OmniPCX Office Rich Communication Edition (RCE) is the cornerstone of Alcatel-Lucent’s OpenTouch Suite. It's suited for small to midsize businesses with up to 200 employees.
An all-in-one networking solution, OmniPCX Office RCE uses a single infrastructure for voice and data services. Zero-touch deployment allows businesses to avoid many of the hassles involved in configuring phone systems, and phones and handsets can be connected wirelessly to avoid running new cables through office spaces.
OmniPCX Office RCE offers unified communications and collaboration functionality for small to midsize businesses via desktop and off-site mobility applications. Users can dial out from mobile devices using their work numbers and access business telephony services while away from the office.
The communications server enables skills-based call routing with a call-waiting queue and screen pop-ups containing customer information.
OmniPCX Office RCE also integrates with many third-party customer relationship management (CRM) solutions.