TouchBistro Restaurant POS Software


 

TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.

For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders. 

TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.

Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.

 

TouchBistro Restaurant POS - Order screen
 
  • TouchBistro Restaurant POS - Order screen
    Order screen
  • TouchBistro Restaurant POS - Complete transaction
    Complete transaction
  • TouchBistro Restaurant POS - Payment options
    Payment options
  • TouchBistro Restaurant POS - Back office
    Back office
  • TouchBistro Restaurant POS - Floor layout
    Floor layout
  • TouchBistro Restaurant POS - Split bill
    Split bill
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

186 Reviews of TouchBistro Restaurant POS

 

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Software Advice Reviews (99)
More Reviews (87)

Showing 1-20 of 99

David from Timeless An MHK Eatery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Terrible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros

The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons

Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

 
 

Anthony from Creekside Tavern
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good POS but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since.

Cons

Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent.

 
 

Julisa from Millennium concepts
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Savy user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Requires multiple iPad which becomes pricey but they are integrating a similar app as cheftek for inventory purpose

Pros

Mac based iPad use you can send orders immediately with the server input info on iPads. Multiple reports.

Cons

Pricey only use of ipads and the support becomes pricey as well. For small business owners whom crunching numbers it can affect purchase .

 
 

matt from Skylark
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Price, Missing a Few Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the product is so far very stable and easy to set up. It always takes a time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Having used it for a couple weeks now, there are a few features that are hard to work around. One is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Another major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. One of these things is not good, the fact that I can do neither is a real pain.

Pros

Cost
Stability

Cons

Can't add seats to tabs or assign a card to a table.
Only offers global inclusive tax

Advice to Others

It's good for the price, just be aware of its' limitations.

 
 

Carlin from Hot Chicken Takeover
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy to use, difficult to get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Pros

-Easy to use (for the most part)
-Easy to setup
-Replaceable hardware (Apple products)
-More features than many similar competitors

Cons

-Poor customer support
-No setup options
-Some functions difficult to access/not intuitive
-Bugs/issues when iOS updates - unreliable

Advice to Others

Definitely, check out Toast, they more effectively combine traditional POS options with a tablet system. Also, I'd definitely advise going with a cloud-based system if you decide not to go with tablets. Check out Brink for a good example (that's who my company switched to).

 
 

Jennifer from Kitchen House
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Could be great...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's clear that someone in the industry designed this product. It is very intuitive and has almost all of the functionality you can expect in the much more expensive pos systems. There are the occasional glitches, and some things that could be better, but 26 years in the restaurant business has exposed me to just about all of the major POS systems, and TouchBistro's functionality is in the top 10. Unfortunately, when you really need help, you're on your own. I've had the system for about 18 months now. On every occasion that I've had to reach out to "support", and I use the term loosely, I have never been able to reach anyone in a timely manner. My call has never been answered by a human being. I always have to leave a message. And response time ranges from 5 hours to 2 days. When you're in a crisis, there is nothing more disappointing and infuriating.

Pros

If you can use an iPhone, you can use this system. Easy to program, use, and manage. The cost is a fraction of other systems with similar functionality.

Cons

There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.

Advice to Others

If you have a full service, busy restaurant, make sure you have a crash kit handy (manual checks, calculators, manual credit card runners) for when the system goes down.

 
 

Natalie from AP Beer Bar
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Touch Bistro Pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TouchBistro is very user friendly and great customer service. If you are familiar with Apple products this POs system will be a breeze to pick up.

 
 

Kenneth from Grassroots Kava House LLC
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Solid

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a solid, well thought out product. Easy to use. Easy to set up.

 
 

Ramsey from The New Deal
Specialty: Restaurant

September 2016

September 2016

This has to be the worst company I've ever worked with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Product works vender is terrible makes mistakes frequently and blames it on the last person you were talking to. No one takes accountability for what they say

Likes Least

Every person I talked to had a different story and a different way to do things. They messed up my order multiple times. Lied about install and starting cost. Lied about what equipment was actually needed. Said oops after a small family business over extended itself for their system.

Recommendations

Just don't do it with touch bistro. They have no care in the world after they take your money and talk down to the customer. It's the worst customer service company I've ever delt with. Please use something else and save yourself.

 
 

Dave from Halftime Pizza
Specialty: Restaurant

September 2016

September 2016

Transitioning over to TouchBistro from our older POS was easy & smooth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is user friendly. If you can manuver thru a smart phone you can use this product. Customer Service is attentive and very responsive.

Likes Least

Sometimes the reports have bugs especially after updates.

Recommendations

Give it a try. This is an apple based cloud application. If you can use an iPhone that you will be set. It's very user friendly.

