Booker Software


 

The Booker cloud-based platform was designed for service and class-based businesses who want to continue the lines of engagement with clients. It manages the processes for finding new clients, booking appointments, selling services, managing inventory and client retention.

Point of sale (POS) and e-commerce are integrated within Booker. Aside from credit and debit, it also processes mobile payments, so customers can pay for service anywhere. Booker also tracks vendor and product inventory, providing insights about what products staff is using and customers are buying. Automated scheduling and payroll management sync directly with the appointment book.

The Booker marketing network partners with popular websites and consumer apps, offering a way for customers to automatically book appointments. The Booker customer app is completely customizable. It sends reminders about upcoming appointments, has map integration and promotes engagement through Facebook, Twitter and other social media sites.

 

Booker - Memberships
 
  • Booker - Memberships
    Memberships
  • Booker - Calendar
    Calendar
  • Booker - Calendar with POS
    Calendar with POS
  • Booker - Customer record
    Customer record
  • Booker - Online booking example
    Online booking example
  • Booker - Products
    Products
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

502 Reviews of Booker

 

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Software Advice Reviews (32)
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Showing 1-20 of 32

Cynthia from Old Village Medispa
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Your support, your response to request for modification or refundS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This has been going on for over a year and they're only responses why didn't you call back sooner. As an owner of a busy practice it is not my responsibility to keep up with their failure to communicate, To operate ethically and to address problems. Companies excuse for not repairing the situation is that it was our problem. Worst their promote product is geared to make them look highly successful at the expense of the practice. In addition their conversion of our products and services from our previous vendor was poor at best. Offer a little flexibility in terms of quantifying units sold or in reporting.

Cons

Support is poor. I receive multiple promises to review our problems with their "promote product "with no return call no return email and no results. It's been going on for over a year and they're only responses why didn't you call back sooner. As an owner of a busy practice it is not my responsibility to keep up with their failure to communicate.

 
 

Jordan from Urban Zen
Specialty: Medical
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Expensive monthly fee for frequent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Super expensive, simple software so I dont know what you are paying for each month. Ive swapped to a less expensive company and they have almost identical booking settings for calendar view at a lot better price along with many, many, many video tutorials if you ever get stuck setting something up or need any help they are there !

Pros

It is somewhat user friendly.. very typical booking software, fill in square etc.Nice gift certificate design option.

Cons

more price per month for SMALL business vs. the same software with another company lesser price a month
System down, at least 4 times each month the system has a glitch and is unusable for the whole day ... that means no logging in, no scheduling, no taking payments. The system for booking settings will over book the same time slot.

 
 

Olivia from Adventures in Massage Therapy
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Customer service via chat, or email is worthless unless you have a week to wait.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be a great product if the customer support were there.

Pros

The automatic client reminders, the layout and integration of all aspects of business including marketing. It has the potential to be a one stop shop. I also received a free clover, which helped ease the sting of the terribly slow customer service during the first month.

Cons

I have had about 5 questions in two months that NOT having the answers to has very much negatively affected my business. I'm so ready to switch.

 
 

Samatha from REFINE Medical Spa
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Support Exceeds My Expectations Every Time!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support representatives are always so helpful and amazing! Thank you Booker for providing top notch service!!! Your staff all deserve a raise!!!!

Pros

Love the ease of the booking software. Thank you Booker support for always providing top notch service!!! You all must have some great management there!!

Cons

Please allow custom gift certificate templates on B2. This is a very important feature for our business

 
 

Allison from Blink27 Salon & Spa
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

