NeonCRM Software


 

NeonCRM by Z2 Systems, Inc. is a cloud-based customer relationship management (CRM) suite for small to large nonprofits such as animal welfare groups, human services, and philanthropic foundations. Applications include marketing and outreach, fundraising, donor management, membership management and more.

Online fundraising capabilities help users keep up with changes in donating trends by enabling them to accept donations from multiple channels. Built-in online fundraising tools allow for email blasts, automated tax receipts via email, event registration tracking and automated membership renewal management.

Customized online donation pages mimic the look and feel of existing user websites, offering the ability to create branded donation campaign forms. Customizable event pages can also be configured to match existing websites, and users can send automated event notifications for registered attendees.

Online and offline donations can be added to each constituent record, including the amount given and a complete history of all past donations.

 

NeonCRM - Fundraising dashboard
 
  • NeonCRM - Fundraising dashboard
    Fundraising dashboard
  • NeonCRM - Donor/member account
    Donor/member account
  • NeonCRM - Communication features
    Communication features
  • NeonCRM - Secure online form
    Secure online form
  • NeonCRM - Social fundraising pages
    Social fundraising pages
  • NeonCRM - Event registration
    Event registration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

215 Reviews of NeonCRM

 

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Software Advice Reviews (150)
More Reviews (65)

Showing 1-20 of 150

Jade from CA consortium for Independent Study
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Neon support excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The level of technical support is extremely impressive!

Pros

The support team is amazing- fast responses and provides helpful information immediately. Easy to send mass communications and fix mistakes made by users.

Cons

Some things don't fit well for our organization. Wish more could be customized. Not a way to pay after registering, not a way to prevent duplicate accounts from being created.

 
 

Jessica from Tampa Bay Arts & Education Network
Specialty: Public Broadcast (TV & Radio)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

The system is difficult to learn but works once you learn it.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

If you are a small non-profit, this system is NOT for you. You don't something this complicated.

Pros

The pros for the system include integration with Mailchimp and PayPal. But you have add all of the NEON ID's into each mail chimp account. Also, each account is very detailed, with donation information and if they read theirs emails. They do offer a discount for non-profits.

Cons

The system is VERY difficult. It takes hours of training and even after that, it still is very intricate. The cost of this program is outrageous compared to other systems.

 
 

Courtney from Sexual Assault Victim Advocate Center
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

2 Year Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall great experience, I would recommend to another company if they were confident in problem solving.

Pros

I really like the ease of entering new donor's and sending tax receipts. I also really like the reports option and how easy it is to change the report and export it to excel. I also like the mail merge option, this is a huge time saver.

Cons

It is not user friendly to create new campaigns and new tax receipt letters. It takes me a long time to find where the emails and letters are stored then find the version I have to copy and work off then set up as the newer version and make sure it is connected to the campaign. It's a lot of steps that are not very user friendly and takes longer than necessary to find all the right steps.

 
 

Lindsey from The Tyler Robinson Foundation
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Extensive tools but confusing technical interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So many platforms have a very comprehensive interface. I work in so many other platforms that feel far more intuitive than this one, though I can see once I actually master it, it can likely do all I need to do.

Pros

I like how many options there are within the system. It's obviously a very robust tool that can do just about anything a nonprofit needs.

Cons

It feels way more technical and complicated than it should. It's very difficult to accomplish small tasks and often I spend far too long testing and retesting things to figure them out.

 
 

Ashley from Lives of Doctors' Wives Foundation
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great Product for the Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software will cover about 95% of what we need it to do. The great customer service was part of what encouraged our board to accept this proposal.

Pros

Great customer service, great integrations, price

Cons

Does not integrate with Square.

 
 

Connor from John Lester Foundation
Specialty: Philanthropic Foundations
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Good Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has everything that I need in a CRM. Not the good interface, but man does it work well!

Pros

Functionality

Cons

Hard to get used to at first

 
 

Sarah from Calvin Center for Faith & Writing
Specialty: Higher Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Neon for school non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have only just begun using Neon for our non-profit connected to a small liberal arts college. We have lacked a comprehensive database and fundraising tool for keeping in touch with our supporters, and we are excited to use Neon to raise additional funds and be able to keep our constituents apprised of the work we're doing. Further, Neon's integrated registration system will make our biennial conference planning more streamlined and less cumbersome for our limited staff. Our sales consultant was helpful throughout the decision making process, making himself available without being high pressure, and he answered our many questions promptly and fully. And our professional services consultant has picked up the baton and been helpful and available from the get go.

 
 

Nick from IASAz
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Powerful platform, with tons of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using the trial version of NeonCRM and it has not let me down yet. There are tons of features and options that might seem overwhelming, but as I thought about all the features we will need as we grow our charity, it seemed to me, that we will need most if not all of these features.

Pros

Complete feature set, great customer support, and tons of online tutorials

Cons

Seems complex with may options and some terms which at first did not make sense to me, but after reading the documentation and viewing the tutorial videos I am beginning to get a hang of it.

 
 

Mandy from The Covering House
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

All-In-One CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We currently have 4 different vendors providing all of the functionality we receive with Neon. We save time and money by eliminating all of the middlemen.

