NCR Counterpoint Software


 

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.

The NCR Counterpoint omni-channel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.

POS terminals used with NCR Counterpoint systems can be customized to either be touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.

NCR Counterpoint requires Microsoft SQL Server and Windows OS. It is offered as either an on-premise or hosted system and requires hardware from either NCR or a third-party.

 

NCR Counterpoint - POS
 
  • NCR Counterpoint - POS
    POS
  • NCR Counterpoint - Mobile
    Mobile
  • NCR Counterpoint - Integrated email
    Integrated email
  • NCR Counterpoint - Mobile business alerts
    Mobile business alerts
  • NCR Counterpoint - Mobile
    Mobile
  • NCR Counterpoint - Mobile POS
    Mobile POS
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

73 Reviews of NCR Counterpoint

 
Software Advice Reviews (67)
More Reviews (6)

Showing 1-20 of 67

from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

Ariday's Review

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NCR is a great system. I loved how it worked with my company, and I have seen it at other big companies like our local grocery shop. It is highly recommended.

 
 

from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

It's everywhere

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I have seen this system almost everywhere I go. It works perfectly with small and big companies as well. Using this system will help your company big time.

 
 

from Royal Jewlery
Specialty: e-Commerce
Number of employees: 1 employee Employees number: 1 employee

Perfect for Starting Entrepreneurs!

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I had just started a facebook page for my online e-commerce store and wanted a site and a pos system to take orders! I did not want to pay for cheap software and have to open source code the rest for myself nor did I want to pay over the top price and have features that I did not know if I would be able to use just yet with money I know I do not have right now. I just needed to take payments online, keep in contact with customers, and look professional all at the same time!

Pros

Professionalism in customer service, which is better than cheap junk software and never having IT help you, may as well buy a cheap car to break down on the freeway the next day.

Cons

At first, I was concerned on the price, which did present a problem for my small new business however it quickly paid back for itself in value and investment!

Advice to Others

Better to invest in a high valued software for a great price than to be stuck and regret a system that wont help you back!

 
 

from Hijabs & More
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

Great for starters!

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I was juggling and running out of time with which POS system to use for my online fashion business. So many options but I don't know why my heart didn't feel right on them.
This was my first POS system and it had everything I needed!

Pros

Helped me remember my customers for all
Our specials and coupons.
Made us look extremely professional when taking their orders and payments online!

Cons

It may be too much to ask but since it has given me a lot, I've become bold, but essentially to integrate social media like a Facebook shop or instagram

Advice to Others

Yes, it is perfect for those who don't know where to start because it is all in one!

 
 

from Home Decor And Beyond
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

Amazing, just needs a tweak to be perfect

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I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground.

Pros

The easy to use interface, simple as an iPhone.

Cons

Price.

 
 

from Starco Impex
Specialty: Manufacturing & wholesale
Number of employees: 51-200 employees Employees number: 51-200 employees

User friendly but not very practical

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As a Buyer & Inventory Control Manager I have to use it on a daily basis but it does not serves my purpose on a larger scale.

Pros

User Friendly, Easy to use

Cons

Not compatible with many scanners and RFID's.

Advice to Others

For a small warehouse or business its fantastic but for Big Box/Large Business dealing with million of inventory not very useful.

 
 

from Liquor Stores
Specialty: Liquor store
Number of employees: 11-50 employees Employees number: 11-50 employees

Fantastic software

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Was looking for the best possible POS I could get my hands on for my chain of liquor stores so as to upgrade from what I currently had. I made the best decision by going with NCR Counterpoint, without a shadow of a doubt

Pros

User friendliness
Integration
Administrative options

Cons

Can be overwhelming for beginners
Needs to be cosmetically refined a bit

 
 

from Lotel Industries Inc.
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Counter Point POS for the Small Business

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This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle!

Pros

Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS!

Cons

Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system!!!!! REALLY, what do you think a clothing store needs are? Rules base sales transactions application is so full of holes it would sink if it were a boat! The contract management and vendor management is almost non-existent.

Advice to Others

Utilize IBM's POS or choose another higher end application POS from NCR or SAP POS!

 
 

from Pavilion Restaurant and Banquet Hall
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

NCR POS

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I have been using NCR Aloha POS systems for over 8 years. They are easy to use, functional and overall good price for the quality.

 
 

from Eldridge Park
Specialty: Museum / park / zoo

Volunteer that uses this.

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Likes Best

Simple touch screen options for selecting product and checking out

Likes Least

Outside of the main screens the system seems overcomplicated

Recommendations

Be sure you need everything this product provides.

 
 

from ELDRIDGE PARK
Specialty: Museum / park / zoo

Counterpoint

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Can't think of anything in particular that I like.

Likes Least

The system is not user friendly and the reports and help are not intuitive or easily customizable

Recommendations

The primary issue for our organization may be our size and the way this system works may not be the best fit for us.

 
 

from Total Pharmacy Supply
Specialty: Pharmacy

Customizable

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Likes Best

Works good with our pharmacy distribution and warehouse locations

Likes Least

Doesn't track lot numbers very well and is not a validated software

Recommendations

find a good software consultant to help you with your customizations

 
 

from MG Foods Inc
Specialty: Manufacturing & wholesale

This software is helpful and increases our productivity in many ways.

