NCR provides a technology blueprint that enables retailers to drive traffic into their stores, sell more product and reduce their costs. The NCR Counterpoint solution includes an e-mail marketing tool, integrated ecommerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.
The NCR Counterpoint omni-channel solution is fully configurable to further improve retailers’ ability to manage their individual business effectively. Retailers can sell online using the integrated ecommerce solution and bring their products wherever their customers are gathering with mobile POS offerings. Use the integrated email marketing system which allows retailers to use customer data to develop email marketing campaigns to drive sales and increase loyalty. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.
POS terminals used with NCR Counterpoint systems can be customized to either be touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.
Built in PA-DSS compliant credit card processing and the ability to integrate with most accounting software applications allows NCR Counterpoint to be a great solution for users looking to keep a detailed account of expenses and revenue.
NCR Counterpoint requires Microsoft SQL Server and Windows OS. It is offered as either an on-premise or hosted system and requires hardware from either NCR or a third-party. With a network of support and implementation staff across North America, NCR's retail solution is one we recommend very often to retailers looking for a full-featured system.
There are a number recent events impacting users of the Radiant POS solution:
Gary from DoughRoller
Portfolio size: 2 to 5 users
There's nothing really complicated, but it also isn't as customizable as others.
My online ordering has been down for over a week. I've gotten no revenue from that and no response from their customer service. Being cloud-based, my hands are tied. I bought the wireless package to allow ordering with iPads. Six months after signing the contract, I've been informed that the software isn't even developed for that. Go figure.
The in-house system is decent and relatively quick. There are lots of little hiccups and annoyances. For example, you can't open the cash drawer with an open ticket. Our workaround is a penny sale item to cash out and force the drawer to open.
Their support is completely atrocious. You have to retell the problem over and over.
The best thing about our POS is Secure Access and being able to dial in from anywhere
There are too many to list. They were two months late on installation. It's been four months now, and all of the contracted features still aren't implemented.
Double the time you think you need. I requested bids from seven companies and got three back. The industry in general is a mess.
Denni from County Line Nursery
Specialty: Other specialty retailer
Portfolio size: 2 to 5 users
Everything is buried under unfamiliar and non-intuitive names, dropdowns, etc. Without direction, we've spent hours finding the most basic functions.
Once you find your way around it, it is okay. My bookkeeper said she finally found something that was easy and an improvement the other day.
No one using it on our staff seems to think it is an improvement.
The vendor offers nothing. It all goes through the paid support companies.
The jury is still out. We are still trying to find our way through SQL. We used Counterpoint V7 for years, and SQL is like buying a whole new, unfamiliar system.
I think SQL was deliberately made different, complicated, and unrelated to V7 to generate profit for not only ncr, but for the support companies as well.
Look at the support rates; look at instruction manuals; look at sql as a new pos system and not as an upgrade. Despite having V7 for years, we spent a lot of money getting SQL up and running. We could have bought another system from scratch.
David from Learning Express
Specialty: Toys / hobby shop
Portfolio size: 6 to 10 users
It's a touch-screen POS with intuitive reporting features, and it's easy to teach new employees.
I am able to do all my ordering off the reports we create. We can provide all the information that our corporate office (franchisor) needs at end of month, and in general, it gives me a better handle on my business than I was getting from my old system, CAM Data.
We have had absolutely no issues with any of the hardware. Everything performs well, and the system runs fast and smoothly.
They don't always respond quickly enough, but for the most part, they are fairly quick. They are too expensive, though.
The software was easy to learn, performs exactly as we expected, and gives us a modern, state-of-the-art POS system. The vendor was very knowledgeable and executed the data conversion flawlessly.
Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support. It sometimes feels that we are being nickeled and dimed.
I would compare vendors more carefully to determine which one might be more reasonable on expenses such as support after the install.
Kelsey from Jan's Sports
Specialty: Sporting goods
Portfolio size: 6 to 10 users
Trying to find the report is a little tough. I wish they were a little more customizable, but the saving grace is that if you are good with Excel, you can export into CSV, txt, or XLSX (which I don't recommend) and build your own reports that way.
The only thing I haven't been able to find is a way to use gift cards with scratch-off panels/PINs.
The software is great when you have the hardware to support it.
It really depends on who you buy it from. Again, avoid Automated Office Systems at all costs. You can switch reps if you need.
There are some people that obviously don't know how to use this system. You can send beginning and end dates to promotions and sales. Pretty much every function I have needed, I have been able to find. I especially love the ability to export almost anything to CSV to quickly manage our 14k SKUs.
Get the right rep! There are some great reps out there, but don't buy this from Automated Office Systems in Salt Lake. You will be sorry!
