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NCR Counterpoint POS and Retail Management Software
|15 Reviews (3.9/5)|
NCR provides a technology blueprint that enables retailers to drive traffic into their stores, sell more product and reduce their costs. The NCR Counterpoint solution includes an e-mail marketing tool, integrated ecommerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.
The NCR Counterpoint omni-channel solution is fully configurable to further improve retailers’ ability to manage their individual business effectively. Retailers can sell online using the integrated ecommerce solution and bring their products wherever their customers are gathering with mobile POS offerings. Use the integrated email marketing system which allows retailers to use customer data to develop email marketing campaigns to drive sales and increase loyalty. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.
POS terminals used with NCR Counterpoint systems can be customized to either be touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.
Built in PA-DSS compliant credit card processing and the ability to integrate with most accounting software applications allows NCR Counterpoint to be a great solution for users looking to keep a detailed account of expenses and revenue.
NCR Counterpoint requires Microsoft SQL Server and Windows OS. It is offered as either an on-premise or hosted system and requires hardware from either NCR or a third-party. With a network of support and implementation staff across North America, NCR's retail solution is one we recommend very often to retailers looking for a full-featured system.
There are a number recent events impacting users of the Radiant POS solution:
- NCR Corporation announced plans to acquire Radiant Systems, Inc. in July, 2011. The acquisition would lead to Radiant Systems’ specialty and hospitality solution becoming an additional vertical to NCR’s core retail and financial offerings. The acquisition was completed in August, 2011.
- CPMobile, a new mobile retail solution from NCR, launched in September, 2011. The solution uses a credit card sled and integrates with Radiant CounterPoint point of sale solution. CPMobile runs on the Apple iPhone/iPod Touch and iPad (iOS version 5.0 or later required).
- Radiant Systems CounterPoint SQL 8.3.9 was pushed live in February, 2011. This service pack updated biometric driver support, improved eCommerce and in-store inventory integration, and fixed bugs involving stored value cards. The next service pack is expected to go live mid-summer 2012.
- A number of national groups have selected NCR-based point of sale products so far in 2012: the Green Bay Packers announced on February 2, 2012, that they would be implementing NCR technology at Lambeau Field; Harp Foods grocery stores announced in February 22, 2012, that they would be moving to upgraded NCR terminals and solutions in its stores; and School-Link Technologies, a technology solutions provider, now offers NCR point of sale solutions for its K-12th grade education clients beginning in May, 2012.
15 Reviews of NCR Counterpoint POS and Retail Management
The only shortcoming that i found quite unnecessary is the restricted use (IOS peripherals), but I'm sure that it will be overcome soon.
We spent considerable time and effort evaluating every provider we could scare up.
CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive.
We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.
We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories.
I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there....
It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory.
CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint.
Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act.
The training of staff was so easy and quick to pickup. My staff and myself have had such a great time adapting to the new software. It is so easy to track inventory, sales, customers, and again the use of many new and different reports that help us on a daily basis. Our favorite is the 2 or 3 steps at the End of Day, with the older version there were so many steps and this is 1,2,3 and complete. Our support team is highly professional and always answers our calls in a timely manner. We are also excited because we do not HAVE to call them as much now with the new SQL. I would highly recommend CounterPoint to anyone who asks.
One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now. She really knows her stuff!
CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before.
I truly recommend this software to everyone.
We can't take consignments. Serial #s are missing from the bound book table. Our VAR is too overwhelmed to speak to us for entire days, bringing our business to a standstill. There is a substantial list of fixes that have been submitted to the programmers, and no timetable has been given for when they will be completed. Meanwhile, our business is limping along.
Software is supposed to make your life easier, so you can run your business. It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system. I have to hand-write labels for our firearms because the software cannot accommodate what we need to print on the label. We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed.
There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system.
The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members.
Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever.
Hi-Time Wine Cellars
I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems.
Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use.
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