I have been using Avid for about 4 years to review and approve various departmental invoices.

Pros

I like that it is easy to find invoices already in the system. I can search by vendor name or invoice number and the invoice and it's history will be retrieved right away.

Cons

What I like least about this software is that once the invoice has been approved and batched to be paid on a certain date, there really is no way for you to know if the check has been cut or sent until the accounts payable department manually updates each invoice with it's check image and number. Wish there was a way for it to be automatically added to Avid and where you can check on the status right away.

Very helpful and seemed like the most efficient and provided the most ways to obtain info.

Efficiency, workflow and fraud control, reduced data entry, centralized invoice processing and accuracy.

Pros

Customer service, efficiency, data retainage, ease of finding invoices for vendors and auditors, fraud protection and frequent updates to correct any bugs that are found in the system.

Cons

That utility cutoff notices are placed in the statement queue and that you are not able to look up avengers invoice by the account number.

AvidXchange helps us get our vendors paid quickly

Pros

I really appreciate the fact that there is no longer paper invoices floating around the office & potentially getting lost on someone's desk.

Cons

It would be helpful if there was an easy way to import from a .csv file.

Our search for AP Automation was quickly over when we found AvidXchange!

We were left in a situation where our AP employee left the company and we had a decision to make. Do we hire someone new and hope they understand the process and train them to take this over? Or do we automate this process? For us and a company our size it made sense to automate the system as much as possible. Especially considering how cheap it is with AvidXchange per payment and the "by invoice volume" pricing they have.

Pros

The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!

Cons

AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic

Avid Xchange

So easy to use; love being able to send comments through invoices and everything is well documented - great for audits

Pros

Covers all bases and completely paperless

Cons

No cons at all as long as you are using a supported browser

Avid Exchange has completely streamlined our AP process.

Improved AP workflow, all automated and no more paper!

Pros

The software is easy to use and the support is top notch. Once the workflows are setup invoices move seamlessly through the approval process.

Cons

My only gripe would be on the Avid Pay module. Would love to see them offer for payments to be paid via ACH rather than just virtual card or check.

Awesome for invoice tracking and AP

Pros

Very easy to set up and use, great customer service. Quick and easy to learn.

Cons

Indexers. Invisible trolls that come with the software who go in, pull the invoices and assign them where they want, so there may be invoices in random queues that are paid late, unless you check the random queues often.

We use AvidXchange for invoice processing and purchase orders.

Pros

We love how AvidXchange automates invoice processing and saves us a lot of manual work hours. It is relatively easy to maintain, customer service has been great, and has been a win for our organization.

Cons

The purchase order system is not an exact fit for how we wanted to use it but I think that's more a factor of how our organization is set up, not a sleight against AvidXchange.

Avid through KeyBank

We have had Avid for a little over a year now and are steadily increasing the invoices that we are sending through the program. Due to our business we cannot currently send all of our invoices through the system. They did a great job of working through our problems at the beginning with respect to uploading and downloading data to and from QuickBooks. Great implementation team and customer service who respond quickly to problems.

Pros

The single platform that allows us to process and pay invoices with one login

Cons

Had functional flow issues when logging on that have since implementation been fixed.

Good Program

Pros

I've been using AVID for a few years and it definitely helps me save time. It is pretty easy to use and I'd definitely recommend it to others.

Cons

It's been awhile since I set it up, but I remember it was quite a bit of work to get things going. However that is pretty true of most software when getting started.

We use avid to track ap invoices and cut payments to vendors.

Pros

Super intuitive system. Easy to learn and the functionality is great. I have not had any contact with customer support because it is easy to use.

Cons

We had a couple of glitches in the implementation of the software that support has a hard time fixing because of the sheer amount we were putting into the system.