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NCR Counterpoint POS and Retail Management Software
 | 15 Reviews (3.9/5) |
NCR provides a technology blueprint that enables retailers to drive traffic into their stores, sell more product and reduce their costs. The NCR Counterpoint solution includes an e-mail marketing tool, integrated ecommerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.
The NCR Counterpoint omni-channel solution is fully configurable to further improve retailers’ ability to manage their individual business effectively. Retailers can sell online using the integrated ecommerce solution and bring their products wherever their customers are gathering with mobile POS offerings. Use the integrated email marketing system which allows retailers to use customer data to develop email marketing campaigns to drive sales and increase loyalty. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.
POS terminals used with NCR Counterpoint systems can be customized to either be touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.
Built in PA-DSS compliant credit card processing and the ability to integrate with most accounting software applications allows NCR Counterpoint to be a great solution for users looking to keep a detailed account of expenses and revenue.
NCR Counterpoint requires Microsoft SQL Server and Windows OS. It is offered as either an on-premise or hosted system and requires hardware from either NCR or a third-party. With a network of support and implementation staff across North America, NCR's retail solution is one we recommend very often to retailers looking for a full-featured system.
Recent News
There are a number recent events impacting users of the Radiant POS solution:
- NCR Corporation announced plans to acquire Radiant Systems, Inc. in July, 2011. The acquisition would lead to Radiant Systems’ specialty and hospitality solution becoming an additional vertical to NCR’s core retail and financial offerings. The acquisition was completed in August, 2011.
- CPMobile, a new mobile retail solution from NCR, launched in September, 2011. The solution uses a credit card sled and integrates with Radiant CounterPoint point of sale solution. CPMobile runs on the Apple iPhone/iPod Touch and iPad (iOS version 5.0 or later required).
- Radiant Systems CounterPoint SQL 8.3.9 was pushed live in February, 2011. This service pack updated biometric driver support, improved eCommerce and in-store inventory integration, and fixed bugs involving stored value cards. The next service pack is expected to go live mid-summer 2012.
- A number of national groups have selected NCR-based point of sale products so far in 2012: the Green Bay Packers announced on February 2, 2012, that they would be implementing NCR technology at Lambeau Field; Harp Foods grocery stores announced in February 22, 2012, that they would be moving to upgraded NCR terminals and solutions in its stores; and School-Link Technologies, a technology solutions provider, now offers NCR point of sale solutions for its K-12th grade education clients beginning in May, 2012.
NCR Counterpoint - Point of Sale and Retail Management Software
NCR Counterpoint Mobile - Sell Anywhere
NCR Retail Online - Integrated Ecommerce
NCR Customer Connect - Integrated Email Marketing
Payment Processing and 2 Second Credit Card Authorization
NCR Smart Alerts - Mobile Business Alerts
Supported Operating System(s):
Windows
Windows
15 Reviews of NCR Counterpoint POS and Retail Management
Overall rating
We sell serialized items, but our package didn't include this functionality. Our rep has since remedied this. We ordered 3 licenses so we could run our back office and 2 registers, but we only received an integrated credit card solution for one workstation. There should be a manual by now, and there should be a working help button by now. The screen that the help button generates should be specific to the screen you pushed it from and it should create a button on the task bar for convenient switching to and from help. There should be a key word search field that will search customers, items, layaways etc. There should be a way to look at posted and unposted transactions at the same time, instead of having to look one place to see what is going on today and another to see what happened up through yesterday. We switched to this from another retail software and we are very sorry. I could go on and on and on about what is wrong. Our employees who have nothing to compare it to, are learning it more easily, but much more intuitive software to compare it to.
Overall rating
NCR Counterpart offers flexibility, which no one else can assure you for your business. The online shopping cart option also adds an extra advantage to the credibility of the software.
The only shortcoming that i found quite unnecessary is the restricted use (IOS peripherals), but I'm sure that it will be overcome soon.
The only shortcoming that i found quite unnecessary is the restricted use (IOS peripherals), but I'm sure that it will be overcome soon.
Overall rating
Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider.
We spent considerable time and effort evaluating every provider we could scare up.
CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive.
We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.
We spent considerable time and effort evaluating every provider we could scare up.
CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive.
We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.
Overall rating
First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch.
We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories.
I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there....
It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory.
CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint.
Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act.
We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories.
I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there....
It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory.
CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint.
Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act.