Really do your homework. The supplier has a lot of power (Porter's five forces), because it is expensive to switch once you commit to a POS.
Rob from Conrads College Gifts
Portfolio size: 6 to 10 users
It's not user-friendly; it lacks key features. Instead of putting most fields on one or two screens, it is on four or five screens. You have to through the screens, and it is very time-consuming.
One problem is that when you want to set up coupons, you cannot give an expiration date. Their old system, version 7, did. Now you have to manually go in the system and turn off the coupons or sales.
By the other fields I mentioned.
The tech support guy we use is very knowledgeable, but the service is expensive.
I cannot say anything nice about this product. There are many things we don't like about this product.
The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it.
Ask a lot of questions and demo it before considering making a purchase.
Kate from Kate's
Specialty: Other specialty retailer
Portfolio size: 2 to 5 users
Very easy! The only problem we found is that with the new updates they throw at you, sometimes it gets a little confusing when you have been use to one thing for months. We adapt quickly and embrace the change, which is usually for the good!
It works for a small business! We are a small specialty store with a significant amount of inventory (mostly different size bottles). When we click on a flavor, the size of the bottle and price come up, and we just click on the one we want. It is easy to backtrack and correct mistakes if you make any.
It's almost perfect. It has its glitches, but we have worked through every single one of them. They are constantly trying to improve their product and take note when you call to complain about something.
It isn't horrible, but I am always asking the tough questions. I wish if they didn't know something, they would just say so! We can usually reach someone in less than five minutes, which is nice.
User-friendly! It consistently works for our day to day sales. The back office makes it easy to go in and change what we need, and it instantly updates on the POS system. It took a little getting used to as with any new product, but we are ultimately very happy with its performance. We sometimes take one iPad on the road, and it's great to have the system readily available in two locations!
We have had some problems with our credit card swipes provided by NCR. We bought new iPads, and the swipes were still set up for the old connection, not the new, smaller charging port. We then bought converters to make it work, and since then, NCR has come up with the proper hook up at $79/each and we need two. It just became a bit costly, but we understand the evolution of technology and that it is constantly changing.
Use the free trial they offer and see if it works for you. The back office took me a couple of weeks to get used to, and I still learn something new every day. NCR has help available most hours of the day and will walk you through any problems you encounter.
Ronetta from Cosmic Fish
Date: October 2013
We are a retail gift/novelty/tobacco store that has used this software for eight years.
This software is expensive, tech support is very expensive, and in our experience, tech support charged us even for informing them of bugs and glitches. When we tried to enter tax codes on loyalty cares for Missouri, they went against the Department of Revenue codes, but our understanding is that there is no way to fix it. There is no way to easily track consignment sales. The software would not print Z tapes on receipt paper, but only on 8x12 paper with the margins cut off. There is not a SKU lookup that employees can access without seeing costs of goods. There is no way to print small barcodes unless you print them on butterfly labels and waste half of them. The software does not come with a manual. The help button didn't work half the time. The Crystal Reports feature does not work.
It was a very expensive program, and the cost is ongoing. You have to pay subscription dues yearly for the software and a call to tech support is always a significant charge, which we had to pay even when we didn't feel the issue was resolved.
RON from VOLUSIA TOP GUN
Date: June 2013
The product is OK at best. Their support is lacking and they will charge you for everything they can. Training is expensive, and unless you get Renee during your support calls, your probably won't get a resolution in a reasonable time frame. I use Counterpoint for a gun retail store in Daytona Beach FL "Volusia Top Gun". Please feel free to contact me regarding this system. I have had it with this system and their support. The Bound Book software they offer is even worse!
Cody from POS Nation
Date: February 2013
NCR Counterpart offers flexibility, which no one else can assure you for your business. The online shopping cart option also adds an extra advantage to the credibility of the software.
The only shortcoming that i found quite unnecessary is the restricted use (IOS peripherals), but I'm sure that it will be overcome soon.
Mary from Nona Ruth's
Date: January 2013
Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider.
We spent considerable time and effort evaluating every provider we could scare up.
CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive.
We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.
Beth from Sweet Brook Farm
Date: October 2012
First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch.
We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories.
I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there....
It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory.
CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint.
Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act.
Jacque from Bust Stop
Date: October 2012
This system is the worst I have ever had and I have only had two in twenty one (21) year. There is know reason that this company should not have a manual or how about a help button that really work. This is really funny I printed out a report but I for got were it was on the system. So I went to help and put in the name of the report and it said it was not there. If you have a question and need to call tech suport it will cost you a arm and a leg for the information were if you had a manaual or a help button that really work it would save you money.
