NeonCRM Software


 

NeonCRM by Z2 Systems, Inc. is a cloud-based customer relationship management (CRM) suite for small to large nonprofits such as animal welfare groups, human services, and philanthropic foundations. Applications include marketing and outreach, fundraising, donor management, membership management and more.

Online fundraising capabilities help users keep up with changes in donating trends by enabling them to accept donations from multiple channels. Built-in online fundraising tools allow for email blasts, automated tax receipts via email, event registration tracking and automated membership renewal management.

Customized online donation pages mimic the look and feel of existing user websites, offering the ability to create branded donation campaign forms. Customizable event pages can also be configured to match existing websites, and users can send automated event notifications for registered attendees.

Online and offline donations can be added to each constituent record, including the amount given and a complete history of all past donations.

 

NeonCRM - Fundraising dashboard
 
  • NeonCRM - Fundraising dashboard
    Fundraising dashboard
  • NeonCRM - Donor/member account
    Donor/member account
  • NeonCRM - Communication features
    Communication features
  • NeonCRM - Secure online form
    Secure online form
  • NeonCRM - Social fundraising pages
    Social fundraising pages
  • NeonCRM - Event registration
    Event registration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

244 Reviews of NeonCRM

 

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Software Advice Reviews (179)
More Reviews (65)

Showing 1-20 of 179

Dena from California Lutheran University - Center for Nonprofit Leadership
Specialty: Higher Education
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Just getting started but already excited!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excited to join the community of users and have this software be part of our year two experience!!

Pros

All the functionality we need and were looking for. GREAT customer service and partnership with our sales representative. He has been patient beyond belief and has answered all our questions and really helped us make the decision to go with NeonCRM. I have already recommended Neon to another local nonprofit.

Cons

Nothing so far. Wish that we could process membership dues on a monthly basis, but suspect there is a way that we just haven't learned yet!

 
 

Ashle from Evolution Institute
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use, but some restrictions.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The UI is much easier to navigate than other CRM systems we've used in the past. Customer service is very responsive.

Cons

Integrations are somewhat limiting. Internal email lists aren't as advanced as we would like (only first, last, email - no other identifiers unless you want to make the email contact an account, which will end up costing you more if you go over your account limit based on plan pricing).

 
 

Ashley from OSBI
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We're a brand new user and cannot speak aboutthe system as of yet, but the customer service that we received as we learned about the software was impeccable. Joe was a great resource and I can't rave enough about him.

Cons

Unfortunately, we have not used the system long enough for an accurate answer to this question. So far, everything looks great.

 
 

Leigha from CanWaCH
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Customer Service is Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Sales team was very responsive and informative. I felt very comfortable with NeonCRM before even adopting it due to the consistent support.

Cons

I haven't found anything yet that I feel is a con.

 
 

Allison from Ann Arbor Film Festival
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

New to Neon

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All the options and functions that are bundled together. While we probably won't use all the features out of the gate, its great that they are available. It also integrates with all the products we were already using which made it seem like a perfect fit (Mailchimp, Quickbooks, Eventbrite).

Cons

I'm a little unsure exactly how we are going to customize everything to fit our needs but am confident the consulting and implementation team will be able to help us get this figured out.

 
 

Jordan from CT Trust for Historic Preservation
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Neon is great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

User friendly, great help staff, always updating and changing with the times, organized and clean, the new app is great

Cons

Reporting is not easy for me, updating web pages could be easier, more options for webpage design, customizing membership web pages would be great

 
 

Holly from Robert F. Munroe Day School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Private School NeonCRM experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how easy the main interface is to use. It is also very easy to get in touch with customer service when you need direction learning how to use a new feature.

Cons

The only thing that I dislike is the reporting. It takes time to learn how to use the features so that information is sorted and reported correctly.

 
 

Freny from Monterey Bay Economic Partnership
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very robust database with lots of capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of functionality, great for the long run because we can continue to expand. We haven't even scratched the surface of its capabilities yet.

Cons

Certain features are hard to figure out, particularly the integration with other software. Visually it is hard to scroll through all the attributes of a record. Perhaps another way to organize it on screen would be more user friendly. A little more support with tutorials or with a rep would be helpful to implement some of the features that I am interested in.

 
 

Taylor from Witness the Fitness LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service from this company is awesome. I think this system will really work for our company.

Cons

I don't really have any cons, but I do feel like the Go To Meeting app the company uses can be kind of confusing to use for people.

 
 

Carly from White Fields
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The reporting is easy and simple. I can get what I need with the click of a button! The rest of my staff was able to use the database with little training.