WISH I COULD GIVE 0 STARS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had Booker since May, 2015. At first, minor glitches were sparse. An interruption in our day, but we were able to keep going. Recently, the interruptions have been more of an occurrence and lasting longer. I run a company and this is absolutely absurd. I can not do business if my main computer booking program is down. We constantly have pop ups on "We are working on it", "We are currently seeing slowness". On two separate occasions, their entire website was DOWN. Like, they forgot to pay and it was taken down. Ummmm... that is your business. How can that happen? And being a faithful client for two years, you think that you would give us a heads up if you are taking it down DURING PEEK HOURS. Today, on a Saturday of all days (Saturdays are BUSY for salons) we have the good ol' standby of "An Internal Server Error Has Occurred". This has lasted about two hours now. So, I can not ring people out, I can't check them in, I can't see our schedules.... I CAN'T RUN MY BUSINESS. Anytime you call customer service, it'll ring twice and go to a busy tone, OR they prompt you to leave a message after one minute for NO ONE to call you back. THEY ARE NEVER AVAILABLE. Customer service???? Give me a BREAK! They have the worst customer service ever. Oh, and my sales rep, the nicest guy ever. Who told me I could call him anytime... well.... he won't return my calls, or my emails. OR ANYTHING. I'll get a generic email from The CEO of the company that all of their clients have been BCC'd on about their recent issues and what they are doing to fix it. Meanwhile putting the blame on anyone or anything else other than themselves. I'm so beyond frustrated with this company, their lack of accountability, their "customer service", their whole being. They have lost me SO MUCH MONEY. The great customer service I am able to give my clients, leaves me looking stupid when I don't know they have an appointment, or when I'm struggling to ring them out on a 1980s credit card machine. We look pathetic. People don't want to come back to us and also, I'm left giving free services or discounts for the inconvenience to try and keep my clients happy. I will be taking my business elsewhere. As far as I'm concerned, Booker owes me $ for the past 5 months of terrible service (we will give them a break on the other 19 months). They also owe me probably $ in LOST WAGES.

Pros

Right now, nothing. I'm so beyond frustrated. NOBODY IS N EVER AVAILABLE FOR CUSTOMER SERVICE!!

Cons

IT NEVER WORKS AT ALL!!! CUSTOMER SERVICE IS NEVER THERE TO HELP! DO NOT USE!!

  Response: Kirsten, Booker Software

Date: May 2017

May 2017

 

Dear Allison,
The downtime issues in April '17 were upsetting for all of us. We know that Booker is the backbone of your business and we take this very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements.

Sorry to hear you've had a difficult experience. We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback.

Thank you,
The Booker Team

 
 

Desiree from Shay Pure Aloha
Specialty: Contractors
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Talk to Technicians, not just salesmen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, interacting with several people there were only two I had significant issues with. Their customer service is helpful if only slightly fragmented. My companies stake holders were not impressed by the service and went elsewhere. However, I still would recommend at least investigating their services to assist your company.

Pros

Salesmen are very attentive, attempt to find questions to any answers and are quick to return calls. Software is very clean and easy to use as long as you stay within their realm of "basics".

Cons

Unfortunately, if you have any type of development background this software will not allow you to utilize it unless you upgrade to the API. Prior to purchase we were told we would have Full Access to all features and everything was 100% customize-able. However, there are areas of customization you still need to have a "Super User" (call in to tech support + talk to a manager) to change. Example: Accepting cash in office.

The second issue I had is their merchant processing. They don't have syncing with Amazon Pay (primary issue we were told could be done with this software), PayPal or Square. You are charged additionally to use their merchant processing (and with companies my accounting had never heard of/didn't want to use). Again, while promised we would be able to find a work around, eventually it was found even with upgrading to a higher tier with API access, there was an extremely slim chance that different integration methods was possible.

Third: The price. Please understand if you desire to let one company manage everything then this software is helpful. However, if you don't then per month charge is rather high when other simple services are free or offer nearly every feature Booker does for 1/5th the price. So, do your research and speak with both Sales force and Tech support before making a decision.

  Response: Kirsten, Booker Software

Date: May 2017

May 2017

 

Dear Desiree,
Thank you for your feedback and thoughts. Booker partners with a number of the largest payment vendors to offer our customers a variety of highly secure options. We're sorry to hear that there wasn't an option that you felt worked for your business.

We'd love to discuss your feedback on the API access and other specifics if you have time. Thank you for using Booker and for your feedback.

