RetailSTAR POS Software


 

RetailSTAR POS Software by CAM Commerce has been an industry leader for specialty retail shops for more than 30 years.

CAM Commerce serves thousands of retailers across various markets. The company is one of the biggest names in retail software. RetailSTAR is targeted at small to mid-sized retailers. Clothing stores, shoe stores, sporting goods retailers, gift and hobby shops, and health food stores are some of RetailSTAR's best segment fits.

RetailSTAR offers a full suite of applications. We are big fans of RetailSTAR's simple POS interface. The single-key or touch-screen input methods are easy for cashiers to use, even with limited computer experience. A CRM module can track purchasing history, customer comments, or anniversary notifications to improve your customer service. Other applications include inventory management, retail accounting, e-commerce, merchandise planning, warehouse management and supply chain management.

Recently, RetailSTAR added mobile inventory applications. Their physical inventory app is especially helpful because it allows users to add and track inventory from your iPodTouch or iPhone 4 without an internet connection.

We think RetailSTAR's robust customer support is one of the key differentiators this system has to offer. A North America-based customer service team offers real-time support. On-site or online software training is also available.

RetailSTAR is an on-premise software solution, and is compatible with Windows servers. Retailers looking for a complete software and hardware solution can purchase HP POS terminals pre-installed with RetailSTAR directly through CAM Commerce.

 

 

 

RetailSTAR - Product Maintenance
 
  • RetailSTAR - Product Maintenance
    Product Maintenance
  • RetailSTAR - Tablet Signature Capture
    Tablet Signature Capture
  • RetailSTAR - Point of Sale
    Point of Sale
  • RetailSTAR - Example Website
    Example Website
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

27 Reviews of RetailSTAR

Showing 1-20 of 27

 

from Rebel Rags, LLC
Specialty: Apparel & fashion
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

This software was one of the best moves our company has made.

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Likes Best

The technical support staff's knowledge of the product is fantastic. The software itself is very in-depth.

Likes Least

As with any software as new releases come out there are bugs. The good thing is that the company is quick about releasing patches to fix the bugs.

Recommendations

This software is great for a growing company as well as any business not matter what size. The level of detail in the reporting for this software as well as the ease in which it allows me to track and re-order my inventory is amazing. It is a lot of hard work to get everything set up in the beginning but once you have, it is well worth it.

 

from gabler's drug
Specialty: Pharmacy
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Running software in retail drugstores.

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Likes Best

Great customer service and support. Retail Star offers broad reporting options. Easy to integrate credit card processing. Hardware purchased from CAM works and is very durable.

Likes Least

Need to add some additional information for vendor ordering.

Recommendations

Make sure that your software vendor offers turn key options that include hardware.

 

from Masquerade LLC
Specialty: Other specialty retailer
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Retail Star Tec Support

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There Technical Support is great ...the personal have always been very helpful and patient with our people...we are the largest and most successful Halloween store in New York City...when busy, during season, we have 18 registers going and 7 back office client computers...total craziness ...we have been using Retail Star since 2003 and it has gotten the job done when we need it the most ...fast, efficient, and with great detail sales reports, it has been a partner that has helped our business to be so successful.

Likes Least

My people are not always happy about the upgrades because they do not like change... but in end it is all for better, once they get use to the new system

Recommendations

Test the report modules they are great ...I never knew i could track so much information concerning sales and purchase orders (i export the reports into excel)...also you can track what the sales were year ago at same time and day...loads of great reports and very flexible

 

from Courtney Enterprises, Inc.
Specialty: Other specialty retailer
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

We couldn't do it without Retail Star.

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We have been a customer of Cam Commerce for over 20 years and on Retail Star for 9 years. Our company is focused on retailing, and only retailing. Retail Star offers a great, easy to use retail software program with a fast, easy POS system to operate the registers and wonderful back office operations so that we can focus on being retailers.

But, my favorite feature is the report writer. Honestly, you can get so much data out of the database it will make your mind spin. The flexibility of the reports really helps in looking at your data from all sorts of different points of view. You can really make your stores improve sales performances by uses the reports wisely.

The program is very stable, and so we do not have many tech calls. But, when we do have to call support, the Retail Star tech team is awesome. They are very easy to work with and are excellent problem solvers. What we do not want, or need, is an IT department and CAM offers us such a strong Tech Support team, that we do not need one.

