NCR Counterpoint Software


 

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.

The NCR Counterpoint omni-channel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.

POS terminals used with NCR Counterpoint systems can be customized to either be touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.

NCR Counterpoint requires Microsoft SQL Server and Windows OS. It is offered as either an on-premise or hosted system and requires hardware from either NCR or a third-party.

 

NCR Counterpoint - POS
 
  • NCR Counterpoint - POS
    POS
  • NCR Counterpoint - Mobile
    Mobile
  • NCR Counterpoint - Integrated email
    Integrated email
  • NCR Counterpoint - Mobile business alerts
    Mobile business alerts
  • NCR Counterpoint - Mobile
    Mobile
  • NCR Counterpoint - Mobile POS
    Mobile POS
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

49 Reviews of NCR Counterpoint

Showing 1-20 of 49

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Needs a lot of work.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Search functionality isn't terrible. I would like improved keyword based search.

Likes Least

Very unstable. Constantly having to log back in. It seems that counter point loses connection to database at least once a day and it is very frustrating. Just launching the ticketing system takes too long.

Recommendations

Learn the most effective way to lookup specific products.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Not too shabby.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Big, easy to navigate buttons, and easy to locate items through inventory system

Likes Least

Could be our servers, but sometimes it takes a while to load windows, scrape for items.

Recommendations

Don't mind the delay that appears in loading. Check out every different feature that Counterpoint has, from point of sales and transfers to receiving.

 

from Central Computers
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Good for simpler needs, but is slow for more complex tasks

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's easy to check on inventory at our home and remote locations. Payment processing is straightforward. Printing labels and price tags is simple.

Likes Least

It's difficult to reprint old invoices or find the history of a product without clicking on menus, some of which are cryptically named. It is slow during peak usage times.

Recommendations

It's a good program if you want a straightforward terminal and inventory application, but it can become very slow if you have more demanding tasks for it.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Review of NCR Counterpoint

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Has everything that's necessary for a retail store.

Likes Least

Not always intuitive in finding options needed to complete a task. Takes a while to learn where everything is and how to use the product.

Recommendations

Figure out if you need simplicity or options. The more options you have, the bigger the learning curve is.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

NCR Counterpoint: An Invaluable Tool...A Work In Progress

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see & navigate. It is also simplistic in design and doesn't add too many unnecessary bells & whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties.

Likes Least

Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash.

Recommendations

Give yourself adequate time to fully experience all the ins and outs, intricacies of the NCR Counterpoint software (at least a full month) before attempting an evaluation review. If things go wrong when using the software, give it another chance, ask your IT team to help you before you label something as a "glitch" or "flaw".

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

i thought that the system was very good when it was working properly.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Its very straight forward and nothing is hidden. I was able to pick up how to use everything on my first day.

Likes Least

It can be cery slow and laggy at times. Also it smetimes freezes.

Recommendations

Be patient with it. The system will do some funky things but nothing too crazy.

 

from central computer
Specialty: Other specialty retailer
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.

Likes Least

If the network is down, it is a pain to work with the software.

Recommendations

The software should be improved during the offline mode and push up automatically to the central database.

 

from Central Computer
Specialty: Electronics & appliances
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Mark's review after using CounterPoint for nearly 5 years

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I can't really say that there is one feature that stands out in a good way. It satisfies a need but it could be simpler, easier to use, faster, better looking, less prone to freezing or just outright crashing. I don't have an opinion of the vendor as I've never dealt with them.

Likes Least

My least favorite part of this software is the inventory search window. I'm more likely to understand a cipher than the way it organizes things there.

Recommendations

I'm not at all familiar with the other systems out there so I can't say that I would recommend them over this one. However I can't recommend this product given my nearly 5 year history using it. Additionally my experience could be tainted by poor configuration but its been pretty consistently unpleasant for years.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Counterpoint, it's a thing.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

This is a great point of sales system, I enjoy it because it is very easy to use during check-out, and makes it really simple to find certain items via the items tab whether you know the item number, or a part of the description, or the name of the item it's all great fun.

Likes Least

Navigation of Counterpoint can be a little iffy sometimes when you're trying to do something specific that Counterpoint may not accommodate for certain functions. As well, trying to find an old ticket freezes up our computers on occasion since we've had so many sales the system freezes, but we have some old computers anyways.

Recommendations

It starts to get chaotic if you have a million items.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Competent POS software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Extensive tools and options for inventory tracking and management

Likes Least

The interface can be unintuitive and intimidating, especially to new users. It also seems to freeze a lot, but I don't know how much of that is the company's back end.

Recommendations

CounterPoint is fine, it handles inventory well, it has lots of options for tracking and managing. If you need a piece of software that's capable of handling more complex transactions, CounterPoint is a good choice if you're willing to put in the time to learn its ins and outs.

 

from Altum
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Have been using Counterpoint since 2007

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Very user friendly. Easy to train new users. Very customer friendly.

Likes Least

Would love to see some different formatting of reports and ease of creating reports.

Recommendations

When shopping for software, I realized that the different options available either put POS as priority and accounting side secondary or vice versa. No complete packages satisfies both as priority.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Enjoyable Experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Very easy to use and fairly intuitive. The software is simple to navigate and does everything we need it to do.