Best,
The Booker Team

 
 

Anna from Renu Day Spa
Specialty: Health & personal care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Booker? ARE YOU KIDDING?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company is a joke. They may have tried to put together a Salon software, which has some good qualities and bad, but, the company has ruined their name and a host of other businesses because of their lack of understanding how their software has a direct effect and how they manage their software on a day to day basis. They are completely horrific! We continually try to deal with the issues, (Booker being slow, or totally down on a regular basis), and we have heard every unimaginable excuse, but the only people that are having a very costly, negative impact, are the businesses that purchased this worthless product. We came to Booker primarily through the recommendation of Spa Magazine. They touted Booker as being the Best Software Company in the market and they still continue to do so. We took their recommendation strongly and pursued Booker. We were courted with full Attention and Promises when we first met. We were promised complete support and excellent service, which was also written by American Spa. We signed on with Booker and slowly problems continued to arise. We worked through them but as time progressed, it became a regular ongoing occurrence. We were told that Booker was growing too fast and that the problems would be resolved; this couldn't be further from the truth. Things progressively got worse! We have issues getting through to Booker and the slowness and down times are becoming commonplace. Our business has suffered and lost customer satisfaction and comfort in quick appointments. Our good will has been damaged and through all of this, we have tried to be tolerant and understanding. Last week the experience in our company, using Booker software, became intolerable. The software was barely running or slow, and on our busiest day, it completely shut down. We were so dependent on Booker that we had to turn away our business. We cannot continue to do business this way! We would love to know if other companies are dealing with this issue and what they are doing to keep their business from this harm. While we wait on hold and continue trying to get through to the owner of Booker, we are searching for a software that can service our needs with minimal issues. Please let us know

  Response: Kirsten, Booker Software

Date: May 2017

May 2017

 

Dear Anna,

We take our role in your business very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements.

We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback.

Thank you,
The Booker Team

 
 

Tyler from Visalia Cryo
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Helpful with all questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far so good. It took me a while to figure out the system but the team was patient with me and helpful with any questions i had or any help that i needed.

 
 

Rebecca from The Hair Parlour
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Waste of my time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before signing contract we were promised formulas would convert over, notes would convert, and most off a clover integration 4 weeks out. Once we wasted hours converting files, and phone calls learning system we were told the sales man was misinformed. What a joke!!! Our time is so precious, don't waste yours with this company!

Cons

liars

 
 

Tawnya from Wantedwink llc
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Product not what I was told it would be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a tedious software for input of products.
It doesn't work the way it was sold to us three months ago.
We have been told of fixes to the software so it will be what we need -said a week. A week has come and went with no response.

Pros

Social media

Cons

It doesn't work as promised.

Advice to Others

Shop around

  Response: Aly, Booker Software

Date: November 2016

November 2016

 

Hi Tawnya,

Thank you for your review. Please know our team appreciates your feedback. We are always working to improve the software to make our users lives easier. We certainly want to turn this around for you, I am happy to have a customer experience rep reach out to speak with you.

Thank you,
Aly

 
 

Gina from Hello Body Serene Spa
Specialty: Health & personal care

August 2016

August 2016

The worst Spa Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This is not a good product and we are once again down. Booker does not realize the impact on a business when there product is always down. They charge monthly when we are down 20% of the time.

Likes Least

Booker is down again today this is a weekly occurrence. I have 52 employees and can not book appointments, check anyone out and the bookkeeper can't do her work. This software company hangs up on people when the software is down and does not have 24/7 support.
We are in the process of moving to MindBody.

Buyer beware. You can not operate a business without POS software.

Recommendations

This product is never operating correctly and the customer support is terrible.

 
 

Brad from Restoration Counseling Service
Specialty: Health & personal care

May 2016

May 2016

Disappointed and getting worse

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Full featured product that integrates with payments.

Likes Least

Nothing ever improves. Software bugs are described as "features." Outages are becoming more frequent. Customer service is non-responsive.

Recommendations

I have used about 6 different online scheduling packages. They are all quirky.

 
 

Christine from Glitter nail bar
Specialty: Health & personal care

May 2016

May 2016

Absolutely terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nothing about this program works. It constantly crashes, and it loses credit card information. The company offers no help.

Likes Least

Constant crashes and outages during peak business hours. Credit card information has been lost on 3 separate occasions with no resolution.

Recommendations

Anything is better than this. Look into something better and save yourself the heartache.