 
 

Nicole from Friend for Life Cancer Support Network
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The best thing since sliced bread!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The database is pretty easy to customize and is something that we can do on our own generally without having to consult a professional. The cost is also very reasonable. NeonCRM has helped us tremendously in streamlining our work with our volunteers and donors!

Cons

There is a bit of a learning curve to running some of the more detailed reports and importing donations.

 
 

Sara from Preston Taylor Ministries
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

After one year....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I LOVE Neon and have had the best experience. We were using a desktop based CRM previously and Neon has made my job and life so much easier!

Pros

I love the ease of use.
The reports that I can create.
The conditions for emails and letters.
The dashboard shows great information.

Cons

I wish that I could edit individual letters and emails especially for donation acknowledgments. Certain functions are a little too well hidden.

 
 

Brittany from CGC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

NeonCRM- Easy and Comprehensive System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

System is very customize-able and can be replicated to look exactly like the already existing site of the organization so that donors do not feel like they are going to a third party site. Very user-friendly from the back end and has all the features you could want. Price is great for the value.

Cons

Slightly more expensive than some alternatives, but again, it is a great value for the price that you pay.

 
 

Sadie from Kids Creative
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Good Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

NEON is user-friendly and pretty intuitive. Many of the features are very useful to us and will save our staff a lot of time in the future. The constituent login feature in particular will be very helpful. The importing process has not been too stressful and configuring our system has been fairly smooth.

Cons

There are some features we wish NEON had, particularly the option for event registrants to pay in installments. We run a summer camp and many of our families need to pay in stages. Unfortunately, we have not been able to do this in NEON. Also, customer service could certainly be improved, the articles and training videos are helpful but sometimes it's necessary to talk to a representative to work through a question or issue.

 
 

Jennifer from Lake Superior Youth Chorus
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Courteous service & excellent product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent value for the price!

Pros

After a little digging in, it's quite easy to use this system. The customer support has been very friendly and informative.

Cons

I wish the data importing feature was just a little more intuitive, and it would be nice to be able to edit fields without having to go back to the main settings page.

 
 

Joel from New Orleans Architecture Foundation
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

NeonCRM has an incredibly fine-tuned product, and a knowledgeable and attentive staff to bring non-profit needs into reality!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The platform is incredibly detailed, allowing for non-profits to really dive into how they want to run their memberships, events and volunteers. They also have great partnerships with other companies!

Cons

Dues to the level of detail, the platform is a bit overwhelming for newer non-profits at first. However, it provides the structure for expansion and growth.

 
 

Rebecca from Interfaith Shelter Network
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

User friendly once the entry concept is defined

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am new to the application so please feel free to send me a review update in 6 months.

Pros

It can be assessed remotely without having to access a portal. Customer service is efficient, friendly and very knowledgeable of the product. Allows a snapshots among the organizations and individuals relationships. User friendly data entry screens.

Cons

Once donation is entered, the system does not allow to return to main demographics screen. Reports function has way too many criteria variables.

 
 

Kirsten from Big Brothers Big Sister of Sheboygan County
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

This program has it all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I feel like this is a fairly good product for the investment.

Pros

The functionality of Neon is over the top. Literally everything you need all in one program! The database is easy to navigate, and Neon can generate just about every type of report I need to run.

Cons

I do feel like the technical support is a bit lacking. Being that they only provide ticketed support, I am sometimes at a standstill until I get an email back from tech.

  Response: Kim, Z2 Systems, Inc.

Date: June 2017

June 2017

 

Kirsten,

Thanks for your feedback! We’re happy to hear you are benefiting from NeonCRM’s all-in-one functionality. A member of our team will be contacting you directly via email about our additional support and training options, and work with you to find the best fit for your needs!

Best,
Kim

 
 

Brandon from Heart of the City
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration of all aspects of organization; Intuitive interface; Customer service; QuickBooks integration

 
 

Rohit from Center for Civic Innovation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Their customer service and willingness to walk you through the process is amazing. Every step of the way, they have made sure this is the right tool for us and walked us through how to use it.

Cons

Still need other software to complement what the tool is not set up to do. I'm excited to see how this tool progresses.

 
 
 
Showing 1-20 of 65

Sara from Angels in Disguise
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lots of functions, not easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into.

The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability.

Pros

It gives a small non-profit an affordable option for keeping track of donations and donors.

Cons

Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate.

Source: Capterra
 

India from Bermuda Sloop Foundation

February 2017

February 2017

Neon not so user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am finally manoeuvring my way around NEON I find it a but combersome particularly because we are a charity so in regards to man power we utilise volunteers who may not be technologically advanced. I feel it could be more simplistic/user friendly. As the main user I wish I could set a volunteer on data input or to modify records without my assistance.

