For resale and consignment shop owners looking for a comprehensive, feature-rich retail management solution, ConsignPro provides reliable, time-tested software that is industry-specific and simple to learn. ConsignPro handles retail point of sale, inventory and customer management, e-commerce and robust retail accounting for a variety of consignment segments, including antiques, apparel, books and furniture.
ConsignPro's innovative "main menu" ensures that the system is both intuitive and comprehensive, allowing users to see every aspect of their retail operation at a glance. It automates a variety of routine retail functions related to maintaining merchandise, customer or sales transactions, reducing store headcount and associated costs. All of this data is stored and can be accessed in minutes, allowing users to not only monitor store inventory but collect customer data for targeted promotional mailings, analytics and more.
It comes with 25 pre-built reports that can be customized to track daily, monthly and quarterly information about every facet of the business: consignors, store inventory, customers, sales activity and revenue. ConsignPro also integrates seamlessly with Quicken and Quickbooks, making exporting sales, payment and expense information a breeze. All of this is backed up to your database nightly and can be protected from unauthorized use and access with log-on procedures and password checking.
All of this functionality is backed by knowledgeable, speedy customer service and frequent updates annually including new features. For a simple, easy-to-learn yet feature-rich retail solution built specifically for consignment and resale shops, ConsignPro should be on your short list.
Lena from Classic Interior Consignments
Specialty: Furniture & home decor
Employees number: 2-10 employees
ConsignPro doesn't let you save lots of reports like the accounts activities and the sales payout summaries, it's always you have to print it and then have to scan it in order to have saved it on your computer, it's not a paperless friendly software.
Chastidy from Rekindle Resale
Employees number: 1 employee
This software is very easy to use! I wish I would have bought it sooner!
Jeremy from Mindful Movement & Physical Therapy
Specialty: Antiques / art
This was so easy to learn and use. At first glance I thought it would take a while for me to figure this all out but once I started using it and exploring I realized how easy it was to use. It is so helpful when it comes to reports as well! I was using an outdated excel sheet for all my reporting but this has saved me hours on reporting!!! I honestly can say this is probably one of the smartest purchases I have made in years!!
I waited on hold for a little longer than I wished but still wasn't too bad!
It is smart to look around and see what works best for you but I am so happy with my decision.
Jacqueline from Magic Flute Child Toys, Ice cream & Italian Ice Specialities
Specialty: Toys / hobby shop
I have been using this program for 6 years. I sell both new and used items. I love the screen and the ease of use the best. When you are teaching the program to your employees, the ease of use and the clarity of the screen set up are wonderful tools.
Inventory control is the reason why I must hunt for another POS resource for my business. As I stated above I have sonsignment but it is 20% of my business the rest is new. Inventory control, with many of one item, is not a strong feature in the software nor is tracking the items with beginning quantity in mind. Also, selling the same item several times in one sale as quantities does not exist on the sale page. If they improved these areas they would be a strong player for us multi product businesses as their screen layout is awesome.
This is a great program for new consignors and consignors whom are strictly consigning, without adding any new multi item inventory to their product mix.
Ellen from Second Chance Home Consignment
It's easy to use and easy to teach to others. It keeps track of all the information I need and use. Plus it prints the Consignors checks! Great program!
Nothing it has been working great for our business.
Use the utube training videos to get a feel for the program.
Lindsey from Remix Consignment
I like that they offer a payment plan, especially being a first time business owner. Generally, I'm happy with the inventory management and the reports that are offered. I definitely like the integration of Team Viewer when needing assistance.
In comparison with another software program I've used, it does seem like some things are lacking for me. Having more options for reports would be better, such as a report on the most profitable days of the week. Being able to search by first name would be helpful (for consignor's accounts). My biggest complaint would be general error messages that pop up randomly when trying to access certain consignor accounts and not being able to remove items from a large sale without having to re-do the entire sale. Each time I've tried where it's had multiple pages, it won't let me switch to other pages (if items have been removed from the sale).
This option is great for a start-up business and someone new to consignment software.
John from Frank's Franks
Specialty: Bar / nightclub
ConsignPro is a really great product. I don't know how I ever did business without it.
