ChannelAdvisor is a Web-based e-commerce platform that allows retailers to share product feeds, manage and optimize merchandise sales with numerous marketplaces, such as eBay and Amazon, along with digital marketing platforms such as Bing, Google and social media sites.
ChannelAdvisor’s Marketplaces platform enables retail organizations to register, administer and organize product listings on over 40 e-commerce websites and synchronize inventory levels with product demand.
ChannelAdvisor enables decision-making by providing insights with the help of 360 dashboards, a cross-channel dashboard and an inventory velocity report. The system's “Pricewatch” feature tracks price changes by competitors and sends real-time alerts. Moreover, it adjusts the prices of the products on the basis of user-defined rules.
ChannelAdvisor’s Social Commerce feature allows users to create social campaigns on social networks such as Facebook, Pinterest, Houzz and Polyvore to share and promote products with a single feed.
Chris from Mixed Bag Products Ltd
Employees number: 1 employee
If you are thinking of signing/using Channel Advisor I urge you to reconsider and read on......
I signed with them in December 2015 and while the first initial 3- months were positive and it seemed that all promises were being meant, albeit with a few manageable delays...more and more delays occurred and more and more issues occurred.
To give you an idea, we had discussed, in detail, with the sales team the inventory files/feeds we wanted to implement and they even conducted an audit on those files to confirm they could do what we wanted. All was good....so far.
We had an eta to implement all the inventory files into Channel Advisor of 3 months and launch completely on Amazon and then a further 1 month to launch on eBay.....an eta to fully complete their launch process of April 2016......this did not happen...no where close!
In August/September 2016, they were still trying to establish how to implement and create certain 'business rules' to be applied to our inventory files....files and rules which had been audited and discussed numerous times before signing with them.
While some of the issues were resolved, some were and still have not been resolved, nor the full inventory files completed as I write this review in February 2017...almost 15 months after signing with them.
We started with the intention of launching a product count of approx 40,000....we currently have 14,500 products live.....and with continuing issues with their system that, despite opening their "Support Cases" to try and resolve, some of these issues (most of which are critical) have still not been resolved for months. Mainly, repricing of products (or not as the case is) and the timing of when they reprice products on Amazon.
We have current and ongoing problems consisting of:
1. Not being able to list products due to errors they do not know how to resolve
2. Repricing of products....more accurately NOT repricing.
3. The timing to send new prices from their repricer (they quote within "30 minutes")....our experience is it can take upto an hour.
4. Settings either being changed or being incorrectly advised on how to use their settings...resulting in out of stock products being listed
....these are to name just a few!
The ONLY thing that is reliable of Channel Advisor is there invoice 'reminders' and there threats to disable access to their system if you do not pay...despite the reasonable action of withholding payment until the issues are resolved.....they DO NOT want to know!! My impression and experience, is they want their money regardless of their actions losing money for other people's businesses in my opinion.
Unless you have a dedicated tech team and/or have money to burn...I would not bother with them.
TOO MANY TO LIST
DO NOT WASTE YOUR MONEY OR RISK YOUR BUSINESS
Brayden from GotYourGear
We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.
We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.
Jacob from Got Your Gear
Employees number: 2-10 employees
ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer.
Ease of getting products listed
Customer service is lacking but improving
Shopify connection isn't very good
Inventory management is poor for using warehouse locations
When you use ChannelAdvisor to get your products listed you will have to find other softwares to manage inventory, fulfill product, and manage customer service. The combination of all of these softwares can make things complex.
Morris from morris
As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company.
We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us setup the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer.
We very much wanted to grow with ChannelAdvisor on all platforms however their behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor.
Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!!