NCR Counterpoint Software


 

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.

The NCR Counterpoint omni-channel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.

POS terminals used with NCR Counterpoint systems can be customized to either be touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.

NCR Counterpoint requires Microsoft SQL Server and Windows OS. It is offered as either an on-premise or hosted system and requires hardware from either NCR or a third-party.

 

NCR Counterpoint - POS
 
  • NCR Counterpoint - POS
    POS
  • NCR Counterpoint - Mobile
    Mobile
  • NCR Counterpoint - Integrated email
    Integrated email
  • NCR Counterpoint - Mobile business alerts
    Mobile business alerts
  • NCR Counterpoint - Mobile
    Mobile
  • NCR Counterpoint - Mobile POS
    Mobile POS
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic)

33 Reviews of NCR Counterpoint

Showing 1-20 of 33

 

from Organic Avenue
Specialty: Restaurant
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

I enjoy working with NCR Counterpoint

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Likes Best

I really enjoy how simple, straightforward and user-friendly this system is...it makes tasks easy and clear. I find that I can easily accomplish tasks through this system, and have plenty of time left over to do other things that I need to get done at work. As a trainer at my company, I also find that training new employees to utilize NCR Counterpoint is relatively easy.

Likes Least

I wish that the graphics were a bit more catchy and colorful. I find that though I like the simplicity of NCR Counterpoint, including the visual aspect of it, it would be fun if it got a graphic makeover. I've been utilizing it for almost 2 years now, and am slightly bored of the graphics...just being totally honest.

Recommendations

I would take away the additional button that says, "Are you sure that you want to post?" This button pops up when someone is completing a Transfer in and/or out of their store(s). Though I like how conscientious the system guides you to be, I find that usually this button is an extraneous step. Perhaps this process could be more streamlined if this question did not pop up, in an automatic fashion.

 

from Goodwill Industries of the Inland Northwest
Specialty: Other specialty retailer
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Counterpoint is a Remarkable Product!

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Likes Best

We have been using Counterpoint for 2 years now, our experience has been positive on all levels of our organization. Our accounting team, retail operations, and our Information Technology team have all had enormous successes with installation, training, reporting, etc. Bank card processing is secure, easy to implement and maintain. Cashiers catch on very quickly, customers love the ease of use.

Likes Least

Negatives are minimal, seems as if support sometimes is a bit slow in coming, some of the SQL database configurations pose a bit of a challenge, but overall satisfaction remains high.

Recommendations

Given all of the changes occurring with the card payment industry, having someone such as NCR on your side is a "no-brainer" in my opinion. The return on investment is rather immediate, training costs diminish, support needs are minimal, overall management is very easy.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Very Useful for Retail Management

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Likes Best

It is very easy to organize what you need to do across multiple accounts for office workers and salespeople. Having it store every transaction is definitely the best aspect needed for all POS software.

Likes Least

There's nothing wrong with the software that I've encountered at all.

Recommendations

Try it out themselves to see if they like it or not.

 

from Design2Brew
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

Product is great - customer service is AWFUL.

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The software has great functionality there are a lot of bells and whistles if only you had documentation to see how it works. With no documentation you are forced to return to the re-seller time and time again for every single question.

Likes Least

The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions. You must go through your reseller for everything and without documentation that means you will be calling them a lot. This is the NCR model to drive consulting to their resellers.

For example, we installed version 8.5 on brand new hardware. It took 8 days to install the software on one brand new pc running windows 8.1 Pro. We watched our reseller install/uninstall/reinstall/uninstall again dot.net and other windows files on the pc. We watched them edit our hosts files time and time again. We paid for a hardware team to come in and look at our new hardware. Ultimately, we had to totally re-install windows on the machine to make it work after all of their playing.

And then the ISC250 device which will make you pin and chip compliant for October. Six weeks after purchase it is still not installed. There is no documentation and we are again at the mercy of our reseller who are researching the problem.

Recommendations

Look for a software system with the functionality PLUS customer service to back it up. NCR Counterpoint is just not that software.

Specifically ask
1. Do you have a user forum? Can I see it before I purchase the software? Does anyone monitor the forum to answer questions? Is the forum data truncated?

2. Do you have a knowledge base? Can I see it before I purchase the software? Is this the same knowledge base used by the resellers?

