# Brightpearl Software Reviews, Demo & Pricing - 2026

> Review of Brightpearl Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/accounting/brightpearl-profile

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Brightpearl

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Overview

[Reviews](https://www.softwareadvice.com/accounting/brightpearl-profile/reviews/)[Alternatives](https://www.softwareadvice.com/accounting/brightpearl-profile/alternatives/)

# Brightpearl 2026: Benefits, Features & Pricing

Wondering if Brightpearl is right for your organization?

Our Inventory Management Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Brightpearl

4.4

[(195)](https://www.softwareadvice.com/accounting/brightpearl-profile/reviews/)

Pricing

Pricing available upon request

### About Brightpearl

Brightpearl is a complete retail operating system for brands, retailers, and wholesalers, designed to scale with fast-growing eCommerce brands. The platform offers flexibility to respond to rapid changes in demand with plug & play integrations, intuitive inventory planning and powerful automation. Brightpearl helps businesses automate various processes, from order management to accounting, inventory, warehouse management, returns and more.

Brightpearl is designed for use by merchants. Every new feature is relevant to retail, so you know that everything is retail-focused. Retail merchants need a platform that can handle seasonal volume. Brightpearl provides tools to help merchants manage orders, SKUs, channels, reporting and financials operatons.

Wondering if Brightpearl is right for your organization?

Our Inventory Management Software selection experts can help you in 15 minutes or less.

## Brightpearl User Interface

## Popular Brightpearl Alternatives

Main Product

Brightpearl

4.4

[(195)](https://www.softwareadvice.com/accounting/brightpearl-profile/reviews/)

Ratings Breakdown

-   4.40Ease of use
-   4.18Value for money
-   4.34Customer support
-   4.25Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Fishbowl](https://www.softwareadvice.com/manufacturing/fishbowl-inventory-manufacturing-profile/)

4.2

[(1121)](https://www.softwareadvice.com/manufacturing/fishbowl-inventory-manufacturing-profile/reviews/)

Ratings Breakdown

-   4.15Ease of use
-   4.09Value for money
-   4.26Customer support
-   4.12Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Booqable](https://www.softwareadvice.com/retail/booqable-profile/)

4.8

[(1160)](https://www.softwareadvice.com/retail/booqable-profile/reviews/)

Ratings Breakdown

-   4.75Ease of use
-   4.74Value for money
-   4.81Customer support
-   4.57Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

[Agiliron](https://www.softwareadvice.com/retail/agiliron-profile/)

4.5

[(49)](https://www.softwareadvice.com/retail/agiliron-profile/reviews/)

Ratings Breakdown

-   4.11Ease of use
-   4.56Value for money
-   4.43Customer support
-   4.37Functionality

Pricing

Starting at $99.00 per month

Get Price

Alternative Product

[NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/)

4.2

[(2044)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/)

Ratings Breakdown

-   3.96Ease of use
-   3.85Value for money
-   3.81Customer support
-   4.21Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Focus X](https://www.softwareadvice.com/product/3600-focus/)

3.8

[(119)](https://www.softwareadvice.com/product/3600-focus/reviews/)

Ratings Breakdown

-   3.94Ease of use
-   3.63Value for money
-   3.32Customer support
-   3.87Functionality

Pricing

Starting at $60.00 per month

Get Price

## Brightpearl Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Brightpearl Features

-   Popular features found in Inventory Management
    
    Alerts/Notifications
    
    Barcode/Ticket Scanning
    
    Forecasting
    
    Inventory Control
    
    Kitting
    
    Multi-Channel Management
    
    Order Management
    
    Reporting/Analytics
    
    Search/Filter
    
    Shipping Management
    
    Supplier Management
    
    Warehouse Management
    
-   More features of Brightpearl
    
    3PL Management
    
    Access Controls/Permissions
    
    Accounting
    
    Accounting Integration
    
    Accounts Payable
    
    Accounts Receivable
    
    Activity Dashboard
    
    API
    
    Audit Management
    
    Audit Trail
    
    Backorder Management
    
    Bank Reconciliation
    
    Barcode Recognition
    
    Barcoding/RFID
    
    Billing & Invoicing
    
    Bills of Material
    
    Business Intelligence
    
    Campaign Management
    
    Catalog Management
    
    Channel Management
    
    Check-in/Check-out
    
    Collaboration Tools
    
    Commission Management
    
    Configurable Workflow
    
    Contact Database
    
    Contact Management
    
    Cost Tracking
    
    Credit Card Processing
    
    CRM
    
    Customer Accounts
    
    Customer Database
    
    Customer History
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Data Security
    