Source: Capterra
 

John from Veterans Yoga Project
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

From a consultant and user of neon crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As both a user and as a consultant, I always recommend neon for any client who needs a self-service solution. I have not seen anything in the market that compares to the ability to create an online form for registrations, donations, memberships, constituent access and use.

In addition, the modules are all there for running a nonprofit - from the store, to events, to volunteers, there is a module and the cost for all of them is not significant.

Pros

the online forms creation is unmatched. The depth of the product is excellent and the reporting can give you what you need to get the data from the system.

Cons

The volunteer module. You can't delete applications and projects. It is the weakest part of the system.

Advice to Others

Don't put the burden of the implementation on the provider. Put a plan together for implementation and make sure before you buy that you go over that plan.

Source: Capterra
 

Marisa from sphds

January 2017

January 2017

Neon review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neon is used to keep database for all our donations made to our company. It is a great way to keep all clients info in the system when needed at later times. It is quite easy to use basic functions.

Source: Capterra
 

Lynnee from Women's Fund El Dorado

December 2016

December 2016

Good value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a nonprofit that only collects a 1.5% admin fee, we are very frugal. Neon is a very good value for the money. We use it to track membership, event registrations, interface with MailChimp for newsletters, etc. Once you become familiar with the interface it is easy to use and has many powerful features.

Source: Capterra
 

Mansoor from Mansoor Sakhiy consulting
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

CRM that works well for small non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this with my client charity, This does the basic CRM similar to your RaisersEdge etc. Give you the typical boxed reports and it has website donation page integration

Pros

This is not very expensive and it has similar reporting and data management functionality as other CRM's and its cloud-based.

Cons

The website donation page is very basic and it is not customizable and it's hard to find training for the product

Advice to Others

Provide better free or paid training

Source: Capterra
 

Jau from 1989

November 2016

November 2016

Excellent for NGO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this for my non for profit and it helps my team focus on what is important and emphasizes shaving time and money we can do what's important in our community

Source: Capterra
 

Barbara from Pediatric Oncology Support Team
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small charity and had never used crm before so we decided to jump in, primarily at first to register people for an event. It is not intuitive or user-friendly. There are training videos you have to watch before you can call in, but 45 minutes into them, they only answer the most basic questions. Forget customizing your forms or registration. We are not IT people who spend all day writing code so we find it difficult and sometimes impossible to use. The social fundraising has been a nightmare as people who set up a team find themselves unable to join their own team! I don't know what we're doing wrong but we find this really hard to use. We've tried our best for over a year now so feel like we gave it a good chance.

Pros

It seems to have a lot of features

Cons

The features are hard to use. Customization is extremely difficult. Social fundraising is a nightmare.

Source: Capterra
 

John from Wyoming Equality

June 2016

June 2016

Great product at great price

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been very happy with program. Has done everything we wanted plus some. Only disappointment has been the lack of attention to details in the product support. Closed our first issue after addressing half the issue. Second issue took over a month to resolve.

Source: Capterra
 

Lauren from Midwest Environmental Advocates

April 2016

April 2016

Overall we really love this software and the broad range of services it provides.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have used this software to store donor, member and client records since the founding of our organization 17 years ago. Over time this software has evolved and changed, but continues to be simple and efficient to use and the absolute best product for our organization.

Pros: you can do several types of record keeping all in one efficient place that you can access from anywhere, you can have several users and they can all be working within the software at the same time, the report function has been updated recently and is tremendously useful for all our data crunching needs, simple to merge duplicate records, very customization to your needs, very affordable for the massive amount of storage this keeps for our organization

Cons: for our technical abilities, the back-end and how the system links to our website can be a little confusing and not always straight-forward; there are a few quirks we have yet to figure out that customer service hasn't been able to help us with

Source: Capterra
 

Julia from celebrate! RVA

April 2016

April 2016

easy to use, user friendly, responsive to suggestions and awesome customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

NeonCRM is one of the best investments we've made. One of my favorite features is the ability to integrate the software with Quickbooks + MailChimp. Having the different portals speak to each other makes the administration side of things much easier - so we can focus on our mission and increasing our impact.

Source: Capterra
 

Kim from Elachee Nature Science Center

April 2016

April 2016

New User Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: 1) easy navigation within accounts, 2) some auto reports are very helpful
Cons: 1) every online transaction creates a new account forcing a manual de-dupe process, eats up available account space and NEON doesn't reconcile a household relationship if the transaction doesn't take place with the head of household, 2) new custom forms do not follow custom template formatting to match the web site, 3) membership purchases/renewals within an event registration don't automatically post to membership forcing a manual reconciliation.