3. What does the product documentation consist of? Are there technical specs and detailed guidance for customers available?

4. If customers are not happy with their re-seller what are the options for getting answers they need?

 

from Chattanooga Goodwill Industries
Specialty: General merchandise
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

CounterPoint is one of the most functional POS software on the market

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Likes Best

CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question!
I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating machine; it has made a day and night difference in our daily business routines. With CounterPoint, we are so much more efficient and effective, 100% of the time.
RCS supports this product so well that they came out to our first Go Live store deployment to make sure we were ready and set to go. At the Go Live, we hit the ground running and haven't looked back. Counterpoint SQL with RCS leading the way has made all things possible, including making our working lives so much better! The reporting has saved store managers valuable time and freed them up to allow them do more in keeping the daily operations under control. Accounting knows what is going on at any given moment, and Retail management has seen such an overall improvement in the way our business runs and functions. They just keep expanding and using CounterPoint for more and more.

Likes Least

There isn't anything to not like about either RCS or CounterPoint.

Recommendations

When looking at other software ask about how rich its integration, reporting and support are. There isn't anything out there that can beat CounterPoint's Crystal reporting or RCS's stellar support team. They are the cream of the crop, and you won't find the personal attention that RCS gives anywhere else. Just pick up the phone and get the answers you need with RCS!

 

from U.S.Post office
Specialty: Mail / phone order
Size of portfolio: 101 or more users Portfolio size: 101 or more users

NCR POS review

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Likes Best

I like the ease of use. Trouble shooting and technical help are just a phone call away.

Likes Least

Nothing so far. It's been easy to use without much technical difficulty.

Recommendations

Use the training manual fully before attempting to use. It's not bad once you get used to it.

 

from Audi
Specialty: Manufacturing & wholesale
Size of portfolio: 101 or more users Portfolio size: 101 or more users

NCR POS Retail @ Play

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Likes Best

Flexibility and customization of software. User-friendly platforms. Tech-driven hardware and tools. Great customer service.

Likes Least

NCR is very expensive service and product. It's not ideal for small businesses or upstarts.

Recommendations

Shop around and compare software, hardware, customer service to determine best the POS solutions for your company.

 

from mhalperinco
Specialty: e-Commerce
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Helps improve bottom line

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Likes Best

Well-designed software program. It's intuitive to use, and it's very easy to use and train employees.

Likes Least

Some unnecessary software that we do not use in our daily use.

Recommendations

Use it on a trial basis to see if it meets your requirements.

 

from TTe
Specialty: Manufacturing & wholesale
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Overall a good tool

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Likes Best

The design and interface is slick and user friendly, also the keyboards.The software is robust and runs smoothly in almost all occasions. The product is compact compared to the products from other suppliers. I must say, this is a very good tool for cashiers, accountants, it is worth the money spent.

Likes Least

The display panel could be larger, and the processing speed needs to be improved.

Recommendations

Focus on the machine to man interface, and also reduce the irrelevant introductions, just highlight the key messages in bold character. Please also pay extra attention to the layout of the receipt, I hope it could be like the iphones, fonts, serif,etc

 

from Boeing Stores
Specialty: Gifts
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Counterpoint POS

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Likes Best

Vendor Rep very willing to work with us to customize system.

Likes Least

Sometimes "clunky" and time-consuming to perform a task (lots of steps involved).

Recommendations

Have a list of specific requirements and ask to see demos of that functionality.

 

from Bank of America
Specialty: e-Commerce
Size of portfolio: 101 or more users Portfolio size: 101 or more users

NCR software

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Likes Best

I like their history and reliability. They are continually making updates and fixes.

Likes Least

Sometimes there are bugs, and incorporating the software internally can be challenging.

Recommendations

Look into the contracts and SLAs to make sure they meet your timelines.

 

from DoughRoller
Specialty: Restaurant
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Software is useless if it can't get implemented

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Likes Best

The best thing about our POS is Secure Access and being able to dial in from anywhere

Likes Least

There are too many to list. They were two months late on installation. It's been four months now, and all of the contracted features still aren't implemented.

Recommendations

Double the time you think you need. I requested bids from seven companies and got three back. The industry in general is a mess.

