, and philanthropic foundations. Applications include marketing and outreach, fundraising, donor management, membership management and more.

Online fundraising capabilities help users keep up with changes in donating trends by enabling them to accept donations from multiple channels. Built-in online fundraising tools allow for email blasts, automated tax receipts via email, event registration tracking and automated membership renewal management.

Customized online donation pages mimic the look and feel of existing user websites, offering the ability to create branded donation campaign forms. Customizable event pages can also be configured to match existing websites, and users can send automated event notifications for registered attendees.

Online and offline donations can be added to each constituent record, including the amount given and a complete history of all past donations.

 

NeonCRM - Donations home/dashboard
 
  • NeonCRM - Donations home/dashboard
    Donations home/dashboard
  • NeonCRM - Accounts home/dashboard
    Accounts home/dashboard
  • NeonCRM - Send email campaigns
    Send email campaigns
  • NeonCRM - Make a donation
    Make a donation
  • NeonCRM - Event registration
    Event registration
  • NeonCRM - Fundraising
    Fundraising
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

254 Reviews of NeonCRM

 

Start your review of NeonCRM

Click to start
http://www.softwareadvice.com/nonprofit/neoncrm-review/
Software Advice Reviews (190)
More Reviews (64)

Showing 1-20 of 190

Lauren from Creative Santa Fe
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Just what our non profit needed to organize our donors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Joe Marnen was extremely helpful setting everything up and answering questions quickly and efficiently.

Pros

The non profit customization is perfect for organizing our donors. Love the Wordpress, Stripe, and Quickbooks integration.

Cons

Uploading contacts and donor history is very difficult to understand/organize into the correct format needed.

 
 

Megan from Animal Welfare League of Alexandria
Specialty: Animal Welfare
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Thank you for all of Neon's patience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you

Pros

We have had a slow time getting converted to Neon and we have really appreciated the support we have received from our liaison at Neon. He has been understanding and very helpful.

Cons

We haven't started using the system yet - nothing so far. We will need to use it for a while to determine if there is any issues.

 
 

Valerie from Community Partnership for Arts and Cuture
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Headaches Releaved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

After 2 nightmarish contracts with two separate inward-/outward-facing database platforms, this was a breath of fresh air. It works right off the rip, the training videos are actually helpful, if you can get through them, and there was no pressure from sales; no contract. They know what they're good at and integrate other systems for things that have better, more specialized products like, Eventbrite, Quickbooks and Mailchimp, and consolidates the data. The whole team can actually use it rather than feeling like data-entry drones.

Pros

The integrations with Eventbrite and Mailchimp allow us to use the best of everything without having to manage lists in every direction or hiring an IT guru.
We talked through our existing (and very messy) data with a data rep from the platform. She talked us through how we needed to clean and modify it for this particular system, including recommendations based her knowledge of the different form fields and feature, and then we uploaded it based on the mapping she set up, and were able to easily modify once we had everything ready to go live

Cons

It's not as flashy or designed as well as some others, but it works! The only other issue would be if we wanted to connect organization accounts and contact accounts in the upload. We could have asked for a custom import, or manually connected the accounts, but since the system search includes scanning the org field, we can search for one org and all the contacts who have it listed as their company pop up anyway, which is all we need!

 
 

Tina from Big Brothers Big Sisters of Gr. Rochester
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

We have loved working with Neon!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommend them!

Pros

The team has been so supportive and helpful. The price is incredible. Works very well for a small nonprofit.

Cons

Truly only one small con- an really it's our fault- wish we had gotten more upfront training to support using the system.

 
 

SarahAnn from Chest Wall Injury Society
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Outstanding product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have been extremely helpful and I am grateful for all they have done to get our society up and running to quickly. Terrific team approach and I am so happy we selected them as our CRM and website development vendors.

Pros

It is a very user-friendly system, and I am impressed with their level of online help resources when I have questions.