Terri from Girl Scouts, Hornets' Nest Council
Date: January 2012
Our organization is a non-profit organization, but has a specialized shop. Our shop hours are not normal retail and our customers are sometimes very demanding. Our inventory ranges from thousands of patches to clothing, jewelry, etc. We have used CounterPoint since 2005. Our shop previously had a cash register and the old source of look and order on inventory. In 2005 the shop was handed over to new management, who researched and concluded to use CounterPoint. I have been at this shop for over two years and transferred from another shop that also used CounterPoint. We had version 7.5 until this past August and we upgraded to SQL. Version 7 was great to work with but SQL is so much more... We are able to resource more reports than before, with the ease of being able to have the help menu available.
The training of staff was so easy and quick to pickup. My staff and myself have had such a great time adapting to the new software. It is so easy to track inventory, sales, customers, and again the use of many new and different reports that help us on a daily basis. Our favorite is the 2 or 3 steps at the End of Day, with the older version there were so many steps and this is 1,2,3 and complete. Our support team is highly professional and always answers our calls in a timely manner. We are also excited because we do not HAVE to call them as much now with the new SQL. I would highly recommend CounterPoint to anyone who asks.
Shelley from Romence Gardens Inc
Date: January 2012
We are a retail garden center. We sell trees, shrubs, perennials, roses, birdseed feeders, grass seed, fertilizer, insecticide, fungicide, lawn and garden ornaments. We are open all year. It is a family owned and operated store in business for 109 years. We looked at software to run our inventory about 6 years ago. We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.
One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now. She really knows her stuff!
CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before.
I truly recommend this software to everyone.
Sarah from North Arkansas Guns, Inc.
Date: September 2011
We are a retailer of firearms and just found out we are the first guinea pigs to use Counterpoint SQL 8.4.3. Since firearms are a regulated industry, they are always serialized. We purchased the bound book module to facilitate tracking the acquisition & disposition of firearms. In general, I do not find the system intuitive from a laypersons perspective. I can ring up a sale. However, receiving trade-ins on guns doesn't work.
We can't take consignments. Serial #s are missing from the bound book table. Our VAR is too overwhelmed to speak to us for entire days, bringing our business to a standstill. There is a substantial list of fixes that have been submitted to the programmers, and no timetable has been given for when they will be completed. Meanwhile, our business is limping along.
Software is supposed to make your life easier, so you can run your business. It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system. I have to hand-write labels for our firearms because the software cannot accommodate what we need to print on the label. We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed.
Sean from Hi-Time Wine Cellars
Date: September 2011
My Company recently made the switch to CounterPoint Enterprise SQL 8.4 and would like to share my experience with Radiant Systems. We have been in business for over 50 years and have had several different POS systems and CounterPoint has been the best system by far. Implementing a new system is never easy but with the help of OneStep Retail Solutions this has been the easiest and the quickest implementation I have ever done.
There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system.
The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members.
Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever.
Hi-Time Wine Cellars
Gary from Polo Gear, Inc.
Date: August 2011
We have been using CounterPoint software for over 10 years. The solution serves the retail environment well - it is easy to use and easy to teach new staff to use. Radiant has continued to develop it to meet the new world of Internet sales and marketing. I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to our website with two easy clicks.
I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems.
Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use.
Greg from Lighthouse Marine Distributors
Date: August 2011
We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders.
Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors.
We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it.
We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve.
Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power.
We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012.
So far, we have been able to streamline sales, shipping & purchasing with more good things to come!
Caleb from Advantage Archery Inc
Date: July 2011
We love our CounterPoint system! We have had in use for about a year and a half with no problems at all. Being a small business owner I have to spend a lot of time working. Since we purchased our system I have more time to focus on selling products and marketing my business, not to mention I get more time at home with my family.
The new system makes ordering and reordering easier than ever. The inventory management application is amazing. With one click you can see what you have and what you need. When it comes time to perform the physical count of inventory it is so simple, what used to take a week now takes a day.
The software has so many things that streamline the day-to-day operations. It is capable of telling me anything and everything that is going on in the store at any time. We can see where we are from day to day and year to year.
Erik from Kapreeza, Inc.
Date: June 2011
Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly. The back-office portion has some minor frustrations but has shown steady improvement. The important thing is that it met our requirements at a price point we could manage. Our integrator (Rapid Domains) has done excellent work at reasonable rates.
We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams. In many areas where they provide additional services, this is appropriate. An example would be e-mail marketing. However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them. It's not an end-of-the-world issue with us, but it raises suspicions that Radiant may heading towards more revenue-minded treatment of its customers than we've seen with other vendors.
For this reason, while CounterPoint SQL does handle our needs well, we can only give a cautious recommendation of the product and Radiant Systems.