The Raiser's Edge by Blackbaud


 

As one of the nonprofit sector's most popular fundraising tools, The Raiser's Edge is a comprehensive system that helps nonprofits achieve their mission by getting the very most out of their existing fundraising strategies. With more than 30 years in the industry devoted entirely to the development of software for nonprofits, BlackBaud offers solutions that work together.

From finding the best prospects to supporter engagement and cultivation to goal analysis and reporting, The Raiser's Edge is a flexible, user-friendly solution that helps nonprofits be more successful and efficient across every department and initiative. It can be customized to meet the needs of any nonprofit sector: healthcare, faith-based ministries, philanthropic foundations, the arts and more.

With Target Analytics, nonprofits can easily find the best prospects and replenish their donor pool, while also analyzing both donor activity and the organization's performance as a whole against their peers in the industry. Blackbaud NetCommunity can be utilized to create a dynamic, interactive online community with sophisticated web content management and online giving options. Effective fundraising events are made simple with Friends Asking Friends, which can support everything from bake sales to online pledge-driven events.

The Financial Edge ensures fiscal health, managing funds of all kinds, from grants to contributions, then transforming this financial data into both user-friendly dashboards and complex reports to provide transparency across the organization.

For nonprofits seeking a simple, scalable fundraising solution that offers end-to-end functionality, The Raiser's Edge by Blackbaud is an affordable, comprehensive system.

 

The Raiser's Edge - An all-inclusive fundraising solution
 
  • The Raiser's Edge - An all-inclusive fundraising solution
    An all-inclusive fundraising solution
  • The Raiser's Edge - Identify your best prospects
    Identify your best prospects
  • The Raiser's Edge - Everything you need for CRM
    Everything you need for CRM
  • The Raiser's Edge - Make better decisions with dashboards
    Make better decisions with dashboards
  • The Raiser's Edge - Easy-to-use budgeting tools
    Easy-to-use budgeting tools
  • The Raiser's Edge - Automatically create grant reimbursement billing
    Automatically create grant reimbursement billing
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000

159 Reviews of The Raiser's Edge

Showing 1-20 of 159

 

from Boys & Girls Club
Specialty: Other
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Raiser's Edge has a lot to offer

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Likes Best

I love how many capabilities that this database has to offer. There are so many ways to get to know your donors, track giving, and a variety of grouping/reporting tools. Everyone I have worked with at Blackbaud has been really friendly and willing to help. I have used Raiser's Edge at both a small organization as well as medium to large organization in terms of budgets and gifts coming in. I love using it and the fluidity of the tasks. At the small organization, we also utilized the membership module.

Likes Least

Raiser's Edge capabilities are overwhelming when you are learning and takes a long time to really understand even the basic capabilities. When working with Blackbaud you have several people connected to your account. For example, you have an Account Rep, a Target Analytics Rep, a Training Rep, ect. It can be confusing when it is time to renew your policy and you want to make changes.

Recommendations

Keep in mind your budget, the number of gifts you bring in, and what you want to use it for. Seek out others in your community who utilize the different software to talk to actual users.

 

from Global Kids, Inc.
Specialty: Environmental
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Still one of the best, but cost prohibitive for smaller non-profits

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Likes Best

Their help desk is unparalleled. It's powerful software and really does nearly everything you would want it to.

Likes Least

It's pricey and perhaps more than is necessary for smaller non-profits. I've also found that it can be intimidating for some staff to use, though it couldn't be more user friendly.

Recommendations

Make sure it's the right fit for you. There are cheaper and even free options out there that may serve your purposes.

 

from Van Andel Institute
Specialty: Healthcare & Hospitals
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

The best in fundraising software

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Likes Best

The product is built specifically for fundraising, and it encompasses anything you would need for your fundraising database. It is customizable through many fields so you can track whatever you'd like. Blackbaud is extremely customer-focused, and provide great tech support and solutions so customers can get the most of The Raiser's Edge.

Likes Least

The hard part about such a comprehensive database is the learning curve and training required to master the product. However, once the time and training is invested, it is such a valuable resource that it is highly worth the effort.

Recommendations

I have dabbled in other fundraising software, and I would never want to use anything else. Nothing else is as comprehensive as The Raiser's Edge.

 

from Children First, Inc.
Specialty: Human Services
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Donor data taken to the next level

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Likes Best

Raiser's Edge is a powerhouse for the management of donor data. It is easy to track a donor's contributions and see their giving history at a glance. I especially like the ability to identify each donor with a constituent code, which makes it very convenient to pull reports on specific groups of people who donate (like volunteers, board members, or staff). With the ability to see giving trends in multiple ways, data analysis is much more comprehensive and quicker to review than with other similar software types I have used.

