StarChapter Association Management Software


 

StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.

StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.

Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.

Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.

 

StarChapter Association Management - Sample homepage
 
  • StarChapter Association Management - Sample homepage
    Sample homepage
  • StarChapter Association Management - Change design
    Change design
  • StarChapter Association Management - Change color
    Change color
  • StarChapter Association Management - Responsive design
    Responsive design
  • StarChapter Association Management - Mobile version
    Mobile version
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

196 Reviews of StarChapter Association Management

 

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Software Advice Reviews (3)
More Reviews (193)

Showing 1-3 of 3

Beverley from International Society of Performance Improvement, Atlanta Chapter
Specialty: Associations

March 2015

March 2015

Implementation of StarChapter

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have been efficient and pleasant to work with - they are very customer-service oriented.

Likes Least

I have just completed implementation, so I do not have anything least to say about the product or vendor. What I can say is so far, so very good.

Recommendations

Talk to people who are using it and make sure they like the features, functionality, and most of all the usability and user-friendliness of the front-end and back-end.

 
 

Shelli from BOMA Utah
Specialty: Associations

February 2015

February 2015

Star Chapter, a great resource

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's fairly easy and for a one woman show, easy is a necessity. StarChapter is very responsive to any issue I have.

Likes Least

Unfortunately, the system doesn't do everything I need, but it should be able to do more than what it does. I am told the developers will be made aware of my upgrade/change issues, but never hear back as to the status. I wish StarChapter would have hands-on classes at their facility so we can work directly with staff instead of sending in requests, watching video's which sometimes answers my questions.

Recommendations

StarChapter, for the most part is a great platform. The staff is wonderful to work with and very responsive. Definitely dive into the system and find out if it'll work for you. StarChapter works for me, it has it's issues and is limited, but haven't found that perfect platform yet. Star Chapter is about as close to what I need as I have found.

 
 

Josh from Chicago Section of the American Chemical Society
Specialty: Other

January 2015

January 2015

StarChapter has done wonders for us, even if it's not 100% perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It integrates almost all of our needs into one convenient platform.
The self-help tools and videos are very good, enabling us to get up to speed very quickly
Service tickets are answered promptly
The capability to develop nonmember mailing lists and target specific groups, especially meeting attendees, has been fantastic!

Likes Least

Some of the website features don't meet our expectations. For instance, we have some articles posted that our members would like to print, but attempts to print them yield very poorly formatted documents. Requests for help are answered quickly, but we do often encounter situations where requests must be referred to the developer team.
We used to use Eventbrite, and we loved that it only sent us one bill per event after the event was over. If someone cancelled a week ahead of time, we'd simply delete the registration without having to mess with financials. With StarChapter and its payment partner, each ticket transaction is separate, and refunds or changes are troublesome.

Recommendations

Visit customer sites and compare features. When we were comparing options, no other vendor provided the breadth of services we needed for such a low cost. All others who met our needs were much more expensive.

 
 
 
Showing 1-20 of 193

Celeste from APICS Gold Rush Chapter

August 2017

August 2017

Easy transition, quick learning curve for the tech savvy and beautiful end result

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Value
Support

Website design matches our association branding perfectly. Membership information is automatically uploaded, registrations and credit card payments are seamless.

Pros

Works well with APICS branding, keeps tract of registrations and multiple logins. Easy to access from any web browser.

Cons

Learning curve was steeper than expected for some of my team members. Some of them aren't as techy, so even searching for help presented challenges for them.

Source: Capterra
 

Sefton from Roofing Contractors Association of Washington.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I have generally had a very good experience with StarChapter. I believe they try very hard.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything is under the one roof.

Pros

It is really robust and does not have system problems. And the response time are excellent. It is really easy to use after the initial set up.

Cons

I would like some small things to be changed or added.
1. Verbal access to the customer service people instead of via the ticket system only.
2. When the group sales are used the cost for the group is shown in the report as each and it should be for the whole group.