Overall rating
This system is the worst I have ever had and I have only had two in twenty one (21) year. There is know reason that this company should not have a manual or how about a help button that really work. This is really funny I printed out a report but I for got were it was on the system. So I went to help and put in the name of the report and it said it was not there. If you have a question and need to call tech suport it will cost you a arm and a leg for the information were if you had a manaual or a help button that really work it would save you money.
Overall rating
Our organization is a non-profit organization, but has a specialized shop. Our shop hours are not normal retail and our customers are sometimes very demanding. Our inventory ranges from thousands of patches to clothing, jewelry, etc. We have used CounterPoint since 2005. Our shop previously had a cash register and the old source of look and order on inventory. In 2005 the shop was handed over to new management, who researched and concluded to use CounterPoint. I have been at this shop for over two years and transferred from another shop that also used CounterPoint. We had version 7.5 until this past August and we upgraded to SQL. Version 7 was great to work with but SQL is so much more... We are able to resource more reports than before, with the ease of being able to have the help menu available.
The training of staff was so easy and quick to pickup. My staff and myself have had such a great time adapting to the new software. It is so easy to track inventory, sales, customers, and again the use of many new and different reports that help us on a daily basis. Our favorite is the 2 or 3 steps at the End of Day, with the older version there were so many steps and this is 1,2,3 and complete. Our support team is highly professional and always answers our calls in a timely manner. We are also excited because we do not HAVE to call them as much now with the new SQL. I would highly recommend CounterPoint to anyone who asks.
The training of staff was so easy and quick to pickup. My staff and myself have had such a great time adapting to the new software. It is so easy to track inventory, sales, customers, and again the use of many new and different reports that help us on a daily basis. Our favorite is the 2 or 3 steps at the End of Day, with the older version there were so many steps and this is 1,2,3 and complete. Our support team is highly professional and always answers our calls in a timely manner. We are also excited because we do not HAVE to call them as much now with the new SQL. I would highly recommend CounterPoint to anyone who asks.
Overall rating
We are a retail garden center. We sell trees, shrubs, perennials, roses, birdseed feeders, grass seed, fertilizer, insecticide, fungicide, lawn and garden ornaments. We are open all year. It is a family owned and operated store in business for 109 years. We looked at software to run our inventory about 6 years ago. We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.
One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now. She really knows her stuff!
CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before.
I truly recommend this software to everyone.
One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now. She really knows her stuff!
CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before.
I truly recommend this software to everyone.
Overall rating
We are a retailer of firearms and just found out we are the first guinea pigs to use Counterpoint SQL 8.4.3. Since firearms are a regulated industry, they are always serialized. We purchased the bound book module to facilitate tracking the acquisition & disposition of firearms. In general, I do not find the system intuitive from a laypersons perspective. I can ring up a sale. However, receiving trade-ins on guns doesn't work.
We can't take consignments. Serial #s are missing from the bound book table. Our VAR is too overwhelmed to speak to us for entire days, bringing our business to a standstill. There is a substantial list of fixes that have been submitted to the programmers, and no timetable has been given for when they will be completed. Meanwhile, our business is limping along.
Software is supposed to make your life easier, so you can run your business. It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system. I have to hand-write labels for our firearms because the software cannot accommodate what we need to print on the label. We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed.
We can't take consignments. Serial #s are missing from the bound book table. Our VAR is too overwhelmed to speak to us for entire days, bringing our business to a standstill. There is a substantial list of fixes that have been submitted to the programmers, and no timetable has been given for when they will be completed. Meanwhile, our business is limping along.
Software is supposed to make your life easier, so you can run your business. It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system. I have to hand-write labels for our firearms because the software cannot accommodate what we need to print on the label. We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed.
Overall rating
My Company recently made the switch to CounterPoint Enterprise SQL 8.4 and would like to share my experience with Radiant Systems. We have been in business for over 50 years and have had several different POS systems and CounterPoint has been the best system by far. Implementing a new system is never easy but with the help of OneStep Retail Solutions this has been the easiest and the quickest implementation I have ever done.
There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system.
The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members.
Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever.
Sean Kinney
IT Manager
Hi-Time Wine Cellars
There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system.
The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members.
Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever.
Sean Kinney
IT Manager
Hi-Time Wine Cellars
Overall rating
We have been using CounterPoint software for over 10 years. The solution serves the retail environment well - it is easy to use and easy to teach new staff to use. Radiant has continued to develop it to meet the new world of Internet sales and marketing. I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to our website with two easy clicks.
I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems.
Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use.
I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems.
Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use.
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