MemberLeap by Vieth Consulting is a cloud-based association management system built to support the needs of associations, nonprofits, clubs, churches and other member-based organizations. Suitable for any size organization, this system includes member management, website content management, communication, event planning, fundraising and online learning modules.
MemberLeap’s member management module features a database for tracking member data, membership levels, categories and notes; a members portal; dues and renewals management with online payment support; reporting and more.
The event management module includes an event calendar with public and members-only settings, member and non-member online registration, attendance tracking and a “call for proposals” tool for managing presenters.
This software integrates with websites—providing a content management tool to update Web pages, display slideshows, build custom forms, share documents, images and videos. Communication tools support mass email and text messaging, drip marketing, social media publishing, newsletters and a legislative action center.
John from Sonran Arts League
Specialty: Arts & Cultural
Employees number: 2-10 employees
MemberLeap provides excellent customer support. They respond promptly and effectively.
Jennifer from Community Colleges for International Development, Inc.
Specialty: Higher Education
MemberLeap gets the job done and is fairly user-friendly. Vieth Consulting is top-notch. They have been the most professional, efficient, and friendly staff to work with and always have our best interest in mind. We are a small nonprofit with unique needs and they have worked well with us to understand those needs. Vieth Consulting staff have been such a pleasure to work with over the past 14 months. Professional, friendly, and efficient with a fast turnaround time on help tickets.
There are a few things that have come up for our specific needs that could not be adjusted without customization and many times we have had to find a work around BUT every staff person I have dealt with at Vieth Consulting has been fantastic in helping us find those workarounds when needed. When we do need customizations, they always finish them promptly. We are still finding issues as we go, but if there is an easy fix, or if it was something we did incorrectly on our end, Vieth staff help us find the solution.
For your basic MMS needs, MemberLeap works well and I recommend Vieth Consulting 100%. This was our first time using an MMS so there has been a bit of a learning curve for our organization. I recommend visualizing everything on paper and try to make sure you cover everything before the website and MMS is set up. It will save on customization costs later. Really test the demos and ask questions. There will always be things you cannot foresee until they happen, but it is best to be as prepared as possible up front.
Kim from Michigan Speech-Language-Hearing Association
The software is very user friendly and easy to navigate. I'm always impressed by the service we receive from Vieth Consulting. If I have a problem they get back to me immediately and always take care of the problem promptly.
I really can't think of one thing I don't like about either the product or the vendor.
I recommend that new users take advantage of the training that is offered with the website design. The staff is friendly, helpful and will answer any question no matter how silly the question seems.
Michelle from Capital Area Manufacturing Council
I really like the broadcast messaging feature, which adds a level of professionalism to my communications to members. I also like the billing system, which automatically invoices members, and reminds them when their membership fees are due!
Sometime very minor errors lead to big problems. For example, if I don't put "http:/" in front of the website address when I'm creating a form, it will cause an error for users. However, the staff is fabulous and very responsive.
Billing and communication features are key! I would also recommend getting references whenever making a large purchase or commitment.
Gretchen from Association of Leaders in Volunteer Engagement
Specialty: National Organizations
Customer service has always been very prompt and helpful. There is also a way to view saved help requests we've made in the past and combined with the online database and videos we can usually figure out the answer ourselves. Our website has been able to grow with the features we need and room to expand our member services as well. We appreciate that we have a lot of ways to add pages, documents, features on our own. Our recent redesign went well due to great communication and foresight on the part of Vieth (they knew how to explain technical terms if needed).
It would be nice to see a small inventory of buttons, graphics, and photos to use.
Take a look at the sample sites - ask questions. No need to re-evaluate your wheel, they likely have something you can use.
Kate from Richmond Tri Club
The Member Leap application makes complex tasks easy and is very flexible. We can do anything we need to do for the club with the tools. Vieth is SO responsive. They respond to questions and request immediately. We never feel like we are left hanging.
Can't think of anything. The tools are great. Some of the things that were difficult (content management and getting things to line up correctly) were fixed by Viet designing the pages to do it automatically for us.
Great tool for large or small clubs. Great for managing membership, content management for websites, calendar features, setting up registrations for events and more!
Laura from University Aviation Association
Customer service is very quick to answer whenever we have any questions. It was easy to learn the system.
