StarChapter
About StarChapter
Awards and Recognition
StarChapter Pricing
StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).
Starting price:
$53.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for StarChapter
1 - 5 of 617 Reviews
LaToya
Management Consulting, 1 employee
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2022
Local CMSA Chapter
Patrick M.
Verified reviewer
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Service, Price and Functionality
I've used StarChapter for more than 10 years. The platform is very user-friendly and customer service is top notch. The knowledge base is thorough and easy to navigate.
CONSWhen membership dues are variable based on size, the platform isn't intuitive. Flat dues work great!
Reason for choosing StarChapter
We never received a response from the other provider.
Reasons for switching to StarChapter
We switched because we needed an actual member directory and event registration.
Vendor Response
Wow thank you for being a long time StarChapter user and for taking the time to share your experience, we really appreciate your feedback.
Replied August 2021
Forrest
Non-Profit Organization Management, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Good integrated system
StarChapter has streamlined our website management with its extensive proprietary integration. Although they have just raised their prices, it is still a reasonable value and the simplest way for us to pull all of our functions together.
PROSWe went with StarChapter because it integrates website, membership management and email into one system. StarChapter is based on WordPress, which makes for easier learning for users already familiar with WordPress. Event management is a plus. There's an extensive knowledgebase for help and StarChapter support department is very responsive.
CONS1. The system is so feature rich that there is a substantial learning curve to master the full capabilities. 2. Although webpage editing is based on WordPress' block editor, the content editing and navigation editing is a bit clunky. Fortunately, there is a source code (HTML) option, but StarChapter inserts additional tags based on its CSS. 3. The elimination of 3rd party payment processors in favor of its proprietary (and extra cost) StarPay system means we have to use payment links to the processor instead of keeping everything within StarChapter.
Reasons for switching to StarChapter
We had started with a custom programmed website and the migrated to Concrete CMS to have a website that wasn't reliant on a particular programmer, so multiple people could make content changes. However, the website was separate from mass email system (Constant Contact) and membership management (mySQL database). StarChapter provides an all-in-one solution.
Vendor Response
Thank you for your feedback, we appreciate it as it helps us improve our offerings.
Replied January 2024
Pamela
Non-Profit Organization Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2024
Star Chapter use
rocky... no immediate user assistance...have to email and wait for a return... not convenient .
PROSpre-designed templates are attractive... meets the requirements of the national organization
CONSnot at all user intuitive...takes a long time to find things and upload/update items
Vendor Response
Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.
Replied April 2024
Edna
Health, Wellness and Fitness, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2024
Starchapter review
Has many features to assisy managing an organization
CONSThe features are not easy to manage, customer service is lackluster with self learning videos.
Vendor Response
Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.
Replied April 2024
