ChannelAdvisor Software


 

ChannelAdvisor is a Web-based e-commerce platform that allows retailers to share product feeds, manage and optimize merchandise sales with numerous marketplaces, such as eBay and Amazon, along with digital marketing platforms such as Bing, Google and social media sites.

ChannelAdvisor’s Marketplaces platform enables retail organizations to register, administer and organize product listings on over 40 e-commerce websites and synchronize inventory levels with product demand.

ChannelAdvisor enables decision-making by providing insights with the help of 360 dashboards, a cross-channel dashboard and an inventory velocity report. The system's “Pricewatch” feature tracks price changes by competitors and sends real-time alerts. Moreover, it adjusts the prices of the products on the basis of user-defined rules.

ChannelAdvisor’s Social Commerce feature allows users to create social campaigns on social networks such as Facebook, Pinterest, Houzz and Polyvore to share and promote products with a single feed.

 

ChannelAdvisor - Product mapping
 
  • ChannelAdvisor - Product mapping
    Product mapping
  • ChannelAdvisor - Reports
    Reports
  • ChannelAdvisor - Inventory integration
    Inventory integration
  • ChannelAdvisor - Order management
    Order management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3 Reviews of ChannelAdvisor

 

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Chris from Mixed Bag Products Ltd
Specialty: e-Commerce
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

LEARN FROM MY (BAD) EXPERIENCE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are thinking of signing/using Channel Advisor I urge you to reconsider and read on......

I signed with them in December 2015 and while the first initial 3- months were positive and it seemed that all promises were being meant, albeit with a few manageable delays...more and more delays occurred and more and more issues occurred.

To give you an idea, we had discussed, in detail, with the sales team the inventory files/feeds we wanted to implement and they even conducted an audit on those files to confirm they could do what we wanted. All was good....so far.

We had an eta to implement all the inventory files into Channel Advisor of 3 months and launch completely on Amazon and then a further 1 month to launch on eBay.....an eta to fully complete their launch process of April 2016......this did not happen...no where close!

In August/September 2016, they were still trying to establish how to implement and create certain 'business rules' to be applied to our inventory files....files and rules which had been audited and discussed numerous times before signing with them.

While some of the issues were resolved, some were and still have not been resolved, nor the full inventory files completed as I write this review in February 2017...almost 15 months after signing with them.

We started with the intention of launching a product count of approx 40,000....we currently have 14,500 products live.....and with continuing issues with their system that, despite opening their "Support Cases" to try and resolve, some of these issues (most of which are critical) have still not been resolved for months. Mainly, repricing of products (or not as the case is) and the timing of when they reprice products on Amazon.

We have current and ongoing problems consisting of:

1. Not being able to list products due to errors they do not know how to resolve

2. Repricing of products....more accurately NOT repricing.

3. The timing to send new prices from their repricer (they quote within "30 minutes")....our experience is it can take upto an hour.

4. Settings either being changed or being incorrectly advised on how to use their settings...resulting in out of stock products being listed

....these are to name just a few!

The ONLY thing that is reliable of Channel Advisor is there invoice 'reminders' and there threats to disable access to their system if you do not pay...despite the reasonable action of withholding payment until the issues are resolved.....they DO NOT want to know!! My impression and experience, is they want their money regardless of their actions losing money for other people's businesses in my opinion.

Unless you have a dedicated tech team and/or have money to burn...I would not bother with them.

Pros

none

Cons

TOO MANY TO LIST

Advice to Others

DO NOT WASTE YOUR MONEY OR RISK YOUR BUSINESS

 
 
 
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