TouchBistro Restaurant POS Software


 

TouchBistro is an iPad point of sale solution for restaurants of all types. It includes a host of features built to streamline the workflow of each restaurant by providing a solution that integrates the front-end and the back-end. Used by over 3,000 restaurants and eateries worldwide, TouchBistro is used in over 34 countries, and is a fully scalable solution for companies of all sizes.

For fine dining and traditional restaurants, staff have the ability to bring the register to each table, providing a speedy check-out experience. The point-of-sale functionality can help increase the time that staff is engaging with the customer to improve overall customer satisfaction.

For casual restaurants, it can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or emailed to customers to help conserve paper.

Modifier reports within the system can help to clue in management as to what items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line. This way customers aren’t kept waiting longer than necessary.

 

TouchBistro Restaurant POS - TouchBistro iPad
 
  • TouchBistro Restaurant POS - TouchBistro iPad
    TouchBistro iPad
  • TouchBistro Restaurant POS - Modify orders
    Modify orders
  • TouchBistro Restaurant POS - TouchBistro demo
    TouchBistro demo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

98 Reviews of TouchBistro Restaurant POS

Showing 1-20 of 98

 

from The New Deal
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

This has to be the worst company I've ever worked with!

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Likes Best

Product works vender is terrible makes mistakes frequently and blames it on the last person you were talking to. No one takes accountability for what they say

Likes Least

Every person I talked to had a different story and a different way to do things. They messed up my order multiple times. Lied about install and starting cost. Lied about what equipment was actually needed. Said oops after a small family business over extended itself for their system.

Recommendations

Just don't do it with touch bistro. They have no care in the world after they take your money and talk down to the customer. It's the worst customer service company I've ever delt with. Please use something else and save yourself.

 

from Halftime Pizza
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Transitioning over to TouchBistro from our older POS was easy & smooth

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Likes Best

The product is user friendly. If you can manuver thru a smart phone you can use this product. Customer Service is attentive and very responsive.

Likes Least

Sometimes the reports have bugs especially after updates.

Recommendations

Give it a try. This is an apple based cloud application. If you can use an iPhone that you will be set. It's very user friendly.

 

from Sake House
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Good, reliable restaurant POS system

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Likes Best

iPad-based, no need for expensive and specialized hardware purchases. If an iPad breaks, run to a local chain store and pick up another instead of ordering a new POS machine and waiting weeks for delivery.

Likes Least

The software does not have very good support for cash register tills. Other software we have used will keep track of the cash in your register (till) and tell you if you are over/under at closing.

Recommendations

Get all of the payment gateway integration done before installation; it helps speed up the process.

 

from Glacier Brewing Company
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

TouchBistro smoothes out management

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Likes Best

Prior to using TouchBistro, my brewery was using several different systems (cash register, cc terminal, time clock, inventory reports) to collect the data needed to effectively run a small business. Collating all of this every month or every two weeks just ate up too much time in the back office. With TouchBistro, not only have we been able to reduce our transaction times to mere seconds, we now have "one stop shopping" for all of our necessary data.

Likes Least

The CloudReporting not being (currently) out of beta testing. What I've experienced of the CloudReporting has been very useful, however, we have hit a couple of very minor hiccups.

Recommendations

This software is so intuitive right out of the box. I was able to get my system live and employees trained in a morning!

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Dave! Thanks for taking the time to review TouchBistro. We love hearing from customers who've been able to improve their operations with our system - getting your transaction times down to seconds is fantastic. We're glad you went with us!

 

from Miss Manitts Bakery
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to use!

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N/A

Likes Best

ease of use and great customer service.
set up is easy and everything is right there infront of you

Likes Least

no back office online - all done through app on ipad

Recommendations

as long as it is easy to use, you shouldnt have a problem. Customer service is key!

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for reviewing TouchBistro, Mackenzie! It's great to hear you value the ease of use of the system, and even more so, praise our customer service department. We put a lot of time and effort into providing the best possible experience to our customers, so thank you for noticing that!

 

from Strangers & Saints
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Support is lacking--hard to get someone to address your issues.

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Likes Best

The people you'll meet during the sales cycle are responsive and pleasant.

Likes Least

The system is not intuitive to people who've used other POS systems. It's hard to figure out how to get around. Also, there support organization never answers the phone and when they call you back may or may not address your issues.

Recommendations

Try before you buy. The system looks good at first glance. It's attractive and seems institutive. But when you start using it in real life it's not so easy to do pretty straight forward things.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for the review Steven! It's great to hear you had such a great experience with our sales reps; we only hire the best of the best, all of which have years of restaurant industry experience. In the future, don't hesitate to submit any product or feature recommendations that come to mind. We take every one into consideration when planning each new version release of the software. As for our customer support, we've done our best to streamline wait-times, so hopefully you've found these times have improved, even more so, as of recently. Thanks again!

 

from Cine Cuvée
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great software, easy to use, great reporting!

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Likes Best

We love TouchBistro for our wine bar. It is extremely user friendly and we are able to quickly switch between different types of wine and our food section. It is very easy to set up specials of the day and happy hour pricing. If you are familiar with Apple products, you will love the set up of Touch Bistro. The splitting the tab function is very convenient and easy to use. We also love the ability to ring someone up right at their table and allow them to sign on the screen. I would definitely recommend TouchBistro.

Likes Least

Sometimes it gets tedious to enter the menu items, but it is organized very well and all the information needed is easy to use.

