NetSuite Software


 

NetSuite for Retail is a multi-channel retail management solution for retailers in all industries. Designed to satisfy omnichannel shoppers, NetSuite's end-to-end solution unifies POS and ecommerce on a single cloud-based platform with core operational business systems. 

Retailers no longer need to manage separate retail applications as this multi-channel platform offers inventory and order management, CRM, business intelligence, warehouse management, marketing, financials, POS and ecommerce. The order management delivers buy anywhere, fulfill anywhere and return anywhere functionality, and store managers, inventory managers, ecommerce managers and executives all have their own dashboards. Thanks to real-time data, users can be assured their information is timely and accurate. Leveraging NetSuite's single platform, retailers are able to achieve a holistic view of the customer, order and the business; with a cloud-based, mobile-ready solution, NetSuite enables retailers to focus on increasing profits and satisfying customers rather than managing traditional retail software and hardware.

 

NetSuite - Dashboard
 
  • NetSuite - Dashboard
    Dashboard
  • NetSuite - Key Performance Indicators
    Key Performance Indicators
  • NetSuite - Sales Metrics
    Sales Metrics
  • NetSuite - Order Fulfillment
    Order Fulfillment
  • NetSuite - Item Listing
    Item Listing
  • NetSuite - Website
    Website
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

29 Reviews of NetSuite

Showing 1-20 of 29

 

from STI Technologies Ltd.
Specialty: Health & personal care
Number of employees: 51-200 employees Employees number: 51-200 employees

NetSuite ERP System

Ease-of-use

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Value for Money

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Has great reporting functionality but in order for this product to really work for an organization, the upfront work really needs to be scoped out and implementation needs to be done right. Love the reporting capabilities in NetSuite and how it ties everything together.

Pros

Reporting functionality

Cons

Not very intuitive

Advice to Others

Spend time planning implementation before rolling out to your company.

 
 

from Ashish Stores
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees Employees number: 2-10 employees

NetSuite: Retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It is the one of the best cloud software we've used so far. Fully satisfied. It is a complete package and a one stop solution for your computing needs.

Pros

Flexible
Customizable

Cons

Can't purchase individual module.

 
 

from Motorstore.com
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

NetSuite gets the job done, but it's lacking in certain departments

Ease-of-use

Functionality

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Value for Money

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We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st.

The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually.

Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive.

Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work.

Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

Advice to Others

Check out SAP first.

 
 

from puzzle warehouse
Specialty: e-Commerce
Number of employees: 11-50 employees Employees number: 11-50 employees

Its Got Lots Of Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

This software is the best cloud software I've ever used or heard of. This software has the ability to eliminate the need for any other software.

Pros

Between Netsuite and the products that it interacts with you can do almost anything. Extremely flexible, great customization opportunities.

Cons

In depth CMMS software would need to be integrated with netsuite.

 
 

from Lincoln Store
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
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Product Quality
Quality
Support

Overall Netsuite is a good small company. So far using netSuite CRM it has been really dependable software. With the news of Netsuite being acquired by Oracle, I am concerned about their ability to provide the same quality of service as a part of a larger corporation.

 
 

from Saggezza
Specialty: International Organizations

HR NetSuite User

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like the ease of tying payroll and hr services together.

Likes Least

I wish the employee portal was easier to navigate. It seems like when employees are trying to log in and view their checkstubs they have a difficult time. I also wish they were able to view their accr

Recommendations

Make sure it is employee and employer friendly. These portals should cater to both

 
 

from Irmax
Specialty: Corporations

Easy to use software suite.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Great customer service, just a phone or live chat call away.

Likes Least

The product key is very expensive. I would of liked a volume discount option.

Recommendations

Take your time, there is a great online tutorial and live help.

 
 

from lcschools
Specialty: K-12 Education

good vibrations

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

Timely service, and it allows user to fully integrate product.

Likes Least

Nothing in particular. It is too bulky and maybe online service could be better.

Recommendations

Remember it is only in the early stages, do not over elabarate.

 
 

from Fujitsu
Specialty: Corporations

review of netsuite

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Likes Best

The support is fantastic. They are great people to work with.

Likes Least

It is very pricey, difficult to use and integrate. It doesn't work with Mac very well.

Recommendations

Do your research, evaluate your needs and don't go for the top of mind solution.

 
 

from San Javier Hospital
Specialty: Healthcare & Hospitals

Excellent platform

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

User friendly platform with easy to use input data.

Likes Least

Not a lot of options when it comes to data entry, and it crashes frequently.

Recommendations

Check for other platforms and see which one fits your needs in the most appropriate way.

 
 

from Kaiser
Specialty: Other

All about NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Compatibility and ease of use of the product and design is exciting.

Likes Least

Sometimes it requires a lot of training for novice users.

Recommendations

Full utilization of software will give a better idea of the product.

 
 

from Spark Industries
Specialty: Other

Amazing new system

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Works as well as is anticipated. Good for small or midsized companies.

Likes Least

Not terribly intuitive, especially for report writing.

Recommendations

It is not out of the box and use it. You need expertise.

 
 

from Verizon
Specialty: Other

Sweet NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Easy to use with excellent tutorials. Human resources that created the software and are available with technical answers.

Likes Least

Timely updates to enhance the product from customer use.

Recommendations

To exercise all parts of the code in the exact test environment that you will be using the product in.

 
 

from Fluent Edgeworks
Specialty: Corporations

the product works well

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

Complete tool set for designing soltions. It has most of the required elements.

Likes Least

Large memory hog, uses too much disk space and runs slow at times based on other tools running and poor memory allocation.

Recommendations

Use online search tools to see what is available in the marketplace.

 
 

from BC Hydro
Specialty: Governments

NetSuite Review. Overall it functions very well

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Quality
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Likes Best

very easy for our end users and it is very easy to implement and to operate.

Likes Least

It can be a little on the expensive side. The latest version cost a lot for our organization to implement.

Recommendations

I would advise to go with a polished end product but also to review all your options and do a cost benefit analysis.

 
 

from 9th Level Games
Specialty: International Organizations

Netsuite review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Functionality
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Product Quality
Quality
Support
Likes Best

We like that it consolidates many tools into one system.

Likes Least

Some of our users complain that the interface isn't very intuitive.

Recommendations

Be certain that you understand the pricing/liscensing structure.

 
 

from ASG Group
Specialty: Associations

NetSuite review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Likes Best

Easy to use, good support excellent call center with constant updates.

Likes Least

No real dislikes apart from cost of annual maintenance fees.

Recommendations

Make absolute certain all interactive responses to all other systems are in place and working.

 
 

from ON24
Specialty: International Organizations

Dependable and insightful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

Product has many useful features and provides good reporting to gather insightful data.

Likes Least

Pricing can sometimes be an issue. Not all bugs are resolved quickly enough.

Recommendations

Negotiate carefully how many licenses you will need so you don't end up paying for extra seats you don't need.

 
 

from EKSH
Specialty: Other

Title title title

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has a good user interface and it helps me get my day to day tasks done in a timely manner.

Likes Least

The customer support is difficult to get ahold of or it takes numerous individuals to solve my problem.

Recommendations

They need to make sure there is some training and that it will meet the needs of their business.

 
 

from SwimSpot
Specialty: Apparel & fashion

Using NetSuite for 7 locations

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

Likes Least

NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

Recommendations

Find out who uses the software and ask for references (min of 3). They must be a similar size to your company. Ask them how much they spend on programmers to get the tools they needed to run the business. Ask them who supports their account.