    Data Synchronization
    
    Demand Forecasting
    
    Discount Management
    
    Distribution Management
    
    eCommerce Management
    
    EDI
    
    Electronic Payments
    
    Email Marketing
    
    Employee Management
    
    Expense Tracking
    
    Financial Analysis
    
    Financial Management
    
    Financial Reporting
    
    Forms Automation
    
    For Retail
    
    For Small Businesses
    
    General Ledger
    
    Gift Card Management
    
    Income & Balance Sheet
    
    Integrated Business Operations
    
    Inventory Auditing
    
    Inventory Management
    
    Inventory Optimization
    
    Inventory Replenishment
    
    Inventory Tracking
    
    Invoice Creation
    
    Invoice Management
    
    Invoice Processing
    
    Item Management
    
    Loyalty Program
    
    Manufacturing Inventory Management
    
    Marketplace Integration
    
    Mobile App
    
    Mobile Commerce
    
    Multi-Currency
    
    Multi-Location
    
    Multi-Store
    
    Offline Access
    
    Order Entry
    
    Order Fulfillment
    
    Order Processing
    
    Order Tracking
    
    Payment Processing
    
    Performance Metrics
    
    Point of Sale (POS)
    
    Process Modeling & Designing
    
    Product Configurator
    
    Product Data Management
    
    Product Identification
    
    Project Management
    
    Purchase Order Management
    
    Purchasing & Receiving
    
    Quotes/Estimates
    
    Real-Time Analytics
    
    Real-Time Data
    
    Real-Time Monitoring
    
    Real Time Order Entry
    
    Real-Time Reporting
    
    Real-Time Updates
    
    Receipt Management
    
    Receiving
    
    Recurring Orders
    
    Remote Access/Control
    
    Remote Order Entry
    
    Reorder Management
    
    Reporting & Statistics
    
    Retail Inventory Management
    
    Retail POS
    
    Returns Management
    
    Rules-Based Workflow
    
    Sales Forecasting
    
    Sales Order Management
    
    Sales Reports
    
    Sales Tax Management
    
    Sales Trend Analysis
    
    Shipping Labels
    
    Shopping Cart
    
    SKU/UPC Codes
    
    Special Order Management
    
    Status Tracking
    
    Stock Management
    
    Supply Chain Management
    
    Templates
    
    Third-Party Integrations
    
    Transaction History
    
    Transaction Management
    
    Vendor Managed Inventory
    
    Workflow Management
    

## Brightpearl Integrations

Shopify

Integration rated 4.6 from 19 reviews

Adobe Commerce

Integration rated undefined from -1 review

EKM

Integration rated undefined from -1 review

Glew

Integration rated undefined from -1 review

Klaviyo

Integration rated undefined from -1 review

Dotdigital

Integration rated undefined from -1 review

See all 38 integrations

## Brightpearl User Reviews

Overall Rating

4.4

Ratings Breakdown

5

59%

4

32%

3

4%

2

2%

1

3%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.3

Functionality

4.3

Jamie Moxey d.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2026

Smooth Transition and Exceptional Support – Brightpearl Works for Our Business

5

Our overall experience with Brightpearl has been extremely positive. Transitioning Dusk Lighting from Visualsoft to Shopify and Brightpearl was a daunting task, but \[sensitive content hidden\] and the wider Brightpearl team made the process far more manageable. From weekly training sessions to opportunities to test real-world scenarios, the support was consistent, thorough, and tailored to our business. \[sensitive content hidden\] took the time to understand how we operate, ensuring the system was implemented in a way that supported our workflows. Challenges inevitably arose with such a major change, but the team worked proactively to find practical solutions, often collaborating effectively with partners like Business Solutions and Shiptheory, and even coordinating with Visualsoft when needed. Today, Brightpearl provides a robust platform for stock management, order processing, and reporting. While there are occasional teething issues, the support is reliable, and we feel confident in the system’s ability to meet our needs. Overall, it has been a highly positive experience, and we would recommend Brightpearl to any growing retailer looking for a comprehensive and supportive operations platform.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

Strong onboarding support, with structured weekly training that made a complex transition feel manageable. \[sensitive content hidden\] took time to understand how Dusk Lighting operates and ensured the system was configured to suit our business processes rather than forcing us into a rigid structure. Clear, detailed answers to questions, with practical guidance that helped us make confident decisions. Excellent knowledge of Shopify and how the two systems integrate, which was critical during migration from Visualsoft. Collaborative approach with partners such as Business Solutions and Shiptheory, ensuring smooth integration across our wider tech stack. Willingness to work through challenges and find practical solutions when issues arose. Comprehensive functionality for stock management, order processing and reporting, giving us better operational visibility. Reliable ongoing support post-launch, which provides reassurance as we continue to embed the system.

