The Raiser's Edge by Blackbaud


 

As one of the nonprofit sector's most popular fundraising tools, The Raiser's Edge is a comprehensive system that helps nonprofits achieve their mission by getting the very most out of their existing fundraising strategies. With more than 30 years in the industry devoted entirely to the development of software for nonprofits, BlackBaud offers solutions that work together.

From finding the best prospects to supporter engagement and cultivation to goal analysis and reporting, The Raiser's Edge is a flexible, user-friendly solution that helps nonprofits be more successful and efficient across every department and initiative. It can be customized to meet the needs of any nonprofit sector: healthcare, faith-based ministries, philanthropic foundations, the arts and more.

With Target Analytics, nonprofits can easily find the best prospects and replenish their donor pool, while also analyzing both donor activity and the organization's performance as a whole against their peers in the industry. Blackbaud NetCommunity can be utilized to create a dynamic, interactive online community with sophisticated web content management and online giving options. Effective fundraising events are made simple with Friends Asking Friends, which can support everything from bake sales to online pledge-driven events.

The Financial Edge ensures fiscal health, managing funds of all kinds, from grants to contributions, then transforming this financial data into both user-friendly dashboards and complex reports to provide transparency across the organization.

For nonprofits seeking a simple, scalable fundraising solution that offers end-to-end functionality, The Raiser's Edge by Blackbaud is an affordable, comprehensive system.

 

The Raiser's Edge - An all-inclusive fundraising solution
 
  • The Raiser's Edge - An all-inclusive fundraising solution
    An all-inclusive fundraising solution
  • The Raiser's Edge - Identify your best prospects
    Identify your best prospects
  • The Raiser's Edge - Everything you need for CRM
    Everything you need for CRM
  • The Raiser's Edge - Make better decisions with dashboards
    Make better decisions with dashboards
  • The Raiser's Edge - Easy-to-use budgeting tools
    Easy-to-use budgeting tools
  • The Raiser's Edge - Automatically create grant reimbursement billing
    Automatically create grant reimbursement billing
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Windows 2000, Mac OS

63 Reviews of The Raiser's Edge

 

from ProHealth Care Foundation
Specialty: Healthcare & Hospitals
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

(Unofficial) Raiser's Edge Administrator

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Likes Best

I love the versatility of the Raiser's Edge and the ability to tailor it to your organization's needs.

Likes Least

It's highly complex. It's easy to get bogged down in all the fields/details.

Recommendations

Configuration is key. Knowing how your data will be entered and subsequently reported out - internal reports, external reports, mailings - will all have an effect on configuration. Think it all through well, and continue to review the configuration post-implementation. Don't keep adding to tables - evaluate them because they can get too large and unwieldy fast.

Training is so important for all users. The system is truly simple enough that all users should be able to run basic reports if they understand the way their organization has set up key fields (constituent codes, appeals, funds, etc.).

 

from Joe Andruzzi Foundation Inc
Specialty: Healthcare & Hospitals
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Database and Customer Service top-notch

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Likes Best

The customer service is superior! Always someone to help and they hang with you as long as it takes. And they follow-up!

Likes Least

Their main website is hard to navigate to look for new modules and pricing. I wish it were more up front. Usually I end up calling an account rep.

Recommendations

Sit with someone who has this product and watch it work. Ask lots of questions and develop scenarios that encompass your needs.

 

from Southlake regional health centre foundation
Specialty: Healthcare & Hospitals
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

A bit tough to learn...if you have 0 nonprofit experience

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Likes Best

I like the easy navigation, super accessible documentation and the extensive knowledge base that's available. I love the layout of the constituent record and how easy it is to navigate around that record and really get a picture of the constituents history with your organization.

Likes Least

The query tool. As an individual with extensive SQL experience, I find the tool clunky and limiting. Thankfully, depending on your support package, the RODBA plug in allows you to utilize your SQL skills if you have them!

Recommendations

If you have a large donor base and you need to be able to paint a picture of your donors so that you can make a difference, RE is a good tool for you.

 

from Fairview Foundation
Specialty: Healthcare & Hospitals
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Raiser's Edge review - post-7.94

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Likes Best

Caring and responsive customer support. Powerful program with flexibility to create code tables that apply to our organization.

