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Overall customer rating: Customer rating:

 (250)

 (399)

Recommended by: Recommended by:

66% of users

68% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Cost effective for small business. Easy to learn and fairly intuitive. Great support. The more we use it, the better it suits our needs, and they seem receptive to feedback for changes and improvements.”

- Pepper Harlton, Shift Happens Bicycle Repair

“There are many features of Shopify's platform that I enjoy, including user, product and order management. Having a basic blog is also fantastic.”

- Corey Capetillo, StreetVirus

Most negative review: Most negative review:

“Not as user friendly as I initially thought it would be, but they have great support to help along the way. Sometimes things do disappear.”

- Margo Gibson, PRMC

“Some more advanced functionalities are missing, but you get what you pay for.”

- Grace Ortelere, AHAVA

Pricing:

How it's priced: How it's priced:

Lightspeed is available as a cloud-based or on-premise solution. You pay a monthly subscription fee per terminal.

Shopify is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

Lightspeed requires a year-long contract for cloud-based deployment; renewed annually on a per-store basis.

Shopify requires a monthly contract for cloud-based deployment.

Upfront costs: Upfront costs:

Upfront costs include hardware purchases.

Upfront costs include hardware purchases (barcode scanner, cash drawer, receipt printer etc.)

Recurring costs: Recurring costs:

Fees apply for add-ons and usage upgrades.

Shopify may charge a credit card rate and/or transaction fees depending on the pricing plan you choose.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Ease of Use:

Overall customer rating: Customer rating:

 (250)

 (399)

Most positive review: Most positive review:

“The software is very easy to use. I was able to get started without even going through any initial training.”

- Kevin Hutson, Roke Imports Inc.

“One of the biggest challenges in deploying an e-commerce site is to make the users understand and enjoy handling the operations. Shopify does this perfectly.”

- Michael Sunarlim, Bluelounge

Most negative review: Most negative review:

“Frequent outages, especially during busy times at our store. We've lost thousands in sales the past few months due to server problems on Lightspeed's end.”

- Josh Spencer, The Last Bookstore

“Formatting options for additional pages are poor. You pretty much have to code it all yourself if you want it to look good.”

- Conrad Cranfield, Kaizen Web

Support:

Overall customer rating: Customer rating:

 (250)

 (399)

Most positive review: Most positive review:

“The largest benefit we saw Lightspeed offered was their integration with the various website designs. I also found the customer service to be superior to all the other offerings on the market.”

- Robert Michel, OLEO ACRES FARRIER SUPPLY

“We love Shopify! It is so easy to use....super user friendly. And when I can't figure something out, their chat support is AMAZING!”

- Cheylyn Carpenter, Little Mae’s Boutique

Most negative review: Most negative review:

“They have never responded to any of the upgrade requests. Tech support is at least a 30 to 60 minute wait each call.”

- Beth Ann Gerstein, American Museum of Ceramic Art

“Sometimes on busy Monday mornings there are long wait times to get to a support rep, but you always get an answer, so that makes up for it.”

- Marvin Abarca, Touch Dolls

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

24/7, toll-free support included in subscription fee.

Online case submission: Online case submission:

Online case submission available to all users.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and live chat included in subscription fee.

Access to a help website, knowledge base and online community are included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and videos.

Free training guides for users are available online.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.