Cons:

One operational limitation for us is the requirement to manually create Purchase Orders. There isn’t currently an option for a cumulative PO that builds automatically in the background based on demand. A cumulative PO would allow us to monitor value and quantities throughout the day or week, rather than being forced to create multiple POs immediately. As a result, we often generate several smaller POs daily, many of which fall below carriage-paid thresholds. Because we operate largely on a just-in-time model while also holding some stock, this has required a shift in how we manage purchasing. Merging POs while maintaining accurate auto-fulfilment can be complex, and naturally introduces potential for human error if not managed carefully. That said, this is more about adapting our internal processes to the system’s current structure than a fundamental flaw with Brightpearl.

Reasons for choosing Brightpearl

because they didnt see adaptable or understanding of JIT set ups

Reasons for switching to Brightpearl

Unable to scale up the business and seemed too basic

Vendor Response

Thank you for the detailed review and for sharing your experience transitioning Dusk Lighting to Brightpearl. We’re delighted to hear that the onboarding process, training sessions, and collaboration with partners like Business Solutions and Shiptheory helped make such a significant migration more manageable. It’s great to know Brightpearl is now supporting your stock management, order processing, and reporting with improved operational visibility. We also appreciate your thoughtful feedback around purchase order workflows. Insights like this are valuable as we continue to evolve the platform. It’s fantastic to hear our team provided reliable support throughout the journey, and we’re excited to continue supporting Dusk Lighting as your business grows.

Replied March 2026

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FA

Frank A.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for more than 2 years

Reviewed March 2026

Reliable Operations Platform with Great Implementation Support

4

Our Brightpearl Implementation Consultant delivered excellent training that helped our company align with industry best practices from day one. As we learned more about the platform’s advanced configuration options, our internal workflows became significantly faster and more consistent. The automation engine now handles the majority of our fulfilment processes, with only a small portion requiring manual review. The WMS module has improved warehouse efficiency and reliably synchronizes customer notes and packed-dimensions data with ShipStation—something that many competing systems struggle with. Brightpearl has also enabled us to regain full control of our inventory and activate accurate real‑time stock sync to all our sales channels. Having purchase orders managed directly within Brightpearl makes inbound shipment tracking straightforward as well. Finally, the Inventory Planner (Demand Planner) add‑on has proven valuable in preventing stockouts; it can support complex forecasting and replenishment needs as long as you commit the time to configure it properly.

Ratings Breakdown

3

Ease of use

4

Value for money

4

Customer support

3

Functionality

Pros:

Brightpearl’s onboarding process is exceptionally thorough. Their team invests real effort into understanding a customer’s operational needs, and the implementation support is strong across the board—from structured training sessions to well‑coordinated customization work involving third‑party partners when needed. The Automations feature is another major advantage. It allows us to build powerful workflows using order data such as SKUs, sales channels, shipping methods, and customer history. This has enabled us to automate tasks like reviewing customer notes before fulfilment, adding promotional items with logic-based limits, and routing orders to the appropriate warehouse. I also appreciate that Brightpearl provides predictable annual software costs. In an industry where surprise renewal price hikes are common, the transparency and year‑to‑year consistency are genuinely refreshing.

Cons:

The session timeout is one of the most frustrating aspects of using Brightpearl. It logs users out after a relatively short period of inactivity, which is disruptive for anyone who needs to keep the tab open throughout the day but isn’t working inside it continuously. Compounding this, the interface doesn’t automatically refresh to indicate that the session has expired, so you only discover you’ve been logged out after clicking something—a daily friction point for our entire team. The built‑in search functionality also feels quite limited, especially for users who rely heavily on quick data retrieval. Additionally, permissions could be more granular; for example, offering read‑only access to inventory location data would be extremely useful, but currently it’s an all‑or‑nothing permission.

Reasons for choosing Brightpearl

Linnworks came in at a lower price point, but the sales experience felt rushed and transactional. Their team didn’t seem patient or interested in understanding our business needs during the demo, which raised concerns about long‑term support and overall value. Even at a slightly cheaper cost, it didn’t inspire confidence and ultimately felt like worse value for money. Acumatica offered a somewhat richer set of individual modules, but the ecosystem had fewer direct integrations we rely on. Their pricing was also higher, and their implementation approach—where major version releases occur every six months and you must find and manage a third‑party partner for deployment—felt unnecessarily complex. Compared to that, Brightpearl’s implementation process was far more streamlined, coordinated, and easy to navigate. Overall, Brightpearl delivered the strongest combination of integrations, user experience, onboarding quality, and long‑term value.