Pros

Event registrations and online donations are automatically tagged to a user.

Cons

We do not offer memberships so we will not utilize this feature.

 
 

Ashley from King Productions, Inc.
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

#1 Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Knowing I needed a CRM I researched several. I found this company to far exceed ALL other companies in customer service! The ease of the system is a major plus as well. It encompasses everything I need in this program! Yes the value for the money is great! Neon includes options for my businesses that other companies charged a hefty add on price for. Not to mention other companies charged to train you to use the software. Neon had given me several options to work within their software to see if I like it, ask questions about it and even set me up with training videos BEFORE I EVER SIGNED UP! I am 100% confident that I made the right choice to go with Neon CRM. My rep has been a key player in this decision making process!

 
 

Anne from Embrace Living Charities
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great Solution!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Thank you!

Pros

Ease of use over RaiserEdge, and straight forward. Love that everything is easy to find and navigate. Great online training tools. Very affordable.

Cons

Since we are brand new users of NeonCRM, we do not have any cons to speak of or any features that we dislike.

 
 

Beth from Scranton Library
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

This CRM Newbie LOVES NEON!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was new to using a CRM type data base like NEON when we were researching programs and systems a year ago, so I had a lot of concerns about jumping in. Thanks to excellent live customer support as we launched and loaded, as well as the online support via videos and online knowledge base, I've been able to learn a ton and make NEON do what I need it to do. I feel like I'm always learning more and that we're still just scratching the surface of what is possible with this very powerful system. I think it is affordable, and I appreciate the ability to only pay for the modules we're using - we received terrific guidance from our client manager during our purchase and set up, and once they had a sense of the work we do, she recommended against our purchasing an additional module. We can always add more later. We have learned a great deal about our data and have decades worth of records that need housekeeping attention on our end, but we're moving forward and using NEON on a daily basis to support our work.

 
 

Phil from Bike Utah
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A good system for our small nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's great to have our NeonCRM forms (membership, donations, etc.) match our website format. The online knowledge base is a great resource. We don't need to contact customer support that often because it typically answers most of our questions. They system helps to have all of our database needs in one place.

Cons

The email communications system could be slightly easier to use and have better design features, but for the most part it works fine. We have also opted not to use the store feature.

 
 

Kimberly from Mindfulness First
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Love this system!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We feel fortunate to have found NEON- we are a fairly new non-profit and I feel as if it's help get us organized in ways that wouldn't have been an option without it. We are still learning to use everything that it has to offer but in the mean are very happy with the overall usage of the whole program.

 
 

Vicki from Comfort Cases
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

So far perfect...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have not yet received the product but the experience of purchasing the product from initial contact to the demo to the purchasing has been a breeze. Everyone is professional, courteous and knowledgeable. We can't wait to get started using the software.

 
 

Sara from KingdomPursuit
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Navigating the Neon Maze - Worth It If You Have Time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have appreciated Neon as a central hub for our CRM and fundraising needs. The customer service is excellent! The capabilities are vast, albeit not very intuitive. Because of this, we've had to simultaneously utilize other programs for aspects that are available in Neon, but we've found too limited or complex to use. While I can't imagine managing our non-profit without Neon, the system itself is a bit of a maze and doesn't always work as fluidly or simply as we expect. We are definitely continuing on with Neon and determined to figure out more of the intricacies as we go. In the meantime - three cheers to their support team!

 
 

Chantelle from Stewards of wildlife
Specialty: Animal Welfare
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've recently started using NeonCRM and it has made all our lives so much easier. It's the most convenient and most structured platform I've ever used.
The tutorials also goes a long way in helping explain all the functions

Pros

Almost all aspects of your nonprofit run off one platform.

Cons

It's a little difficult to figure out all the settings in the beginning

 
 

Rebecca from YWCA
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Neon works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is an intuitive program for the most part, and the price is fair for the functions you get. As someone who hadn't worked with this type of software before, it was not too difficult to pick up.

Pros

Cost, east of use.

Cons

Sometimes you have to pick around to find what you are looking for.

 
 

Dave from St. Matthew Catholic Church
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

NeonCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are still in the process of converting our data and find NeonCRM to be very straightforward. It will meet or exceed our expectations.

Pros

Ease of use; web based; straight forward; dynamic;

Cons

Does not create households in a straightforward way. Based on individuals and not family units.

Advice to Others

Check it out.

 
 

Mark from Habitat for Humanity of Snohomish County
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

NEON as a nimble CRM/Donor driven software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The adaptability of the program is somewhat cumbersome to learn, but the modules are easy to use once they are taught adequately by either the Neon service center or through another employee. I've discovered that asking for less information ultimately results in receiving more in return for reports. We are underutilizing the system for events and volunteer registration. I am curious how those would work.

Pros

The ease of merging reports to documents is very simple.

Cons

Learning the system took a long learning curve. Too many options are needless but still available, thus reducing how nimble the program is. Neon also limits the ability to edit online forms for your website.

Advice to Others

I suggest maintaining constant contact with their support system to guide you, especially through the first three or four months of using the system.