Source: Capterra
 

Tiffany from Central AZ CCIM Chapter
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very Good!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

It is a good software for small trade associations that have members and dues and events. Nice that is al in one program.

Pros

Very functional and versatile. Overall easy to use and move around. It has a lot of features and benefits.

Source: Capterra
 

Nicole from PRSA Colorado
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The transition was seamless and the functionality it great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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A more cost-effective website that has great functionality.

Pros

It is inexpensive and easy to train volunteers to use from the admin side. It enables us to take multi-seat registrations with ease.

Cons

Our initial interaction with the representatives was a bit off putting. It was not made clear as to the transition of our content and what would actually be moved for us.

Source: Capterra
 

Diane from Association Managment Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Wonderful. Easy to understand and easy to use. Customer service will get back with you quickly too

Ease-of-use

Functionality

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Pros

Set-up process was seamless! Completed on time. Easy to use. Love the training videos and conferences that are continuously offered for better understanding.

Cons

I really dislike that I can NOT control the time the emails go out to our members and guest. This is causing me to use another vendor for this function as our members do not like email blast that go out at 5 in the morning.

Source: Capterra
 

Aaron from Grand Forks Public Library

August 2017

August 2017

StarChapter meets the needs of our association.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The member management capabilities make it easy for multiple users to add content and manage subscriptions.

Cons

The payment system integration is lacking in customization and detailed reporting. Also, adding custom content to form pages is non-existent.

Source: Capterra
 

Debbie from Financial Planning Association Colorado Chapter
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Easy to use and affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Database information, reports are limited but its better than nothing, which is what we had before. Ability to let my committees and board find out info without me doing or sending it.

Pros

Ease of use, ability to get a nicely designed website, database membership list upload and event management.

Cons

Limited email design capacity and metrics, limited ability to make changes to live events to tickets- if you have a change you have to recreate the ticket- very frusturating, the newsletter and emails are very hard to update and send. If it were like mailchimp or constant contact, that would be better.

Source: Capterra
 

Kiley from BOMA North Alabama

August 2017

August 2017

Super Easy, Fast help, user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

The ease of use for people that are new to using the internet and other programs is great.

Pros

My favorite thing about the software is how easy it is to get things done. For our users, it is not time consuming for them to do what they need.

Cons

I would like to be able to flip the pictures inside Star Chapter. As it is now I have to flip them on my screen before uploading. It would be nice to be able to do this inside the program.

Source: Capterra
 

Eric from ACFE Heartland Chapter
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Has increase our productivity as a board.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
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Quality
Value for Money
Value
Support

Automated features, centralized database, and communication from a single portal.

Pros

Has automated a lot of our day to day functions. Able to access from anywhere with an internet connection.

Cons

Does not allow for automated CPE certificates, otherwise I like all the functionality that the software has to offer.

Source: Capterra
 

Nadia from Georgia Chapter ACI
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

This software management system has saved our association TONS of time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support

Easier contact management and streamlining email, webpage, contacts, and payment processing all in one place.

Pros

I like that members are responsible for updating and renewing their own membership, it makes contact management and dues renewal a much easier and more efficient process.

Cons

It is hard to format and edit content that looks good in both the email and webpage version of your site. Meeting & Newsletter design distorts in email.

Source: Capterra
 

Tom from SCUG

August 2017

August 2017

Working with StarChapter has been wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

It is very easy to use and customer service has been very helpful. Would recommend to any company looking for website design.

Source: Capterra
 

Sheila from Arizona Total Rewards Association
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Helped turn our Association around

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value

After developing our own website on a very small budget, we found it difficult to recruit new members. Bookkeeping and membership rosters were difficult to maintain using a series of spreadsheets and other pieces of software cobblde together. We were so impressed with the demo by StarChapter, the implementation process, and customer service. Our website looks amazing, our reporting is so much easier, and we really feel like we get a fantastic product for a great price.

