Housecall Pro Software

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FrontRunners 2021

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About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more. Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation. Clients can book services via HouseCall's on...

Housecall Pro Pricing

BASIC PLAN: $49/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support ESSENTIALS PLAN: $109/month billed annually - 1-6 Users Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support ESSENTIALS+ PLAN: $199/month billed annually - 1-10 Users Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking MAX PLAN: Contact for pricing - 6 - 50 Users Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

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Housecall Pro User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 2,540 reviews

User Profile

Paul

Verified reviewer

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.

Pros

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Cons

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Reasons for choosing Housecall Pro

A friend of mine who opened an HVAC company the same time I opened my company sold me on the idea of sharing leads through the software. I went for a test drive the first month and was sold after interacting with the customer support team. OMG everyone is awesome! If Chick-Fila and Home Depot had a baby. Stellar Customer Service Model...

Rosemary

Company size: 2-10 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

HouseCall Pro

Overall, this software has benefited our company a lot over the past year and a half. We now are able to keep better track of our customers and that alone has increased our customer service.

Pros

This software is very easy to integrate from previous software or even just from an excel sheet. It has the majority of features we are looking for in an HVAC CSM system, including; dispatch, scheduling, gps tracking, time tracking, reoccurring appts, service plans, etc.

Cons

There are only a few features we would love to see added to this software to make it 100% for us, however, none are a breaking point for us to use other software. First, we would love to be able to have inventory tracking. If our techs use a part, it would be nice if it would deduct from an inventory so we can just order what has been used. Instead, we have to do inventory once a week which cuts down on production time. Second, we would love a job routing feature. Currently, we have to look at each appt to see where each tech is scheduled to be, to figure out where to schedule potential clients. It becomes too time consuming for a customer waiting for us to determine where to put them while on the phone, so we end up scheduling and sometimes our guys are making zig zags through town or looping because we service multiple cities.

Reasons for choosing Housecall Pro

HCP was chosen over Service Titan because it was cheaper and had almost all the same features. Although Service Titan has more features, I felt HCP had integrated features already for HVAC which we never knew we would love until using the software. We are a small business in a growing phase and love that HCP grows with your company.

Reasons for switching to Housecall Pro

We made the switch because we needed automated billing, reoccurring appts, and scheduling with dispatching.

Matthew

Company size: 2-10 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

How To With Housecall Pro

Keeping track of many calls and its ease of mixing with other platforms

Pros

Ease of use and accurate information exchanges.

Cons

1.) EACH TECH should be able to see their route for the day on a map to make better adjustment to drive time 2.) Search function for completed jobs for client with many address has no search magnifying glass to search by typing, have to search by looking at every address 4.) Six hour window option would be nice 5.) No inventory management for truck stock built in. 6.) Pause feature for jobs waiting on parts, separate from only unscheduled

Reasons for choosing Housecall Pro

Better service and most user friendly

Tim

Company size: 2-10 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

October 2021

Great value and great software

Came from using a different more expensive software and this program is cheaper and easier to use with basically all the same features

Pros

Love how easy this software was to learn and use on a daily basis.

Cons

Wish there was a way to add videos to customer file but that’s only issue I’ve had

Reasons for switching to Housecall Pro

Price point

Joe

Company size: 2-10 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

July 2021

Worst Business Software I have ever used

Horrible, expensive and a waste of time

Pros

Nothing. It's horrible software All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work

Cons

Everything. It's horrible software All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work

Reasons for choosing Housecall Pro

Better features. (But none of them actually work)

Reasons for switching to Housecall Pro

Soho is great and house all sucks

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