Cons

I am struggling with the creation of multiple accounts by constituents with each event versus their membership account versus other engagement with the society. I have tried to merge the various accounts, but I don't seem to be doing it correctly and feel a little frustrated. I am certain it is my fault it is not working smoothly, but do feel a little frustrated by the situation.

 
 

Lisa from Sharing Tree
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use at a great price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Neon CRM is easier to navigate and search than many other donor management softwares that I have used. I also like the customizing features in the reports. Donation entries are also simple and make it easy for me to work with volunteers for data entry.

Cons

I do wish support was a little easier to access. Additionally, although many reports are customizable, there are some limitations when it comes to using households that can be challenging when trying to run good clean mailing lists. However, every database has its quirks.

 
 

Heather from Restore Small Groups
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Professional Software that's user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean and intuitive software that is easy to navigate, and you don't have to be a tech-person to be able to use.

Cons

Customer service isn't free for the initial migration and upload of data. If you have a lot of data you are going to have to pay for their support.

 
 

Jake from Loop
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Only used the free trial, but it has been great so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Extremely intuitive, lot's of functionality, short learning curve! The customer service I have received thus far has been great.

Cons

Nothing that I have found yet. Not to sure what else to put here to fill up the 100 characters, oh there we go!

 
 

Marie from Resolve
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great database at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love that it's customizable, that we can have multiple users and logins, and that event registration is integrated into it.

Cons

There are a few features missing with events, reports and with donor acknowledgement that we've had to figure out some funny workarounds for - but nothing that impedes us terribly.

 
 

Carla from BioBuilder
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Neon CRM has all of the tools that our non-profit needs - CRM, registration, donation, and much more.

Cons

Don't like having to separate and double count records for Organizations and associated Individuals. This should be a seamless process to have the ability to track both without the need for connecting relationships on the backend or double counting records.

 
 

Dena from California Lutheran University - Center for Nonprofit Leadership
Specialty: Higher Education
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Just getting started but already excited!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excited to join the community of users and have this software be part of our year two experience!!

Pros

All the functionality we need and were looking for. GREAT customer service and partnership with our sales representative. He has been patient beyond belief and has answered all our questions and really helped us make the decision to go with NeonCRM. I have already recommended Neon to another local nonprofit.

Cons

Nothing so far. Wish that we could process membership dues on a monthly basis, but suspect there is a way that we just haven't learned yet!

  Response: Your Neon Team, Z2 Systems, Inc.

Date: August 2017

August 2017

 

Hi Dena,

Thanks for your review! It is possible to set up monthly memberships with NeonCRM, and this is absolutely something that you and your Neon Consultant can discuss further during your Configuration Consultation session.

We are excited to work with you and welcome you as part of the Neon community!

-Your Neon Team

 
 

Ashle from Evolution Institute
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use, but some restrictions.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The UI is much easier to navigate than other CRM systems we've used in the past. Customer service is very responsive.

Cons

Integrations are somewhat limiting. Internal email lists aren't as advanced as we would like (only first, last, email - no other identifiers unless you want to make the email contact an account, which will end up costing you more if you go over your account limit based on plan pricing).

 
 

Ashley from OSBI
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We're a brand new user and cannot speak aboutthe system as of yet, but the customer service that we received as we learned about the software was impeccable. Joe was a great resource and I can't rave enough about him.

Cons

Unfortunately, we have not used the system long enough for an accurate answer to this question. So far, everything looks great.

 
 

Leigha from CanWaCH
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Customer Service is Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Sales team was very responsive and informative. I felt very comfortable with NeonCRM before even adopting it due to the consistent support.

Cons

I haven't found anything yet that I feel is a con.

 
 

Allison from Ann Arbor Film Festival
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

New to Neon

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All the options and functions that are bundled together. While we probably won't use all the features out of the gate, its great that they are available. It also integrates with all the products we were already using which made it seem like a perfect fit (Mailchimp, Quickbooks, Eventbrite).

Cons

I'm a little unsure exactly how we are going to customize everything to fit our needs but am confident the consulting and implementation team will be able to help us get this figured out.

