ASI has been a proven, trusted leader in the hospitality software industry for more than 25 years. Their flagship solution, Restaurant Manager, is a feature-rich POS system that can be tailored for use in any kind of dining or food service environment, including fine dining and table service restaurants, quick service, takeout and delivery, as well as bars and nightclubs.
As part of this robust Point of Sale solution, Restaurant Manager users have access to a variety of applications that were designed to streamline the day-to-day activities of hospitality establishments while addressing the challenges these professionals face every day. These include mobile and cloud-based tools for remote management, fully integrated online ordering, customer loyalty programs and more.
We really like ASI's Write-On Handheld POS, which offers wireless tableside ordering and payment processing on an iPod touch. Instead of having to write down and then re-key an order at a POS station, servers can enter orders and take payments right at the table, reducing order inaccuracies, improving server efficiency and ultimately increasing customer satisfaction.
Restaurant Manager integrates with a number of peripheral devices, from printers and scanners to scales, cash drawers, kitchen display units and more. It also interfaces directly with other enterprise systems, including accounting software, credit card processing services and front desk applications, to name a few.
Restaurant Manager is sold through a network of restaurant profitability specialists who help craft solutions to fit the way their clients do business and offer training on how to maximize the return on a POS investment, as well as 24/7 support. We recommend the software to food service businesses with 10 or less locations
Chris from California Organics
Portfolio size: 6 to 10 users
It's a basic system, but the back office takes a while to move from report to report. There are some basic design flaws. For example, if the current date is at bottom of the list, you must scroll to the bottom of the page every time you want to look at current information.
It has the basic information. I wanted to upgrade to at table ordering, but the cost was a bit too much.
The product has not gone down more than two times in the last five years, when we needed assistance to ask simple question (where a particular button was), we were charged for on call support.
Here is the straw that caused me to switch. I wanted to go to order at table service (tablets). The rep said that I would have to pay for last two years service (never used service in last two years). Then in a later conversation, I mentioned I did not feel that this was really fair. Then I was told I could opt to just pay for a full upgrade (more expensive). I was deciding what to do, and the next evening, at 8:49 PM on a Friday, I was sent an email stating I had to decide right then if I was going to pay for the last two years; otherwise, it was off the table. He also said he tried to call and email me earlier that day.
It's fairly reliable, handles basic functions (screen ordering, receipt and kitchen printing, and end of day reports without graphs) okay.
It's out of date. Updates are costly, and customer service is lacking.
There are a lot of options, and I would ask for references before purchasing. Ask about the upgrade cost.
Alissa from Tango Restaurant
Portfolio size: 11 to 20 users
It is easy to use, but if there is a problem that occurs in the middle of a busy time, you have to call the company for help, and they charge for that.
The equipment is outdated and takes up a lot of space.
The quality is very outdated. Even if you get an update (which you have to pay for), the quality of the software is very poor.
I've called to ask reporting questions, and the tech made no effort to help or look into it.
There is nothing I like about this software.
This POS system is extremely outdated, difficult to use, and not user-friendly. The reports are a joke and look like they are from the 80s. The customer service is horrible, and they charge you for everything. There are much better and more up-to-date software products out there that offer free updates.
The equipment is very clunky and takes up a lot of space. The back office reporting takes forever to upload. We used this system for several years before switching. We updated the equipment twice, and the updates were minimal. The system we currently have updates a few time a month for free. There are far better POS systems out there.
Mikey from Rhyme again
Date: February 2013
I got two stations a year ago. I don't know much about computers, but bought my dads restaurant and know this would be better than hand written orders. I bought them from people in Raleigh, NC. They did their job and helped me when I knew nothing, but it didn't they come with a manual.
I got them to run reports, inventory, etc. I need to know if I need to buy something else or if it's already in my pos. A year later, I'm still learning. Any help to questions will be a big help. I need to know if I need to buy more to access the main stuff in the pos or just download something.