Aloha POS Software


 

Aloha POS is a fully featured retail solution designed for all types of dining restaurants, including casual dining, quick service, fast casual and fine dining restaurants. Aloha POS can be used on fixed point of sale (POS) terminals, consumer mobile devices and built-for-purpose handheld devices.

The software can be used to enter orders and payments, improve overall operations and streamline the preparation of food and delivery. The software’s architecture and programming is consistent across sites, so employees can operate the system if they have previously used it at a different site.

Aloha POS is available both as a Web-based or on-premise system. Other key features include a barcode scanner, credit card processing, special orders and sales commissions. The system's inventory management capabilities include inventory tracking, automated ordering, inventory reports and purchase orders.

 

Aloha POS - System interface
 
  • Aloha POS - System interface
    System interface
  • Aloha POS - Dashboard
    Dashboard
  • Aloha POS - Cost management
    Cost management
  • Aloha POS - Mobile version
    Mobile version
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

23 Reviews of Aloha POS

Showing 1-20 of 23

 

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Chris from World Fitness
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very easy to use and to teach

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly, easy to teach to new employees. Easy to process payments and close out checks. Easiest use for bartenders I've seen.

Cons

Different functions available at different places I've worked at. If there is ever a power outage there is no built in backup battery or access to the open checks.

 
 

Phuong from Rockin' Baja Lobster Group
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Software streamlines HR documents but is still glitchy.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Organization of files, user-friendly interface, can organize both HR files along with other paperwork

Cons

Glitchy, occasionally not enough communication within customer service dept. (Ex: we were told one thing by one representative and something else from another)

 
 

Julia from Rockin Baja Lobster
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

15+ years experience using Aloha POS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.

Pros

Ease of usability for Front of house
Reliable
Industry Standard/ Familiarity
Good customer service if you pay for that service

Cons

Outdated software
Limited additional software upgrades
Lack of reporting options/ We use secondary program to generate reports (CTUIT)

 
 

Stephanie from Front Porch Pub
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Aloha Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth time and money spent.

Pros

User friendly, FOH clean and simple. Menu's look clean. Navigating through screens as a manager is simple.

Cons

BOY very complicated to navigate through. Adding items to multiple screens takes a very long time.

 
 

Taleen from Spice Monkey
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Time consuming, but functional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Weekly and summary reports are easy, clock ins are easy to adjust. Having the ability to temporarily disable a menu item is great.

Cons

It takes multiple steps to change a menu, and to add items. You have multiple cash out sheets, so it is complicated to count out at the end of your shift

 
 

Vince from All Aboard, Inc.
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Ease of use Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

Pros

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Cons

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

 
 

Pamela from Vinatge Grill & Car Museum
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

No customer support unless you have a millions dollars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

None that I can think of!!!

Cons

This system is very difficult to use for back office input. There is no accounting software that it links easily to. Customer support is not helpful

 
 

Keiko from Plenty USA Inc. (DBA Santouka)
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Do not trust companies which has been through lots of mergers, very unreliable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to ask... Before being bought or being merged, have you ever thought of upgrading and improving the system, quality of customer service?

Pros

They have all the basic functions. I don't really have a good thing to say about this company and system.

Cons

Legacy system, not user-friendly. The color of the screen is also ancient.
Never seen a customer service response this bad. We run a restaurant, and time is money.

 
 

Peter from Mad Taco
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

It always comes down to service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

 
 

krista from Smashburger
Specialty: Restaurant
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

User Friendly and Quick to Learn

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Of all of the systems I've used in restaurants, Aloha is by far the most easily learned and widely used. Employees with food service experience are likely already familiar with the interface. Changing items in the menu is a breeze.

Cons

I wouldn't say it's the prettiest system, I am not sure if there are newer versions with a nicer looking interface, though. I wouldn't suggest having this screen facing customers (which I often see in restaurants) because of this.

 
 

Richard from Lancaster Brewing Company
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Aloha POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use. Even a brand new employee of a company can jump right in and use this intuitive software. Also you can use it as an in house system or could based.

Cons

Setting up in house can be more confusing if a restaraunt or store is doing it themselves. Takes a little bit of tech knowledge to setup.

 
 

Amanda from Westwood
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

General manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is great! Best pos system for the industry.

 
 

Nicholas from Revolution rotisserie and bar
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Restaurant POS review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is the best POS we've used. It is very easy to use. We have very few problems with it. And when we do the customer service is helpful and responsive. Occasionally it is hard to figure out without adding on additional packages but it is a good POS.

Pros

Easy to understand

Cons

Expensive

 
 

Kathy from Revolution rotisserie and bar
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Aloha review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Aloha is highly functional and easy to learn POS system. It is in my opinion after working with others the best on the market. It sometimes has issues but most people in the customer service department fix them promptly. I wish many of the cool features were not all additional costs. It seems most things we want to do sometimes mean we pay extra. Even simply labor tracking.

Advice to Others

I

 
 

rebecca from a&h
Specialty: Manufacturing & wholesale
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Excelent!`

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was a fast way to get in contact with different companies regarding software

Pros

Very fast information
They get what you want

Cons

too many emails

Advice to Others

Use it as a gateway

 
 

Raleigh from Fenix
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Aloha Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a nice software program that allows me to run all reports, money and product all through one system

Pros

All the reports, alerts
Organization for the menu tab

Cons

you need to take a class in order to use it otherwise it is WAYYYYY to confusing.

Advice to Others

Take the class they offer if you do then this program is PERFECT

 
 

Elle from GWP
Specialty: Restaurant
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Aloha POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with Aloha for a number of years, they are not a bad system and it works functionally and can handle a high traffic volume that our restaurant has however there are some down sides. Please keep in mind when reading this review we are not using the most updated version of Aloha.

Pros

Traffic is kept up with and all necessary functionality is there.

Cons

Customer service. Every time we have an issue that we have to deal with it takes a long time to deal with and the responsiveness of the service department leaves much to be desired.

 
 

Wadi from Manhattan Deli Bar & Grille
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Aloha is a very dependable system, but a little complicated in programming.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had Aloha for about 15 years. It is a very robust and dependable system. Very happy with the daily operation it provides. We love the rewards program and the gift card features (for additional monthly fee) it has. They are well integrated. Last year we added the takeout module feature which allows you to program orders in the future; this module is not as well integrated as the rest of the feature. We have had problems with it and has not been resolved yet.
Recently when we have needed tech support the response time is not as good as it used to be with some support response taking over 24 hours to respond.

Pros

The dependability it provides; rarely does it crash if ever.

Cons

complicated to make changes and some features (take out module not well integrated).

Advice to Others

Great system for a work horse. Make sure it has all the features you are looking for.

 
 

Ed from Millennium Park Joint Venture LLC
Specialty: Restaurant

April 2016

April 2016

Very negative

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like very little if anything about Aloha. After five years, familiarity is the only positive experience I have about the product.

Likes Least

Dated software/technology, expensive. Despite paying for an annual support contract, response times to questions range from days and sometimes weeks. Sales team needs upgrading in response and truly understanding a customers needs.

Recommendations

Have an Aloha expert on staff. Buy another system. Research other systems to be certain that you cannot find something more cost effective that meets all your reporting needs and provides adequate control.

 
 

Tanner from Beaches
Specialty: Restaurant

April 2016

April 2016

Very user friendly and customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Honestly it helps managing the big picture of the restaurant using your sales, labor and sales mix to control your shift.

Likes Least

Sometimes support takes a while to get back to you.

Recommendations

Think big picture. If it's easy to use and streamlined to fit your business it's worth looking into.