Just like anything new, we're still in a learning curve to discover and train on the ins and outs of all Neon has to offer. Overall, we are learning and benefiting from the conversion to NEON CRM.

Source: Capterra
 

Kelsey from Pacific Heights Academy

April 2016

April 2016

Great CRM for Small NonProfits

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our small, startup non-profit was looking for a CRM that was user-friendly, yet not very expensive. NeonCRM provided us with all the features we wanted, including Peer to Peer Fundraising Campaigns, without the huge costs associated with some of the other CRM's we researched. And, we're happy to see that NeonCRM has been continuously updating and improving their CRM - what a great surprise! We're happy to be using NeonCRM.

Source: Capterra
 

Tom from Encore Vocal Arts

April 2016

April 2016

Great cost-effective CRM tool for the small not-for-profit

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Neon CRM application has been a great improvement for us at Encore Vocal Arts. We were able to take an old MS Access database and other databases with third party vendors like MailChimp, BrownPaper Tickets, and JustGive, and combine them into one powerful database tool that helps us track choir membership, our donors, and our ticket buyers. It allows us to send out regular eBlast communications and to see how many people are opening our emails and who is unsubscribing to our communications. For the money, we couldn't be happier.

If we were to change one thing, it would be to have a little more flexibility in the event registration section. It works fine for ticketing our concerts, but if we could use the word ticket instead of registration it would help our patrons better understand our process.

But as a complete tool, it really has all we need and is easy to use (I am a half time employee and run the whole thing myself with no problems). For a group our size, it is the best bang for the buck!

Source: Capterra
 

Deborah from Turner Syndrome Society

March 2016

March 2016

Neon allows us to manage all our needs in one database such as our events. donors, campaigns, etc

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We started using Neon at the beginning of 2015. It was quite a learning curve for us in a small office and would have found it easier to have the option to call to ask a questions verses having to only watch webinars or pay extra for that phone support. Now that we have learned the system for the daily needs of our organization, we appreciate the updates to enhance the program.

Source: Capterra
 

Mandy from National Stuttering Association

March 2016

March 2016

Consistently Great Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use; excellent, personal customer service. NeonCRM has streamlined many of the services that we need/use, and allows us to focus our attention on continuing the work of our support non-profit.

Source: Capterra
 

Kate from The Protein Society

March 2016

March 2016

Good product, great customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a small, scientific not-for-profit company using Neon for our membership database. Neon is easy to use and frequent updates improve the experience. It can be difficult to locate email templates/notifications/areas to update forms we have on our WordPress site BUT! I was given the responsibilities after the employee responsible for updated left. That said, the customer service team is outstanding. When I open a ticket, I get a confirmation immediately. I get a solution very quickly after that. They are very patient and knowledgable.

Source: Capterra
 

Robert from Mission Encounters International

March 2016

March 2016

Excellent easy-to-use, intuitive software, which is supported by knowledgeable & responsive support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
Easy to use.
Very intuitive.
Ability to change and update without any hurdles.
Strong ability to customize with use of common sense tools.
Very responsive support team for all facets of need. Most of my problems were just user error, which were dealt with very professionally and with supporting documentation.
Set-up system by myself with Neon strong support and some online classes.
Data Conversion went very smooth.
Have been using system for over one year now.

Source: Capterra
 

Leslie from Empower Tanzania Inc

March 2016

March 2016

Incredibly Helpful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: User friendly, organized well, great customer service

Cons: Wish it were easier to customize reports, would like to see more sophisticated design capabilities

Source: Capterra
 

Laurie from Happy Trails Farm Animal Sanctuary, Inc

March 2016

March 2016

NeonCRM Continues to Please

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It's been two years now since I did the tedious research required to choose our donation database software. Subscription service is the way to go and there really is no longer much of a choice. That being said, we moved from GiftWorks after they went subscription based and have not looked back.
NeonCRM was a smaller company. That may be where the magic lies. We got in on the growth. The same Vera that signs an email or invoice, answers the phone. Need a question answered? Create an incident and you will have that answer same day, sometimes within an hour. Have something you want to see in the program? Suggest it and you will see it within a few months of update roll-outs.
We have grown with NeonCRM and Neon is part of who to thank for that growth. If you are researching as I was two years ago, give them the opportunity to please you and they will not let you down.
Thanks NeonCRM for your continued and understanding support of our mission. We could not be where we are today without you. And I type that sincerely. Anyone have a question they would like to ask of a current customer? I welcome you to email me and I will say the same 1st person.

Source: Capterra