Recommendations

Great for a large or small menu. Functional and user friendly.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Lindsay! Thanks for reviewing TouchBistro. It's great to hear your wine bar has benefitted from the ease of use of our system. Even what you stated you like least about TouchBistro was followed by a compliment - that's music to our ears! Thanks again.

 

from PRESS bistro, LLC
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

absolutely amazing

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Likes Best

We have used several POS systems over the years. I can say, without a doubt, Touch bistro is the easiest, most convenient, and most thorough system I have ever put in a restaurant!

Likes Least

They need to develop some solid inventory software.

Recommendations

My recommendation is simple, if you are looking for a POS, this is the one.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for the review Jeremy! We're glad to hear PRESS Bistro is loving TouchBistro. We pride ourselves on being an intuitive and easy to use POS system, but it means so much more coming from one of our beloved customers! Thanks for the kind words.

 

from JJB Restaurant Inc
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Owner and CEO

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Likes Best

Split check feature is great and easy to use the servers love it

Likes Least

Have to leave a message and not talk to someone right away

Recommendations

Look at every detail from the servers eyes and test test test them as long as you can for free

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Jon-Evin! Thanks for the review. We're glad both you and your servers love our split check feature, we think it's great too! As for not being able to contact someone right away, we're doing everything we can to streamline our customer support departments operations in order to serve our customers better. I hope you've found some improvement in our response times as of recent! Thanks again.

 

from Cahoots Coffee Cafe
Specialty: Restaurant
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Just getting started using the software.

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Likes Best

Software is fairly intuitive to use. Not too complicated.

Likes Least

I have not had much chance to use the Inventory control feature. Hoping it will be as useful as setup.

Recommendations

Become familiar with Apple Ipad products first.

 

from Pacific Standard
Specialty: Bar / nightclub
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The best for reports

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Likes Best

The team is always there. My reports! So many numbers

Likes Least

The color scheme needs to go. It's really ugly. I wish I could have my logo on the back

Recommendations

Get this one I love this product and will use it till the bar burns down

 

from Little Lilly's Island Deli
Specialty: Restaurant
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Has everything we need without it being overwhelming!

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Likes Best

It's so easy to use! Made to work like an iphone, even our newest employees can learn it fast!

Likes Least

Printing is small, hard for some of our older employees to read. Even on the large font. But that's about the only thing we don't like!

Recommendations

This works great for us. We are a small café type business and most other softwares have too much we don't need. This is inexpensive and easy to use.

 

from Garafraxa Cafe
Specialty: Restaurant
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Makes things pretty easy

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Likes Best

Easy to customize. Reports are what we need. Nice to use an iPad and have menu items with pictures/

Likes Least

Technical support is a little slow. Problems getting back up and running after every power outage.

Recommendations

Just a little glitchy but nothing to worry about. We're happy enough

 

from Harvest Kitchen Diner Inc.
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

The Little POS that could

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Likes Best

Support is excellent and continuous and frequent improvements and incorporation of user feedback

Likes Least

At current time not much, system was limited in infancy but has come a long way and is a very powerful POS,

Recommendations

Determine what points of service and record keeping are important to you and discuss with support team during launch and inquiry stages. TB will do what you need but its not always straightforward getting where you want to go.

 

from Red Lion Smokehouse
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Loving Touch Bistro in Northern Ontario

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Likes Best

Easy to use and intuitive for our staff. Guests love being able to look at their bill onscreen and we love not having to print bills!

Likes Least

Sometimes it can be frustrating when we are trying to get clarity on some of the reporting tools

Recommendations

Talk to other users to find out their experiences first hand.

 

from Haruko Japanese Fusion
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Almost everything you can ask for on a POS

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N/A

Likes Best

Being an Apple fan, i love that with TB i feel like im playing around with an app that Apple actually created. Plus everything is very colorful and that makes it easier and simpler to use and learn.

Likes Least

That everything has to be done by phone. No matter how cost efective, theres nothing like a one on one with a TB representative.

Recommendations

It is very complete, and what i like most is that they are improving every day. Every couple of months you have new features to look for.

 

from PIEROGI HOUSE
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Genuinely easy and intuitive POS!! Love it!!

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Likes Best

Professionalism. They were around for a bit and there is a great culture within a company.

Likes Least

Product I love... Vendor - only issue I have is with using VoiceOverInternet phone which is often very poor when you try to talk to Support..

Recommendations

Just try it before you waste your time shopping for POS all over internet - THOSE GUYS ARE THE BEST!!

 

from Crosstown Pub & Grill
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Efficient & Easy to use!!

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Likes Best

Efficient way to place orders quickly - easy to use!! Easy to make changes on the fly!!

Likes Least

Like most electronics - when system is slow .. or goes down .. is never a fun experience!

Recommendations

TB is really a one of a kind POS - I love how I can update and change things quickly!! I love that the more I use it the more easy things are to fix or change to be more efficient!!

 

from Social
Specialty: Bar / nightclub
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Works great for my lounge.

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Likes Best

Very easy to train new staff, affordable pos option, saves a lot of space from traditional pos.

Likes Least

Software is slightly restrictive, System can be a little slow when it is very busy.

Recommendations

Great value option. Not going to be the best of the best but it works great if your willing to work with it.

 

from WetStone Winebar & Cafe
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Touch Bistro 2015 experience

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Likes Best

Clean, super functional, constantly updating, expedient assistance when needed.

Likes Least

Reversing screen jumbles floorplan. Vendor????? Not much.

Recommendations

Do your research, check reviews...no shortcuts, get all suggested peripheral equipment, be patient with learning curve for staff

 
 
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