Likes Least

This is not a CAM issue, but I wish we could get rid of the EMV chip readers. They are a pain in the rear.

Recommendations

There are many things that Retail Star as a program does well. The reports are incredibly easy to use and very valuable in running our company. The POS system is easy to use and fast. The color/size matrix is essential as is the promotion feature.

However, you must realize that once you have committed to the software, you are married to it and as in any relationship you want it to be functional and stable. The Retail Star tech support team is who you will be working with after you have installed your system. In my opinion, you will not find a better group to work with. They are very knowledgeable and patient and get you out of trouble and/or clarify issues very easily. We have people call tech support who have all different levels of computer skills, and the tech support team works well with anyone. Thus, we do not need to be experts in computers, we can leave that to CAM and remain focused on our job as retailers. The excellent service we get from the CAM tech team is one of THE most important features to us and why we continue to stay with CAM. They keep us running.

So, my recommendation is to be sure to put a priority on being absolutely sure you will have the support you need to keep everything up and running. We have found that at CAM.

 

from Village maternity
Specialty: Apparel & fashion
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Worst company and product I have dealt with in 32 years of business!

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Likes Best

The reporting is much better than any system I have worked with previously. I also like that you can search for products with multiple search search terms.

Likes Least

Overall, I have not had a good experience with Cam Commerce. Their training is terrible and they will try to get you to buy things every step of the way (my sales person told me I had to have stands for the swipers for them to work, which after buying them overpriced from Cam, I realized is not true). It is incredibly difficult to get ahold of the support team - even on our launch day, they wouldn't call us back so we had to turn away customers because the system wasn't working. The sales team will promise a lot of features that don't actually exist (they are all in 'development').

I read some reviews that say the company is a scam and it does feel a bit like that when working with them. They try to lock you into contracts by promising a lot, but don't reveal that those promises cost more money.

The actual system is incredibly complicated. It seems there have been so many developers working on it that nothing is consistent - one module will tell you to hit RETURN, while another you will have to hit ADD. Overall, it has increased my checkout time significantly.

I would say avoid this company at all costs. I was really disappointed to see what terrible people there are in the world during this process and they all seem to work at Cam Commerce.

Recommendations

I would say RUN. I feel like I got sold a lemon from a used car salesman. There are a lot of other products out there that will perform much better! I walked away from a lot of money to go back to my old RMS system because it worked so much better and I couldn't handle talking to the support team.

  Response: Michele Salerno, Director of Marketing& Sales, CAM Commerce Solutions

Date: April 2016

April 2016

 

We have over 1,200 active clients successfully operating their retail businesses utilizing our software, many of which have been able to expand and streamline efficiencies as a direct result of our retail management system. In partnering with merchants, we offer one-on-one training sessions for their initial project, as well as ongoing training personalized to their needs. We also offer webinars that educate the merchant on current modules as well as new features that are continually added to the product. In addition, we operate a real-time technical support department with over 90% of calls answered under two minutes. It is unfortunate that you feel you have had an experience such as this, thus far. As we continue to work together and support your operation, we are optimistic that Village Maternity will experience the customer service and attention that we have been known to provide retailers with for over 30 years.

 

from George Bush Presidential Library Museum Store
Specialty: Museum / park / zoo
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

RetailSTAR is great!

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Likes Best

It is very easy to train new employees to use this software. The tech support is wonderful. They will stay with you until your problem is solved.

Likes Least

Only thing I would change is there are some minor differences in the way different modules work which is most likely because a different programmer wrote it. I notice it because I have been using it over 15 years but none of my staff do so probably not a big deal.

Recommendations

Look not only at the software, but also at the tech support which I have found is very important in POS systems.

 

from Mobil gas station
Specialty: Quick service
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Gas station cashier

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Likes Best

The ease of using the touch screen makes transactions quicker then a keyboard.

Likes Least

There is nothing I can think of that I do not enjoy about this product.

Recommendations

I like the ease of use and very simple icons that are easy to train new employees.

 

from Delta
Specialty: e-Commerce
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

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Ease of use. This product is really easy to use which makes for good work.

Likes Least

The interface is a little clunky and hard to understand at first.

Recommendations

Compare the interface with the ease of use of the different products.

 

from ABC Corp
Specialty: Building & garden materials
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Fine product

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Likes Best

It's pretty easy to use and has good service. All my employees are able to use it.