 

from County Line Nursery
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not an upgrade

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Likes Best

The jury is still out. We are still trying to find our way through SQL. We used Counterpoint V7 for years, and SQL is like buying a whole new, unfamiliar system.

Likes Least

I think SQL was deliberately made different, complicated, and unrelated to V7 to generate profit for not only ncr, but for the support companies as well.

Recommendations

Look at the support rates; look at instruction manuals; look at sql as a new pos system and not as an upgrade. Despite having V7 for years, we spent a lot of money getting SQL up and running. We could have bought another system from scratch.

 

from Learning Express
Specialty: Toys / hobby shop
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

CounterPoint at Learning Express

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Likes Best

The software was easy to learn, performs exactly as we expected, and gives us a modern, state-of-the-art POS system. The vendor was very knowledgeable and executed the data conversion flawlessly.

Likes Least

Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support. It sometimes feels that we are being nickeled and dimed.

Recommendations

I would compare vendors more carefully to determine which one might be more reasonable on expenses such as support after the install.

 

from Jan's Sports
Specialty: Sporting goods
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Correct Information

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Likes Best

There are some people that obviously don't know how to use this system. You can send beginning and end dates to promotions and sales. Pretty much every function I have needed, I have been able to find. I especially love the ability to export almost anything to CSV to quickly manage our 14k SKUs.

Likes Least

Get the right rep! There are some great reps out there, but don't buy this from Automated Office Systems in Salt Lake. You will be sorry!

Recommendations

Really do your homework. The supplier has a lot of power (Porter's five forces), because it is expensive to switch once you commit to a POS.

 

from Conrads College Gifts
Specialty: Gifts
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

It's overly complicated and highly priced!

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I cannot say anything nice about this product. There are many things we don't like about this product.

Likes Least

The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it.

Recommendations

Ask a lot of questions and demo it before considering making a purchase.

 

from Kate's
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

NCR Silver- a great POS system!

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Likes Best

User-friendly! It consistently works for our day to day sales. The back office makes it easy to go in and change what we need, and it instantly updates on the POS system. It took a little getting used to as with any new product, but we are ultimately very happy with its performance. We sometimes take one iPad on the road, and it's great to have the system readily available in two locations!

Likes Least

We have had some problems with our credit card swipes provided by NCR. We bought new iPads, and the swipes were still set up for the old connection, not the new, smaller charging port. We then bought converters to make it work, and since then, NCR has come up with the proper hook up at $79/each and we need two. It just became a bit costly, but we understand the evolution of technology and that it is constantly changing.

Recommendations

Use the free trial they offer and see if it works for you. The back office took me a couple of weeks to get used to, and I still learn something new every day. NCR has help available most hours of the day and will walk you through any problems you encounter.

 

from Cosmic Fish

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We are a retail gift/novelty/tobacco store that has used this software for eight years.

This software is expensive, tech support is very expensive, and in our experience, tech support charged us even for informing them of bugs and glitches. When we tried to enter tax codes on loyalty cares for Missouri, they went against the Department of Revenue codes, but our understanding is that there is no way to fix it. There is no way to easily track consignment sales. The software would not print Z tapes on receipt paper, but only on 8x12 paper with the margins cut off. There is not a SKU lookup that employees can access without seeing costs of goods. There is no way to print small barcodes unless you print them on butterfly labels and waste half of them. The software does not come with a manual. The help button didn't work half the time. The Crystal Reports feature does not work.

It was a very expensive program, and the cost is ongoing. You have to pay subscription dues yearly for the software and a call to tech support is always a significant charge, which we had to pay even when we didn't feel the issue was resolved.

 

from VOLUSIA TOP GUN

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The product is OK at best. Their support is lacking and they will charge you for everything they can. Training is expensive, and unless you get Renee during your support calls, your probably won't get a resolution in a reasonable time frame. I use Counterpoint for a gun retail store in Daytona Beach FL "Volusia Top Gun". Please feel free to contact me regarding this system. I have had it with this system and their support. The Bound Book software they offer is even worse!

 

from POS Nation

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NCR Counterpart offers flexibility, which no one else can assure you for your business. The online shopping cart option also adds an extra advantage to the credibility of the software.

The only shortcoming that i found quite unnecessary is the restricted use (IOS peripherals), but I'm sure that it will be overcome soon.

 
 
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