NCR Counterpoint Software


 

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.

The NCR Counterpoint omni-channel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.

POS terminals used with NCR Counterpoint systems can be customized to either be touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.

NCR Counterpoint requires Microsoft SQL Server and Windows OS. It is offered as either an on-premise or hosted system and requires hardware from either NCR or a third-party.

 

NCR Counterpoint - POS
 
  • NCR Counterpoint - POS
    POS
  • NCR Counterpoint - Mobile
    Mobile
  • NCR Counterpoint - Integrated email
    Integrated email
  • NCR Counterpoint - Mobile business alerts
    Mobile business alerts
  • NCR Counterpoint - Mobile
    Mobile
  • NCR Counterpoint - Mobile POS
    Mobile POS
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

58 Reviews of NCR Counterpoint

Showing 1-20 of 58

 

from ELDRIDGE PARK
Specialty: Museum / park / zoo
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Counterpoint

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Likes Best

Can't think of anything in particular that I like.

Likes Least

The system is not user friendly and the reports and help are not intuitive or easily customizable

Recommendations

The primary issue for our organization may be our size and the way this system works may not be the best fit for us.

 

from Total Pharmacy Supply
Specialty: Pharmacy
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Customizable

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N/A

Likes Best

Works good with our pharmacy distribution and warehouse locations

Likes Least

Doesn't track lot numbers very well and is not a validated software

Recommendations

find a good software consultant to help you with your customizations

 

from Pavilion Restaurant and Banquet Hall
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

It has been working fine just outdated

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Likes Best

It is very user friendly both FOH and BOH. It is easy to add modifiers for the servers. Payroll is done well and inventory tracking is relatively good

Likes Least

It is outdated. Old monitors and bulky desk top for BOH

Recommendations

It works for basic needs but is pretty bulky so if you are looking for something sleek and that you can have remote access to from anywhere this is not the product for you.

 

from MG Foods Inc
Specialty: Manufacturing & wholesale
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

This software is helpful and increases our productivity in many ways.

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Likes Best

How easy it is to understand and use which play an important role.

Likes Least

The fact we can't use quite as many functions as we'd like to.

Recommendations

Be patient in learning techniques and you will find new ways to do things which is great!

 

from Visions of Eden, LLC
Specialty: Gifts
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Product is fair ... but they will nickle and dime you to death ...

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Likes Best

What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory.

Likes Least

Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software!

Recommendations

Find a different program! Counterpoint out of the box is barely functional ... they need to do SO MANY "custom" upgrades to make it functional for a retail store ... it's completely ridiculous and VERY expensive! Also, it has been 6 years now, and we still don't have jewelry labels that print correctly. Six years people!!! Ridiculous.

 

from Christmas is...Everyday
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

It has been a road

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Likes Best

I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.

Likes Least

The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners.

Recommendations

Give it a chance. Do the demos. I do a lot of grid because my ornaments come in different colors, sizes, ect. That was the one thing the other POS I looked at did not have.

 

from INDUSTRIAL DRIVES
Specialty: Industrial supplies & machinery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

NEW VERSES OLD

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Likes Best

FAIRLY EASY TO LEARN IF YOU CAN GET THROUGH ALL THE SCREENS. THER ARE A LOT OF GOOD FEATURES, LOTS OF GOOD INFORMATION JUST NOT IN THE FORMAT YOU WANT SOMETIMES.

Likes Least

WHAT SHOULD BE ON ONE SCREEN IS BROKEN DOWN TO 4 OR 5 CAUSING LOTS OF LOST TIME. AND THE SCREENS DO NOT SHOW THE WHOLE LINES WITHOUT MOVING COLUMNS EACH TIME AND IT DOES NOT SHOW THE WHOLE DESCRIPTION OF PARTS UNLESS YOU GO ZOOM EVERY TIME. THERE SEEMS TO BE NO ONE TO LISTEN TO THE PROBLEMS SO THEY CAN BE CORRECTED ON UPDATES. WE USED THE OLD COUNTER POINT FOR 15 YEARS IT NEVER GAVE ANY PROBLEMS AND WAS VERY USER FRINDLY. THE OLD COUNTERPOINT WAS SO MUCH EASIER TO READ THE SCREEN IT HAD LARGE PRINT AND A GOOD CHOOSE OF BACK GROUND COLORS, EVEN THOUGH WE GET BIGGER SCREENS THE PRINT SEEMS TO GET SMALLER. WHY DO PROGRAMS ONLY USE A SMALL PART OF THE SCREEN THESE DAYS INSTEAD OF THE WHOLE SCREEN AND MAKE THE PRINT BIGGER.

Recommendations

BEFORE ANY MONEY CHANGES HANDS GET A SAMPLE PROGRAM AND PLAY WITH IT FOR A MONTH BEFORE PURCHASING

 

from Palo Cedro Feed, Inc.
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great People, Great System!!

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Likes Best

I love that the system is easy to use and to learn. The people that you work with are very helpful and quick to respond to any problems you might have. Most of our issues have not been "problems" they have been issues of not knowing how to do something. They immediately remote in and fix/show you how to work the system.

Likes Least

I haven't found anything that I dislike about this company or their product.

Recommendations

I have used two other systems besides the NCR and have demoed at least 3 other systems. The problems I ran into with some of the others was ease of use. And with that said, the convenience of a program being design around the clients needs. We are a feed store, we needed a system that could be set up where we could have tax easily Put on and Taken off items. We also needed a system that could be quantity prompted items. We sale multiple items that people like to purchase one, ten, or twenty items at a time. Most system automatically rings up one item and then an operator would have to click on that item and change it to more than one. It was too many steps.