 
 

Deanna from Wildflower
Specialty: Health & personal care

November 2015

November 2015

TERRIBLE. Would not recommend this to anyone.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked this software in theory, until it came down to the basic functions I needed and then it wasn't adequate for what I was paying. Free software would have been more sufficient.

Likes Least

I joined Booker and was pleasantly surprised to receive prompt phone calls and emails, while I was spending money. When the software was not adequate for what I needed to do and I asked for a refund, I was met with being ignored and was never issued a refund for something I wasn't even able to use. My salesman called me when I cancelled, and then ignored three of my calls as well as an email.

As a business owner and service provider myself, it saddened me that customer satisfaction and treatment was clearly not a priority for Booker Software.

Recommendations

Don't use. Ever. Terrible customer service, ignored phone calls. Only prompt when you are spending money.

 
 

Liz from Spectrum Med Spa
Specialty: Health & personal care

October 2015

October 2015

The most awful application I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is very little good I can say about Booker. It has given me far too many headaches to offer a single good thing to say.

Likes Least

There have been multiple occasions now where booker says that it can't process a customer transaction multiple times in a row, only to cause an angry phone call the following day from a customer who says that their account has been charged 4 times.

Booker's support line is absolutely NO help, every time I call I get someone who just kind of hums and looks through the system pointing out the same reports and orders that I have already investigated on my end. The customer service has very little knowledge of their own product.

Recommendations

The system is very confusing and detailed in a way that is useless and NOT USER FRIENDLY. The way packages and service series are set up is nonsensical, there are a thousand options for superfluous reports, and takes a million years to navigate or check out customers half the time. It is stubborn when trying to adjust sales in the checkout screen, and instead of simply going to checkout for a customer who has a series balance, it makes you "accept payment" and create an order every single time. I'm a computer whiz who understands how to use everything in the system, but the lack of ease when using this software is EXTREMELY frustrating.

 
 

Nikki from Salon Elite
Specialty: Health & personal care

September 2015

September 2015

My experience with booker was terrible. I do not recommend for a salon

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The only thing I liked is that booker is web based.

Likes Least

Not user friendly. Customer service was no help and lacked knowledge of the software and what is was capable of doing. Way too many report options. Too many clicks to do simple tasks, especially in a fast paced salon. Reports weren't printer friendly or user friendly with way too many useless columns that you can't remove. Way to broad of a program for a salon.

Recommendations

Be aware that it can be very complicated at times. I am an quick learner and 6 weeks in I still have to use the "help" option to get what I need...and then sometimes it isn't even in the "help" area. Took extra long to ring out a client...too many steps!!

 
 

Limor from LG Waxing
Specialty: Other specialty retailer

July 2015

July 2015

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the fact that if I have a problem they help me resolve it right away, my customers loves the online booking.

Likes Least

I would hope the price will be a little lower honestly, and it debt have the ability to do mass emails with my promotions.

Recommendations

Booking online, check promotions, emails, dashboard.

 
 

Holley from Body Mending Wellness
Specialty: Health & personal care

July 2015

July 2015

Booker Scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy and convenient. It keeps up with everything you do.

Likes Least

NOTHING! This is the best software I can find for the price.

Recommendations

You get what you pay for. It pays to spend a little more and get a good product.

 
 

Rodney from Best Escape Massage
Specialty: Health & personal care

July 2015

July 2015

Exceptional Results

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Booker software has made my life so much easier with my clients having access to on-line booking and gift certificate sales.

Likes Least

I have been with Booker for 2 1/2 years and have not had a bad experience to share.

Recommendations

It comes down to ease of use for my evaluation of similar software.

 
 

Julia from Imagine Wholeness
Specialty: Health & personal care

July 2015

July 2015

Booker doesn't work like it is supposed to- and I can't get help

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The website help page is more knowledgeable than the customer service, if you can find relevant articles. The Support team doesn't apparently know it is there though, as on issues I have called in about they have given totally wrong information- only for me to find an article later giving the correct and opposite answer as the support tech.

Likes Least

The point of sale is terrible- equipment fails regularly and the app crashes all the time.