Pros

Ease of use, training readily available, and very responsive customer service.

Cons

N/A

Advice to Others

No

Source: Capterra
 

Janice from Dayton Chapter Project Management Institute

April 2017

April 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

i led the effort to migrate to StarChapter last year. It was seamless and we could not have received better support and service.

Source: Capterra
 

Cally from COHFMA

April 2017

April 2017

#Seamless!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Could not be happier with the timeline, support, and launch. Star Chapter is responsive and professionally addressed our every need, we will be telling others about how easy it is to do business with this company!

Source: Capterra
 

Joseph from IABC New Jersey

March 2017

March 2017

Simplified Our Lives

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Since using StarChapter, it's been much easier to manage events (including payments) and communicate with our members. The cost is in line with other vendors, but you get more value with StarChapter. Online training is super.

Pros

Simplicity and functionality. Online training is helpful.

Cons

Initial set up of online payments via credit card could have been smoother.

Advice to Others

For other IABC Chapters, there's currently no direct feed from MMA, so membership management can be a challenge if you don't keep up.

Source: Capterra
 

Kari from PMI Norway Chapter

March 2017

March 2017

Good support team. Lacking in internationalization and latest userfriendliness features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Our chapter is in a non-English-speaking country, so full support for extended characters is essential. Some forms don't support extended characters, which is obviously a problem.

Our chapter is also in a country with strict data privacy legislation, and in 2018 this legislation will tighten further. At the moment, the way passwords are managed by admins of the StarChapter software will not pass an audit, so we either need that improved or we have to consider alternatives to StarChapter.

Some form titles cannot be changed, e.g. the subject field name for email responses for online forms on our website. This results in very poorly worded email responses, which looks very unprofessional. For example, an email subject will look this: "Form submission for form Kontakt lokalavdelingen i Oslo". Three problems with this: 1. "Form submissions for form" has absolutely no value to the end user. 2. The text cannot be removed or edited. 3. The mandatory text is in English, so the subject field becomes a mix of English and Norwegian.

StarChapter seems to be suffering from the typical problem of choosing a development strategy that was great at the time, but which is no longer the latest and greatest, and it is to complex and costly short term to transition to newer and better back-end architecture.

When we transitioned to StarChapter it was a very benefical change for us, and we are happy to have a setup which is possible to use even if you don't have development skills. The support feature and response time is also very good. However, the above issues are becoming more and more urgent, and quick response time to tell us that something is "by design" or that "we are considering for future features" will not be sufficient for us in the long run.

Source: Capterra
 

David from SMPS Chicago
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Star Chapter Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Nice website, pretty good all around user interface. Has made it easy to access information for the SMPS Chicago chapter.

Source: Capterra
 

Peter from APICS Princeton South Jersey
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

All around great software and great team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

Our experience with Star Chapter has been overwhelmingly positive. The team worked with us to get the site up over a year ago. Anytime we have an issue or do not understand how to do something they respond within hours.

Pros

The system is designed to work with professional societies and member groups like ours. Its easy to use

Advice to Others

It's helpful to know HTML if you want to make very elaborate newsletters or meeting announcements. If you like the system out of the box, and we do, you don't have to do anything special,

Source: Capterra
 

Mary from FPA of Michigan

March 2017

March 2017

Awesome customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I use StarChapter for several associations I manage. When ever I have a question or need assistance, Customer Support is very helpful and quick to resolve any issues!

Source: Capterra
 

Leah from River District Association

February 2017

February 2017

Star Chapter software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

Star Chapter provides excellent and timely customer service. We have opened up several tickets and they are responded to by a caring representative who truly wants to help resolve our issue.

Pros

The website management is fairly easy

Cons

The membership component is very difficult to use. Too many steps and places to get into to establish a system. Also, the e-mail marketing pieces are too generic looking.

Source: Capterra
 
 
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