 
 

Jordan from CT Trust for Historic Preservation
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Neon is great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

User friendly, great help staff, always updating and changing with the times, organized and clean, the new app is great

Cons

Reporting is not easy for me, updating web pages could be easier, more options for webpage design, customizing membership web pages would be great

 
 

Holly from Robert F. Munroe Day School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Private School NeonCRM experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how easy the main interface is to use. It is also very easy to get in touch with customer service when you need direction learning how to use a new feature.

Cons

The only thing that I dislike is the reporting. It takes time to learn how to use the features so that information is sorted and reported correctly.

 
 

Freny from Monterey Bay Economic Partnership
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very robust database with lots of capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of functionality, great for the long run because we can continue to expand. We haven't even scratched the surface of its capabilities yet.

Cons

Certain features are hard to figure out, particularly the integration with other software. Visually it is hard to scroll through all the attributes of a record. Perhaps another way to organize it on screen would be more user friendly. A little more support with tutorials or with a rep would be helpful to implement some of the features that I am interested in.

  Response: The Neon Team , Z2 Systems, Inc.

Date: July 2017

July 2017

 

Freny,

We’re happy to hear that your organization is expanding, and we look forward to NeonCRM growing with you! We have an extensive library of recorded trainings and visual guides which are all free and located at support.neoncrm.com.

We also want to mention that the account view can be configured on a per user basis to ensure the most vital information and is at each user’s fingertips. You can hide certain sections and fields to reduce the amount of scrolling: https://support.neoncrm.com/hc/en-us/articles/218528837-Configure-Your-Account-View

We hope this info helps, and thank you for your feedback! Feel free to contact our support team if you have any questions about using NeonCRM. We’re here to help!

-Your Neon Team

 
 

Taylor from Witness the Fitness LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service from this company is awesome. I think this system will really work for our company.

Cons

I don't really have any cons, but I do feel like the Go To Meeting app the company uses can be kind of confusing to use for people.

 
 

Carly from White Fields
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The reporting is easy and simple. I can get what I need with the click of a button! The rest of my staff was able to use the database with little training.

 
 
 
Showing 1-20 of 64

Sara from Angels in Disguise
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lots of functions, not easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into.

The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability.

Pros

It gives a small non-profit an affordable option for keeping track of donations and donors.

Cons

Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate.

Source: Capterra
 

India from Bermuda Sloop Foundation

February 2017

February 2017

Neon not so user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am finally manoeuvring my way around NEON I find it a but combersome particularly because we are a charity so in regards to man power we utilise volunteers who may not be technologically advanced. I feel it could be more simplistic/user friendly. As the main user I wish I could set a volunteer on data input or to modify records without my assistance.

Source: Capterra
 

John from Veterans Yoga Project
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

From a consultant and user of neon crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As both a user and as a consultant, I always recommend neon for any client who needs a self-service solution. I have not seen anything in the market that compares to the ability to create an online form for registrations, donations, memberships, constituent access and use.

In addition, the modules are all there for running a nonprofit - from the store, to events, to volunteers, there is a module and the cost for all of them is not significant.

Pros

the online forms creation is unmatched. The depth of the product is excellent and the reporting can give you what you need to get the data from the system.

Cons

The volunteer module. You can't delete applications and projects. It is the weakest part of the system.

Advice to Others

Don't put the burden of the implementation on the provider. Put a plan together for implementation and make sure before you buy that you go over that plan.

Source: Capterra
 

Marisa from sphds

January 2017

January 2017

Neon review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neon is used to keep database for all our donations made to our company. It is a great way to keep all clients info in the system when needed at later times. It is quite easy to use basic functions.

Source: Capterra
 

Lynnee from Women's Fund El Dorado

December 2016

December 2016

Good value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a nonprofit that only collects a 1.5% admin fee, we are very frugal. Neon is a very good value for the money. We use it to track membership, event registrations, interface with MailChimp for newsletters, etc. Once you become familiar with the interface it is easy to use and has many powerful features.

