About EBizCharge

EBizCharge offers a suite of payment processing, billing and invoicing solutions. It includes payment integrations to accounting, enterprise resource planning, customer relationship management, e-commerce platforms, mobile solutions and an online customer invoice portal.

The EBizCharge billing and invoicing product allow customers to view outstanding invoices, process payments online and make full or partial payments on single or multiple invoices. Customers log in to the business' branded web portal, review their invoices and submit payments remotely from anywhere.

EBizCharge is PCI-compliant and equipped with data encryption and tokenization technology for transaction security. Users can enter payments, charge customers, store customers’ ...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

36 Reviews of EBizCharge

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

October 2016

Kerry from Faber Burner Company

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Century Business Solutions Is The One Stop Shop For Companies Credit Card Processing Needs!

My experience with Century Business Solutions has been nothing but wonderful! I started out by having a major problem with my current credit card processor who dropped one of our online stores because we sold pre-owned parts. I found your company online - because I wanted a new solution that would process walk-in orders, over the phone orders, and payments on both of our oscommerce stores. When I called in I was connected with Tristan Wynn who got an earful from me in the beginning of our conversation because I have had nothing but bad luck with credit card processors in the past. Tristan made himself available anytime I needed to talk, he answered questions for me and when he didn't have the answer he got the question answered for me. He was honest, he didn't feed me any line of crap. He just told me what your company could do and so far with the results and solutions we see - everything is spot on and you guys have a great solutions! You are in my opinion the one stop shop for credit card processing with your POS, mobile app, and ecommerce solutions! After signing the paperwork to get setup with Century Business Solutions - our account was approved within 24-48 hours which was great as well because our one online store was down - the only thing we could accept was paypal. After getting approved Tristan got me in touch with Brian "Gio" Giovannone - Client Services Specialist who worked with me over the phone on getting both of our online stores setup, with special source identification so we can see what payments come from what store. We did some test transactions, and all seemed to be working good with the stores! Gio also helped me get POS software installed on my computer, and setup users for the others in the office that need access to it. Tristan & Gio are top notch! Very Professional & very helpful! This all took place last week - October 27th. This morning I come into the office and we got two orders online - I had some questions about them. I reached out to Tristan who pointed me to support team. I worked with an Alex - then processed a very large $96,000.00 transaction and then spoke with a Kristina Engen - to verify that payments went through, that everything on your end looked good. Alex and Kristina were also very helpful, made me feel good about some of our first transactions with your company. I look forward to our future dealings with Century Business Solutions and your whole team!!

Pros

I love how everything is integrated from the POS terminal to our online websites, etc. And I love the ease of use/straight forward approach to your software!

Cons

None so far!

Response from Century Business Solutions

Replied October 2016

Hi Kerry, Thanks for the positive feedback! At Century Business Solutions, we strive to ensure that your taken care of from start to finish. If you have any questions regarding your integration, please don't hesitate to reach out to us. We are here to help.

November 2017

Robyn from The Dentists Service Company

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2017

We have been happy with eBizCharge and functionality of the customer portal.

Pros

I like that it is easy to see the transactions in the eBiz portal and to create custom reports. It has also been great to have the support documentation that is available online.

Cons

Please create a service ticket structure for support issues. As a customer, I want to see the status of my support issue more clearly. Emailing to a generic mailbox for support makes it difficult to reference multiple issues that occur near the same time period. Having a ticket structure would also make it easier for customers like us to communicate issues/resolutions across our global developer teams who need updates on the status of issues with our gateway integration. It would also make it clearer who our contact is for each issue. We have experienced times where the support person has to locate an email that we sent to support, but there was no ticket reference number assigned, so we spent time describing the issue instead of them just being able to pull it up.

Response from Century Business Solutions

Replied December 2017

Hi Robyn, Thank you so much for taking the time to write us this great review. We really appreciate the feedback you provided and we're always looking for ways to improve our customer experience :) We will make sure to discuss ticket structure as a team and see how we can implement it in future communications. Please don't hesitate to give additional feedback to our support team anytime.

June 2020

Bryan from TAD

Company Size: 11-50 employees

Industry: Security and Investigations

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2020

WORST CUSTOMER SUPPORT EVER!

One of the worst customer experiences I have ever had. I not only called, but also got on chat trying to get a few questions answered to determine if this would be a good fit for my company or not. The 4 separate people that I spoke to were useless and refused to answer my questions. They kept trying to transfer me to someone else and refused to answer my questions.

Pros

NONE. I found zero positives about this company based on the limited experience I had with a couple of terrible customer service reps.

Cons

No one is willing to answer questions They treat people like crap TERRIBLE COMPANY AND I WILL NEVER DO BUSINESS WITH THEM

Reasons for Choosing EBizCharge

I didn't. At this point, I would never choose EBizCharge SPECIFICALLY because of how ridiculously frustrating the initial process was made just for me to get some questions answered. Epic Fail EBizCharge... EPIC FAIL!

September 2016

Jole from East Coast Trailer & Equipment Co.,Inc.

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

eBizCharge review EXCELLENCE

I have been using eBiz for several years, this is the Best Customer Service vendor for credit cards I have ever experienced. It is very user friendly, and the quality of the product is Great. I can not say anything bad about this product. If we have had a problem they have always been there to assist us in a timely manner, you don't get put on hold for long wait times and you always get a live person. When you speak to a person they are always friendly and happy to assist you. Excellent Product, Excellent Service, I would recommend this to anyone.

Pros

Being user friendly

Cons

There is nothing I don't like about this product.

Response from Century Business Solutions

Replied September 2016

Hi Jole, Thanks for the positive feedback. We are happy to hear that our focus on Customer Support is showing through feedback such as yours. We are committed to helping our community, so thank you for the positive feedback Jole. Please don't hesitate to reach out to us if you have any other issues. Century Business Solutions

July 2017

Dodie from Got Mow Lawn Care, LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

I LOVE IT!!! Support is always there and very quick to respond.

SUPPORT when needed. I rarely need support, however as we all know.... when you need it, you need support team to be there.

Pros

It helps by having an extra "checks and balance" step with the batch reports. Since I am dealing with peoples money, I use this as hard-copy report to review for double checking. AS well as using it to help balance my Quick Books banking/deposit process.

Cons

you have to reenter the entire card number when only the expiration date has changed. but in the scheme of things, this is a minor issue.

Response from Century Business Solutions

Replied July 2017

Hi Dodie, Thank you for the wonderful review. It's always a pleasure to work with you!