Bill.com vs DEAR Systems

Bill.com has 367 reviews and a rating of 4.15 / 5 stars vs DEAR Systems which has 238 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.15 / 5 (367)
4.31 / 5 (238)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
August 24, 2021
October 14, 2021
Pros/Cons
  • Pros

  • In my opinion, this is perfect for companies who contract independent contract workers.
  • I like the notifications received when invoices are received and later when money is expected and then deposited into your account.
  • Cons

  • At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process.
  • We had to cut down on our users in the app because of the cost.
  • Pros

  • Some of the features I enjoy the most about Dear, is the ease of use, and how everything is simply laid out, and easy to understand.
  • Good value for money and with very powerful feature including Job cards, inventory added to the jobs, very good integration with Xero.
  • Cons

  • The one thing we have trouble with is that it seems to troubleshoot every few months and stops synching our orders which we only notice a few days later.
  • Many times they push out updates to the system which cause problems with operations and integrations.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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