Rain POS
About Rain POS
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Most Helpful Reviews for Rain POS
1 - 5 of 131 Reviews
Carolyn
11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2021
very good company to work with
Mary Virginia
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Love this system!
I can get the reports I need and want. Tech support is wonderful. They are constantly updating and improving the software.
PROSProduct is very easy to use. It's nice that I can put items on my website right from the product page. Web page is easy to edit.
CONSI wish there were more yarn and knitting notions vendors integrated into the system.
Reason for choosing Rain POS
The reps presented the information well. They answered any question I had and were willing to show me on a demo. The nicest people work here.
Lance
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Rain POS
This is a great program that integrates a point of sale program with a website store that keep inventory stock levels on the website. The basics functions are easy to use and learn.
CONSRain POS needs to make some of the reporting more functional so that you can see product sales easier and for a monthly and yearly sense.
Reasons for switching to Rain POS
Rain had the functionality to have a website with the POS program
Holly
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2020
Disappointed
It was a rough year and a half trying to operate a business with that many mistakes from their side.
PROSI liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.
CONSWe spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.
Reason for choosing Rain POS
Because of the umbrella effect: It linked our website with our store inventory in real time with our rental contracts. Everything was in one place. Sadly it was too good to be true.
Vendor Response
Holly, thank you for taking time to share your experience with our POS software. Here at Rain, our main objective is helping small businesses like yours succeed, so the fact that you found us to be detrimental to your store is disheartening. We've been busy in the 12 months since you cancelled and have greatly improved our rent-to-own module. If you like, please contact us to see those enhancements.
Replied December 2020
NATE
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Make the switch to Rain!
I also love being able to track repairs, replacing our previous hand written system. Priceless.
PROSHaving out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.
CONSAt times the system has quirks that are an annoyance to the user and is a low priority fix for developers.
Reasons for switching to Rain POS
It was a simple but dated system that wasn't meeting our needs.