ChannelAdvisor is a Web-based e-commerce platform that allows retailers to share product feeds, manage and optimize merchandise sales with numerous marketplaces, such as eBay and Amazon, along with digital marketing platforms such as Bing, Google and social media sites.
ChannelAdvisor’s Marketplaces platform enables retail organizations to register, administer and organize product listings on over 40 e-commerce websites and synchronize inventory levels with product demand.
ChannelAdvisor enables decision-making by providing insights with the help of 360 dashboards, a cross-channel dashboard and an inventory velocity report. The system's “Pricewatch” feature tracks price changes by competitors and sends real-time alerts. Moreover, it adjusts the prices of the products on the basis of user-defined rules.
ChannelAdvisor’s Social Commerce feature allows users to create social campaigns on social networks such as Facebook, Pinterest, Houzz and Polyvore to share and promote products with a single feed.
Troy from Outdoor Photo Gear
Employees number: 2-10 employees
Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.
The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.
It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.
Brayden from GotYourGear
We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.
We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.
Jacob from Got Your Gear
Employees number: 2-10 employees
ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer.
Ease of getting products listed
Customer service is lacking but improving
Shopify connection isn't very good
Inventory management is poor for using warehouse locations
When you use ChannelAdvisor to get your products listed you will have to find other softwares to manage inventory, fulfill product, and manage customer service. The combination of all of these softwares can make things complex.
Morris from morris
As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company.
We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us setup the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer.
We very much wanted to grow with ChannelAdvisor on all platforms however their behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor.
Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!!