AvidXchange vs CloudBooks

RATING:

4.5

(149)

AvidXchange has 149 reviews and a rating of 4.48 / 5 stars vs CloudBooks which has 21 reviews and a rating of 3.52 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (149)
3.5 (21)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
May 1, 2024
November 15, 2022
Pros/Cons
  • Pros

  • The user interface is better and there is no charge for bank accounts or for invoice uploads. Plus the cost per invoice is much better in Appfolio.
  • Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits.
  • Cons

  • As far as we know, there is no way to change that default.
  • I feel sometimes the processors are in a hurry and mistype a vendor name or a campus location which creates an error on our end that we have to correct.
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  • Pros

  • That made it very easy to use. I also liked that it was cloud based and accessible from anywhere.
  • I like that It is web based, very easy to quickly greatly invoices. I like that I can quickly get reports and a quick overview of my invoices.
  • Cons

  • I emailed and filled out their form and never heard back. Since I could not access my account, I tried cancelling via phone, email, form, and nothing.
  • Sometimes the wrong item is picked and we have to start over. Requirements to enter email address even if I am not emailing an invoice.
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Pricing Range
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$
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$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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8 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos