ConsignPro

RATING:

4.6

(434)

About ConsignPro

For resale and consignment shop owners looking for a comprehensive, feature-rich retail management solution, ConsignPro provides reliable, time-tested software that is industry-specific and simple to learn. ConsignPro handles retail point of sale, inventory and customer management, e-commerce and robust retail accounting for a variety of consignment segments, including antiques, apparel, books and furniture. ConsignPro's innovative "main menu" ensures that the system is both intuitive and comprehensive, allowing users to see every aspect of their retail operation at a glance. It automates a variety of routine retail functions related to maintaining merchandise, customer or sales transactions, reducing store headcount and associated costs. All of this data is stored...

ConsignPro Pricing

Lease pricing starting at $129/month or purchase for $995 (free financing)

Starting price: 

$129.00 

Free trial: 

Available

Free version: 

Not Available

ConsignPro Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ConsignPro

1 - 5 of 434 Reviews

Liam

Verified reviewer

Apparel & Fashion, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

It does the job very well when you have the hang of it.

Takes a few months to get used to but when you are used to it its great.

PROS

Very rich in book keeping features, when you get the hang of it it's really a fantastic piece of software. Allows me to track everything and leave notes and comments etc. It really has every feature I need.

CONS

It takes a little while to underdtand the software as it isn't very intuitive. We are a small family business and we don't see many new employees so this hasn't caused much of an issue other than the initial implementation.

renee

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Very Satisfied Lake Geneva Business :)

PROS

Ease of use and EXCELLENT customer service.

CONS

A really great add on would be a time clock.

Reason for choosing ConsignPro

Research and referrals from other consign pro users

Rick

Retail, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2020

Adequate at best but gets the job done.

Using consignor pro personally for 2 years i found it to be just adequate for a small store like what we have. if all you need is one computer to make sales and do inventory it is pretty good. If you are like me and enjoy smart integration this is the furthest thing from it. They charge money per computer then again if you want those computers to talk to each other per computer. Something that is very easy to do with a little networking knowledge. Customer support is irritated and condescending from the start. they clearly don't want to help. It has a lot of technically problems and quirks. I have fixed/ worked around most of them. At least once a week i have to fix something stupid for my employees. Most the times they cause it but what they did shouldn't have caused a problem to begin with. The tag printer especially has so many problems. Anything you can think of it has done it at random. Print two of the same tag. not print, only print the bottom half of the tag, Spit out a tag with nothing on it instead of print it, only print when facing downward. And then it will work fine right after any of those. I have cleaned it. it changed nothing. I only add this part because it came from them in the bundle we got and i'm not enter sure the problem is from the printer its self. i could go on forever about all the problems that consignor pro has but i put in the biggest ones i can think of quickly for the cons section. I also reached the limit of words in the cons section.

PROS

As much as i complain about this software its not all bad. It does get the job done and not that badly. When i run into a problem or setting that needs to be changed it often has at least one setting that helps. more then i often expect it too. it has enough ways to check on your employees and see whats happened that day assuming they don't know the security exploit i talked about. -If you are planning on being the only worker in your store and don't like a lot of overwhelming features or mouthy charges this is pretty great option. Its self explanatory and easy to use once you figure out how to get around all the bugs. If not for all the bugs i would say it is would be good for those who are bad with tech but you'll spend more time fixing it then using it when you first get it and tech support is a mouthy subscription don't want to help. They do pick up fast though.

CONS

-You can view admin restricted information in its program files. Such as find and edit account log in/out and deletion logs. they are stored in plane text files. This would make it very easy to lie and steal as an employee. Such as: log in 10 minutes late but edit it to say you were on time or add money to an account; cash it out when delete the logs of both happening. This would keep the till accurate at the end of the day while also leaving no log of who did it or that it happened. I had an employee doing this and only found out do to our camera system. -The software feels and looks like its from the 2000s. Its also inconstant making teaching new employees harder. Such as: when ringing up an item to sale. -Putting in 1 it would price it at 1$. Makes sense, but when you are adding new items into inventory putting in 1 prices it at .01$ but finishing the item without leaving the pricing box would make it a 1$ So to make it 1$ you have to type in 100. leave the pricing box by pressing tab then finish the item. This makes it easy to accidentally price an item at 100$ that supposed to be 1$ If you leave the pricing box blank and trying to do anything else it pops up saying you have to enter a number first. Slowing you down. if you put in 1.99 it freaks out and puts something like .03 in instead. Don't know why. O and if you enter anything that is not a number the software just crashes and doesn't enter the item. it completely closes and saves nothing that was changed.

Vendor Response

There are many security features built-into ConsignPro including employee permissions, an owners "suspicion" log file, and employee logging - all tools that only the owner has access to. We've recently moved all log files into the database file itself making them less susceptible to exploit by dishonest employees. While no program is impervious to dishonest employees, ConsignPro is as close as it gets.

Replied June 2020

Cees

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Overall very very satisfied

When we purchased this store in 2017 it came with CosignPro as well. We ran into several user issues that are described in other reviews. I have looked for other, maybe better, software and failed. With that in mind I allowed myself the time to learn to know the software from a user's perspective. In other words: Give yourself time and try out before buying :) I am quite computer literate and have operated a repair service for several years. Some of the complaints I read from other users, like failing printer, frozen screens, etc. we have related to power surges, older computer equipment and sometimes a bit of a bite that needs a reset. Since we brought in battery back-ups, surge related issues are a thing of the past. Sometimes a printer refuses to work (about every 2-3 months). To safe ourselves frustration, we just do a hard reset (on/off button) to arrange all the bits and the bites and things run smoothly. This is NOT a software issue, but just computer reality. We are now considering to upgrade our i3 systems to something newer. No, I am not in any way related to ConsignPro staff. I am simply a store owner in Canada who is very very happy with the product and the service.

PROS

User Interface: Though several reviews seem to desire a more "App-like" or modern look, we are happy with the "simple" look we have. Easy to understand, quite fool proof and easy to train staff. Reports: Where others seem to have issues with the reporting options, we have no trouble at all. Our needs are very well taken care of. Support: During the past weeks we have made several changes to our store, including the addition of a web store. The staff was incredibly responsive, including on Saturdays. I mostly worked with [SENSITIVE CONTENT HIDDEN] and I can't praise them enough. Not cloud based: Though I understand the reasons for cloud based software, I am happy our version is not. One purchase price, instead of monthly subscription. Can continue to operate the store when internet fails, which came in handy several times.

CONS

I just discussed this with my wife and she honestly can't come up with something. Keep in mind that we might miss something, but then we are happily ignorant.

HeidiJo

Furniture, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Small Town Business with BIG Business Program & Support

As a first time owner of a business and my first retail store to open, I would recommend ConsignPro as the program to use. I shopped consignment for years. As I went in and out of places, I would ask about the program they used. ConsignPro was mentioned over and over again. After much research in the industry and creating my business plan, I know ConsignPro would be my choice. I have been a customer since Nov 2013 and have been extremely happy. I lease the program. As a mom/pop style shop and NOT an expert in the IT area, I leave that up to the experts, ConsignPro. This has been a huge help. Everyone is always so helpful and over the years, I feel like I know them personally! I have worked with multiple reps. Always a pleasure to talk to and easy to do business. I have an extensive business and marketing background. As I learned the program, the reports and data that I can pull to find trends, produce marketing to clients, track client behaviors, the rewards program and so much more, is EXTREMELY helpful in running our business. Thank you ConsignPro TEAM!

PROS

Easy to use and learn, the reporting is tremendously helpful to gain information on seasonal trends, YOY trends, marketing, client & consignor behaviors and trends, friendly & helpful staff

CONS

I wish there was a way to do direct email on each of the trends - example: Email just my clients/consignors that have a birthday this month vs extract and manually process. Extract data for clients with over a certain dollar spend and email them directly through ConsignPro vs extract and send. Extract data such as so many visits and email them a coupon directly through ConsignPro (with a coupon creation ability in the program). These are things I would like to be able to do inside the program and not have to extract and move to a separate program to perform.

Vendor Response

Thank you for the feedback Heidi. Luckily there is a way you can email and text your consignors and customers directly from ConsignPro. You can even send targeted emails to your customers or consignors with a specific birth month. We also have a Customer Rewards Program that will provide a discount for your customer once they spend x amount of dollars (specified by you). If you are interested in creating a coupon for your customers then our integrated Comeback Buks feature sounds like the perfect fit! Comeback Buks are designed as a marketing tool built into ConsignPro to encourage repeat business. When used in conjunction with our receipt printers, a special coupon will print on the bottom of the customer sales receipt. The coupon will be for an amount based on the amount of their ¿current¿ purchase or a flat dollar amount. An expiration date can also be added to the coupon. If you have any questions or would like assistance with any of these features please give support a quick call.

Replied July 2018