Carmine from Professional Service Association
Employees number: 2-10 employees
Better management and member interaction than our old website
Probably the strongest reason I like MemberLeap software is how it streamlines member management tasks. It's a real labor saver in that respect. Next is the flexibility of the software. Because all organizations are not the same, It has nearly every conceivable scenario covered and all of that is available to us through the configuration panel.
Lisa from Brentwood Homeowners Association
Employees number: 2-10 employees
Consolidation of several other softwares so only have to use one now.
Consolidated the functions of Filemaker, Constant Contact and Wordpress, making it one stop shopping! The customer service team is fast, friendly and efficient.
The admin is a little complex and almost has too many functions. They need to streamline the look and font formats to make it more user friendly. The good news is they're updating everyday and take suggestions.
Ceila from RMWEA
It was very quick for us to move from an Excel spreadsheet to a web-based membership database. Additionally, the access for members has been greatly improved as well as for the volunteers and staff that support members.
Since this was a pre-set solution, we needed to customize the areas that are managed differently that the original. Now 2 years down the road, the cost to continue this customization has been starting to get excessive. Either having a really good plan with lots of future growth is essential, or be willing to pay for the customization as the organization grows. And of course, document the agreed plan forward for those Board members that don't remember.
Kari from Wyoming Optometric Association
I find it user friendly and easy to use. It supports my association with relevant tools without being cumbersome and overly difficult.
It takes some learning to understand how to use it. But customer service and technical support is always there to help.
Clive from International Ballistics Society (IBS)
Employees number: 501-1,000 employees
The ability to handle the details of all our members, including their payments.
It is easy and intuitive to use. It has all the functionality I need and more. The support is excellent. They are quick to understand my questions and needs. Anything I have wanted has been speedily resolved.
Some of the search features could be improved. Sometimes I think I have searched for all the members of a certain type but the search has not been initiated.
Deb from South Dakota Optometric Society
Employees number: 2-10 employees
MemberLeap streamlined our office procedure and provides a professional interface for our members.
MemberLeap software is totally user friendly, for both the administrator and our members. The "look" is professional. Training is very thorough. Requests for help are answered promptly.
My only complaint is that my learning curve is steep! Live training sessions can be overwhelming because there is a lot of ground to cover, but there are online tutorials to help fill in the blanks.
Tiffany from Michigan Downtown Association
Employees number: 2-10 employees
Ease of use; functionality; customer-friendly; customizable; includes needed and necessary functions to provide our members with the information they need.
Web designs could be a bit more fluid and less static. Still, the design is a customizable template and is easy to use. I would like to see unique design features.
Cyndi from Fiscal and Administrative Officers Group
We selected Memberleap and Vieth Consulting for our new website and membership management system, and have had no regrets. The most important advantage to using the Memberleap system for us has been the ability to customize the system to fit our specific needs. Also, the discussion boards feature has added huge value, allowing our members to ask questions and share knowledge and experience with each other. Finally, the customer support at Vieth is excellent, as any questions or issues are always addressed in a very timely manner. I highly recommend Memberleap and Vieth Consulting!
Kermit from Fraternal Order of Retired Border Patrol Officers
Employees number: 1,001-5,000 employees
I am 79 years old and not very computer smart. I am FORBPO's Treasurer and the primary user of the MemberLeap program. This whole project has been a challenging experience for me. The personnel at Vieth Consulting, who were involved with our project, have been very professional and patience with me which was greatly appreciated and gave me confidence to continue to go forward. The billing program has reduced much time and has resulting in a greater and more timely response from our members. The ability for members to review their personal data and make corrections or up date their information has reduced the time that I had to spent doing that task in the past. The Event part of the program was more of a challenge for me in setting up the event and the registration for our annual event. After some trial and error and assistance from Vieth, I was able to develop and put on line our annual convention program and registration. The one thing that the program did not accomplish, which was a disappointment, was the ability to produce a PDF Registration Form. FORBPO's member are mostly elderly. One third of our membership do not use computers. I had to develop a separate PDF registration form using another application program. I have to manually enter the information from the hard copy registration form into the Event program in order to trap all the event information that I need to track. There have been some minor cliches but the more a work with, and the better I understand the program, the more a like it. I have only been working with your/our program for less than 30 days. However, for the most part, it is fulfilling our business needs. I believe the more I work with and understand the program, the more I will learn the full potential of the program.
It is a big time saver. It is good to have all our information in one integrated database were we had three different systems in the past.
Can not produce a PDF Registration Form for our annual Convention , for mailing to members who do not have computers. There is such a wide variety of reports it is hard to keep track of what each report does. It would be nice to eliminate reports that I would never use.
