Bench vs Bill.com

Bench has 248 reviews and a rating of 4.78 / 5 stars vs Bill.com which has 367 reviews and a rating of 4.15 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.78 / 5 (248)
4.15 / 5 (367)
Ease-of-Use
5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
October 6, 2021
August 24, 2021
Pros/Cons
  • Pros

  • I really enjoy the ease of use of the software and the communication with the team members, specifically [SENSITIVE CONTENT HIDDEN.
  • I know that there is a TEAM supporting me, while I still know the name of my main contact person. The platform is easy to use and aesthetically pleasing.
  • Cons

  • Not all of my business accounts can be connected via feed (ie intuit payroll), which requires a drag and drop upload each month.
  • When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too.
  • Pros

  • In my opinion, this is perfect for companies who contract independent contract workers.
  • I like the notifications received when invoices are received and later when money is expected and then deposited into your account.
  • Cons

  • At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process.
  • We had to cut down on our users in the app because of the cost.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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