 
 

Diron from Sake House
Specialty: Restaurant

August 2016

August 2016

Good, reliable restaurant POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

iPad-based, no need for expensive and specialized hardware purchases. If an iPad breaks, run to a local chain store and pick up another instead of ordering a new POS machine and waiting weeks for delivery.

Likes Least

The software does not have very good support for cash register tills. Other software we have used will keep track of the cash in your register (till) and tell you if you are over/under at closing.

Recommendations

Get all of the payment gateway integration done before installation; it helps speed up the process.

 
 

Dave from Glacier Brewing Company
Specialty: Other specialty retailer

June 2016

June 2016

TouchBistro smoothes out management

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Prior to using TouchBistro, my brewery was using several different systems (cash register, cc terminal, time clock, inventory reports) to collect the data needed to effectively run a small business. Collating all of this every month or every two weeks just ate up too much time in the back office. With TouchBistro, not only have we been able to reduce our transaction times to mere seconds, we now have "one stop shopping" for all of our necessary data.

Likes Least

The CloudReporting not being (currently) out of beta testing. What I've experienced of the CloudReporting has been very useful, however, we have hit a couple of very minor hiccups.

Recommendations

This software is so intuitive right out of the box. I was able to get my system live and employees trained in a morning!

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Dave! Thanks for taking the time to review TouchBistro. We love hearing from customers who've been able to improve their operations with our system - getting your transaction times down to seconds is fantastic. We're glad you went with us!

 
 

Mackenzie from Miss Manitts Bakery
Specialty: Restaurant

May 2016

May 2016

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

ease of use and great customer service.
set up is easy and everything is right there infront of you

Likes Least

no back office online - all done through app on ipad

Recommendations

as long as it is easy to use, you shouldnt have a problem. Customer service is key!

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for reviewing TouchBistro, Mackenzie! It's great to hear you value the ease of use of the system, and even more so, praise our customer service department. We put a lot of time and effort into providing the best possible experience to our customers, so thank you for noticing that!

 
 

Steven from Strangers & Saints
Specialty: Restaurant

May 2016

May 2016

Support is lacking--hard to get someone to address your issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The people you'll meet during the sales cycle are responsive and pleasant.

Likes Least

The system is not intuitive to people who've used other POS systems. It's hard to figure out how to get around. Also, there support organization never answers the phone and when they call you back may or may not address your issues.

Recommendations

Try before you buy. The system looks good at first glance. It's attractive and seems institutive. But when you start using it in real life it's not so easy to do pretty straight forward things.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for the review Steven! It's great to hear you had such a great experience with our sales reps; we only hire the best of the best, all of which have years of restaurant industry experience. In the future, don't hesitate to submit any product or feature recommendations that come to mind. We take every one into consideration when planning each new version release of the software. As for our customer support, we've done our best to streamline wait-times, so hopefully you've found these times have improved, even more so, as of recently. Thanks again!

 
 

Lindsay from Cine Cuvée
Specialty: Restaurant

April 2016

April 2016

Great software, easy to use, great reporting!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We love TouchBistro for our wine bar. It is extremely user friendly and we are able to quickly switch between different types of wine and our food section. It is very easy to set up specials of the day and happy hour pricing. If you are familiar with Apple products, you will love the set up of Touch Bistro. The splitting the tab function is very convenient and easy to use. We also love the ability to ring someone up right at their table and allow them to sign on the screen. I would definitely recommend TouchBistro.

Likes Least

Sometimes it gets tedious to enter the menu items, but it is organized very well and all the information needed is easy to use.

Recommendations

Great for a large or small menu. Functional and user friendly.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Lindsay! Thanks for reviewing TouchBistro. It's great to hear your wine bar has benefitted from the ease of use of our system. Even what you stated you like least about TouchBistro was followed by a compliment - that's music to our ears! Thanks again.

 
 

Jeremy from PRESS bistro, LLC
Specialty: Restaurant

April 2016

April 2016

absolutely amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have used several POS systems over the years. I can say, without a doubt, Touch bistro is the easiest, most convenient, and most thorough system I have ever put in a restaurant!

Likes Least

They need to develop some solid inventory software.

Recommendations

My recommendation is simple, if you are looking for a POS, this is the one.

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Thanks for the review Jeremy! We're glad to hear PRESS Bistro is loving TouchBistro. We pride ourselves on being an intuitive and easy to use POS system, but it means so much more coming from one of our beloved customers! Thanks for the kind words.