Source: Capterra
 

Jau from 1989

November 2016

November 2016

Excellent for NGO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this for my non for profit and it helps my team focus on what is important and emphasizes shaving time and money we can do what's important in our community

Source: Capterra
 

Barbara from Pediatric Oncology Support Team
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small charity and had never used crm before so we decided to jump in, primarily at first to register people for an event. It is not intuitive or user-friendly. There are training videos you have to watch before you can call in, but 45 minutes into them, they only answer the most basic questions. Forget customizing your forms or registration. We are not IT people who spend all day writing code so we find it difficult and sometimes impossible to use. The social fundraising has been a nightmare as people who set up a team find themselves unable to join their own team! I don't know what we're doing wrong but we find this really hard to use. We've tried our best for over a year now so feel like we gave it a good chance.

Pros

It seems to have a lot of features

Cons

The features are hard to use. Customization is extremely difficult. Social fundraising is a nightmare.

Source: Capterra
 

John from Wyoming Equality

June 2016

June 2016

Great product at great price

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been very happy with program. Has done everything we wanted plus some. Only disappointment has been the lack of attention to details in the product support. Closed our first issue after addressing half the issue. Second issue took over a month to resolve.

Source: Capterra
 

Lauren from Midwest Environmental Advocates

April 2016

April 2016

Overall we really love this software and the broad range of services it provides.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have used this software to store donor, member and client records since the founding of our organization 17 years ago. Over time this software has evolved and changed, but continues to be simple and efficient to use and the absolute best product for our organization.

Pros: you can do several types of record keeping all in one efficient place that you can access from anywhere, you can have several users and they can all be working within the software at the same time, the report function has been updated recently and is tremendously useful for all our data crunching needs, simple to merge duplicate records, very customization to your needs, very affordable for the massive amount of storage this keeps for our organization

Cons: for our technical abilities, the back-end and how the system links to our website can be a little confusing and not always straight-forward; there are a few quirks we have yet to figure out that customer service hasn't been able to help us with

Source: Capterra
 

Julia from celebrate! RVA

April 2016

April 2016

easy to use, user friendly, responsive to suggestions and awesome customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

NeonCRM is one of the best investments we've made. One of my favorite features is the ability to integrate the software with Quickbooks + MailChimp. Having the different portals speak to each other makes the administration side of things much easier - so we can focus on our mission and increasing our impact.

Source: Capterra
 

Kim from Elachee Nature Science Center

April 2016

April 2016

New User Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: 1) easy navigation within accounts, 2) some auto reports are very helpful
Cons: 1) every online transaction creates a new account forcing a manual de-dupe process, eats up available account space and NEON doesn't reconcile a household relationship if the transaction doesn't take place with the head of household, 2) new custom forms do not follow custom template formatting to match the web site, 3) membership purchases/renewals within an event registration don't automatically post to membership forcing a manual reconciliation.

Just like anything new, we're still in a learning curve to discover and train on the ins and outs of all Neon has to offer. Overall, we are learning and benefiting from the conversion to NEON CRM.

Source: Capterra
 

Kelsey from Pacific Heights Academy

April 2016

April 2016

Great CRM for Small NonProfits

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our small, startup non-profit was looking for a CRM that was user-friendly, yet not very expensive. NeonCRM provided us with all the features we wanted, including Peer to Peer Fundraising Campaigns, without the huge costs associated with some of the other CRM's we researched. And, we're happy to see that NeonCRM has been continuously updating and improving their CRM - what a great surprise! We're happy to be using NeonCRM.

Source: Capterra
 

Tom from Encore Vocal Arts

April 2016

April 2016

Great cost-effective CRM tool for the small not-for-profit

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Neon CRM application has been a great improvement for us at Encore Vocal Arts. We were able to take an old MS Access database and other databases with third party vendors like MailChimp, BrownPaper Tickets, and JustGive, and combine them into one powerful database tool that helps us track choir membership, our donors, and our ticket buyers. It allows us to send out regular eBlast communications and to see how many people are opening our emails and who is unsubscribing to our communications. For the money, we couldn't be happier.