Emily from AORE
I did lots of research when switching from memberclicks (really bad experience with them) and landed upon Memberleap - love them! Huge value for your money and the best customer support. The admin side is confusing to use at first, but it does get easier to use by the day. From a member standpoint, things are simple and easy to find. Our website looks 100,000 times better after working with Memberleap. Highly recommended!
Jesse from Crane Certification Association of America.
Their team is very responsive and helpful. They worked with the branding team throughout the process and adapted to our needs well. The back end is a little clunky and could use updating but it is worth the price. We needed a central location to help manage our association and a web designer. It was a great choice.
Sarah from DOVIA Colorado
We are a state-wide organization that provides professional development for the field of volunteer engagement through networking, idea exchanges, training, and an annual conference. We use this website to manage our membership, communicate with our members, and market our training and annual conference. The site allows for public pages and pages for member access only.
Veith's web designers worked with us to build the site and the appropriate pages. The back end is very user-friendly and intuitive. It is easy to navigate, change, add or update information. The event registration module allows complete customization. All of the modules have robust reports. The built-in 'Help' system is very complete and easy to access. Their customer support is unparalleled. Email queries are answered swiftly and unlike many other websites, the staff answers the phone to help solve issues.
I would recommend this business and their talented group to any organization looking to build a new or redesign an existing site.
Dulany from Southern Seniors Golf Association
Employees number: 2-10 employees
From site architecture planning to graphic design, and from the first contact eight years ago to ongoing service today, my experience with Vieth Consulting's MemberLeap has met or exceeded my expectations and those of SSGA's members.
Easy to use for both members and administrators, rapid service response, fair value.
Mandy from The Kentucky Center for Mathematics
Employees number: 11-50 employees
We have had only positive experiences with Vieth Consulting and the MemberLeap software. The software is very user-friendly, and we have been very pleased with the various customization options available. As our organization is ever-evolving, it is important that we have a software platform that is able to grow with us - MemberLeap delivers, largely due to the outstanding service that Vieth Consulting provides. They are excellent problem-solvers, and are always eager to help ensure the software is meeting our needs at every turn. The software offers a variety of functionalities that have been integral to building our member database and sales leads. I would highly recommend this product.
Tiffany from Michigan Downtown Association
Vieth helped us consolidate all of our member information into one online site. We were able to move five different online sites and pages with member information and benefits to one web site. I can now invoice, manage payments and more for administrative work, while our members can access their own online accounts, see what they paid, pose questions to other members, upload photos and more. Our site is friendly and easy to use. We love it. Vieth's customer service is excellent.
Rob from Optometry Association of Louisiana
We have been using Vieth Consulting for our state association website hosting for 2 years now....they are quantum leaps above our former web hosting company! No longer do we have to wait days or weeks for website editing, we do it ourselves in minutes! The MMS interface is so easy to use, even for a relative novice as myself.
On the few occasions for which we have required service, they are EXTREMELY efficient in responding to our issues and solving any glitches.
We find Vieth Consulting innovative and very, very customer friendly!
Shawn from Community Colleges for International Development, Inc. (CCID)
Before working with Vieth, we had member information spread across 6 spreadsheets, and an update in one did not mean that they were all updated. We also had a complicated spreadsheet to track dues, and all reports were basically manually compiled. For the website, we needed to spend a large amount of time and money to make simple updates. Last year we spend 2 weeks of 2 people's staff time preparing invoices--that's 160 hours of work. After integration from Vieth, we did the same work in less than two hours.
Through Vieth's services, all of our spreadsheets, contact information, and dues information are integrated. We have one source for our data. The website is easy to update, much like a document in Word, and we don't spend additional funds to make small updates. We can keep it relevant.
Vieth staff were fabulous to work with, responsive to our many, many questions and very professional. This process requires commitment and a point person from your organization/association to manage--but if you have that person, the process will flow easily.
Karen from Foundation for Strategic Sourcing
We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them.
-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system
-We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything
-Member side is straight forward. Easy to use
-It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality
-Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment.
-The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day!
-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have.
-Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do.
-Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability.
-They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store.
Mark from CBIFFAWS
Great product with great support.
The product is everything that we need as an association and has a whole lot more capability than we use.
The Vieth team are very responsive and speak in a way that makes the system understandable for us non-techy types.
None that I have found.