Likes Least

Branching into too many areas and not doing a very good job of integrating them well. Making changes that negatively impact customer without adequate testing and troubleshooting - Omnibar, 7.94, etc. Creating too many communication channels and not coordinating them well. Same issues listed as problems for customers in Idea Bank, blogs, forums, Champions, Community, etc. Slap a new catchy name on it and create another place to share feedback, while failing to address the feedback they've already been given. Restrictions on third-party partnerships will drive customers to outside hosting partners. Trying to be everything to everyone; you can't win.

Recommendations

It is the industry gold standard, and I love the product for power and flexibility. Tread slowly and carefully when considering add-ons (NetCommunity, Luminate, hosting, and the other offerings) to make sure they work well together and will do what you expect them to.

 

from The Blake School
Specialty: K-12 Education
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Strong database

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Likes Best

The database is strong and is usually capable of easily pulling the data I need. Support is also generally good.

Likes Least

Sometimes, the support staff doesn't give the best answers. In this case, asking multiple times, you can typically find someone with a good answer.

Recommendations

Well worth the price for a strong donation management tool.

 

from ProHealth Care Foundation
Specialty: Healthcare & Hospitals
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Review of Raiser's Edge

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Likes Best

Love the user-defined system; the ability to use fields how your organization needs/wants to. The fields are fairly self-explanatory. The amount of information that can be stored is incredible!

Likes Least

There are a lot of places the info can be stored, and it can be difficult to find the right place to store info.

Recommendations

Seriously consider the extra modules; they're worth the money!

 

from Breast Cancer Detection Center
Specialty: Healthcare & Hospitals
Size of portfolio: Single user Portfolio size: Single user

Raser's Edge for a small nonprofit.

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Likes Best

We like that we can customize the database to make sure we can track our specific funds, campaigns and membership information.

Likes Least

There is nothing not to love. Although it would be nice if hosting access was a little less confusing in terms of log in information.

Recommendations

Make sure you need all the rich functionality of the RE before you purchase, as it is most helpful when there are many constituent groups to be managed.

 

from Faith Baptist Bible College
Specialty: Higher Education
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The Cadillac of the market - if you need it

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Likes Best

The Raiser's Edge does almost everything we need it to do, which is more than I can say for any other product we use at our institution. They really know the non-profit market well.

Likes Least

As I stated above, it does almost everything. But, if it doesn't do something it is very unlikely you will ever get what you want changed. Also, I am not a fan of their customer support. There are some really good support personnel that you might find, but they can only do so much. It is nearly impossible to get in touch with anyone who can actually move your ideas forward.

Recommendations

Talk to similar institutions that use this before buying. That will give you a good idea of whether or not it will work for you. Get functionality promises in writing as part of the contract, because they often aren't able to deliver what is agreed to in the sales phase. I don't think it is intentional deception, just a failure to be thorough in investigation of needs.

 

from WACAP
Specialty: Other
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Say no to RE! Our organization would get away from BB if we could.

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Likes Best

It works well with their other product, The Financial Edge. They are also a dominant vendor who will be around for years to come.

Likes Least

Deployment of patches and updates is archaic at best. It has been this way for my 13 years working with them, and they have no known plans to improve the process. Additionally, Blackbaud pushes really hard for their cloud products. Beware, because once you give them your data, you will not get it back easily to move away from them if you need to. Support over the years has been fair to very poor. Our organization at one point had to go outside of support to contact one of their VPs to fix an issue.

Recommendations

I would not choose this software unless you need it in work with Financial Edge.

 

from Sacred Heart Academy
Specialty: K-12 Education
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

The Benchmark Nonprofit Database

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Likes Best

Blackbaud has become a one-stop shop for all things nonprofit technology-related. I love the integration between all their different products, and Raiser's Edge is the nonprofit standard for database functionality; it's highly powerful and pretty easy to learn to use.

Likes Least

I would like to be able to write my own custom reports without needing a full working knowledge of Crystal Reports. The "canned" reports that come with the software are highly customizable, but there are some instances where I would like to pull things a little differently from what they offer.

Recommendations

This is world-class software and priced accordingly. I would not recommend it to a very small nonprofit with few constituents. That being said, I think it is well worth the investment for any nonprofit that is looking to take their information to the next level and to be able to report on results over time easily.

 

from Norwood School
Specialty: K-12 Education
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I have worked with Raiser's Edge for 15 years

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Likes Best

The software captures data in a concise manner and is easy to work with. It is relatively easy to learn and with practice, you can manipulate how to extract and work with the data on a higher level.

Likes Least

I have no real issues with the product, however, I am finding that Blackbaud has lost its way in terms of developing a real database. It has grown quickly by absorbing competitors and instead of thoughtfully producing products that work, they are moving quickly to get more and more out to the clients.