Likes Least

Sometimes there are glitches, and I am not very tech savvy.

Recommendations

Look at what you neeed and how many people will be using it and what thier technological capabilites are.

 

from Rock N Ride
Specialty: Jewelry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Rock and ride pos system review

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Simple to use, and at a good price because we got it from a friend's old stock.

Likes Least

Setup is long, and takes a while for the first time.

Recommendations

Make it simple, put all info in one place.

 

from Questcor
Specialty: Health & personal care
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Review on RetailSTAR

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Likes Best

It's easily customizable to do what I wish to do at all times.

Likes Least

Sometimes, it takes longer than necessary to perform key functions.

Recommendations

Make sure you can easily learn to conduct your daily functions or ask about customizing it.

 

from Berman DeValerio
Specialty: e-Commerce
Number of employees: 1 employee Employees number: 1 employee

Titlecloud

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Likes Best

I like the customer service and their willingness to respond to complaints.

Likes Least

Response time was not as quick as I wanted to have in a vendor.

Recommendations

Make sure you ask a lot of questions so you understand the product.

 

from My Pet Naturally

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CAM offered their single user software; it's so reasonable, and we really like it for our Pet Store!

The software has improved the way we run our business. The use of software comfort level is extremely high with employees. It works seamlessly for us. Once SKU’s are set up, it is so easy to look up vendors and products quickly.

We use the integrated credit card processing which works seamlessly as well as the customer loyalty key tags.

UPC codes are one of our favorite features; for example, it is easy to keep track of different models and colors. If we are looking for a 6” leash that comes in five different sizes, ten different colors, or five different widths, it's very easy to look up!

Very happy with our software!

 

from Courtney Enterprises

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We were not using a software system and we desperately needed one. One important feature we needed was a size and color grid. We do a lot of clothing!

RetailSTAR has improved our business 100%! We cannot image not using our software program. Our business runs proficiently, and we love being able to track inventory, track our best sellers and worst sellers and orders easily.

Our favorite function of RetailSTAR is the report writer. The reports are really great. We also love the purchase order module.

We love CAM tech support. It's one of the main reasons we stay with CAM. When we mess things up, they are just great, so patient and kind, efficient!

 

from Tobin's

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This POS system is very user-friendly and much better for our sales associates; they are very happy with it!

Working on reports using the report writer is excellent; every report created in ReportSTAR has worked well, very easy!

EDI set up with the pharmacy interface, so I don't have to place orders online. Very easy to use. Retail STAR saves a lot of time! Simplified the whole EDI process. I have Clinique & Estee Lauter set up for ordering via EDI through RetailSTAR as well. I love it!

I really like the look of the purchase order screen, and it has easy navigation.

Another big advantage to Retail STAR is that product maintenance has the fields for color and size, classes and sub classes categories. There are so many different fields to organize your reporting for more effective results. My wife takes a Mac Air Book to the shows, and I export the reports and bring them into her computer. When she’s at a show, she can see everything that she needs to see by vendor. Then within that, she can see order fabric, size, etc.

When ordering a product, Doug can see what sold in spring 2013 or fall 2013. He can have it organized to see what was sold in a particular season. He can have the report organized. Gift buyers and clothing buyers are going to be able to figure out what was sold and what was sold by season. I am very excited about this.

I am looking forward to using i.STAR in the future for my eCommerce.

Support has been great; I love all the help and assistance with upgrading our software!

 

from Northwoods Outfitters

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We have used this system for over eight years and have been frustrated for most of that time. Perhaps what frustrates us the most is the customer service, which is available for a pretty steep fee. We just called last week to work out a paralyzing bug issue with the system. It was a known bug issue to the tech team, but we felt that their primary concern was getting our credit card number. The fix took less than fifteen minutes but still cost us considerably.

Updates are very buggy. This is a hard system for a small business to learn and use with the limited time we have. We find the interface to be primitive and counterintuitive; simple tasks are overly complicated. Online store integration is expensive, and the hosting seems overpriced. We are shopping for a new system.

 

from Belles Choses

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We started out as a one store antiques/gift/home decor/children's clothes store and bought Retail Star in 2002. Since then, we opened a second location in 2004 and have just closed the second store at the end of 2011. We had never used another system before, so there was a learning curve. If I had it to do all over again, I would have bought something else.

