Aloha POS is a fully featured retail solution designed for all types of dining restaurants, including casual dining, quick service, fast casual and fine dining restaurants. Aloha POS can be used on fixed point of sale (POS) terminals, consumer mobile devices and built-for-purpose handheld devices.
The software can be used to enter orders and payments, improve overall operations and streamline the preparation of food and delivery. The software’s architecture and programming is consistent across sites, so employees can operate the system if they have previously used it at a different site.
Aloha POS is available both as a Web-based or on-premise system. Other key features include a barcode scanner, credit card processing, special orders and sales commissions. The system's inventory management capabilities include inventory tracking, automated ordering, inventory reports and purchase orders.
Elle from GWP
Employees number: 1,001-5,000 employees
We have been with Aloha for a number of years, they are not a bad system and it works functionally and can handle a high traffic volume that our restaurant has however there are some down sides. Please keep in mind when reading this review we are not using the most updated version of Aloha.
Traffic is kept up with and all necessary functionality is there.
Customer service. Every time we have an issue that we have to deal with it takes a long time to deal with and the responsiveness of the service department leaves much to be desired.
Wadi from Manhattan Deli Bar & Grille
Employees number: 11-50 employees
We have had Aloha for about 15 years. It is a very robust and dependable system. Very happy with the daily operation it provides. We love the rewards program and the gift card features (for additional monthly fee) it has. They are well integrated. Last year we added the takeout module feature which allows you to program orders in the future; this module is not as well integrated as the rest of the feature. We have had problems with it and has not been resolved yet.
Recently when we have needed tech support the response time is not as good as it used to be with some support response taking over 24 hours to respond.
The dependability it provides; rarely does it crash if ever.
complicated to make changes and some features (take out module not well integrated).
Great system for a work horse. Make sure it has all the features you are looking for.
Ed from Millennium Park Joint Venture LLC
I like very little if anything about Aloha. After five years, familiarity is the only positive experience I have about the product.
Dated software/technology, expensive. Despite paying for an annual support contract, response times to questions range from days and sometimes weeks. Sales team needs upgrading in response and truly understanding a customers needs.
Have an Aloha expert on staff. Buy another system. Research other systems to be certain that you cannot find something more cost effective that meets all your reporting needs and provides adequate control.
Tanner from Beaches
Honestly it helps managing the big picture of the restaurant using your sales, labor and sales mix to control your shift.
Sometimes support takes a while to get back to you.
Think big picture. If it's easy to use and streamlined to fit your business it's worth looking into.
Tom from Red Lodge Restaurants
it is very flexible and configurable, it is easy to use and learn for the servers.
it is not always stable, and can be very buggy. It was great 10 or 15 years ago, but they have not kept up and the software is plagued by old code.
I would definitely look at other POS solutions before choosing aloha
Dale from Ricottas
Flexibility to cover a wide range of programming needs. Like take out delivery, inventory, age verification, scheduling needs, Etc.
Takes a while do get upgrades and new versions stable enough for local dealer to implement at store level
Keep in mind that not
All software is included. A lot of applications are sold as add ons like advanced labor scheduler, inventory, etc
W. Jeff from Murphy's Pubhouse
Legacy product but overly complicated with network configurations. You really get the feel that the vendor wants to make their service contract a life or death decision by making it as complicated as possible. In a plug and play and cloud based era, this is very unattractive.
When you do buy the software and service contract, they are responsive to fixing things as needed.
Get ready, these guys are hungry for sales and will blow your phones up.