Recommendations

RUN!!! There are plenty of software options and they have to be better than this. After investing hundreds of hours in setting this disastrous thing up and trying time and time again to get it functional I am now facing the possibility that I am going to have to start all over again on a new system. It is very disheartening.

 
 
 
Showing 1-20 of 470

Nawaal from Envogue Salon
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Love this booking software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease and efficiency. Accurate booking.

Pros

Easy and efficient, Booker helps us keep connected with our clients in various ways, including text/e-mail/etc. It's been very helpful with clients that can confirm via e-mail and have something to refer to, besides a phone call. The ease of learning the software has been awesome and the customer service is top notch!

Cons

Sometimes (rarely), Booker operates in slow speeds. People cannot click to confirm via text message, and it would help if they could. There have been a couple of times where Booker has been down during business hours and it became really hectic trying to get things sorted during that time, but other than that, we appreciate the apologies about that and the constant communication about issues.

Source: Capterra
 

Kai from Gymboree
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Booker is very easy to navigate. It allowed me to efficiently keep track of guest information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This programs saves so much time and money on software. I would easily recommend this software to other businesses.

Pros

It's a one stop shop for all guest information. I can easily find birthday, primary contact, sign-up date, and all other important information.

Cons

There is nothing I do not like about the program. It wasn't hard for me to pick up, and I had not troubles navigating it.

Source: Capterra
 

Shay from StyleAndBeauty

June 2017

June 2017

Best Way To control business aspects without the stress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was manually tracking all of my clientele before using Booker. This has been a lifesaver, I can just look up information without suffling through paperwork.

Cons

My only con is Sometime it is hard to get a hold of someone if you are having a hard time with the software.

Source: Capterra
 

Lana from Spa at the Essex

June 2017

June 2017

I would like to have more options to customize several things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Online and able to access from phone is a nice touch. It gives my providers a chance to look ahead and see their schedule.

Cons

There is no guest type.
Only able to redeem 1 series at a time
Group booking is clunky. Should not have to remove guest from group to pay

Source: Capterra
 

Paige from Balance Spa

May 2017

May 2017

Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's in depth and helps me to organize in every aspect. I like that it keeps my stats regarding my returned clients etc which helps me to improve my personal and career goals

Cons

It is constantly glitching and updating. Sometimes it is very slow to load making my clients to have to wait a long time when checking out.

Source: Capterra
 

anthony from The Colour Lounge Salon & spa
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Moderate funcation try

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to navigate, for all levels from intermediate to advanced. From a management stand point the reports are key

Cons

The app is very glitchy and many errors occure with the booking process. Appointments often dissapear or never show up

Source: Capterra
 

Kelly from Rainwellnessspa
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Fair

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to check schedule before leaving the house.

Pros

Can check schedule online before leaving the house don't have anything else to say.

Source: Capterra
 

Sean from The Five Points Theatre Club

May 2017

May 2017

Great on boarding and training experience. Happy to continue being a part of the Booker community.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great training materials and access to software information. Also happy with automated e-mail scheduling and communication. We have yet to even be able to fully utilize the customer reward programs that Booker offers to us.

Cons

Not quite fully optimized to offer classes in school format as opposed to spa format. This would be a great area to focus on for Booker to compete with the online scheduling community.

Source: Capterra
 

Mary from Bodyworks Massage Center Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Busy massage center / User since 2011 / 12 therapist columns using 5 rooms = giant jig-saw puzzle!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased productivity and sales!

Pros

Ease of booking appointments in-house and on-line / Ability to customize emails / POS integration / History

Cons

(1) Elimination of the "we want you back" email that went out to those who haven't been in (Frederick is way to expensive for us!); and, (2) Elimination of the quick log-in codes, we are busy with multiple users and now there's no way to be sure who actually completed a transaction. **These were some of our most favorite features that we no longer have. We are very disappointed.** ALSO, it would be nice to have a dedicated support rep to work with, who knows how we use Booker, helps us to optimize, etc.

