NetSuite Software


 

NetSuite for Retail is a multi-channel retail management solution for retailers in all industries. Designed to satisfy omnichannel shoppers, NetSuite's end-to-end solution unifies POS and ecommerce on a single cloud-based platform with core operational business systems. 

Retailers no longer need to manage separate retail applications as this multi-channel platform offers inventory and order management, CRM, business intelligence, warehouse management, marketing, financials, POS and ecommerce. The order management delivers buy anywhere, fulfill anywhere and return anywhere functionality, and store managers, inventory managers, ecommerce managers and executives all have their own dashboards. Thanks to real-time data, users can be assured their information is timely and accurate. Leveraging NetSuite's single platform, retailers are able to achieve a holistic view of the customer, order and the business; with a cloud-based, mobile-ready solution, NetSuite enables retailers to focus on increasing profits and satisfying customers rather than managing traditional retail software and hardware.

 

NetSuite - Dashboard
 
  • NetSuite - Dashboard
    Dashboard
  • NetSuite - Key Performance Indicators
    Key Performance Indicators
  • NetSuite - Sales Metrics
    Sales Metrics
  • NetSuite - Order Fulfillment
    Order Fulfillment
  • NetSuite - Item Listing
    Item Listing
  • NetSuite - Website
    Website
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

5 Reviews of NetSuite

Showing 1-5 of 5

 

from SwimSpot
Specialty: Apparel & fashion
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Using NetSuite for 7 locations

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

Likes Least

NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

Recommendations

Find out who uses the software and ask for references (min of 3). They must be a similar size to your company. Ask them how much they spend on programmers to get the tools they needed to run the business. Ask them who supports their account.

 

from TDF Inc.
Specialty: General merchandise
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

President and CEO

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They meet all my needs as a customer in every way.

Likes Least

There is nothing I like least. The product is exceptionally good all round.

Recommendations

Try it and give it a fair shot before you make a commitment.

 

from Westco
Specialty: Manufacturing & wholesale
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

My Opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its effectiveness and reliability is superb. The costs are nice too.

Likes Least

There is really nothing that I dont like about the product as a whole.

Recommendations

Get a free trial of it first to make sure it meets your business needs.

 

from Pinnacle Financial Consulting
Specialty: Grocery / supermarket
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

NetSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's very easy to use and train employees. The product support is very good.

Likes Least

I cannot think of any flaws at this point. But the product works well.

Recommendations

Use the product in various situations and make sure it fits well with your business.

 

from Patriot Outfitters
Specialty: Other specialty retailer
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

NetSuite e-Comm and POS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We chose NetSuite because of the strength of the core system and the integration with POS and e-Commerce.

Likes Least

The area of the product that is the least integrated and in most need of improvement is the POS. NetSuite is making progress on fixing the issues.

Recommendations

Make a good list of your mission critical processes and procedures so you can test the system to be sure it can perform all the tasks you need.

 
 
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