Recommendations

Be patient. Think through what you need and how to work with the data with in the database. This is not something that can be done quickly.

 

from Planned Parenthood of the Heartland
Specialty: Healthcare & Hospitals
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Raiser's Edge - Great Nonprofit Software

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Likes Best

I like the ability to track donors from direct mail through planned gifts. Blackbaud has created a product that is mission-focused for greatest return on investment.

Likes Least

I wish the hosted aspect of Rasier's Edge would allow for third-party integration.

Recommendations

Make sure you consider not only what your organization needs now, but also what it will need in the future.

 

from Whitman-Walker Health
Specialty: Healthcare & Hospitals
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Reviewing Raiser's Edge

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Likes Best

Raiser's Edge is a product that is complete for fundraising and donor cultivation. The database has a variety of ways you can be creative while keeping you focused and therefore professionally export the data and reports for your fundraising efforts.

Likes Least

What I like least about Raiser's Edge is it does not have the capability of changing dates automatically in attributes or constituent codes for constituents with start and end date for their particular codes.

Recommendations

I would recommend reviewing a variety of software to determine your best product.

 

from The Trustees of Reservations
Specialty: Environmental
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Raiser's Edge

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Likes Best

The customer support is some of the best I have ever received. I have been working with Blackbaud for 14 years and truly appreciate the attentiveness and support I get.

Likes Least

The only thing is dislike is the Duplicate Management Tool and inability to export split gifts.

Recommendations

Talk to other users and do a lot of research! There are many good books out there. Also, training, training, training.

 

from Kaweah Delta Hospital Foundation
Specialty: Healthcare & Hospitals
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great product overall.

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Likes Best

This product allows us to track our donors and gifts efficiently. We have several modules that allow us to track other activities with our donors. The way it is set up us allows us to retrieve all the information we need and run reports that help us plan for future campaigns.

Likes Least

I don't have an area I dislike yet. I know other people have had any problems I have had, and they are working on solutions.

Recommendations

Don't wait; get the Raiser's Edge today. It will be worth it.

 

from Private K-12 School in California
Specialty: K-12 Education
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

14 years experience with Raiser's Edge

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Likes Best

I like the diversity this product offers. There are many correct ways of entering and reporting data.

Likes Least

The average hold time for reaching a customer support person, in my experience, has been over 10 minutes.

Recommendations

The Blackbaud team continually strives to improve their products to meet the needs of K-12 schools.

 

from Seton Foundations
Specialty: Healthcare & Hospitals
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Have been using Raiser's Edge for 14 years

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Likes Best

RE is extremely robust as a CRM. Their support is incredible, especially the Crystal Reports team. I appreciate all the canned reports and the fact that some of them are actually extremely flexible. Blackbaud has come a long way with RE, and I'm looking forward to learning more about RE NXT!

Likes Least

The cost is too high for some organizations. If it weren't, I'd recommend RE to all of them. Communication regarding invoices seems disorganized. The Prospect Management portion leaves much to be desired.

Recommendations

Be sure your organization needs a complete solution like RE, and if you're interested, become a member of one of the forums to be sure it's the correct database for you.

 

from Fraternity of Phi Gamma Delta
Specialty: Other
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

BBNC Training

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Likes Best

The product is well-designed and easy to use, and it has great technical support.

Likes Least

Nothing. We have been very happy with it..

Recommendations

Get a demo of every product you are interested in. Ask hard questions, and if they have a trial, try it. That is the best way to learn a piece of software.

 

from Northwood Foundation
Specialty: Healthcare & Hospitals
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The Raiser's Edge is an amazing product!

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Likes Best

The Raiser's Edge is a very robust product. It was few limitations and numerous add-ons to customize to your own needs. Blackbaud support is probably one of the best support systems I've ever worked with. The staff is knowledgable and friendly.

Likes Least

There's not much I don't like except maybe the price. Our organization is small and unfortunately unable to take advantage of other modules due to the cost.

Recommendations

The cost may be high, but the return is so worth it.

 

from The Scott Mission
Specialty: Faith-Based Ministries
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I have administered RE7 at 2 non-profit orgs and led conversion

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Likes Best

The company is robust, stable, and an industry leader in innovation.

Likes Least

The Raiser's Edge is often significantly pricier than its industry counterparts.

Recommendations

Think about long-term benefit and not just short-term cost.

 
 
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