Vendor Response

Hi Frank, Thank you for the detailed review and for sharing your experience with Brightpearl. We’re pleased to hear that the onboarding process, training, and implementation support helped your team adopt best-practice workflows and get strong value from the platform. It’s also great to know that Automations, WMS, and the ShipStation integration are helping streamline your fulfilment operations and maintain accurate stock visibility across channels. We appreciate your candid feedback on session timeouts, search functionality, and permission granularity. Insights like these are valuable and have been shared with our product team as we continue improving the experience. We’re also glad that Inventory Planner is helping support your forecasting and replenishment strategy. Thanks again for your thoughtful feedback and for choosing Brightpearl.

Replied March 2026

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MP

MARTIN P.

Verified reviewer

Retail

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed May 2021

Very expensive for little gain

2

Previously 4

Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available.

Ratings Breakdown

4

Ease of use

1

Value for money

4

Customer support

Previously 5

1

Functionality

Pros:

The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.

Cons:

The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.

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TD

Timothy D.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

RUN AWAY - awful company

1

One of the worst companies in the space that we have ever worked with. We will never recommended them

Ratings Breakdown

3

Ease of use

1

Value for money

1

Customer support

3

Functionality

Pros:

It worked but the customer service eas so awful it wasnt even close to the best option in inventory management

Cons:

Over priced and awful customer service. I cant say this enough, you should run from this company....

Reasons for switching to Brightpearl

Looking for more but we did not find it with bright pearl

Vendor Response

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Brightpearl did not meet your expectations. Our team strives to provide responsive support and practical solutions to help retailers manage their operations and inventory more effectively, so we take feedback like this seriously. During your time with us, our support team worked to explore options that could help maintain your workflows after your transition to a new 3PL provider, including alternative integration approaches. While those options ultimately did not meet your team’s needs, we were committed to trying to find a path forward. We understand that changing systems and partners can be challenging, and we’re sorry that the outcome left you feeling dissatisfied. We appreciate your Feedback as it helps us continue improving the experiences we provide. If you would ever like to revisit the conversation, our team would welcome the opportunity to connect.

Replied March 2026

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LB

Livi B.

Verified reviewer

Retail

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Powerful Tool with Powerful Support

4

\[sensitive content hidden\] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. \[sensitive content hidden\] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations.

Cons:

It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address.

Reasons for choosing Brightpearl

The above question about competitors is kind of unprofessional to make mandatory It had everything we needed, without question the most powerful tool we considered

Vendor Response

Thank you for the detailed and thoughtful feedback. We’re glad to hear Brightpearl provides the control and functionality you need to support the scale and complexity of your operations, that’s exactly what Brightpearl was built for. We also appreciate your candid notes around consistency and automation layers. Feedback like this helps us continue refining the experience. It’s great to hear our team has been helpful in optimizing your workflows and closing process gaps. We value our partnership with you and look forward to supporting your continued growth.

Replied February 2026

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RL

Rachel L.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

Satisfied Customer since 2021

5

We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners!

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately.

Cons:

We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust!

Reasons for choosing Brightpearl

NetSuite - Too Expensive Odoo - Too difficult to configure

Reasons for switching to Brightpearl

We did not want to upgrade with Accountmate

Vendor Response

Thank you so much for sharing your experience and for trusting Brightpearl as your core system since 2021. We’re delighted to hear that the platform’s flexibility, accounting capabilities, and integrations have continued to support your growth over the years. It’s especially great to know that automation, configuration options, and consistent partnership from your Account Manager and Support team have had such a positive impact. We also appreciate your feedback around reporting, particularly for B2B/B2C use cases and areas like low-stock and year-over-year analysis. This is valuable input for our product teams as we work to strengthen our native reporting capabilities. We’re grateful for your long-standing partnership and are here to continue supporting your success as your business evolves.

Replied January 2026

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KM

Kevin M.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Brightpearl Review from Pirongs

5

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Brightpearl has improved our productivity and efficiency throughout the company. The automations and integrations have streamlined lots of our order processing processes. We have various sales channels and marketplaces we sell on and Brightpearl integrates with them, reducing hugely our labour hours. The integrated accounting system is also a great plus, as it means we do not need a seperate system for this. It makes VAT returns and bank reconciliations really straightforward. It can feel quite expensive, but we definitly feel we get value for money and it pays for itself in efficiency savings.