We also needed a system that could be interface with QuickBooks. I was surprised to find that many programs out there could not be interfaced with Q.B. or if they do, they use their own codes. This would be fine for a NEW Start up business but for a business like ours, where we already had all our accounts established we wanted a system to download into the proper accounts. Many say they do but don't.

 

from State Trailer Supply
Specialty: Other specialty retailer
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Takes too much time to customize and setup.

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Likes Best

Extremely customizable. has a lot of flexibility but be prepared to spend lots of time setting it up

Likes Least

Need a full time programmer to keep things running.

Recommendations

Make sure your reseller is an expert on the software. You'll need Crystal reports to do any modification to reports. Thoroughly test it before going live.

 

from Central Computers
Specialty: Electronics & appliances
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Needs a lot of work.

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N/A

Likes Best

Search functionality isn't terrible. I would like improved keyword based search.

Likes Least

Very unstable. Constantly having to log back in. It seems that counter point loses connection to database at least once a day and it is very frustrating. Just launching the ticketing system takes too long.

Recommendations

Learn the most effective way to lookup specific products.

 

from Central Computers
Specialty: Electronics & appliances
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Not too shabby.

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N/A

Likes Best

Big, easy to navigate buttons, and easy to locate items through inventory system

Likes Least

Could be our servers, but sometimes it takes a while to load windows, scrape for items.

Recommendations

Don't mind the delay that appears in loading. Check out every different feature that Counterpoint has, from point of sales and transfers to receiving.

 

from Central Computers
Specialty: Other specialty retailer
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Good for simpler needs, but is slow for more complex tasks

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Likes Best

It's easy to check on inventory at our home and remote locations. Payment processing is straightforward. Printing labels and price tags is simple.

Likes Least

It's difficult to reprint old invoices or find the history of a product without clicking on menus, some of which are cryptically named. It is slow during peak usage times.

Recommendations

It's a good program if you want a straightforward terminal and inventory application, but it can become very slow if you have more demanding tasks for it.

 

from Central Computers
Specialty: Electronics & appliances
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Review of NCR Counterpoint

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Likes Best

Has everything that's necessary for a retail store.

Likes Least

Not always intuitive in finding options needed to complete a task. Takes a while to learn where everything is and how to use the product.

Recommendations

Figure out if you need simplicity or options. The more options you have, the bigger the learning curve is.

 

from Central Computers
Specialty: Electronics & appliances
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

NCR Counterpoint: An Invaluable Tool...A Work In Progress

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Likes Best

The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see & navigate. It is also simplistic in design and doesn't add too many unnecessary bells & whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties.

Likes Least

Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash.

Recommendations

Give yourself adequate time to fully experience all the ins and outs, intricacies of the NCR Counterpoint software (at least a full month) before attempting an evaluation review. If things go wrong when using the software, give it another chance, ask your IT team to help you before you label something as a "glitch" or "flaw".

 

from Central Computers
Specialty: Electronics & appliances
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

i thought that the system was very good when it was working properly.

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Likes Best

Its very straight forward and nothing is hidden. I was able to pick up how to use everything on my first day.

Likes Least

It can be cery slow and laggy at times. Also it smetimes freezes.

Recommendations

Be patient with it. The system will do some funky things but nothing too crazy.

 

from central computer
Specialty: Other specialty retailer
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great experience

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Likes Best

Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.

Likes Least

If the network is down, it is a pain to work with the software.

Recommendations

The software should be improved during the offline mode and push up automatically to the central database.

 

from Central Computer
Specialty: Electronics & appliances
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Mark's review after using CounterPoint for nearly 5 years

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Likes Best

I can't really say that there is one feature that stands out in a good way. It satisfies a need but it could be simpler, easier to use, faster, better looking, less prone to freezing or just outright crashing. I don't have an opinion of the vendor as I've never dealt with them.

Likes Least

My least favorite part of this software is the inventory search window. I'm more likely to understand a cipher than the way it organizes things there.

Recommendations

I'm not at all familiar with the other systems out there so I can't say that I would recommend them over this one. However I can't recommend this product given my nearly 5 year history using it. Additionally my experience could be tainted by poor configuration but its been pretty consistently unpleasant for years.

 

from Central Computers
Specialty: Electronics & appliances
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Counterpoint, it's a thing.

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Likes Best

This is a great point of sales system, I enjoy it because it is very easy to use during check-out, and makes it really simple to find certain items via the items tab whether you know the item number, or a part of the description, or the name of the item it's all great fun.

Likes Least

Navigation of Counterpoint can be a little iffy sometimes when you're trying to do something specific that Counterpoint may not accommodate for certain functions. As well, trying to find an old ticket freezes up our computers on occasion since we've had so many sales the system freezes, but we have some old computers anyways.

Recommendations

It starts to get chaotic if you have a million items.

 

from Central Computers
Specialty: Electronics & appliances
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Competent POS software

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Likes Best

Extensive tools and options for inventory tracking and management

Likes Least

The interface can be unintuitive and intimidating, especially to new users. It also seems to freeze a lot, but I don't know how much of that is the company's back end.

Recommendations

CounterPoint is fine, it handles inventory well, it has lots of options for tracking and managing. If you need a piece of software that's capable of handling more complex transactions, CounterPoint is a good choice if you're willing to put in the time to learn its ins and outs.

 

from Altum
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Have been using Counterpoint since 2007

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Likes Best

Very user friendly. Easy to train new users. Very customer friendly.

Likes Least

Would love to see some different formatting of reports and ease of creating reports.

Recommendations

When shopping for software, I realized that the different options available either put POS as priority and accounting side secondary or vice versa. No complete packages satisfies both as priority.

 
 
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