The same negative comments I have read here sound like a broken record. Lacking customer support, multiple bugs in the software, sitting on hold sometimes for more than 30 minutes just to get a live person during a major crash, no return phone calls, and varying levels of expertise in tech support. If I called and left a message that I wanted to buy something, then I received a call back quickly. If I just wanted support, no one wanted to listen.

The supplies they offer as a "convenience" are outrageously expensive, and can be found much cheaper online from multiple other sources. They nickel and dime you for everything. And, when the company was sold, they insisted that I purchase additional licenses for thousands of dollars if I wanted any of the updates. So, I didn't do it and haven't updated in quite awhile. We can still ring up sales and run a few reports. Since I stopped the updates, I went from having to call my IT company from every week to now about three or four times a year.

The barcode software that they sold me was extremely complicated. I had to use outside IT companies to install it and maintain it, and it was not user friendly. Then just when we thought we had learned it, CAM stopped supporting it. Naturally, they wanted to sell me something else. Now it has bugs in it. When I go to enter a PO, it not only enters the items from the company I am working with, but it also enters about 30 items from a previously existing PO. So when I print out, all these barcodes that I don't need print with the others. New equivalent software would cost me about $1,000. So we are just not using barcodes anymore.

I still pay for "limited" support (just weekdays), because if you ever have to call tech support and you're not on a support plan, you have to pay hourly. So, you can imagine if it takes 30 minutes or more just to get a live person what this would cost. Also, if you want a hand held mobile inventory gadget, you have to pay not only for the gadget, but you pay additional support fees just for that.

Before I bought this software, I went around to about 20 different retail stores in the metro Atlanta area. I could not find one clerk who actually liked the POS software they were being required to use. I thought I was really getting something special when the CAM sales rep sat in my living room for about 3 hours demonstrating all the bells and whistles of RetailStar. He made it sound so easy and so reasonable. They know that once you have invested all that money (thousands of dollars) and you have all that customer history and all that time put into barcoding the zillions of items in your store, you really can't afford to ditch them anytime soon. Now that I am 10 years plus, I am investigating other software. Good luck out there. It's not easy being in retail, and RetailStar doesn't make it any easier.

 

from Linne's Boutique

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I have two stores and online e-commerce I already paid over $10,000 in software. Not to mention, I have a monthly fees for tech support that doesn't include the weekend. Right now I'm in the market for a different POS company and I will switch. If you have to call in the weekend and get the tech support, you will get hit with a huge hourly rate charge.

Just a few things - the polling is not in real time, it's delayed and sometimes doesn't work at all. A return cannot be done on the same receipt; and upgrades will cost you an hourly rate.

 

from Neil’s Corner Spot Inc.

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Our old system just didn’t do what we needed to do, it didn’t have all the options that Retail STAR offers. Retail STAR makes it easier to look up information, and quickly compile an email list. Easier for sales people to look up their customer’s history and easy to look up inventory.

Our favorite function of RetailSTAR is to be able to look up someone’s credit to tell them when it was used and what it was used for, even if it’s been 5 years ago that they used the credit.

We love, love CAM’s tech support; it doesn’t matter who answers the call, the person always remains calm, can read what has been done on prior support calls, and always repairs all issues - they are great! Our sales person, Dina, gives us great support she really cares about her customers. Dina is absolutely great, believable and non-salesman like. Dina gets involved in all their issues and gets them resolved. Dina is amazing, we could not say enough about Dina. Love Dina!

Customer check out is so easy, receipts are easy to read. We can see what the customer bought in the past - sizes, and quantities. When the customer doesn’t remember what they liked, we can look back and check for them, cause it stores their history.

RetailSTAR is simple, easy to use, and user friendly.

 

from Heartland Resources Inc.

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The software does not work as their sales people advertise. None of the management keep their promises to return calls, although the support folks seem to know to make some of the problems go away.

If you accept their terms "all sales are final after delivery, without return rights per section 11 limits of liability of the contract". They refused to address the fact that the software does not calculate or report sales tax correctly, or even consistently. Their sales manager made promises to address the problem, nothing happened. Their Support Manager promised to address the problem; still nothing changed. No calls returned, no updates to the software. They promised at installation time an update in the Receiving section right after the first of the year, it's now May, and no evidence of any updates.

I made a mistake doing business with them. I replaced a 10 year old system that worked better, without any updates. I can't even print charge account statements for in-house charge accounts. Their management response to my numerous complaints is simply to ignore me.

 
 
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