OmniPCX Office RCE Software


 

OmniPCX Office Rich Communication Edition (RCE) is the cornerstone of Alcatel-Lucent’s OpenTouch Suite. It's suited for small to midsize businesses with up to 200 employees.

An all-in-one networking solution, OmniPCX Office RCE uses a single infrastructure for voice and data services. Zero-touch deployment allows businesses to avoid many of the hassles involved in configuring phone systems, and phones and handsets can be connected wirelessly to avoid running new cables through office spaces.

OmniPCX Office RCE offers unified communications and collaboration functionality for small to midsize businesses via desktop and off-site mobility applications. Users can dial out from mobile devices using their work numbers and access business telephony services while away from the office.

The communications server enables skills-based call routing with a call-waiting queue and screen pop-ups containing customer information.

OmniPCX Office RCE also integrates with many third-party customer relationship management (CRM) solutions.

 

OmniPCX Office RCE - Softphone configuration
 
  • OmniPCX Office RCE - Softphone configuration
    Softphone configuration
  • OmniPCX Office RCE - User list
    User list
  • OmniPCX Office RCE - Call recording interface
    Call recording interface
  • OmniPCX Office RCE - User configuration
    User configuration
  • OmniPCX Office RCE - Hotel application settings
    Hotel application settings
  • OmniPCX Office RCE - Network settings
    Network settings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

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Shahin from ioPoints
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

OmniPCX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wonderful performance and crystal clear voice quality

Pros

Excellent product and lots of third party integration and interfacing facilities. Eco cancellation voice quality call feels like you are besides me.

Cons

Costly and not open to any third party IP phone set. only third party certified hardware (IP Phone ) is permitted to use with extra license purchase.