Fonality Software


 

Built on the idea that big company phone features should also be available to small- and medium- sized businesses, Fonality offers robust functionality that fits the the SMB budget. Their suite of applications is both flexible and scaleable to grow with your company. Fonality works great across markets and industries. This best-of-breed PBX analog and IP based phone system offers a full suite of applications including automatic call distribution, call recording, computer telephony integration, conference calling, internet fax, and softphone. Some of their other advanced features include auto attendants, CRM integration, mobile solutions, and call recording, monitoring and barging. We really like the Fonality Heads Up Display, which conveniently combines all your important communication devices, chat, email, voicemail and phone, in one place. Fonality offers a blended deployment method of on-site voice and cloud-based communication applications. Should VoIP not be available, the system will switch to on-premise deployment, ensuring reliability in their system. Not only is Fonality affordable, but they include phones in your monthly cost so you won’t have to purchase any additional hardware.On the market for the past 8 years, Fonality was recently awarded Internet Telephony Product of the Year and IT Expo Best of Show. Customize the deployment and applications you desire for your business and leverage Fonality to increase productivity and relationships with clients.

 

Fonality - Macbook
 
  • Fonality - Macbook
    Macbook
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

2 Reviews of Fonality

Showing 1-2 of 2

 

from Prominent Computer Systems
Specialty: Professional Services
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

Fonality is great PBX provider which CRM integration all communication

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's a great product for inhouse PBX as well as hosted with CRM integrations.

Likes Least

There's no redundancy for PRI. You need to have a local FX card for backup.

Recommendations

It's a great product that allows you to merge all information and stay compliant.

 

from Prominent Computer systems
Specialty: Professional Services
Number of employees: 101 to 1,000 employees Employees number: 101 to 1,000 employees

Fonality is great PBX provider which integrates all communication

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the chat, CTI, quality, stability, and that all communication is in one roof.

Likes Least

There's no redundancy for an in-house PBX. There needs to be a second line provided for connection.

Recommendations

Use this when you have an in-house PBX as well as a hosted PBX.

 
 
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