Could have been good, but endless BUGS, speed issues
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Liked the feature set. Interface is superficially attractive, though unfortunately clunky to work with. Initially, really great customer support.
Cons
The BUGS. OMG, hunting down glitches and bugs each month in my billing almost killed me. I had months where subscriptions randomly wouldn't get charged, or the payment would get recorded 2x, the charge amount would be off, or even where customers NOT on autopay got auto-charged - yikes! The deposit report was completely unreliable and inaccurate, such that I had to get direct login access to the payment gateway to be able to do my reconciliation. Tracking down what had and hadn't happened each month was worse than running my subscriptions manually! I kept on hoping that the bugs would get ironed out, but finally bit the bullet (transitions are hard!) and moved to a new software.
Aside from the bugs, I really struggled with the interface, and having to click back and forth between multiple tabs to get the information I needed. Plus, loading a new screen or refreshing after new info was added was super sloooow, making this even more onerous.
Customer support was initially really great, but I think they grew faster than they could manage, and support went out the window pretty quick.