Source: Capterra
 

Myra from Sospamacau
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Booker is very helpful in.our daily operation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me.yo check the booking anytime anywhere

Pros

It is very accessible, our therapist can check their bookings even at home. Booker is also easy to use, our new staff can easily learn the basic things such as how to make an appointment and how to take payments

Cons

What makes me disappointed to the software is when the process sometimes is slow and hanging especially during there are so many guests paying and making appointment. I find the system a bit slow that we sometimes need to ask the guests to wait for a while because we need to update the bill, and print it out.

Source: Capterra
 

Audrey from L.Evate Hair Design Studio
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

fairly easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

i love being able to print out peoples appointment for the day with their formulas included. i also love the clover software that it integrates with.

Cons

i wish i could email people their future appointments. i also hope that a rewards system becomes available to help keep track of customers retail to help improve retail sales. I also wish when trying to prebook appointments, that there was an easier (+6) or (+8) button next to the calender to be able to jump ahead a certain amount of weeks, instead of having to count out the weeks.

Source: Capterra
 

Marisol from MariMazingNails
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Very easy to use and convenient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access, direct deposit

Pros

booker has been a very useful tool where I can track all my appointments, see my daily transactions and it's accessible on any device at any time.

Source: Capterra
 

Steven from Bella Salon and Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

It's a lot easier to use than I thought it would be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, I love that I have an app for my phone and tablet makes it super accessible. I can use it 24hrs a day 7 days a week

Cons

Sometimes the appointments aren't always on the phone app so I always have to double check on the tablet... It can be a little frustrating...

Source: Capterra
 

Karen from The Saguaro Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

For what I used it for it works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

being able to make appointments and keep track. Cashing out, checking in and out of the spa daily, filing reports and keeping track of daily weekly and monthly flow.

Pros

Pretty simple to make appointments and do reports. Customer support is always good. Overall quality is good.

Cons

It does breakdown sometimes but they do fix it as soon as they can. I can't judge on features because I really don't use them. I just use the basics.

Source: Capterra
 

Erica from Synergy Day Spa

May 2017

May 2017

I use it at work to check my schedule. It works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization, feel better using a good program, easy booking, onlibe access so it's nice to know my schedule ahead of time.

Pros

Easy to read, easy to use. Not too many glitches. Color coding to organize my clients. Lots of options in settings.

Cons

Not being able to do notes in app vs on computer. Some cell phones do not work properly with the app.

Source: Capterra
 

tracy from Posh22 Salon and Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Booker was a great choice for us to implement into your salon and spa. We absolutely love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of booking appointments for our salon and spa.

Pros

I love the fact that it is so easy to use. Our staff loves the option to download the app on their phones and look at their schedules while on the go!

Cons

There are times that the system goes down and that problem seems to happen a bit more often than i would have expected.

Source: Capterra
 

Leslie from Body, Health and Mind Center
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Common sense used in working it-love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is my first employment using this software and I find it easy to use. I'm able to function at a high level to allow the quickest and most efficient approach to customer service.

Pros

A realistic approach to the functions most needed to operate efficiently. I like being able to customize the calendar as needed.

Cons

Unable to move the pop-up box when booking a client can't see what's behind it if needed. Also, I would like to be able to edit more than one thing without the need to update the appointment between each edit.

Source: Capterra
 

Sarah from Massage Therapeutic Arts
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Use it everyday

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Versatile, quite a few applications to use on it and it is extremely easy to learn and use. Usually takes about a day to learn

Cons

has a tendency to run slow and often glitch... Will go down for hours and you are left with no idea when it will be back up and running

Source: Capterra
 

Lyndsey from Affinity Med Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

We love Booker! One of the best software systems I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I LOVE that it is web-based. I can access my account from anywhere, so it's easy for me as a manager to check the schedule, book appointments, or make real-time changes on-the-go.

Cons

Some features aren't 100% thought out. There should be a little more customization available for the online booking and membership plans.

Source: Capterra
 

Rambod from The Healing Joint
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

It has been good overall easy to use for the most part some features are hard to figure out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and many ways to do the same thing, online and app work great together. Booking and moving appts are quick to do.

Cons

Changing the membership plans are hard to figure out. Way too many crashes and slow downs . Take deposit button to take payment button are not intuitive as they could be. The feature that books appt into a room sometimes gets stuck especially when trying to move a patient appt that has already been booked.

Source: Capterra