Sumac is an affordable, intuitive software system designed for non-profits that need technology to manage fundraising and donor management, contact management, event management, marketing outreach and membership management. This software is easily customizable to meet the unique needs of each non-profit it supports. Sumac offers Silver, Gold and Platinum editions that scale with your organization based on the number of contacts in your database.
Sumac can be used by any type of non-profit, including social services, arts & cultural, associations, environmental, and health organizations. It is a great fit for non-profits with annual operating budgets of less than $5 million.
Recently recognized in the 2011 Consumers Guide to Low Cost Donor Management Systems as a good choice when price is a factor, Sumac offers 28 modules to optimize your non-profit's operations. The fundraising & donor management and CRM applications can be sold stand-alone or as an integrated suite with marketing & outreach, email marketing, charity and event planning, or grant management.
We would recommend Sumac to small and mid-sized non-profits in the market for simple, affordable software to manage their organization.
Kate from Art of Time Ensemble
Specialty: Arts & Cultural
Employees number: 2 to 5 employees
Sumac is powerful and customizable. With a little prep work, we were able to take limited information from our (separate) box office and turn it into a strong patron database that we can slice into innumerable segments for precise messaging and campaigns.
I was also quite pleased to see feedback I'd made to Sumac turned into a real product feature.
The interface is a little cumbersome, but not unusually so for a software in this category.
Take Sumac up on their offer to show you some of the features. Get on the phone, share your organizations problems and see if they can come up with a solution. I'm impressed with the personal touch they consistently bring to the table.
jennifer from conservation lands foundation
Employees number: 11 to 20 employees
great customer service and they listen to suggestions from their customers on how they can improve their product(s) to make them more intuitive and user-friendly.
we've only been using Sumac for a short amount of time so we are still learning all the ins and outs. at this time I don't have negative feedback
if you are a smaller organization this seems to be a great CRM software solution. you have the ability to add-on features that you need and not get bogged down with features that make your life more cumbersome. having the ability to customize reports, information/data that you'd like to collect combined with great customer service has been a win for our organization.
Monica from www.musicgallery.org
Specialty: Arts & Cultural
Employees number: 6 to 10 employees
We started using Sumac for organizing our data a couple of years ago. Before that we were swimming in excel sheets and having multiple users access the same information was problematic. We use Sumac for ticketing, memberships and donations. I like that we have one system that organizes these three aspects, as there is (as one would hope) quite a bit of overlap between those three actions. It is also useful for organizing mailing lists (either hard copy or email) and analyzing data. But most importantly for us, it's an affordable option. There are CRMs out there that are more robust but for a small non-profit we wouldn't be able to afford them. Sumac is a really cost-effective option to suit our needs.
Sumac has a lot of software updates. These updates don't fundamentally change the look or experience of using it, but the updates often require us restarting our server. The other aspect is, though they are working on this, is that the web integration is not as customizable as one might like. It's difficult to change the look or flow of it to go with our branding. Finally - there are just a lot of pop-ups for any application while using it (do you want to record this, do you want to save this, etc.) which seem unnecessary.
It's a really good starter CRM for those who are looking for a robust, affordable option. For small to medium non-profits, it's quite likely it could fit all your needs. Our organization also likes that we are supporting a local company.