Booker Software


 

The Booker platform was designed for service and class-based businesses who want to continue the lines of engagement with clients. It simplifies the process for finding new clients, booking appointments, selling services, managing inventory and client retention. The solution is delivered securely through the web, so it can be accessed from any computer, tablet or smartphone at any time.

Point of sale and e-Commerce are integrated within Booker. Aside from credit and debit, it also processes mobile payments, so customers can pay for service anywhere. Booker also tracks vendor and product inventory, providing insights about what products staff is using and customers are buying. Automated scheduling and payroll management sync directly with the appointment book.

Booker helps users stay connected with customer. The Booker Marketing Network partners with popular websites and consumer apps, offering a quick and easy way for customers to automatically book appointments. The Booker Customer App is completely customizable. It sends reminders about upcoming appointments, has map integration and promotes engagement through Facebook, Twitter and other social media sites.

This end-to-end solution manages everything from clients and sales, to employee schedules and inventory.

 

Booker - Available appointments
 
  • Booker - Available appointments
    Available appointments
  • Booker - Book appointment
    Book appointment
  • Booker - Mobile access
    Mobile access
  • Booker - Schedule
    Schedule
  • Booker - Edit survey
    Edit survey
  • Booker - Added to cart
    Added to cart
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

28 Reviews of Booker

Showing 1-20 of 28

 

from The Hair Parlour
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

Waste of my time!

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Value for Money

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Before signing contract we were promised formulas would convert over, notes would convert, and most off a clover integration 4 weeks out. Once we wasted hours converting files, and phone calls learning system we were told the sales man was misinformed. What a joke!!! Our time is so precious, don't waste yours with this company!

 
 

from tot squad
Specialty: Franchise
Number of employees: 11-50 employees Employees number: 11-50 employees

Booker review

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Value for Money

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Booker is a good concept but very buggy. It seems every day there is at least one bug that you can "work around" but shouldnt have to. After a while you have to clean your cookies etc or else it goes wacky; the limitations are too many and the ease of use could definitely be better.

Pros

Customer service is pretty quick to respond; its a good concept and could be awesome.

Cons

Too buggy; too limited; CONSTANT updates and "maint" and things going wrong w/merchant services that they are fixing.

Advice to Others

Do a trial before signing long term

  Response: Aly, Booker Software

Date: November 2016

November 2016

 

Hi Millie,

Thank you for your review. We do administer maintenance updates in order to get rid of any bugs that come up in the software and to make our users experience a better one. We are happy to hear that our customer experience reps have been speedy to help you with anything you may need. We greatly appreciate your feedback and I will be sure to pass it on to the appropriate team.

Best,
Aly

 
 

from Wantedwink llc
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

Product not what I was told it would be.

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Functionality

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Value for Money

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This is a tedious software for input of products.
It doesn't work the way it was sold to us three months ago.
We have been told of fixes to the software so it will be what we need -said a week. A week has come and went with no response.

Pros

Social media

Cons

It doesn't work as promised.

Advice to Others

Shop around

  Response: Aly, Booker Software

Date: November 2016

November 2016

 

Hi Tawnya,

Thank you for your review. Please know our team appreciates your feedback. We are always working to improve the software to make our users lives easier. We certainly want to turn this around for you, I am happy to have a customer experience rep reach out to speak with you.

Thank you,
Aly

 
 

from Hello Body Serene Spa
Specialty: Health & personal care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

The worst Spa Software!

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N/A

Likes Best

This is not a good product and we are once again down. Booker does not realize the impact on a business when there product is always down. They charge monthly when we are down 20% of the time.

Likes Least

Booker is down again today this is a weekly occurrence. I have 52 employees and can not book appointments, check anyone out and the bookkeeper can't do her work. This software company hangs up on people when the software is down and does not have 24/7 support.
We are in the process of moving to MindBody.

Buyer beware. You can not operate a business without POS software.

Recommendations

This product is never operating correctly and the customer support is terrible.

 
 

from Restoration Counseling Service
Specialty: Health & personal care
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Disappointed and getting worse

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Likes Best

Full featured product that integrates with payments.

Likes Least

Nothing ever improves. Software bugs are described as "features." Outages are becoming more frequent. Customer service is non-responsive.

Recommendations

I have used about 6 different online scheduling packages. They are all quirky.

 
 

from Glitter nail bar
Specialty: Health & personal care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Absolutely terrible

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Likes Best

Nothing about this program works. It constantly crashes, and it loses credit card information. The company offers no help.

Likes Least

Constant crashes and outages during peak business hours. Credit card information has been lost on 3 separate occasions with no resolution.

Recommendations

Anything is better than this. Look into something better and save yourself the heartache.

 
 

from PhyZique
Specialty: Health & personal care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Disappointed. Browser based front end with antiquated backend.

