StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.
StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.
Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.
Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.
Beverley from International Society of Performance Improvement, Atlanta Chapter
They have been efficient and pleasant to work with - they are very customer-service oriented.
I have just completed implementation, so I do not have anything least to say about the product or vendor. What I can say is so far, so very good.
Talk to people who are using it and make sure they like the features, functionality, and most of all the usability and user-friendliness of the front-end and back-end.
Shelli from BOMA Utah
It's fairly easy and for a one woman show, easy is a necessity. StarChapter is very responsive to any issue I have.
Unfortunately, the system doesn't do everything I need, but it should be able to do more than what it does. I am told the developers will be made aware of my upgrade/change issues, but never hear back as to the status. I wish StarChapter would have hands-on classes at their facility so we can work directly with staff instead of sending in requests, watching video's which sometimes answers my questions.
StarChapter, for the most part is a great platform. The staff is wonderful to work with and very responsive. Definitely dive into the system and find out if it'll work for you. StarChapter works for me, it has it's issues and is limited, but haven't found that perfect platform yet. Star Chapter is about as close to what I need as I have found.
Josh from Chicago Section of the American Chemical Society
It integrates almost all of our needs into one convenient platform.
The self-help tools and videos are very good, enabling us to get up to speed very quickly
Service tickets are answered promptly
The capability to develop nonmember mailing lists and target specific groups, especially meeting attendees, has been fantastic!
Some of the website features don't meet our expectations. For instance, we have some articles posted that our members would like to print, but attempts to print them yield very poorly formatted documents. Requests for help are answered quickly, but we do often encounter situations where requests must be referred to the developer team.
We used to use Eventbrite, and we loved that it only sent us one bill per event after the event was over. If someone cancelled a week ahead of time, we'd simply delete the registration without having to mess with financials. With StarChapter and its payment partner, each ticket transaction is separate, and refunds or changes are troublesome.
Visit customer sites and compare features. When we were comparing options, no other vendor provided the breadth of services we needed for such a low cost. All others who met our needs were much more expensive.
Sheila from Arizona Total Rewards Association
Employees number: 1 employee
After developing our own website on a very small budget, we found it difficult to recruit new members. Bookkeeping and membership rosters were difficult to maintain using a series of spreadsheets and other pieces of software cobblde together. We were so impressed with the demo by StarChapter, the implementation process, and customer service. Our website looks amazing, our reporting is so much easier, and we really feel like we get a fantastic product for a great price.
Ease of use, training readily available, and very responsive customer service.
Janice from Dayton Chapter Project Management Institute
i led the effort to migrate to StarChapter last year. It was seamless and we could not have received better support and service.
Cally from COHFMA
Could not be happier with the timeline, support, and launch. Star Chapter is responsive and professionally addressed our every need, we will be telling others about how easy it is to do business with this company!
Joseph from IABC New Jersey
Since using StarChapter, it's been much easier to manage events (including payments) and communicate with our members. The cost is in line with other vendors, but you get more value with StarChapter. Online training is super.
Simplicity and functionality. Online training is helpful.
Initial set up of online payments via credit card could have been smoother.
For other IABC Chapters, there's currently no direct feed from MMA, so membership management can be a challenge if you don't keep up.
Kari from PMI Norway Chapter
Our chapter is in a non-English-speaking country, so full support for extended characters is essential. Some forms don't support extended characters, which is obviously a problem.
Our chapter is also in a country with strict data privacy legislation, and in 2018 this legislation will tighten further. At the moment, the way passwords are managed by admins of the StarChapter software will not pass an audit, so we either need that improved or we have to consider alternatives to StarChapter.
Some form titles cannot be changed, e.g. the subject field name for email responses for online forms on our website. This results in very poorly worded email responses, which looks very unprofessional. For example, an email subject will look this: "Form submission for form Kontakt lokalavdelingen i Oslo". Three problems with this: 1. "Form submissions for form" has absolutely no value to the end user. 2. The text cannot be removed or edited. 3. The mandatory text is in English, so the subject field becomes a mix of English and Norwegian.
StarChapter seems to be suffering from the typical problem of choosing a development strategy that was great at the time, but which is no longer the latest and greatest, and it is to complex and costly short term to transition to newer and better back-end architecture.
When we transitioned to StarChapter it was a very benefical change for us, and we are happy to have a setup which is possible to use even if you don't have development skills. The support feature and response time is also very good. However, the above issues are becoming more and more urgent, and quick response time to tell us that something is "by design" or that "we are considering for future features" will not be sufficient for us in the long run.
David from SMPS Chicago
Employees number: 201-500 employees
Nice website, pretty good all around user interface. Has made it easy to access information for the SMPS Chicago chapter.
Peter from APICS Princeton South Jersey
Employees number: 201-500 employees
Our experience with Star Chapter has been overwhelmingly positive. The team worked with us to get the site up over a year ago. Anytime we have an issue or do not understand how to do something they respond within hours.
It's helpful to know HTML if you want to make very elaborate newsletters or meeting announcements. If you like the system out of the box, and we do, you don't have to do anything special,
Mary from FPA of Michigan
I use StarChapter for several associations I manage. When ever I have a question or need assistance, Customer Support is very helpful and quick to resolve any issues!
Leah from River District Association
Star Chapter provides excellent and timely customer service. We have opened up several tickets and they are responded to by a caring representative who truly wants to help resolve our issue.
