Retail STAR POS Software

1 Review (1.5/5)

Retail STAR POS by CAM Commerce has been an industry leader for specialty retail shops for more than 25 years.

CAM Commerce serves more than 20,000 retailers across various markets. The company is publicly traded on the NASDAQ exhange and is one of the biggest names in retail software. Retail STAR is targeted at small to mid-sized retailers with up to $100 million in annual revenue. Clothing stores, sporting goods retailers, gift and hobby shops, and health food stores are some of Retail STAR's best segment fits.

Retail STAR offers a full suite of applications. We are big fans of Retail STAR's simple POS interface. The single-key or touch-screen input methods are easy for cashiers to use, even with limited computer experience. A CRM module can track purchasing history, customer comments, or anniversary notifications to improve your customer service. Other applications include inventory management, retail accounting, e-commerce, merchandise planning, warehouse management and supply chain management.

We think Retail STAR's robust customer support is one of the key differentiators this system has to offer. A North America-based customer service team offers real-time support. On-site or online software training is also available.

Retail STAR is an on-premise software solution built on C++ and Microsoft .Net, and is compatible with Windows servers. Retailers looking for a complete software and hardware solution can purchase HP POS terminals pre-installed with Retail STAR directly through CAM Commerce.



Retail STAR eCommerce

Retail STAR eCommerce

 
Retail STAR Reporting

Retail STAR Reporting

 
Retail STAR Main Menu

Retail STAR Main Menu

Retail STAR Customer Loyalty

Retail STAR Customer Loyalty

 
Retail STAR Inventory Control

Retail STAR Inventory Control

 

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1 Review of Retail STAR

Overall rating
Review by from Pequannock Feed & Pet Supply |
Ease-of-use
Functionality
Product quality
Customer support
We are a retail pet supply store. We have spent a year implementing Retail Star and we are still trying to learn how to use it. We have been paying $200 a month for tech support since last year. Unfortunately, a lot of our problems involve training, which is very expensive. I would think that the high price of this package would include enough training to do simple tasks. Receiving an order from a supplier is a good 2-hour ordeal, and we then have to spend more time to look up each item to see if the margin has changed.

They have screen after screen of unwanted information. If I want to look at an item, see what it cost, the price and margin, what I last paid, when my last purchases were, and how many I have sold and to whom, it takes a lot of time, many screens and custom reports. My old system could do that in three clicks! I can't see what I owe my vendors or what my customers owe me because I haven't bought the A/P and A/R modules yet! We have been on tech support lately to find out why some of the simple transactions are giving us bad numbers. They are working on it.

We were told that our data could be transferred over to the new system (extra $), but then it couldn't. We had to manually enter our 17,000 inventory items, customers, vendors, etc. Retail Star assigns its own bar codes, so the actual bar code on the product has to be put in as an alias, as does the vendors part number. I am sorry that so far I can't find anything about this system that makes life faster or easier.

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