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Likes Best

The interface is relatively clean however small business process reengineering changes could generate substantial time savings.

Likes Least

The browser based front end makes the architecture look modern but the backend is antiquated. Functionality is spotty and you constantly have to clear cache and cookies to get correct functionality. Scheduling has these things called ghost appointments that cause conflicts that won't allow you to schedule open appointment slots. If you are a business that uses specialized equipment tied to specific rooms and services, don't expect the software to manage that properly even thought the supposed functionality exists.

Recommendations

Sit with someone using the software and don't listen to a thing the new account sales rep tells you. He won't respond to a single email or call once you leave you deposit.

 
 

from NeighbourHound
Specialty: Pets & supplies
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Had potential... But

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Likes Best

When I first reached out to Booker, it seemed that they were much smaller in size and we're just about to make a move to expand. Their sales guy was very responsive and very helpful. I was really drawn into their marketing and social media integration and they had a pretty polished look compared to other softwares in our industry.

Likes Least

The software has too many limitations. There is no flexibility at all in the way the software is set up, their reporting, their dashboard. You name it, and basically you're stuck with what they have out of the box. What's more frustrating is their support staff. No one here knows how to help. In fact, I just called them a few days ago and I was met with a "well, that's the way the system is, there's no work around or solution". Their customer service is horrendous. And I finally found out that some of the things that I was requesting had to go through their "product" team. But then I was promptly told that their "product" team doesn't take calls or talk to the customers. Soooooo.... How the heck are they going to improve their software?

Also, after finally getting so frustrated with them, I called my sales rep. He was quick to respond. But then when I told him it was about concerns with the program and the support staff, all of a sudden he doesn't call, he doesn't respond multiple emails.

Recommendations

For the price.

Is look elsewhere. If you're ok with working within their confines and paying out the ear for it... Go for it. Otherwise there ARE much better solutions for whatever size company you are.

I think Booker grew too fast and they are not able to keep up with the demand. It's not a matter of growing pains... If they responded and worked with me I would have had the patience to deal with it. But no one calls back, no one responds. It's like they think that if they close their ears and don't respond that the complaints and comments will go away.

 
 

from Wildflower
Specialty: Health & personal care
Number of employees: 1 employee Employees number: 1 employee

TERRIBLE. Would not recommend this to anyone.

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Likes Best

I liked this software in theory, until it came down to the basic functions I needed and then it wasn't adequate for what I was paying. Free software would have been more sufficient.

Likes Least

I joined Booker and was pleasantly surprised to receive prompt phone calls and emails, while I was spending money. When the software was not adequate for what I needed to do and I asked for a refund, I was met with being ignored and was never issued a refund for something I wasn't even able to use. My salesman called me when I cancelled, and then ignored three of my calls as well as an email.

As a business owner and service provider myself, it saddened me that customer satisfaction and treatment was clearly not a priority for Booker Software.

Recommendations

Don't use. Ever. Terrible customer service, ignored phone calls. Only prompt when you are spending money.

 
 

from Spectrum Med Spa
Specialty: Health & personal care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

The most awful application I have ever used.

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Likes Best

There is very little good I can say about Booker. It has given me far too many headaches to offer a single good thing to say.

Likes Least

There have been multiple occasions now where booker says that it can't process a customer transaction multiple times in a row, only to cause an angry phone call the following day from a customer who says that their account has been charged 4 times.

Booker's support line is absolutely NO help, every time I call I get someone who just kind of hums and looks through the system pointing out the same reports and orders that I have already investigated on my end. The customer service has very little knowledge of their own product.

Recommendations

The system is very confusing and detailed in a way that is useless and NOT USER FRIENDLY. The way packages and service series are set up is nonsensical, there are a thousand options for superfluous reports, and takes a million years to navigate or check out customers half the time. It is stubborn when trying to adjust sales in the checkout screen, and instead of simply going to checkout for a customer who has a series balance, it makes you "accept payment" and create an order every single time. I'm a computer whiz who understands how to use everything in the system, but the lack of ease when using this software is EXTREMELY frustrating.

 
 

from Salon Elite
Specialty: Health & personal care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

My experience with booker was terrible. I do not recommend for a salon

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Likes Best

The only thing I liked is that booker is web based.

Likes Least

Not user friendly. Customer service was no help and lacked knowledge of the software and what is was capable of doing. Way too many report options. Too many clicks to do simple tasks, especially in a fast paced salon. Reports weren't printer friendly or user friendly with way too many useless columns that you can't remove. Way to broad of a program for a salon.

Recommendations

Be aware that it can be very complicated at times. I am an quick learner and 6 weeks in I still have to use the "help" option to get what I need...and then sometimes it isn't even in the "help" area. Took extra long to ring out a client...too many steps!!

 
 

from LG Waxing
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

Great software

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Likes Best

I like the fact that if I have a problem they help me resolve it right away, my customers loves the online booking.