 
 

Jon-Evin from JJB Restaurant Inc
Specialty: Restaurant

April 2016

April 2016

Owner and CEO

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Split check feature is great and easy to use the servers love it

Likes Least

Have to leave a message and not talk to someone right away

Recommendations

Look at every detail from the servers eyes and test test test them as long as you can for free

  Response: Jackie, TouchBistro Inc.

Date: June 2016

June 2016

 

Hi Jon-Evin! Thanks for the review. We're glad both you and your servers love our split check feature, we think it's great too! As for not being able to contact someone right away, we're doing everything we can to streamline our customer support departments operations in order to serve our customers better. I hope you've found some improvement in our response times as of recent! Thanks again.

 
 

Thomas from Cahoots Coffee Cafe
Specialty: Restaurant

February 2016

February 2016

Just getting started using the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Software is fairly intuitive to use. Not too complicated.

Likes Least

I have not had much chance to use the Inventory control feature. Hoping it will be as useful as setup.

Recommendations

Become familiar with Apple Ipad products first.

 
 

Ryan from Pacific Standard
Specialty: Bar / nightclub

February 2016

February 2016

The best for reports

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The team is always there. My reports! So many numbers

Likes Least

The color scheme needs to go. It's really ugly. I wish I could have my logo on the back

Recommendations

Get this one I love this product and will use it till the bar burns down

 
 

Kevin from Garafraxa Cafe
Specialty: Restaurant

January 2016

January 2016

Makes things pretty easy

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to customize. Reports are what we need. Nice to use an iPad and have menu items with pictures/

Likes Least

Technical support is a little slow. Problems getting back up and running after every power outage.

Recommendations

Just a little glitchy but nothing to worry about. We're happy enough

 
 
 
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Showing 1-20 of 87

Scott from Pineapples restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

When it works it is good but there are some serious downsides to this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Table side ordering. Ease of use.

Pros

We like many of the features of the product. Table side ordering with photos etc. if there is a problem with hardware you can just buy a new i-pad , download the app and you are up and running again.

Cons

No remote access. If you want to go in and make changes you must be within wifi range of the server. Auto updates have a way of auto kicking you off the system. Not very good tech support. A different answer from different people regarding the same problem.

Source: Capterra
 

Robert from The Battery Cafe

April 2017

April 2017

Touchbistro works great for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a 2 IPad setup, and use both regularly. Ease of setup and use really helps in the training of our staff. Support has been very good when we have questions. A few minor features left out that we would like, but nothing serious. Great product, very happy with it.

Source: Capterra
 

Brandon from The Clean Plate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

This is great for small businesses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My only complaint is the customer service is very sluggish! Otherwise the system works fine enough. I do not like that I can only use it on one IPad per license but I get it.

Pros

Ease of use

Cons

Only one IPad per license

Source: Capterra
 

Kevin from Eleven

April 2017

April 2017

Good product, poor service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I very much appreciate the program itself, and the team likes it as well. However, saying customer service needs improvement is a bit of an understatement. They are fantastic through the sales process but after that things drop sharply. Which is too bad.

Pros

Program

Cons

Service

Source: Capterra
 

Matthew from Renatos
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Nice product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very intuitive. Love the reports. Really love the snapshot.....I would like to see a report that shows the snapshot info (in the same format ) for the time frame I choose

Pros

Ease of use

Cons

A little fiddly when setting up modifiers for menu items

Advice to Others

I love the colaberation with 7 shifts and other companies. .would like to see more

Source: Capterra
 

Adolfo from Margherita Pizza y Vino

April 2017

April 2017

Touchbistro in Mexico

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We love the the ease of use that touchbistro gives to our daily operations. The use of iPads in our kitchen and service makes us look professional and outstand above the rest. Our business is very inclined to delivery and we would want more features including this option. For example to save and analyze orders by custumer, how a specific customer orders in a week ir month. Overall great job!

Pros

Ipad integration

Cons

Lack of some features

Advice to Others

Great customer service

Source: Capterra
 

Derek from Pukka

April 2017

April 2017

In Love With TouchBistro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've now worked with TouchBistro for the past four years, and considering my 35-plus years in the hospitality industry I can honestly say that this POS system is without a doubt the user-friendly system I've come across. Reporting options are excellent and easy to utilize. Affordability is also a major draw, offering exceptional value for a system that can be built on and expanded as the business grows. Highly recommended.

Source: Capterra
 

Jianrong from Onoir
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

easy to use, overall well functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our bartenders are happy about the system. Sometimes the system has error when we delete a table, or switch a table, and perhaps more attention to such areas. It's good if there is a key or bottom for tax only - sometimes we have promotion (such as Groupon) where the meals were prepaid, but guests only need to pay tax, and there should be such a key. Thanks

Pros

easy. value fine

Cons

some function such as adding a pure tax bottom.

