Robust Expense and Invoice Management

Chrome River offers a slick modern user interface with a robust rules engine that can allow from simple to very intricate and complicated routing and approvals. The application is constantly being updated and they take customer feedback as part of building out the applications roadmap. The integration with other systems is pretty seamless as well being able to connect to your accounting system through a series of feeds (which you can automate) and they even have the ability to connect to credit cards for pulling in expenses directly. The application comes with a ton of useful standard reporting options but they do have room for improvement with their ad hoc reporting platform.

Pros

Integration with accounting systems, audit trail tracking, snap and send receipts for expenses.

Cons

Ad hoc reporting is in need of some improvement.

Amazing Change

We are solving issues like double payments, over payments. We are also issuing reimbursements to staff quicker.

Pros

What I most like about this software is the easiness to use. It is not difficult at all, very user friendly.

Cons

There is nothing that I do not like about this software, it is very self explanatory when using both invoice and expenses.

Chrome River - a must have app to improve your expense and invoice submissions

Overall, Chrome River has been a success in our firm. It greatly improved our system for receiving invoice and expense reports. Those submitting can keep track and accounting department have a window of what's coming. There are many reports that I encourage you to explore.

Pros

Prior to Chrome River, we were still printing expense reports and invoices. Paper was sent via inter-office courier and we had all the issues you would expect - lost submissions, late submissions, missing approvals, etc. Moving to Chrome River has substantially improved this process.

Cons

Training in Chrome River is a lot - the tax section can be a lot for end users. After a few times, it does get a lot easier. I would recommend a lot of support during the first year. You don't want your end users to get frustrated. My only big criticism is the scrolling on the expense report pages. I think button placement and customizations could improve.

The product itself is great and helps tremendously with invoice and expense reimbursement workflow.

Pros

The paperless environment Chrome provides is fabulous! The electronic movement of invoices and expense reimbursements through the approval process has greatly increased the efficiency of our workflow.

Cons

The help desk support. Customizations sometimes take way too long to implement. In addition, approval routing rule changes made sometimes screw up prior changes without our knowledge until it is found through the user experience.

Processing Invoices & Expenses Made Easy

Before going live with ChromeRiver we used a home grown workflow that was at best buggy and at worst difficult to maintain. Since moving to ChromeRiver the process of submitting and reviewing both invoices and expenses is easy and seamless.

Pros

Web based, SaaS, reliable, intuitive interface.

Cons

I would prefer that the iOS integration with OneLogin for Single Sign On be more straightforward.

Invoice and Expense Automation at it's Finest

The time and resources involved in the implementation and training on Chrome River Invoice and Expense was well worth it. The representative was extremely aggressive in implementing two major changes in such a small window. Our project manager was fully aware of this and was still able to cater to our needs. Since Chrome River has gone live, we have been able to streamline our Invoice and Expense process with a paperless, and automated solution that benefits the Finance organization and our business partners. I would highly recommend Chrome River to any organization looking to fully automate their current processes. Our project manager was extremely knowledgeable of the Chrome River product and quickly understood the representative need for an automated system. Working with our project manager and the Help Desk, we were able to make certain rules group exceptions that tailor to our company. The process in many ways was seamless. Chrome River has been able to create a system that would meet our needs and work for us as a firm. Generally, Chrome River was well received. Especially by our overhead departments. The challenge for us was training our branch office employees. It took a few months for users in the field to be comfortable working with the system.

Great tool for place with lots of invoices/expenses

Chrome River once implemented is extremely easy to use. From admin to an attorney, it can save a lot of time, money, and paper to expedite your invoicing and expense reports.