There isn't anything I would say I dislike about ConsignPro.
Buy ConsignPro. It is the greatest. You won't be sorry.
Stephen from ConsignDesign of Little Rock
The software has the functionality we need as well as being very easy to use. The support team always answers my questions quickly and efficiently.
At this time, I don't really have any negative issues at all.
I'm really glad we operated a couple of months without a POS system because it really helped us identify the functionality we needed. There are several products on the market, with some offering many more features than we needed (but more expensive) and some that were cheaper but didn't give us what we needed. You must demo several systems and pick the one that has the price point you need as well as the functionality you require.
Daniel from Dash Sales, Inc., d/b/a POPS Resale
Specialty: Other specialty retailer
We are a small resale shop in central Kentucky. Although consignment makes up only a small portion of our inventory, this system has worked very well for us. Currently, we are using it in only one section of the store, but it is working remarkably smooth with very little adaptation necessary. The vendor has been in contact, but as yet, we have not had to contact them with questions or problems. The biggest issue we had was configuring the printer. It was a tad frustrating, but not really a major problem in the scheme of things.
So far, there isn't really a least. If I had to pinpoint one, I'd love it if all of the fields could have adjustable headings. And it would be nice to be able to sell something for $0 (we sometimes have a BOGO sale). But there are easy ways around most of the issues.
Simply put, use the 30 day trial. That is what sold it for me. The vendor was available, but not pushy so as to be annoying.
Teresa from The Pink Daisy Boutique
Specialty: Apparel & fashion
The support and sales staff are both very friendly. The software is very user-friendly.
Nothing. I love everything about this product. It's very easy to use
It's very easy to use and train employees. It's easy to set up. If you change from consignment to just retail, you can still use the software.
Heidi from Mabel D. Orr
I am a fairly new consignment store owner and my list of consignors is growing daily. I was doing everything by hand and that is just way too much work! I did a lot of research on other consignment software and decided to go with ConsignPro. I really liked the tech support, and the price of the system was better than the others as well. It has sped up my daily systems and has saved me time and in the end, money. If I call with a problem, they are very quick to get me an answer. If I leave a message someone calls me back right away. All of my accounts are kept well up to date and very organized. I love it!
I wish that the procedure for returns and layaways was a bit less complicated. I would like to be able to send group emails to all my consignors from the software.
Watch the videos and ask lots of questions. Most have all of their procedures and policies online.
Patricia from GGirls Closet
I like how all the reports can sync together and how I can upload my data to my resale Web so it can be seen by clients. I like how I can own the POS at a cheap rate and not have to pay a rent fee for the item.
If you have to restart your computer, your system then has to reset to the default options, like with the printers and everything else.
See how much the POS system costs (i.e., if it's bought outright or monthly), how many system updates they have for their software, and how it works to set up so that you can put it right back to the defaults yourself if you have to.
Valerie from Dabbling Duck Arts & Crafts Gallery
Specialty: Antiques / art
It's very easy to use. The applications are clear, and instructions are easy to understand. There were a couple of times we called for help in the beginning, and the staff responded right away and walked us through the problem we were having until we fixed it.
The process for tabulating what you owe a consignor at the end of a period could be made more streamlined.
Be sure to try the demo, and call if you have any questions.
Tony from Soled Out NYC
It's easy to keep track of inventory. It has different consignment rates for individuals. The program is very straightforward. It's not complicated at all.
I wish the inventory could be searched by size. It would be nice if it would email all the consignment sales automatically to the seller of what sold and what is owed to them.
Speak your mind on your least favorite portion so the next ConsignPro can be even better.
Melissa from Tots Frocks Consignment Shoppe
Easy to use, great customer service, and support! I would tell anyone looking for consignment software to look into it.
After hours support can be difficult, but I have always received help when I need it.
For a newbie, I am finding this software easy to learn!
Skye from Baby & Me
Specialty: Apparel & fashion
It has good support; I'll give it that. They are always available to answer and discuss. If your business is only consignment, this software is great to handle all aspects, including online sales.