Likes Least

Certain custom reports or queries can be difficult to design for the desired output, requiring help from Customer Service. Unfortunately, the wait time to speak with a live customer service representative is always VERY long. The online chat option can work in some instances, but not always. It would be nice if there were more representatives available to help via phone. The product is also very expensive and there are additional costs to add new components, even modifications like changes to the online interface. Every new development for the product comes with a high price.

Recommendations

Look into the customer service available and ease of use for compiling the reports you will need. Find out whether you can add components as they are developed or as you need, and see what the fees are like.

 

from New Directions Foundation
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

For us, it's like having a Corvette to pick up the mail

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Blackbaud is the largest vendor in this arena and they offer an extensive support system. Raiser's Edge can do a lot of things and they offer many options to expand and add capabilities.

Likes Least

Personally, I think it's overkill for a small shop like ours. It's fairly complicated and not customizable. While it can do many other things, it isn't always easy to figure them out and each additional capability comes with a significant cost. I think the older version, hosted on your own computer or network is past it's prime - which is why they are pushing NXT.

Recommendations

Try out "sandbox" versions of alternatives before getting set on one. If you are a large shop with multiple users, RE might be good for you. If you are smaller, look at other options. Make a check list of your "must have" and "would like to have" items before you begin your comparisons. And think about cloud-based alternatives with more integration and on-line capabilities.
It's not a bad product and is very reliable. It's just not the perfect solution for everyone.

 

from Marin Community Clinics
Specialty: Healthcare & Hospitals
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Raiser's Edge - Streamlining, Saving time and many headaches

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Blackbaud is the ONLY logical choice for our development needs—offering us a technological ecosystem of rich content as well as responsive customer support. Here at Marin Community Clinics, we pride ourselves on being a modern, world-class health home for our community; our partnership with Blackbaud reflects that this tenet is not superficial, rather encompasses all aspects of our organization.
Specifically addressing The Raiser’s Edge, it is a beast— a beast of gigantic proportions. I am grateful for the plethora of classes Blackbaud offers, both in person and online. Having the ability to continually improve my knowledge of the program allows me to be on the cutting edge of updates and development trends.

Likes Least

The only gripe would be the cost of additional modules. Like we could really use events but only once a year and really only a small small part of what events could really do. We need an events mini module option.

Recommendations

Have blackbaud do demos for you & ask them to have access to their practice database.

 

from WWF International
Specialty: Environmental
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Long time User

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Stability, robustness, there is solid training available

Likes Least

Old fashioned look, expensive - lots of fields don't have dates attached to them

Recommendations

Use the community of users, don't go for custom solutions

 

from Faith in the Future
Specialty: K-12 Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Faith in the Future's Review

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Likes Best

This product makes sense. Its logical in its approach to fundraising.

Likes Least

Customer Support is spotty; sometimes you get a wonderful support person, other times not so much. I also have a few reports that if I could add additional sorts to them -- like the donor category report by class year in additional to the categories.

Recommendations

Make sure the "big" things you do -- phonathons, gift booking, annual report reports, etc. are done the way you need them to be for you to be successful.

 

from Northwoodcare Inc
Specialty: Healthcare & Hospitals
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

What I like about The Raiser's Edge

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Likes Best

I've always found The Raiser's Edge easy to use and learn. Blackbaud's customer support is top notch as well

Likes Least

For a small organization like ours, The Raiser's Edge is quite costly and the cost of modules has prevented us from using features that would be beneficial.

Recommendations

Do your research, talk to others who already work in the product.

 

from Georgia Piedmont Technical College
Specialty: Higher Education
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

User for over 20 years

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Likes Best

The software is great for constituent management and tracking donors and gifts for non profits.

Likes Least

The vendor fees are extremely high. Once you commit to their software, they have you. It is near impossible to leave. They used to have great customer support. Their staff was always knowledgeable and willing to go the extra mile to help you with their product. Now you never hear from your account executive unless you contact them and then they pass you off to one of their assistants. Their assistants push you into buying products you do not need and then when you do purchase a product from them and sign the agreement to purchase, you cannot get answers. We purchased an add on module, we contacted them and we were passed to the assistant to our account executive. The assistant got the paperwork signed and it has been over a month and the add on product has still not been activated in our database. I have emailed and called the account executive assistant because we cannot talk to the account executive, i have talked to customer support and have been passed around. This is not the first time I have had this SAME experience from the new Blackbaud. New leadership appears to be clueless to the horrible experiences from their staff.

Recommendations

be honest. You know they charge for every little change.

 

from MS Society
Specialty: Healthcare & Hospitals
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Amazing Software for Fundraising!