Cons:

I would like a more powerful template builder and a native etsy integration. Would also like a more straightforward 2 factor authentication for security, which I feel is essential for a software like this.

Reasons for switching to Brightpearl

The old system was cumbersome and slow. We wanted a system that did everything and we were adding marketplaces.

Vendor Response

Hi Kevin, Thank you so much for your thoughtful review of Brightpearl. We're thrilled to hear it's helping boost productivity and making tasks like VAT returns and bank reconciliations easier. We appreciate your feedback on areas for improvement as well. A more powerful template builder and native Etsy integration are both valuable suggestions and help us understand what matters most to our users. If there are any features you’d like to see improved or added, you’re welcome to submit a feature request - our product team reviews these regularly. Thanks again for being part of the Brightpearl community. Kind regards, Dan Appleton Technical Support Analyst L1 Brightpearl by Sage

Replied October 2025

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GM

Gary M.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Reviewed May 2026

Brightpearl user since 2015

5

Brightpearl has been a key platform in helping us scale our ecommerce operations across multiple channels and warehouses. The automation functionality is especially powerful and has helped us significantly reduce manual processes across order management, inventory, and fulfilment. It’s a very capable ERP for growing retail businesses, particularly when integrated properly into a wider ecommerce tech stack.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

Automation, order management, customer support, integrations, integration partners, functionality, control.

Cons:

Reporting could be improved, however, the data within Brightpearl that is available is very good, can be exported.

Vendor Response

Thank you for sharing your experience with Brightpearl! We’re thrilled to hear that our automation capabilities, order management tools, integrations, and partner ecosystem have helped support and scale your ecommerce operations across multiple channels and warehouses. It’s especially rewarding to know that automation has helped reduce manual processes across inventory, fulfilment, and order management — exactly the kind of efficiency we aim to deliver for growing retail businesses. We also appreciate your feedback around reporting. Insights like yours help guide our continued platform improvements while ensuring customers can make the most of the rich data available within Brightpearl. Thank you again for your partnership and support!

Replied May 2026

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Sarah G.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2026

Easy and efficient OMS suite

4

Overall we have had a wonderful experience with Brightpearl. The platform is constantly growing, improving, and expanding to add tools/functions to maximize the ability to use Brightpearl as a fully functioning system. We have had a wonderful experience with support and our account managers to get the most out of Brightpearl to uphold our business needs.

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Brightpearl has a large arsenal of out of the box connections and tools to help make streamlining our business easy and effective.

Cons:

Reporting and searching within the system is challenging for our team to quickly find information. Somethings we would like to see and be able to filter for our business are not easily achieved.

Vendor Response

Thank you for sharing your experience with Brightpearl! We’re so pleased to hear that our out-of-the-box integrations and tools have helped streamline your business operations. We also appreciate your honest feedback around reporting and search functionality. Insights like this are incredibly valuable as we continue improving the platform and expanding filtering and reporting capabilities to better support our customers’ needs. It’s especially great to hear that our Support and Account Management teams have helped you get the most out of Brightpearl. Thank you for being part of the Brightpearl community. We’re excited to continue growing and evolving alongside your business!

Replied May 2026

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IZ

Issam Z.

Verified reviewer

Computer Software

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed April 2026

Powerful warehouse and multichannel platform with a very usable (if slightly quirky) API

4

We've been building integrations and custom tools on top of Brightpearl for clients running their warehouses and multichannel operations (Shopify, eBay,...). The core system is rock-solid and intuitive: inventory, order routing, picking, packing, and shipping work exactly the way high-volume businesses need them to. We like it and we have built multiple tools that complete the native features.

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

The API is good and does most of the necessary things. It’s clean, well-documented, and reliable enough for real-time syncs, letting us build custom tools and solid integrations on top of it for our clients.

Cons:

Many features available in the GUI are lacking in the API, so you have to come up with clever ways of dealing with it and learn the quirks to overcome them.

Vendor Response

Thank you for your thoughtful feedback and for building on top of Brightpearl to support your clients’ multichannel and warehouse operations. We’re delighted to hear that the API has enabled you to create reliable integrations and custom tools, and that Brightpearl’s core operational workflows are delivering for high-volume businesses. We also appreciate your candid feedback around API coverage compared to the GUI experience. Input like this is invaluable as we continue expanding and refining our APIs to provide greater flexibility and reduce complexity for developers and partners. It’s fantastic to hear how you’ve extended Brightpearl’s native capabilities, and we truly value your partnership and innovation within the ecosystem!

Replied May 2026

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