Advice to Others

Pretty happy

Source: Capterra
 

Steve from Yolqueria

April 2017

April 2017

Intuitive and Useful System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Touchbistro in our 37-seat restaurant and love the services of the app and responsiveness of the staff.

Source: Capterra
 

Bill from Eks Grill
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Best decision ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS

Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen

Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been

Bill Justus
Owner chef EKs Grill Kelowna BC

Pros

Just about everything

Cons

Cash layout for required new iPads to retain full functionality

Advice to Others

Pretty simple to navigate

Source: Capterra
 

George from Harbor Haus Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Harbor Haus Restaurant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to TouchBistro last year during our summer operation. After reviewing many options we believed TouchBistro provided the best product for the cost and for our fine dining establishment, and we were correct. The transition was extremely smooth and the support was great. Our TouchBistro system performed well through our busy summer season. We are happy to be part of the TouchBistro family and look forward to even better things to come.

Pros

Ease of use and functionality

Cons

Some minor adjustments we would like to see, including the option to not print certain items on the kitchen chit.

Source: Capterra
 

Bill from Kincardine Golf Course
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Seasonal Business - but difficult in the off season

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The TouchBistro System worked great for our golf course. Our only issue came during the off season when we wanted to look at our reports. Since we had suspended our licence - which is a great option for a seasonal business to save money - we weren't able to access our reports. We were able to get a temporary release of our license so we could access the reports but this just took time and was tricky to co-ordinate. All the staff was friendly and excellent to work with.

Pros

Easy to use, easy to set-up.

Cons

Strictly the inability to access business information if your license isn't in operation.

Source: Capterra
 

Firas from Page One cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy to use, intuitive with excellent stats and dashboard.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

Pros

Dashboard and cloud reporting. ease of use.

Cons

Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Advice to Others

Continue building it's reporting capabilities. I would really appreciate if Touch Bistro handle payment processing technical issues on behalf of their customers when dealing with payment processing companies. there seems to be disconnect between the two and many times i ended up caught in the middle between the two without knowing whose responsible to fix the technical issue.

Source: Capterra
 

steve from acoustic grill
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great service, simple to use. we are very happy with the touch bistro system.there are a couple of little things I would like to see changed but we are mostly happy.

Pros

simplicity in use. it is very user friendly

Cons

some of the back office reporting could be a little better

Source: Capterra
 

Jennifer from Magnolia Hospitality Company
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Touch Bistro: Great for the Independent Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Touch Bistro since 2013 and it has only got better over the years.
They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features!
Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running.

Pros

price, ease of use and support system in place

Cons

lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower

Source: Capterra
 

Georgii from Burgio
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

We are happy yo use TouchBistro!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Yesterday friend of mine, who is going to open a restaurant asked what POS software we use, and if we had a problem, like it lags and then you loose all your data on tables, I caught myself that never think of that issues while been using TouchBistro, it's stably like when you using Macintosh.
Our servers loves Touchbistro, it takes a half a day for a new employee to understand how it works, it's intuitive and simple.
There is one thing Touchbistro is missing (but I hope going to add soon) is an phone App.

Pros

stably, easy to use

Cons

lack of phone app

Source: Capterra
 

Sarah from Broncos Tavern
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Touch Bistro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good and support centre is a huge help. System is very easy to train new workers on and is easy to customize for our specific restaurant

Pros

Easy to use and help centre is alway good

Cons

That we have to have an apple ipad to use it.

Source: Capterra
 

Janine from The Blue Jar Coffee Bar
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Too expensive for what you get

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Functional and streamline but i think its pricey for what you get. As a small business owner in a small community it's a useful tool but it's an expensive overhead costs. Thousands of dollars to set up and hundreds a month is a bit much. I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts. Have had several disappointments with customer service but the app itself is decent.

Pros

Easy straight forward to use and program and keep track of daily sales.

Cons

Customer service is NOT up to par

Advice to Others

Shop around its expensive

Source: Capterra
 

Tanya from Zookeeper Bistro

March 2017

March 2017

Best Decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am extremely happy with my decision to use Touch Bistro.

A few things:Special requests to the kitchen should be differentiated in a color, symbols are not the best way to express that. Only two font sizes, really big or small.

Source: Capterra
 

sam soul from Ta-ke Sushi
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

easy to use, useful finctions!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the best part about touchbistro is that it is easy to use and anyone can learn to use it in minutes!

Pros

easy to use, accessible, good value!

Cons

the prices go up every year :(, wish it was easier to look at sales reports based on categories

Source: Capterra
 
 
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