The website management is fairly easy
The membership component is very difficult to use. Too many steps and places to get into to establish a system. Also, the e-mail marketing pieces are too generic looking.
Wendy from Capital Area of Wisconsin Chapter of NACE
From the beginning this was a pretty seamless transition from our old web-site to using star chapter. Everyone was very helpful and informative.
the sales person was great and helped us find the best possible option for our chapter needs.
The representative was extremely knowledgeable and did a great job helping us set this up.
Barney from City of Sarasota, Procurement Division
Employees number: 501-1,000 employees
I am slowly getting more attuned to how the software functions and find it easy to follow in some aspects but, overall, it is somewhat confusing as to the structure and how different parts rely on each other and which is the more efficient way to do things. for example, trying to set up links on the main webpage to be redirected to member entities individual websites. I added it to the navigation menu without success, not seeing what I thought would populate on the main screen. I then saw someone else had already added the same features under a drop down selection of a header titled "resources". It would help to know where to begin in any particular instance. I understand I need to understand the individual module functions and purpose. in time but to get there........I shall persevere.
C from WFWA
The limitations of the software for my company's needs may be more about poor fit than product quality. It does many things, some of them well. Customer support is always courteous.
Larry from American Society of Professional Estimators
Employees number: 51-200 employees
StarChapter offers a great service. The customer service isn't bad, and they are responsive if you have an inquiry. If there was more training in the beginning that you didn't have to pay an extra arm and leg for that would put the icing on the cake.
The fact that there are so many different options.
Not very user friendly.
Ask a lot of questions up front.
Jeff from Tampa Bay NACE
Employees number: 1 employee
We use StarChapter for our Chapter and it is the best thing that you can do. It will save your programs, treasurer & membership person so much time that it will allow them to focus on the important stuff.
There is work to set it up, however, once completed there is a lot of automation which saves you time!
Reports, Ease of marking guests attended without using paper, Credit Cards
It's a little older and could use some updating, however, if the shoe fits use it!
Watch the tutorials! It's amazing what it does and you would never know from just looking at it.
Matt from IFMA Central Ohio
Employees number: 201-500 employees
Our chapter was having some problems with the registration of an important event and in speaking with rep was extremely helpful and we were able to get the registration operating correctly. While on the phone, Rep was able to help us with a couple other tweaks to make our website more efficient.
Very easy to use: set-up meetings and tickets for events/programs
Would like wait list to automatically go through the list.
Make sure that you get as many people in your organization knowledgeable about how to use the software.
Danna from ARMA Greater Los Angeles Chapter
Employees number: 11-50 employees
My chapter used to use at least three services to manage our email announcements, program registration, and website administration. Now we can do all of that in one place with our StarChapter site. The site is very easy to manage, even for those with minimum website administration experience. When there is something we can't figure out ourselves, we can look up how to solve our problem using the extensive tutorials and guides or contact the friendly and responsive help team.
There are some limitations, such as to what extent you can customize your site, but these are very minor and in general StarChapter is the best website service we have used since creating our website.
Easy to use, lots of documentation to help you figure out how to make changes,
Guests that have registered for our events are listed as Attended automatically even before the event has taken place. it should just say "registered" or "paid" and then maybe during the event there should be an interface to check people in live to say if they attended or were a no-show. more ways to track event participation statistics and demographics.
Michelle from CSI Denver Chapter
Star Chapter has quick and wonderful customer service. I was setting up a new meeting and had several questions and issues and was helped promptly and efficiently.
Stephanie from PGMS
We use Starchapter for three different clients and it's ease of use cannot be beat. Although I wish it had a few more advanced features, especially for reporting, it's pros far outweigh any cons. Customer Service is top notch with responses for 95% of my tickets being closed out same day.
Ease of Use, Customer Service, Website
Pulling Reports and email coding is funky.
Jeremy from SMPS Twin Cities
Employees number: 2-10 employees
As a non-profit organization we don't have a lot of money to spend. StarChapter knows how organizations (like ours) operate and caters to our needs. They do a great job of creating a straightforward user interface with with modest functionality. The CMS is pretty easy to understand and navigate on the back-end.
My issues are that the editing process can be confusing. If you have custom templates built they may be completely inaccessible as .php files maintained on the corporate level. This means that it can be a challenge to change the look and feel of many pages without placing a service request. And then you need a back-and-forth exchange before the desired result is understood and realized. That said, the StarChapter team are very responsive and try to be very accommodating in their responses to questions and requests. They also check on open tickets several times before asking if the ticket can be closed. So even if YOU forget that you wanted information and that you needed to follow-up regarding a task, they will remind you by asking if you still need help.
StarChapter has a lot to offer but there may be limited flexibility and if, like us, you have a volunteer staff with limited resources and annual turnover of the controls... it can be really hard for someone else to take over the site management. There's a modest learning curve and so it might be a challenging transition. It would be ideal for organizations with stable staff, consistent staff engagement, and a development budget.
Not very intuitive
Make sure you train staff and limit the site management to one or two key people who will be around a few years.
Sara from AAF-Dayton
Employees number: 1 employee
With our association's recent rebranding, we accepted bids on a new website, which were quite expensive without the functionality we needed. It was suggested to look into Star Chapter and we are so glad we did. The product is exceptionally affordable for building a new website, offering e-mails, surveys, membership management, board support, etc. The service and support are exceptional. We are so glad we went with this product.