Likes Least

I would hope the price will be a little lower honestly, and it debt have the ability to do mass emails with my promotions.

Recommendations

Booking online, check promotions, emails, dashboard.

 
 

from Body Mending Wellness
Specialty: Health & personal care
Number of employees: 1 employee Employees number: 1 employee

Booker Scheduling

Ease-of-use

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Product Quality

Customer Support

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Likes Best

It is easy and convenient. It keeps up with everything you do.

Likes Least

NOTHING! This is the best software I can find for the price.

Recommendations

You get what you pay for. It pays to spend a little more and get a good product.

 
 

from Best Escape Massage
Specialty: Health & personal care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Exceptional Results

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Likes Best

The Booker software has made my life so much easier with my clients having access to on-line booking and gift certificate sales.

Likes Least

I have been with Booker for 2 1/2 years and have not had a bad experience to share.

Recommendations

It comes down to ease of use for my evaluation of similar software.

 
 

from Imagine Wholeness
Specialty: Health & personal care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Booker doesn't work like it is supposed to- and I can't get help

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Likes Best

The website help page is more knowledgeable than the customer service, if you can find relevant articles. The Support team doesn't apparently know it is there though, as on issues I have called in about they have given totally wrong information- only for me to find an article later giving the correct and opposite answer as the support tech.

Likes Least

The point of sale is terrible- equipment fails regularly and the app crashes all the time.

Recommendations

RUN!!! There are plenty of software options and they have to be better than this. After investing hundreds of hours in setting this disastrous thing up and trying time and time again to get it functional I am now facing the possibility that I am going to have to start all over again on a new system. It is very disheartening.

 
 

from Plush Salon & Spa
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

I love booker

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Likes Best

There very helpful if you have any questions! They walk you through any problems or questions you have!!

Likes Least

I really Like everything about booker. There very friendly and helpful and help you set up and train all of your new employees which is included in your monthly fee.

Recommendations

So easy to use I love booker!! I really like the emailing and texting to the clients so I don't have to call and remind them of appointments.

 
 

from Bronze Boutique Inc
Specialty: Health & personal care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Growing with booker has been a great jouney

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Likes Best

admin, technicians and staff can log in and see their schedule, work load, do payroll or help with an issue from their phone, computer or tablet

Likes Least

the tablet version needs a bit more improvement - not all functions are yet available for tablets. I'm also looking forward to being able to download data the an online Quickbooks version so I have more flexibility as a business owner.

Recommendations

make sure it works on all major devices and platforms

 
 

from Beauty By Colby Tanguay
Specialty: Health & personal care
Number of employees: 1 employee Employees number: 1 employee

Terrible company, and software is mediocre

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N/A

Likes Best

I liked the idea of them creating an app for my business for clients to download. It was cheap looking and not worth the money

Likes Least

The software was confusing, I'm pretty tech savvy and have used online scheduling companies before, and this one is definitely behind in technology and not efficent. They weren't completely truthful with what I was getting, maybe the sales guy didn't actually know....

Recommendations

Make sure you have 30day at least grave period with full money back. This company was terrible with it. Being a hairstylist I have many different types of appointments.

-I looked for options on being able to categorize them to help my clients search for what there looking for easier.
-double booking
-how appointments are booked, is there an app for phone/tablets. And how well they work, one software company I used, wouldn't allow me to double book clients through the cell phone app.
-can I adjust my schedule easily? I sometimes like to work on my days off or I want to take off early one day etc. and need to adjust my times so clients can't book. Booker software did not allow this to happen easily, I had to click through a bunch of tabs to access the option to change it. Not efficent
-I like to have access to email marketing, I would see what their options are

 
 

from Ten Friends Blow Dry & Style House
Specialty: Health & personal care
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Learning curve...but worth it..so far so good..

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Likes Best

What I love most that if there are challenges with anything with the site, there are a plethora of help documents to solve any challenge you may have.

Likes Least

What I don't like is the fact that there isn't an actual 'training module.' Granted, it is quite simple to put together a quick how-to by using the support documents, and every training is different because each business will have different needs. However, seeing as how Booker is largely used in the salon industry, I think that would be a great tool for a manager to have.

Recommendations

Be open-minded. I was born and raised on millennium software, and I still miss it from time to time. However, it's apples to oranges really, and Booker support is most likely the BEST support team I have ever worked with..for any company..ever. That alone makes my transition from millennium to Booker that much more enjoyable.

 
 

from Axis LLC
Specialty: Health & personal care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Axis Salon

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Likes Best

This software is simple to use. The generated reports are a useful tool to our company.

Likes Least

Even with our high-speed Internet service, sometimes but not consestantly, the software freezes.

Recommendations

I would recommend and have recommended this software to colleagues in my field.

 
 
 
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