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Likes Best

How easy it is to understand and use which play an important role.

Likes Least

The fact we can't use quite as many functions as we'd like to.

Recommendations

Be patient in learning techniques and you will find new ways to do things which is great!

 
 

from Visions of Eden, LLC
Specialty: Gifts

Product is fair ... but they will nickle and dime you to death ...

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What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory.

Likes Least

Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software!

Recommendations

Find a different program! Counterpoint out of the box is barely functional ... they need to do SO MANY "custom" upgrades to make it functional for a retail store ... it's completely ridiculous and VERY expensive! Also, it has been 6 years now, and we still don't have jewelry labels that print correctly. Six years people!!! Ridiculous.

 
 

from Christmas is...Everyday
Specialty: Other specialty retailer

It has been a road

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I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.

Likes Least

The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners.

Recommendations

Give it a chance. Do the demos. I do a lot of grid because my ornaments come in different colors, sizes, ect. That was the one thing the other POS I looked at did not have.

 
 

from INDUSTRIAL DRIVES
Specialty: Industrial supplies & machinery

NEW VERSES OLD

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FAIRLY EASY TO LEARN IF YOU CAN GET THROUGH ALL THE SCREENS. THER ARE A LOT OF GOOD FEATURES, LOTS OF GOOD INFORMATION JUST NOT IN THE FORMAT YOU WANT SOMETIMES.

Likes Least

WHAT SHOULD BE ON ONE SCREEN IS BROKEN DOWN TO 4 OR 5 CAUSING LOTS OF LOST TIME. AND THE SCREENS DO NOT SHOW THE WHOLE LINES WITHOUT MOVING COLUMNS EACH TIME AND IT DOES NOT SHOW THE WHOLE DESCRIPTION OF PARTS UNLESS YOU GO ZOOM EVERY TIME. THERE SEEMS TO BE NO ONE TO LISTEN TO THE PROBLEMS SO THEY CAN BE CORRECTED ON UPDATES. WE USED THE OLD COUNTER POINT FOR 15 YEARS IT NEVER GAVE ANY PROBLEMS AND WAS VERY USER FRINDLY. THE OLD COUNTERPOINT WAS SO MUCH EASIER TO READ THE SCREEN IT HAD LARGE PRINT AND A GOOD CHOOSE OF BACK GROUND COLORS, EVEN THOUGH WE GET BIGGER SCREENS THE PRINT SEEMS TO GET SMALLER. WHY DO PROGRAMS ONLY USE A SMALL PART OF THE SCREEN THESE DAYS INSTEAD OF THE WHOLE SCREEN AND MAKE THE PRINT BIGGER.

Recommendations

BEFORE ANY MONEY CHANGES HANDS GET A SAMPLE PROGRAM AND PLAY WITH IT FOR A MONTH BEFORE PURCHASING

 
 

from Palo Cedro Feed, Inc.
Specialty: Other specialty retailer

Great People, Great System!!

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Likes Best

I love that the system is easy to use and to learn. The people that you work with are very helpful and quick to respond to any problems you might have. Most of our issues have not been "problems" they have been issues of not knowing how to do something. They immediately remote in and fix/show you how to work the system.

Likes Least

I haven't found anything that I dislike about this company or their product.

Recommendations

I have used two other systems besides the NCR and have demoed at least 3 other systems. The problems I ran into with some of the others was ease of use. And with that said, the convenience of a program being design around the clients needs. We are a feed store, we needed a system that could be set up where we could have tax easily Put on and Taken off items. We also needed a system that could be quantity prompted items. We sale multiple items that people like to purchase one, ten, or twenty items at a time. Most system automatically rings up one item and then an operator would have to click on that item and change it to more than one. It was too many steps.

We also needed a system that could be interface with QuickBooks. I was surprised to find that many programs out there could not be interfaced with Q.B. or if they do, they use their own codes. This would be fine for a NEW Start up business but for a business like ours, where we already had all our accounts established we wanted a system to download into the proper accounts. Many say they do but don't.

 
 

from State Trailer Supply
Specialty: Other specialty retailer

Takes too much time to customize and setup.

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Likes Best

Extremely customizable. has a lot of flexibility but be prepared to spend lots of time setting it up

Likes Least

Need a full time programmer to keep things running.

Recommendations

Make sure your reseller is an expert on the software. You'll need Crystal reports to do any modification to reports. Thoroughly test it before going live.

 
 

from Central Computers
Specialty: Electronics & appliances

Needs a lot of work.

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Likes Best

Search functionality isn't terrible. I would like improved keyword based search.

Likes Least

Very unstable. Constantly having to log back in. It seems that counter point loses connection to database at least once a day and it is very frustrating. Just launching the ticketing system takes too long.

Recommendations

Learn the most effective way to lookup specific products.

 
 

from Central Computers
Specialty: Electronics & appliances

Not too shabby.

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Likes Best

Big, easy to navigate buttons, and easy to locate items through inventory system

Likes Least

Could be our servers, but sometimes it takes a while to load windows, scrape for items.

Recommendations

Don't mind the delay that appears in loading. Check out every different feature that Counterpoint has, from point of sales and transfers to receiving.

 
 
 
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