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Likes Best

Very reliable and easy to use. Helps with keep all constituent and gift records in one place. Can also use mail function to produce letters. Gives overall functionality to help track revenue between fundraising and finance.

Likes Least

The system is sometimes slow when a lot of users are logged in. Also the cost per user is high in my opinion.

Recommendations

understand organization size when it comes to constituent records. Do a full review of business needs and users prior to starting to use RE.

 

from Crime Stoppers of Michigan
Specialty: Higher Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

I love Rasier's Edge

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N/A

Likes Best

Report options are great. Relationship and note details are easily recorded.

Likes Least

Requires a bit of expertise/knowledge/training, will take an investment of time to learn it.

Recommendations

Raiser's Edge is top of the line, but may be out of the price range for some smaller nonprofits

 

from HistoryMiami
Specialty: Arts & Cultural
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Database Admin

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Likes Best

reports, the diversity of custom reports contributes to better perform my job

Likes Least

Too many emails and calls from to sale products and others.

Recommendations

Find out how many department will use this products and its needs.

 

from Halifax Grammar School
Specialty: K-12 Education
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I have been using the on suite products

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Likes Best

I find that data collection is much easier and the on products are easy to follow from inquiry to applicant to candidate to student

Likes Least

There are a few areas where you need to fill certain data fields in order to be able to pull data later; however, the field connected to what data I am trying to draw isn't always intuitive. Also there are one or two areas (such as only being allowed to have 1 enrolment contract a year) that don't always work for the way we run admissions.

Recommendations

Really utilize the help section. The people there are top notch

 

from Habitat for Humanity of Collier County
Specialty: Human Services
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

RE is the Only Donor & Volunteer Management Software You Need

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Likes Best

Raiser's Edge is the best donor database out there. It is very customizable with modules that can be purchased based on how your organization does business. It has a robust query and reporting feature. Blackbaud has listened to everyone's "wishes" and in doing so has improved the end user experience dramatically.

Likes Least

It is very expensive considering that their main clientele are non-profit organizations.

Recommendations

Look no further. There is no system that compares.

 

from Girl Scouts of South Carolina- Mountains to Midlands, Inc.
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Going on 8 years of RE love!

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Likes Best

Product: ease of use and friendly interface for all department users- seamless compatibility with MS Office
Vendor: great customer service and quick response

Likes Least

Product: cost...it is pricey so it isn't always a viable solution for smaller nonprofits.
Vendor: I have no complaints thus far!

Recommendations

Be realistic in the needs of your organization before investing. Sometimes a less expensive solution will work for a very small nonprofit. Also be honest about the volume and degree to which your staff is committed to using it. Nothing's worse than investing in a product no one uses, or the daily use just scratches the surface of the capabilities.

 

from Wisconsin Lutheran High School
Specialty: K-12 Education
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Raiser's Edge Junkie

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Likes Best

If you understand the importance of relationship building and record accuracy, you will understand how effective RE can be in moves management and major gifts. Documentation is at your fingertips IF you take the time to enter data about prospect/donor visits, likes/dislikes, who knows who, etc.

Likes Least

The depth of the software's capabilities are exactly what makes it difficult to manipulate. It is important to commit to entering all data available in a consistent fashion so that queries and reports will give the output required.

Recommendations

Training on the product and buy-in from fundraisers is essential to success.

 

from International Tennis Hall of Fame
Specialty: Arts & Cultural
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Raiser's Edge Lifer Rant

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Likes Best

My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized.

Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).

Likes Least

The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.

Recommendations

Really evaluate your data and the processes for inputting that data into the system. The more organized you are with how you enter the data, the better return you get from the system. My biggest pet peeve (and it happens with all organizations) is the Attributes tab as the institutional junk drawer. There needs to purpose to every piece of data and what it's future life in your system is meant to be. It is important to do all your cleaning up before you move over to Raiser's Edge.

Raiser's Edge is a fantastic software. I have used it for 20 years and stand a witness to their evolution.

 

from The Idaho Foodbank
Specialty: Human Services
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Raiser's Edge

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Likes Best

It's versatile. You can customize the software to your organization's needs.

Likes Least

With so many ways to customize, it can be difficult to align the processes.

Recommendations

Evaluate the costs with the needs of your organization. Raiser's Edge is a robust CRM and can be difficult to maintain.

 

from ArtCenter College of Design
Specialty: Higher Education
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Using it since 1994 and love it!

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Likes Best

Very helpful customer service, target analytics and integration.

Likes Least

Hmmm...that's a hard one as I love it. Whenever I need help I can always call and get it from someone. I have used TA which help keep the database healthy.

Recommendations

Can you change fields as you choose, can you limit security as you choose.

 
 
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