If you have a good mix of consignment and new items, I would look elsewhere. Their eCommerce (online store) only handles one-off pieces, and you can only have one picture for each item (so you can't show the back side of jeans, for example). If you have a new item with several sizes or colors, it can't handle that. In the age of online sales, I would say this is their biggest weakness.
Also, if you have lots of new inventory, I would really, really be wary of this software, as there are all sorts of workarounds for things, but they will create a terrible reporting mess. For inventory on hand, they told me to use 100 as my starting point for zero inventory; that way the system wouldn't "close" that item number but by doing that, I rendered the reporting completely useless. When I run a report for inventory on hand, it will be grossly overstated.
If you intend to sell online, reconsider this software. If you also have lots of new inventory, I would really recommend looking elsewhere. If you are strictly consignment, this will probably be fine.
Response: Brian, Visual Horizons Software
Date: July 2014
Every one of our 4000+ customers deals with both consigned and new items and ConsignPro handles both with relative ease. We also have an Online Store selling feature that is $9.95 per month. Skye has never used that feature. If our Online Store selling feature is not robust enough, there are many good tools out there (Simple Sell, Shopify, eBay app, etc) that can be used in conjunction with ConsignPro for a total store solution. Our QuickBooks interface passes sales and payout information to QuickBooks. Since that’s all the information common between the two, the interface is 100% complete and has been audited by accountants as accurate and complete.
Randy from Kingberry Estate Finds
Specialty: Furniture & home decor
ConsignPro gives me reporting capabilities that are important to me, and it is easy to use. It's very flexible, and I've been able to accomplish everything I've wanted to do with it. Technical support is also strong. If they don't answer my call immediately, they call me back in just a few minutes.
The interface with the Zebra price sticker printer was a little bumpy at first.
Ask a lot of questions and keep asking until you have an answer you understand.
Penny from Penelope's boutique
Date: July 2013
Penelope's boutique carries current and vintage apparel for women. I love ConsignPro. I used it in another similar business, and felt totally comfortable using it for my own. It is easy to use and the support I get from Tom and Allison is fabulous. If they can't answer it they say so. The benefits are apparent every day and my customers are very impressed with the efficient way it manages the accounts.
My most obvious story (Allison will remember this one!) a customer was very annoyed that her items weren't on the floor. Her name pulled up her account with a note that her items had been stored for the season appropriate to her clothes. She was stopped in her tracks from complaining that I had lost her things! Also, I can easily differ between current and vintage by just clicking "never reduce" for vintage items; plus they don't convert to the store after a certain time as they only add in value as time goes by. I stand out in the crowd of consignment stores in our area as the only one that has such a great system. Some of my competitors still use pencil and notebook. Frankly I don't know how they can be on top of hundreds and hundreds of items that way!!!
Kelly from Wear it Again Kids & Family Too!
Date: July 2013
I own Wear it Again Kids & Family Too! Consignment/Resale in Cicero NY. I have been in business for 5 years. I have been using ConsignPro since June of 2009. I met them at the NARTS conference in Arizona. I was a little hesitant on the price, as I had been doing everything by hand for the first year (what an absolute nightmare!), and when you first start out you don't have the funds to invest in a software program - at least I didn't. Anyway, I took the plunge and bought ConsignPro.
I have been very happy ever since. I have never had to wait very long for a call back from Allyson. She has been very helpful when I needed her. I haven't had to use the support line more than maybe 3 times in the 4 years I have used it. It is so easy to use. I run my store by myself, so I really haven't even used all of the features that it has, but I hope to learn them all within a year. I just finally updated my version this week and couldn't be happier.
I would highly recommend this to anyone! I don't know much about the other programs, or the pros and cons of all of them. To be quite honest, I really don't have the time. Is there a better program out there? Maybe. Is there a cheaper one out there? Probably. But I have to say that I think that ConsignPro is worth every penny!
Pam from Silk Purse Consignment
Date: July 2013
I have a women's consignment shop and have been using consign pro for years. I am signed up for the Tech Support, and don't use it often, but when I need it - it's a life saver. Tom and Allison are so helpful and patient. They get right back to me. I love the team feature. I'm not the savviest when it comes to computers. They take right over and before I know it, the problem is fixed.
Thank You Tech Support!