If we were to change one thing, it would be to have a little more flexibility in the event registration section. It works fine for ticketing our concerts, but if we could use the word ticket instead of registration it would help our patrons better understand our process.

But as a complete tool, it really has all we need and is easy to use (I am a half time employee and run the whole thing myself with no problems). For a group our size, it is the best bang for the buck!

Source: Capterra
 

Deborah from Turner Syndrome Society

March 2016

March 2016

Neon allows us to manage all our needs in one database such as our events. donors, campaigns, etc

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We started using Neon at the beginning of 2015. It was quite a learning curve for us in a small office and would have found it easier to have the option to call to ask a questions verses having to only watch webinars or pay extra for that phone support. Now that we have learned the system for the daily needs of our organization, we appreciate the updates to enhance the program.

Source: Capterra
 

Mandy from National Stuttering Association

March 2016

March 2016

Consistently Great Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use; excellent, personal customer service. NeonCRM has streamlined many of the services that we need/use, and allows us to focus our attention on continuing the work of our support non-profit.

Source: Capterra
 

Kate from The Protein Society

March 2016

March 2016

Good product, great customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a small, scientific not-for-profit company using Neon for our membership database. Neon is easy to use and frequent updates improve the experience. It can be difficult to locate email templates/notifications/areas to update forms we have on our WordPress site BUT! I was given the responsibilities after the employee responsible for updated left. That said, the customer service team is outstanding. When I open a ticket, I get a confirmation immediately. I get a solution very quickly after that. They are very patient and knowledgable.

Source: Capterra
 

Robert from Mission Encounters International

March 2016

March 2016

Excellent easy-to-use, intuitive software, which is supported by knowledgeable & responsive support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
Easy to use.
Very intuitive.
Ability to change and update without any hurdles.
Strong ability to customize with use of common sense tools.
Very responsive support team for all facets of need. Most of my problems were just user error, which were dealt with very professionally and with supporting documentation.
Set-up system by myself with Neon strong support and some online classes.
Data Conversion went very smooth.
Have been using system for over one year now.

Source: Capterra
 

Leslie from Empower Tanzania Inc

March 2016

March 2016

Incredibly Helpful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: User friendly, organized well, great customer service

Cons: Wish it were easier to customize reports, would like to see more sophisticated design capabilities

Source: Capterra
 

Laurie from Happy Trails Farm Animal Sanctuary, Inc

March 2016

March 2016

NeonCRM Continues to Please

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It's been two years now since I did the tedious research required to choose our donation database software. Subscription service is the way to go and there really is no longer much of a choice. That being said, we moved from GiftWorks after they went subscription based and have not looked back.
NeonCRM was a smaller company. That may be where the magic lies. We got in on the growth. The same Vera that signs an email or invoice, answers the phone. Need a question answered? Create an incident and you will have that answer same day, sometimes within an hour. Have something you want to see in the program? Suggest it and you will see it within a few months of update roll-outs.
We have grown with NeonCRM and Neon is part of who to thank for that growth. If you are researching as I was two years ago, give them the opportunity to please you and they will not let you down.
Thanks NeonCRM for your continued and understanding support of our mission. We could not be where we are today without you. And I type that sincerely. Anyone have a question they would like to ask of a current customer? I welcome you to email me and I will say the same 1st person.

Source: Capterra
 

Jane from Reed House, Inc.

March 2016

March 2016

Program is more intuitive than most, resourses are easily available, customer service is excellent.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We needed a donor database that linked to our website for online donations and event tickets. The program we were using was both expensive and extremely hard to use. Nothing about it was intuitive, few resources were available on site, and customer service was at extra cost. We moved to NeonCRM and have been extremely please. It enables someone with limited computer skills to build donor and event pages and even lets donors have limited access to manage their accounts.

Source: Capterra