NetSuite Multi-Channel Retail Management Suite is a superior software suite for retailers in all industries. Because this system is web-based, IT can focus its current resources on innovation and helping business grow, rather than spending most of its time on system maintenance.
Users will no longer need to manage separate retail applications, as this management suite combines inventory management, sales processing, order fulfilment , e-commerce, and accounting for multi-channel retail companies. We particularly believe the accounting and financial applications in this retail ERP to be best-in-class, thanks to its in-depth and simple customizability. The inventory management and PO features are also very robust.
The user-defined dashboards in this application are some of the best we have seen among retail management suites. Sales managers, inventory managers, executives, and financial offers all have their own dashboards to analyze their data quickly in a digestible format. And thanks to data that updates in real-time, users can be assured their information is as accurate as possible.
We currently recommend this system for mid-sized to nationwide businesses in all retail industries. NetSuite Retail Management Suite can be integrated with industry-leading POS solutions. And since the software is hosted by NetSuite, the system can be accessed via a web-browser on any computer with an Internet connection.
Rose from SwimSpot
Specialty: Apparel & fashion
Portfolio size: 6 to 10 users
It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.
NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.
Find out who uses the software and ask for references (min of 3). They must be a similar size to your company. Ask them how much they spend on programmers to get the tools they needed to run the business. Ask them who supports their account.
Pete from Patriot Outfitters
Specialty: Other specialty retailer
Portfolio size: 51 to 100 users
We chose NetSuite because of the strength of the core system and the integration with POS and e-Commerce.
The area of the product that is the least integrated and in most need of improvement is the POS. NetSuite is making progress on fixing the issues.
Make a good list of your mission critical processes and procedures so you can test the system to be sure it can perform all the tasks you need.