Fiix

Fiix

4.43

(546)

best for

  • Accounting
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2020

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is Fiix?

Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps manage work orders and physical assets, schedules, tracks maintenance and keeps detailed records of asset performance and maintenance history. Other features include inventory tracking, parts and supplies management, an interactive calendar, printable QR codes for easy asset tagging, customizable reports, multi-site management, ERP integrations, and more. Fiix is a web-based solution, aiding in setup and automatic updates. All users also get access to the Fiix mobile app, which puts the CMMS into the hands of technicians in the field. The system... read more
Dashboard
Dashboard
Add assets
Add assets
Add sites
Add sites
Calendar
Calendar
Technicians
Technicians
Open work orders
Open work orders
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User Review Highlights

4.43

546 Reviews

5
286
4
216
3
37
2
5
1
2
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4

Functionality

out of 5
  • icon"Helps to manage assets and schedules quite well. Tracking is simple to use and nice and functional."
  • icon"An additional bonus with FIIX is that the support team is vey friendly and helpful in answering any questions and resolving any issues."
  • icon"I liked how easy it was to create items within this system. This will be a great system for a new business, existing business or in our case, a rapidly expanding business."
  • icon"M working on cancelling our account but the customer service is what ruining my relationship with FIXX."
  • icon"There are two items of frustration. Creating reports in Fiix is a giant pain."
  • icon"Fiix support seems to be very limited. For example, the search function in RFQs does not search the supplier, it is searching an address field, rendering it virtually useless."

Read user reviews

How much does Fiix cost?

Basic: $45 per user, per month. Professional: $75 per user, per month. Enterprise: Custom pricing.

Starting price

$45.00 per month

Free trial

Available

Free version

Available

Which features does Fiix offer?

Top Fiix features and user ratings for each are:

Work Order Creation
5.0 (5)
Location Tracking
4.7 (3)
Preventive Maintenance
4.9 (16)
Work Order Management
4.9 (14)
Inventory Tracking
4.8 (4)
Reporting/Analytics
5.0 (3)
Inventory Management
4.0 (5)
Scheduling
4.9 (7)
Maintenance Management
4.7 (3)
Service History
5.0 (3)
Maintenance Scheduling
4.8 (6)
Asset Tracking
4.9 (13)
Barcoding/RFID
5.0 (4)
Inventory Control

This data is sourced from real user reviews, to provide you with unbiased context from people who actually use Fiix.

How easy is Fiix to use and deploy?

Fiix supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Mac.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about Fiix

4.43/5 out of 546 Reviews

Showing 1 - 5 of 546 reviews

User Profile

Michael

Verified reviewer

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Best Engineering system

Fiix MACMMS is very reliable and easy to use in our hotel especially our engineering department. Beforem they are using Excel to record all work order until work completed and it's very hard for us to trace the work order because of this manual system. But after deploying the FIIX, our job makes easier and the response time to attend to our guests' needs is now very fast.

Pros

The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup.

Cons

I wish we could also add/change a logo to our company logo under basic plan because it's not applicable to our existing plan.

Reasons for choosing Fiix

FIIX is the best MACMMS saas that i'd ever use. The price is not so expensive than other products but truly effective.

Aaron

Company size: 10,000+ employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

December 2020

14 months into FIIX use

Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month.

Pros

The open architecture and ease of adding assets and PMs

Cons

The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining

Reasons for choosing Fiix

Two sister plants recently began using this software and the hope was to be able to put all plants under one umbrella

Olawale

Company size: 1,001-5,000 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2022

Fiix Review

Our goal was to implement a system to manage assets, work orders and parts. Fiix offers all those solutions with the ability to integrate. System is easy to use and support is quick. Experienced some implementation challenges with some technical issues that took a long time to resolve. That is one area for improvement.

Pros

It's ease of use as a CMMS. It has the basic functions that a maintenance team will need to manage assets, work orders, spare parts and purchasing.

Cons

For multi-site use, you cannot limit the list of suppliers, preventive maintenance or task groups to the site users. It would be nice for those items be visible only to the site access level based on permissions. Configuration of reporting is not so simple.

Response from Rockwell Automation

Hey Olawale, thank you for taking the time to leave us a review. We're glad to hear that you have been finding our software easy to use. As for your product suggestion around site access visibility based on permissions we'll pass your feedback on to our team. As we are always looking for ways to improve, your feedback is appreciated.

Replied June 2022

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

September 2020

Good value for the pricing.

Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.

Pros

Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.

Cons

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.

Reasons for choosing Fiix

Cost and functionality.

Robert

Company size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

FIIX use and ease of use

I am very happy with the functionality of FIIX and all its modules, I use this extensive to track inventory and machine maintenance, My team finds it easy to look up parts and this save time in the downtime of the machines. it also make life easy to schedule maintenance and projects within the system

Pros

the ease of operation and managing inventory and Assest

Cons

Nothing I have noticed at this point. I have not run into any situations that wasn't able to be resolved or set up for my needs by customer support.

Reasons for switching to Fiix

Oracle is very hard to use and not user friendly as a CMMS

Response from Rockwell Automation

Hi Robert, we appreciate you taking the time to leave us a review. It's great to hear that you and your team are finding our software easy to use and that you've reduced your downtime. Thank you for telling us about your experience.

Replied June 2022

Showing 1 - 5 of 546 reviews

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