Likes Least

When problems or errors come up, they can be very difficult to deal with.

Recommendations

Think on how often you haven't had issues with the software vs the times you've had difficult issues with it. If the problems are so infrequent you can't remember them then its reliability is high.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Slow and Lackluster Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy access to data stored in databases. Not much else.

Likes Least

It is very slow and doesn't intuitively go from area to area for typing, doesn't have an easy way to search custom things from previous tickets.

Recommendations

Takes a long time to learn, and a lot of things aren't even frequently used.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Has reliability and stability issues

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It is better than using a ledger and pencil.
It is relatively easy to see store inventory.
It runs on lower end systems.

Likes Least

It freezes and crashes regularly despite efforts to fix or patch it.

Recommendations

Be sure whoever designs the interface for your particular needs knows how to lay things out logically.

 

from Central Computer
Specialty: Electronics & appliances
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Simple to use easy to learn.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The easy to use interface makes it easy to work with.

Likes Least

It has some issues from time to time but they're compatibility server issues.

Recommendations

From personal experience I don't think I have much to say at this time.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Counterpoint works for the most part

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The sales terminal is easy enough for new employees to get accustomed to.

Likes Least

Inventory searching. Interface of lists are walls of text. It becomes rather tiresome sorting through customized search queries.

Recommendations

Get the support. Be sure to have someone well versed in the product and know everything there is to learn on both the user end and back end before trying to implement this into your retail environment.

 

from Organic Avenue
Specialty: Restaurant
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

I enjoy working with NCR Counterpoint

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I really enjoy how simple, straightforward and user-friendly this system is...it makes tasks easy and clear. I find that I can easily accomplish tasks through this system, and have plenty of time left over to do other things that I need to get done at work. As a trainer at my company, I also find that training new employees to utilize NCR Counterpoint is relatively easy.

Likes Least

I wish that the graphics were a bit more catchy and colorful. I find that though I like the simplicity of NCR Counterpoint, including the visual aspect of it, it would be fun if it got a graphic makeover. I've been utilizing it for almost 2 years now, and am slightly bored of the graphics...just being totally honest.

Recommendations

I would take away the additional button that says, "Are you sure that you want to post?" This button pops up when someone is completing a Transfer in and/or out of their store(s). Though I like how conscientious the system guides you to be, I find that usually this button is an extraneous step. Perhaps this process could be more streamlined if this question did not pop up, in an automatic fashion.

 

from Goodwill Industries of the Inland Northwest
Specialty: Other specialty retailer
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Counterpoint is a Remarkable Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We have been using Counterpoint for 2 years now, our experience has been positive on all levels of our organization. Our accounting team, retail operations, and our Information Technology team have all had enormous successes with installation, training, reporting, etc. Bank card processing is secure, easy to implement and maintain. Cashiers catch on very quickly, customers love the ease of use.

Likes Least

Negatives are minimal, seems as if support sometimes is a bit slow in coming, some of the SQL database configurations pose a bit of a challenge, but overall satisfaction remains high.

Recommendations

Given all of the changes occurring with the card payment industry, having someone such as NCR on your side is a "no-brainer" in my opinion. The return on investment is rather immediate, training costs diminish, support needs are minimal, overall management is very easy.

 

from Central Computers
Specialty: Electronics & appliances
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Very Useful for Retail Management

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It is very easy to organize what you need to do across multiple accounts for office workers and salespeople. Having it store every transaction is definitely the best aspect needed for all POS software.

Likes Least

There's nothing wrong with the software that I've encountered at all.

Recommendations

Try it out themselves to see if they like it or not.

 

from Design2Brew
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

Product is great - customer service is AWFUL.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software has great functionality there are a lot of bells and whistles if only you had documentation to see how it works. With no documentation you are forced to return to the re-seller time and time again for every single question.

Likes Least

The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions. You must go through your reseller for everything and without documentation that means you will be calling them a lot. This is the NCR model to drive consulting to their resellers.

For example, we installed version 8.5 on brand new hardware. It took 8 days to install the software on one brand new pc running windows 8.1 Pro. We watched our reseller install/uninstall/reinstall/uninstall again dot.net and other windows files on the pc. We watched them edit our hosts files time and time again. We paid for a hardware team to come in and look at our new hardware. Ultimately, we had to totally re-install windows on the machine to make it work after all of their playing.

And then the ISC250 device which will make you pin and chip compliant for October. Six weeks after purchase it is still not installed. There is no documentation and we are again at the mercy of our reseller who are researching the problem.

Recommendations

Look for a software system with the functionality PLUS customer service to back it up. NCR Counterpoint is just not that software.

Specifically ask
1. Do you have a user forum? Can I see it before I purchase the software? Does anyone monitor the forum to answer questions? Is the forum data truncated?

2. Do you have a knowledge base? Can I see it before I purchase the software? Is this the same knowledge base used by the resellers?

3. What does the product documentation consist of? Are there technical specs and detailed guidance for customers available?

4. If customers are not happy with their re-seller what are the options for getting answers they need?

 
 
Write a Review